The most valuable features of Bright Data are customer support, effective proxy servers, and web scraping capabilities. Users appreciate the ease of use, predefined templates, cost-effectiveness, comprehensive support services, encapsulated browsers, and mobile proxies. The platform's documentation is also highlighted for its clarity and helpfulness in enabling users to build projects quickly and efficiently.
- "I think Bright Data is one of the best tools in the market. I've tested many, but Bright Data doesn't have much downtime. It's very fast compared to other proxy providers. Speed is their main USP, which is what they're selling it for. They're also good with security. The signal remains the same if something goes wrong with our internet connections or laptops. It doesn't affect the profiles or other things we're using. It just cuts off the internet connection directly. That's one of the best use cases."
- "The solution provides comprehensive support services, including many tutorials and documentation. In terms of web scraping, it has proven to be the most effective tool."
- "The solution's most valuable feature is that it allows me to bypass proxy, IP, CAPTCHA, and everything else."
Bright Data's user interface and dashboard could be more user-friendly and less complex. Improving the documentation and initial setup process is also needed. The API documentation lacks clarity, and the proxy selection process could be more streamlined. Expanding awareness of Bright Data's tools and features would benefit users. Some technical support responses could be quicker, reflecting the varying experience levels within the support team. Enhancements in usability for new developers and beginners are suggested.
- "The main reason we left the product was that it was very expensive. They need to adjust their packages according to who uses them. They're very expensive compared to the market, probably because they believe they're the best. But it's too costly for companies like ours to continue with it. Another issue is that their support team is a bit slow."
- "The solution's proxy selection process needs improvement. Incorporating country-specific proxies would be beneficial."
- "The product's initial setup phase is difficult with servers, making it an area where improvements are required."