Service and Support
AWS Firewall Manager has satisfactory customer service and support, with users finding the technical assistance prompt and responsive. Paid support isn't always necessary due to the comprehensive community resources available. Many users appreciated the quick response times, often within hours, and rated the support highly. Some never needed support due to smooth operations, while others benefited from vendor assistance. Queries on upgrades clarified limitations, demonstrating effective communication from AWS representatives.
Deployment
AWS Firewall Manager setup experiences were generally easy, straightforward, and quick, with some achieving completion within hours if the POC was ready. Deployment time varied, taking up to one and a half months for some, including comprehensive setups involving servers and domains. Challenges included manual deployments and complex integrations. Simplicity was rated between seven and nine out of ten, with initial rule configuration taking two to three weeks. Overall, users found the process satisfactory.
Scalability
AWS Firewall Manager is adaptable and manages scalability efficiently. Users note its seamless performance in handling varying workloads and increased demand, illustrating its strong scaling capabilities. Feedback shows it meets the needs of smaller setups effectively, while options for scaling up are confirmed available. Ratings indicate high customer satisfaction with scalability, highlighting AWS Cloud's automatic support in this aspect. It remains sufficient for users who haven't required significant scaling yet.
Stability
AWS Firewall Manager is considered highly stable by users. They express satisfaction with its consistent performance, noting no issues encountered. The reliability is emphasized with ratings of eight to ten out of ten. Stability features are deemed good, attributing to its solid performance track record. Users regard it as a reliable choice for managing firewall configurations, providing peace of mind with its high stability standards.