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3CX Live Chat Reviews

Vendor: 3CX
4.4 out of 5
Badge Ranked 1
606 followers
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What is 3CX Live Chat?

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Get the 3CX Live Chat Buyer's Guide and find out what your peers are saying about 3CX Live Chat, LiveChat and more!
3CX Live Chat is the #1 ranked solution in top IP PBX systems, #2 ranked solution in top Unified Communications solutions, #3 ranked solution in top Live Chat solutions, #5 ranked solution in top Hosted and Cloud Based VoIP solutions, and #16 ranked solution in top Virtual Meetings solutions. PeerSpot users give 3CX Live Chat an average rating of 8.8 out of 10. 3CX Live Chat is most commonly compared to LiveChat: 3CX Live Chat vs LiveChat. 3CX Live Chat is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.
Buyer's Guide
3CX Live Chat vs. LiveChat
January 2025
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Helped 832,138 peers since 2012

Featured reviews

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3CX Live Chat mindshare

Product category:
Live Chat
As of February 2025, the mindshare of 3CX Live Chat in the Live Chat category stands at 8.7%, up from 7.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Live Chat
 
 
Key learnings from peers

Valuable Features

  • "The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."
  • "The solution is stable."
  • "It’s straightforward to set up."

Room for Improvement

  • "The reporting and dashboards of 3CX could be improved."
  • "Its features for scheduling and generating reports need improvement."
  • "Having a video call would be a nice idea."

Pricing

  • "3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together.Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
  • "There is no add-on costing on the standard fees."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our 3CX Live Chat Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Government
8%
Real Estate/Law Firm
7%
Educational Organization
6%
Comms Service Provider
5%
Manufacturing Company
5%
Insurance Company
4%
Healthcare Company
4%
University
4%
Retailer
4%
Media Company
3%
Hospitality Company
3%
Transportation Company
3%
Consumer Goods Company
3%
Individual & Family Service
3%
Legal Firm
2%
Non Profit
1%
Recreational Facilities/Services Company
1%
Wholesaler/Distributor
1%
Construction Company
1%
Logistics Company
1%
Marketing Services Firm
1%
Outsourcing Company
1%
Performing Arts
1%
Recruiting/Hr Firm
1%
Agriculture
1%

Compare 3CX Live Chat with alternative products

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Learn more about 3CX Live Chat

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat

3CX Live Chat was previously known as 3CX PBX.

Product Categories

Product Categories
Live Chat
Virtual Meetings
IP PBX
Unified Communications
Hosted and Cloud Based VoIP

Popular Comparisons

Popular Comparisons
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