Service and Support
Alluvio AppResponse receives high praise for customer service and support. Many find their technical support quick and effective with a responsive team, though some report delays during the implementation phase. Recent changes have led to mixed perceptions, where some view technical support favorably, while others note a decline. Customer service is generally seen as strong, with responsive sales and sale support teams, and the availability of immediate technical assistance via a toll-free number.
Deployment
Alluvio AppResponse's setup is generally described as straightforward and quick. While many find it easy, some note it requires prior knowledge for optimal configuration. The process can be complex depending on infrastructure size, but when prepared properly, it is swift, often completing in a day. Some users mention the ease of a two-hour installation, though deployment complexity is comparable to other tools. It may vary based on environment and integration needs.
Scalability
Alluvio AppResponse is scalable, supporting small, medium, and large environments. Enterprises find it adaptable for expansion, but note that licensing can be challenging. Different hardware and software tiers cater to varied needs, with models like 1200, 2200, and 3300 offering suitable options. Although individual appliances work independently, larger enterprises may need multiple units to manage data from numerous locations efficiently. Companies rate its scalability highly, appreciating its capacity for growth and customization.
Stability
Users express high satisfaction with Alluvio AppResponse stability, noting no crashes, bugs, or glitches. RAID features prevent interruptions despite heavy disk use. The stability improves operations across numerous applications and earns ratings between eight to ten out of ten. Many appreciate the investment in research and development, considering it a solid tool. Stability is consistently described as very good, with no encountered issues, making it reliable for stability-sensitive tasks.