BeyondTrust Privileged Remote Access Reviews

Name: BeyondTrust Privileged Remote Access
Brand: BeyondTrust
Rating: 4.3 (22 reviews)

4.3 out of 5

22 reviews
95% willing to recommend

249 followers

What is BeyondTrust Privileged Remote Access?

BeyondTrust Privileged Remote Access (formerly Bomgar Privileged Access) lets you secure, manage, and audit vendor and internal remote privileged access without a VPN.

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BeyondTrust Privileged Remote Access is the #10 ranked solution in top Remote Access solutions and top Privileged Access Management (PAM) solutions. PeerSpot users give BeyondTrust Privileged Remote Access an average rating of 8.6 out of 10. BeyondTrust Privileged Remote Access is most commonly compared to Microsoft Intune: BeyondTrust Privileged Remote Access vs Microsoft Intune. BeyondTrust Privileged Remote Access is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.

Buyer's Guide

BeyondTrust Privileged Remote Access

January 2025

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Featured reviews

Hahn Rolf

CEO at MICRODYN AG

I recommend that we improve integration with other products like PasswordSafe, aiming for smoother integration. Better alignment between products would enhance manageability from a single point. Additionally, BeyondTrust should focus on automating the update process to reduce unnecessary ticket creation. Improved quality control for non-English language versions is needed to avoid translation and layout errors.

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SteveJenovai

Sr Technical Product Manager (Sr. Consultant at Computronix) at Computronix

I don't know if I could pin down the best features to just one aspect. In terms of our users that use the product, it's really the overall ease of use. It saves our team hundreds of hours every year. We like that Privileged Remote Access does not require a VPN. I suspect at the end of the day, if I used a one to ten scale, I would give it an eight. It's pretty important. Not having to go through a VPN is a win. The security provided by PRA when it comes to access for remote and privileged users has been outstanding. It has met all of our objectives, everything from password rotation to securing and allowing us to clamp down access to the auditing and monitoring features. When deciding on this solution, it was somewhat important that PRA is available in multiple formats as a physical and virtual appliance or SAS. We certainly needed virtual appliances. Over the long run, we may go with SAS. PRA has had an effect on our network security. What I would say in terms of the effect is there's a whole element of password management that no one in managed services really needs to take care of anymore. That in and of itself has been a huge time saver. It is extremely important that, through the use of a PRA, there is no need to share passwords with users. That takes us right back to the NIST 800-53 requirements. We do use the solution to provide access to third-party vendors, however, not in the way intended, as we don't really let vendors in. In terms of the customers who purchase our platform services, there are instances where they need to be able to have access to the environment that we create for them. We are using the vendor features to give them access. It is very important that PRA offers us SSO authentication. We use that for all of our users.

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Aaron Margerum

Systems Engineer at NRC

I would love to have a web console and the ability to use the smart card with the web console to provide remote support. If you are on a computer that doesn't have the Bomgar console, you should be able to use the web console to provide support. That's the only thing right now. A web console is nice when you're jumping into a computer, but if you need to elevate the privileges, you currently can't do it with the smart card. If they could figure that out, that would be money. One thing that's confusing is the way of setting up group policies and permissions. It is very complicated. There are a lot of small pieces to it. The way they have set everything up is weird. I'm sure there is a reason for that, but I feel it should be a lot easier to provide different permissions and things like that.

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BeyondTrust Privileged Remote Access mindshare

Product category:

As of January 2025, the mindshare of BeyondTrust Privileged Remote Access in the Remote Access category stands at 3.2%, up from 1.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access

PeerAnalyst reports

Type	Title	Date
Category	Remote Access	Jan 17, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 17, 2025	Download
Comparison	BeyondTrust Privileged Remote Access vs Microsoft Intune	Jan 17, 2025	Download
Comparison	BeyondTrust Privileged Remote Access vs Microsoft Remote Desktop Services	Jan 17, 2025	Download
Comparison	BeyondTrust Privileged Remote Access vs Workspace ONE UEM	Jan 17, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Intune	4.1	3.7%	93%	234 interviews Add to research
Microsoft Remote Desktop Services	4.0	15.7%	86%	77 interviews Add to research

Valuable Features

BeyondTrust Privileged Remote Access offers versatility with multi-platform support, robust security, and rapid deployment. Key features include FIPS compliance, SSO authentication, and multi-factor authentication, eliminating VPN reliance. Users benefit from excellent support, seamless integration with Active Directory, and automation capabilities. Vault provides account visibility and auditing tools. PRA enhances network security, ensuring secure remote access for various devices. The flexibility of deployment formats like SaaS, physical, and virtual appliances caters to diverse organizational needs.

"I'd rate the solution ten out of ten."
"The secure access must be audited live, ensuring patient data protection."
"The product has improved remote support capabilities since it works fine."

Room for Improvement

BeyondTrust Privileged Remote Access requires improvements in password management, user interface, and integration capabilities. Users find it overly complex, particularly in managing RDP and SSH sessions and supporting multi-factor authentication. Enhancements like simplifying management portals, improving the Vault, ensuring better API connectivity, and enhancing text-based auditing are needed. Integration with platforms like PasswordSafe and a streamlined user onboarding process would be beneficial. Users suggest a web console for remote support without needing additional applications.

