BeyondTrust Privileged Remote Access Reviews

Name: BeyondTrust Privileged Remote Access
Brand: BeyondTrust
Rating: 4.3 (21 reviews)

4.3 out of 5

21 reviews
95% willing to recommend

246 followers

What is BeyondTrust Privileged Remote Access?

BeyondTrust Privileged Remote Access (formerly Bomgar Privileged Access) lets you secure, manage, and audit vendor and internal remote privileged access without a VPN.

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BeyondTrust Privileged Remote Access is the #9 ranked solution in top Remote Access solutions and top Privileged Access Management (PAM) solutions. PeerSpot users give BeyondTrust Privileged Remote Access an average rating of 8.6 out of 10. Based on the analysis of the 21 most recent BeyondTrust Privileged Remote Access reviews, the overall sentiment is positive, with a sentiment score of 7.5. BeyondTrust Privileged Remote Access is most commonly compared to Microsoft Remote Desktop Services: BeyondTrust Privileged Remote Access vs Microsoft Remote Desktop Services. BeyondTrust Privileged Remote Access is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.

Buyer's Guide

BeyondTrust Privileged Remote Access

November 2024

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Featured reviews

Sean Rall

Lead Developer at a computer software company with 11-50 employees

In recent days, the most valuable feature would be the Vault. Overall, the most valuable feature would be that ability to do remote support. Vault does a good job of providing visibility for domain accounts, endpoints, and local accounts associated with discovery jobs. The report tools are very robust. I know they have their report tools that you can filter through, which also give you access to the data. So, if you ever want to just do a data dump and your own analytics on it, then you could, which is really nice. We also integrate with the API for reports, which is really nice as well.

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SteveJenovai

Sr Technical Product Manager (Sr. Consultant at Computronix) at Computronix

I don't know if I could pin down the best features to just one aspect. In terms of our users that use the product, it's really the overall ease of use. It saves our team hundreds of hours every year. We like that Privileged Remote Access does not require a VPN. I suspect at the end of the day, if I used a one to ten scale, I would give it an eight. It's pretty important. Not having to go through a VPN is a win. The security provided by PRA when it comes to access for remote and privileged users has been outstanding. It has met all of our objectives, everything from password rotation to securing and allowing us to clamp down access to the auditing and monitoring features. When deciding on this solution, it was somewhat important that PRA is available in multiple formats as a physical and virtual appliance or SAS. We certainly needed virtual appliances. Over the long run, we may go with SAS. PRA has had an effect on our network security. What I would say in terms of the effect is there's a whole element of password management that no one in managed services really needs to take care of anymore. That in and of itself has been a huge time saver. It is extremely important that, through the use of a PRA, there is no need to share passwords with users. That takes us right back to the NIST 800-53 requirements. We do use the solution to provide access to third-party vendors, however, not in the way intended, as we don't really let vendors in. In terms of the customers who purchase our platform services, there are instances where they need to be able to have access to the environment that we create for them. We are using the vendor features to give them access. It is very important that PRA offers us SSO authentication. We use that for all of our users.

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Lance Jones

Information Technology Operations Manager at a educational organization with 5,001-10,000 employees

It provides us the ability to get an end-user back up and running and keep them running efficiently. We can fix something usually within hours, instead of a half a day to three days. They don't have to pack their stuff up, come into the office, and hand it to us to work on it. We're able to truly just sit there with them and help them get their issues resolved. It keeps our business moving. It saves time. Without it, the RPA team would need all of those desktops in a physical format sitting in their office, and they would have to be on them 100%. Their time savings alone probably is man-days. They are not just saving hours per week. For the RPA team, I can't even begin to give the time and the amount of work this product saves. For the help desk and the rest of the tier-two support, it probably saves 2 hours a day for each member. There are roughly 10 of us, which is 20 hours a day of time savings of workload. It is important for us that it does not require a VPN. Now that half of our people are remote, our data lives on OneDrive or Microsoft SharePoint. They don't need to be remoted into us through a VPN to be able to get everything. When we remote in, it is nice to not have to worry about whether they are on a VPN because for any number of reasons, they might not be able to get into the VPN, such as our VPN is down or the Dallas office is messing up. So, this flexibility gives us more options, and we like that. Its security is very tight. I'm the one who manages who can use the software to remote into other machines. In my opinion, it is more powerful than what we need, and I am glad that it is because it gives me room to grow our teams to allow them to do more if they need to or restrict some to only do certain things if they don't need as many privileges whenever they go in. It is available in multiple formats: as a physical and virtual appliance, or as SaaS. It is very important to have it accessible in multiple ways, whether it be on-prem or SaaS. It allows me to know that if my solution goes down, in a short period of time, I can get somebody to help me get something back up and running.

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BeyondTrust Privileged Remote Access mindshare

Product category:

As of November 2024, the mindshare of BeyondTrust Privileged Remote Access in the Remote Access category stands at 3.0%, up from 2.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

BeyondTrust Privileged Remote Access offers compatibility with various operating systems, ease of deployment, enhanced security via encryption, multi-factor authentication, and an all-in-one package. Users appreciate quick implementation, stable performance, integration capabilities with VMware, Active Directory, and seamless management through a virtual environment. The system's Vault provides increased visibility for account management. BeyondTrust PRA eliminates the need for VPNs, enabling easier remote access and strong compliance adherence. Its flexibility as a physical, virtual, or SaaS appliance attracts organizations.

