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3CX Live Chat Reviews

Vendor: 3CX
4.4 out of 5
Badge Ranked 1
606 followers
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What is 3CX Live Chat?

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

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3CX Live Chat is the #1 ranked solution in top IP PBX systems, #2 ranked solution in top Unified Communications solutions, #4 ranked solution in top Live Chat solutions, #5 ranked solution in top Hosted and Cloud Based VoIP solutions, and #16 ranked solution in top Virtual Meetings solutions. PeerSpot users give 3CX Live Chat an average rating of 8.8 out of 10. 3CX Live Chat is most commonly compared to LiveChat: 3CX Live Chat vs LiveChat. 3CX Live Chat is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 13% of all views.
Buyer's Guide
3CX Live Chat vs. LiveChat
January 2025
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Helped 838,533 peers since 2012

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3CX Live Chat mindshare

Product category:
Live Chat
As of February 2025, the mindshare of 3CX Live Chat in the Live Chat category stands at 7.5%, up from 6.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Live Chat
 
 
Key learnings from peers

Valuable Features

3CX Live Chat offers valuable features such as ease of deployment, strong VoIP capabilities, integration with CRM, powerful reporting and management, seamless integration with WordPress, mobility via mobile and desktop apps, WebRTC and video conferencing, easy call queuing, and flexible call reporting. Its cost-effectiveness, support for Windows and Linux, strong security, and versatility make it suitable for various business sizes while providing excellent communication and collaboration tools.
  • "The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."
  • "The solution is stable."
  • "It’s straightforward to set up."

Room for Improvement

3CX Live Chat needs enhancements in integration with various systems, more customizable options, and improved analytics capabilities. Users face challenges with Linux support, video functionality, CRM compatibility, and user management. Reporting features and APIs require development, and customization options are limited. Users desire improved call recording management, chat integrations, and better video conferencing compatibility. Stability issues and support limitations also present concerns. New features like group calls and simplified user interface updates are desired.
  • "The reporting and dashboards of 3CX could be improved."
  • "Its features for scheduling and generating reports need improvement."
  • "Having a video call would be a nice idea."

ROI

Clients report rapid return on investment with 3CX Live Chat, often within a few months. Average return is achieved in nine months as monthly savings cover system costs in eight months. Integration reduces reliance on local and mobile services, resulting in significant cost savings. Feedback is positive, noting reduced communication expenses and improved support efficiency. Although some find quantification challenging, many experience substantial financial recovery and increased productivity within less than a year.

Pricing

Enterprise buyers rate 3CX Live Chat’s pricing as competitive and straightforward, with no hidden costs and scalable based on concurrent calls rather than user licenses. Options include standard and pro editions, with perpetual or subscription-based models and choice of cloud or on-premise setup. Considered cost-effective compared to competitors like Avaya and Mitel, 3CX Live Chat offers versatile pricing plans such as monthly or annual licensing, catering to various enterprise sizes and requirements.
  • "3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together.Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
  • "There is no add-on costing on the standard fees."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

Popular Use Cases

Organizations use 3CX Live Chat for internal communication, supporting remote work, and enabling unified communications without significant IT investment. It's applied in industries like real estate, healthcare, and logistics for tasks ranging from sales support, call management, to customer service integration. Many leverage it for connecting multiple offices, handling inbound inquiries, transitioning chats to calls, and integrating with platforms like Zendesk. They also facilitate communication for staff, customers, and B2B interactions.

Service and Support

International support for 3CX Live Chat is well-regarded, although local support experiences vary. Many users appreciate the responsive and knowledgeable technical support, particularly from Cyprus. However, some find regional support lacking and desire improved documentation. While some users benefit from the technical forums and third-party partners, others express dissatisfaction with the absence of comprehensive support in emergencies. Users generally rate customer service positively, citing friendly and effective interactions.

Deployment

Many users found 3CX Live Chat's initial setup straightforward and quick, especially with prior IT or networking experience. Some faced challenges with deployment and integration, requiring effort from network teams or external providers. Setup was facilitated by guides, templates, and a user-friendly interface. While some accomplished setups in under an hour, others experienced longer configurations, particularly when deploying on-premise or integrating with external devices. Familiarity with 3CX's environment eased transitions.

Scalability

Users report that 3CX Live Chat handles scalability with ease, accommodating extensive growth without issues. Many have deployed it across multiple users and locations, even with thousands of employees, and found no complications. Some mention limitless extensions and call capacity, facilitating large and expanding teams effectively. A minority note that it requires initial planning for future scaling. It is praised for being adaptable and accommodating, with efficient configuration processes for various implementations.

Stability

3CX Live Chat is known for its stability, with many users noting it runs smoothly without issues. Its reliability improves when minimum requirements are met or on newer hardware. Users have experienced seamless updates and find it stable on various operating systems, including Linux. Minor issues are often attributed to external factors like internet connections or hardware. Generally, 3CX Live Chat is rated highly for reliability and stability, especially in cloud deployments.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our 3CX Live Chat Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
11%
Real Estate/Law Firm
7%
Government
7%
Educational Organization
7%
Comms Service Provider
6%
Manufacturing Company
5%
Media Company
4%
University
4%
Insurance Company
4%
Retailer
4%
Healthcare Company
4%
Individual & Family Service
3%
Transportation Company
3%
Consumer Goods Company
3%
Hospitality Company
3%
Legal Firm
2%
Non Profit
1%
Recreational Facilities/Services Company
1%
Wholesaler/Distributor
1%
Construction Company
1%
Logistics Company
1%
Marketing Services Firm
1%
Outsourcing Company
1%
Performing Arts
1%
Recruiting/Hr Firm
1%
Agriculture
1%

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Learn more about 3CX Live Chat

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat

3CX Live Chat was previously known as 3CX PBX.

Product Categories

Product Categories
Live Chat
Virtual Meetings
IP PBX
Unified Communications
Hosted and Cloud Based VoIP

Popular Comparisons

Popular Comparisons
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