"Customer support used to be faster with chat options available. However, support now requires opening a ServiceNow ticket, which can be time-consuming."
"I recommend that we improve integration with other products like PasswordSafe, aiming for smoother integration."
"The issue I found with the product revolves around the fact that RDP and SSH sessions take too much time, making it an area of concern where improvements are required."

ROI

Users often achieve ROI within a year. BeyondTrust Privileged Remote Access enhances employee efficiency, ensuring rapid returns. Success depends on leveraging advanced features and selecting a knowledgeable deployment partner. Some users experienced significant time savings and reduced costs from avoiding on-site services. Customer support improvements contribute to increased recurring revenue. Satisfaction is high among those who integrate it fully into operations. However, others have not yet realized ROI.

Pricing

BeyondTrust Privileged Remote Access offers flexible pricing depending on whether you choose cloud or on-premises solutions. While initial costs can be higher, the investment quickly proves valuable due to its robust functionality. Buyers should carefully evaluate licensing models to avoid unexpected costs, especially regarding endpoints. Though direct pricing may seem expensive, it is competitive, with optional add-ons and tiered implementations. Cost is generally justified given the product's reliability and feature set.

"I rate the product's pricing a four on a scale of one to ten, where one is high, and ten is low. It is an expensive product."
"PRA's pricing is competitive."
"Though the solution was a bit expensive, the overall pricing was average."

Popular Use Cases

Organizations use BeyondTrust Privileged Remote Access for secure remote access to servers and applications, managing RDP sessions, compliance requirements, and facilitating vendor access. They employ it for privileged access management without VPN, supporting cloud and on-premises environments. It assists in monitoring activities, enhancing security, and managing privileged identity. Users appreciate its features, such as interactive access, credential injection, and reporting, crucial for sectors like energy and government.

Service and Support

Users express satisfaction with BeyondTrust Privileged Remote Access. The support team is knowledgeable, quick, and helpful, with responsive service and minimal wait times. Some reviews mention a desire for more direct communication methods, such as phone support or improved documentation. Support rating tends to be high, ranging from eight to ten out of ten. Although some see room for improvement, there's consistent praise for the effectiveness and speed of responses.

Deployment

Some found the initial setup of BeyondTrust Privileged Remote Access straightforward and fast, taking from a few hours to a week, while others experienced complexity due to server variety and integration requirements. Deployment duration ranged from hours to months, dependent on user knowledge and organizational needs. Although some encountered challenges, support from BeyondTrust was noted as helpful. Generally, it was seen as simpler compared to other offerings but could become complex with deeper integration needs.

Scalability

BeyondTrust Privileged Remote Access is highly scalable, suitable for enterprises of varying sizes, and can be expanded across multiple countries and platforms. While some users find scalability effortless, with the ability to easily add licenses, others experience challenges related to infrastructure complexity. It supports a broad range of operating systems and helps organizations manage extensive user bases. Experiences vary, but many users appreciate its capacity to accommodate growing demands effectively.

Stability

Users highlight BeyondTrust Privileged Remote Access's strong reliability with consistent operation and minimal issues. It generally performs without crashes or glitches, though hardware power recovery and update processes could improve. Some report flawless function over years, while others cite bugs impacting stability. Effective updates contribute to maintaining reliability. Feedback reveals rare issues like slowdowns from database actions and update bugs, especially in non-English versions. Stability receives high ratings from several users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BeyondTrust Privileged Remote Access Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

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Top industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

11%

Manufacturing Company

Government

Healthcare Company

Retailer

Energy/Utilities Company

University

Construction Company

Real Estate/Law Firm

Insurance Company

Educational Organization

Comms Service Provider

Wholesaler/Distributor

Hospitality Company

Transportation Company

Media Company

Non Profit

Legal Firm

Outsourcing Company

Security Firm

Logistics Company

Pharma/Biotech Company

Aerospace/Defense Firm

Leisure / Travel Company

Recreational Facilities/Services Company

Performing Arts

Compare BeyondTrust Privileged Remote Access with alternative products

Learn more about BeyondTrust Privileged Remote Access

Privileged Remote Access provides visibility and control over third-party vendor access, as well as internal remote access, enabling your organization to extend access to important assets, but without compromising security.

Features include:

- Privileged Access Control: Enforce least privilege by giving users the right level of access.

- Monitor Sessions: Control and monitor sessions using standard protocols for RDP, VNC, HTTP/S, and SSH connections.

- Reduce the Attack Surface: Reduce attacks by consolidating the tracking, approval, and auditing of privileged accounts in one place and by creating a single access pathway.

- Integrate with Password Management: Inject credentials directly into servers and systems with just one click, so users never need to know or see plain text credentials.

- Mobile & Web Consoles: Use mobile apps or web-based consoles anytime, anywhere.

- Audit & Compliance: Create audit trails, session forensics, and other reporting features by capturing detailed session data in real-time or post- session review, and provide attestation reports to prove compliance.

BeyondTrust Privileged Remote Access was previously known as Bomgar Privileged Access.