3CX Live Chat Reviews

Vendor: 3CX

4.4 out of 5

55 reviews
91% willing to recommend

606 followers

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What is 3CX Live Chat?

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3CX Live Chat is the #1 ranked solution in top IP PBX systems, #2 ranked solution in top Unified Communications solutions, #3 ranked solution in top Live Chat solutions, #5 ranked solution in top Hosted and Cloud Based VoIP solutions, and #16 ranked solution in top Virtual Meetings solutions. PeerSpot users give 3CX Live Chat an average rating of 8.8 out of 10. 3CX Live Chat is most commonly compared to LiveChat: 3CX Live Chat vs LiveChat. 3CX Live Chat is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Buyer's Guide

3CX Live Chat vs. LiveChat

January 2025

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Helped 831,020 peers since 2012

Featured reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Christodoulos Panagi

Accountant at a financial services firm with 51-200 employees

3CX Live Chat lets me speak with my colleagues and suppliers from anywhere. We have around 20 people using it. Everyone in the accounting department uses 3CX I'm working from home, so I can use it on my phone. The suppliers can reach me on the phone, which is convenient since I'm no longer in the…

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Harrison Bulley

Senior Infrastructure Engineer at Net Consulting

We use the solution as our telephone system for work coordination through internal and external messaging The solution's most valuable feature is the ability to create call queues. The solution's features for scheduling and generating reports need improvement. It fails to provide updated data.…

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3CX Live Chat mindshare

Product category:

As of January 2025, the mindshare of 3CX Live Chat in the Live Chat category stands at 8.2%, down from 8.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Live Chat

Key learnings from peers

Valuable Features

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."
"The solution is stable."
"It’s straightforward to set up."

Room for Improvement

"The reporting and dashboards of 3CX could be improved."
"Its features for scheduling and generating reports need improvement."
"Having a video call would be a nice idea."

Pricing

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together.Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"There is no add-on costing on the standard fees."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our 3CX Live Chat Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

Real Estate/Law Firm

Educational Organization

Healthcare Company

Comms Service Provider

Manufacturing Company

Retailer

University

Insurance Company

Media Company

Transportation Company

Hospitality Company

Individual & Family Service

Consumer Goods Company

Legal Firm

Wholesaler/Distributor

Marketing Services Firm

Recreational Facilities/Services Company

Recruiting/Hr Firm

Performing Arts

Outsourcing Company

Logistics Company

Construction Company

Agriculture

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Learn more about 3CX Live Chat

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.