"The product has improved remote support capabilities since it works fine."
"Based on the feedback from my colleagues who have never complained about the technical support, I would say that the product's support team is good."
"Its initial setup process is straightforward."

Room for Improvement

BeyondTrust Privileged Remote Access needs improvements in password management, integration of Password Safe, simplifying management through a unified interface, enhancing the API for automation and reporting, streamlining the implementation process, improving the Vault and administrative tools, enabling multi-factor authentication at the endpoint, better user provisioning documentation, and enhancing the web console and connectivity with other platforms. Users have noted complications with compliance reporting, administrative permissions, and session handling. The user interface and log-in screen could also be more informative.

"The issue I found with the product revolves around the fact that RDP and SSH sessions take too much time, making it an area of concern where improvements are required."
"The integration of the solution with many platforms is a difficult area to manage and needs to be made easy."
"When doing protocol panel jumps, the tool does not restrict what is recorded on the user's computer."

ROI

Users typically see ROI within a year. They achieve compliance with SIP standards instantly and experience significant time savings. Users who exploit advanced features and deploy with knowledgeable partners maximize ROI. Some report no ROI. High customer support ratings due to BeyondTrust Privileged Remote Access lead to recurring revenue. IT departments rely heavily on it, integrating it extensively into operations and experiencing daily benefits without specific ROI metrics.

Pricing

Enterprise buyers report that BeyondTrust Privileged Remote Access has varying costs depending on cloud or on-premise models. Initial costs can be higher than other products, but faster ROI is noted due to functionality. It is considered expensive but worthwhile for its reliability. Users should understand licensing per endpoint and anticipate additional fees, such as for a TAM or Advanced Web Access. Some find it a draw due to competitive pricing despite the challenging setup.

"I rate the product's pricing a four on a scale of one to ten, where one is high, and ten is low. It is an expensive product."
"PRA's pricing is competitive."
"Though the solution was a bit expensive, the overall pricing was average."

Popular Use Cases

Companies use BeyondTrust Privileged Remote Access primarily for secure remote access and privileged endpoint protection. It aids in meeting compliance requirements such as NERC and SOX, offers cloud and on-premises deployments, and supports both Windows and Linux environments. It allows vendors and administrators to manage servers, networks, desktops, and critical systems without a VPN, ensuring elevated security through credential injection, interactive remote access, and access control.

Service and Support

Customer service and support for BeyondTrust Privileged Remote Access are highly responsive and knowledgeable. Technical assistance is quick, with most issues resolved promptly. Users appreciate the dedicated technical account managers and scheduled calls. Response times vary based on case severity, but urgent issues are addressed immediately. Some feedback indicates room for improvement in accessibility and user-to-user session availability. Most users rate the support positively, with several rating it as near-perfect.

Deployment

Users' experiences with BeyondTrust Privileged Remote Access's initial setup vary. Some found it straightforward, quick, and user-friendly, while others encountered complexity due to environment-specific challenges. The time required ranged from a few hours to several months, depending on the knowledge level, clarity of requirements, and organizational constraints. The setup often required detailed planning, communication, and sometimes external help for successful deployment. Maintenance after deployment was generally minimal.

Scalability

Clients, especially larger businesses, find BeyondTrust Privileged Remote Access highly scalable, allowing global rollouts across diverse platforms and locations. It's praised for flexibility in expanding users, devices, and operating systems. While some faced challenges with specific configurations, others successfully scaled for thousands of users, emphasizing its suitableness for enterprise-level implementations. The cloud deployment adds a layer of complexity, but many report ease in adding licenses and users, aiding remote work scenarios effectively.

Stability

Many users report that BeyondTrust Privileged Remote Access is stable, with no bugs or crashes. Some have used it for years without issues. However, a few users experienced stability problems, especially related to power events and significant database actions. Most find it reliable and easy to maintain, while some say it requires manual updates and involvement. Regular updates contribute to its stability for many.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BeyondTrust Privileged Remote Access Buyer's Guide for additional reliable information.

Review data by company size

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Top industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

12%

Manufacturing Company

Government

Retailer

Healthcare Company

Energy/Utilities Company

University

Construction Company

Insurance Company

Educational Organization

Real Estate/Law Firm

Comms Service Provider

Hospitality Company

Transportation Company

Media Company

Wholesaler/Distributor

Non Profit

Legal Firm

Outsourcing Company

Security Firm

Engineering Company

Logistics Company

Pharma/Biotech Company

Aerospace/Defense Firm

Recreational Facilities/Services Company

Leisure / Travel Company

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Learn more about BeyondTrust Privileged Remote Access

Privileged Remote Access provides visibility and control over third-party vendor access, as well as internal remote access, enabling your organization to extend access to important assets, but without compromising security.

Features include:

- Privileged Access Control: Enforce least privilege by giving users the right level of access.

- Monitor Sessions: Control and monitor sessions using standard protocols for RDP, VNC, HTTP/S, and SSH connections.

- Reduce the Attack Surface: Reduce attacks by consolidating the tracking, approval, and auditing of privileged accounts in one place and by creating a single access pathway.

- Integrate with Password Management: Inject credentials directly into servers and systems with just one click, so users never need to know or see plain text credentials.

- Mobile & Web Consoles: Use mobile apps or web-based consoles anytime, anywhere.

- Audit & Compliance: Create audit trails, session forensics, and other reporting features by capturing detailed session data in real-time or post- session review, and provide attestation reports to prove compliance.

BeyondTrust Privileged Remote Access was previously known as Bomgar Privileged Access.