Broadcom Payment Security Reviews

The valuable features are:

• A robust DeviceID technology.
• Real time rule writing.
• A high level of versatility in rule variables that allows for a greater degree of customization and optimization.
• Strong model performance that allows you to focus on prevention rather than detection.

This product has improved our organization as follows:

• Helped reduce 3-D Secure losses to one of the lowest in the industry while having minimal customer impact.
• Enabled us to cut the 3DS losses in half, while declining 33 basis points of transactions. Twelve basis points of the 33 was fraud, i.e., a false positive rating of 1.8 to one.
• Developed new operational processes on the back of additional intelligence provided by the system. This helped reduce account takeover.

The service works as described, the Admin console is very good along with customer service, and the management support, which is excellent.

Our organization is able to see fraud transactions and the subsequent realized losses.

For us, it enables the bank or the issuer to offer their customers protection on their online transactions. It also gives some sense of security to the merchants, and it enables us to confidently accept that liability that comes over when both teams are playing. So when your issuer and your merchant are participating, it gives us a significant amount of control over accepting that risk.

Hopefully with 2.0, we are going to see improvements. I think improvements for us, it's making it simple enough that anybody can understand how it works. But then, that's having the ability to give us access to that really deep information. Again, in an easy manner. I think at the moment, getting into that rich data is quite an effort. I think if, moving forward once 2.0 comes in, there's going to be a real benefit in being able to communicate that complex data quickly and readily.

The process will look after itself. I think that that's there already but it's the insights that come from that. At the moment, they are quite complex and quite difficult to access. Possibly just from getting access to the information, but how it's represented, and how it's interpreted by the people that aren't eating and breathing fraud every day.

We currently are migrating to CA. We're coming from a legacy model. We only have simple functionality, in terms of what we are going to do for challenging fraud.

Overall, there's a strategy to reduce that. It's kind of a new within our commercial book. CA has been recognized as being the leader within the commercial sector. Hence, there's a move to move towards these best practices.

Unifying operational changes around highlighting. If you highlight one item, it will highlight the one card that's affected across the board.

Unifying that functionality across all areas of the components that operations would use would be really good, giving them a great landscape to work with. Can you see all of it on one screen and is it clear?

One thing we are going through right now is looking at the legacy system and seeing where that information from the audit area would be getting back to an agent.

They are used to seeing something that they're adopting in the new system. Are they going to see the same thing? If not, do they need to see it?

Challenging the operations as well, rather than just saying, "The product doesn't give us what we need, therefore, we need to change it".

I think for us, the value that we get out of CA is their effective scheme diagnostics. It can be utilized by any scheme issue for us. Then, the fact that it's quite similar in a sense that there's not really a lot of onus on us to manage the service itself.

CA does a great job of being able to manage it in and of themselves. They then come to us with issues if there are any other suggestions where they feel as though we could improve.

This solution can improve around the challenge rates and the failures. I don't know if that's necessarily incumbent on CA to solve that problem. I think it's more of an industry problem, so it's not necessarily the solution itself that needs to be improved. It's probably more around us as an industry focusing on education, the data integrity, and a few other aspects.

We found that we were able to give much improved customer service and improved fraud prevention. It improved commercials. Commercials were a big factor. The opportunity to do an improved customer service offering in changing the way that we approached the process, almost shaking it up a little bit, and having an opportunity to rethink what we did.

Keep them what they are doing at a time when they are growing to be able to keep that one to one support for us when other people are starting to come aboard and realize the benefits of moving to CA. We want them to be able to keep up that level of relationship management with us.

There is always room for improvement, but we really don't have any complaints in our office. We work well with CA.

There is always room for improvement. For example, there have been service outages/incidents and work has to be chased, for completion or comment

The valuable element is the data that I have. They have a lot of machine fingerprint data and that's data that we miss on non-3D Secure card not present transactions. We see a high value in that. With all the fraud rules that we built, we have a very good false positive ratio because of the big data that CA has.

We are using CA Transaction Manager for authentication and have CA's Risk Analytics for rules and case management. As an authentication method, we currently have static password + OTP via SMS (2-factor) and softOTP in our App. SoftOTP is an OTP generator within our own banking app delivered by CA. Soon we are going to migrate from SoftOTP to a new sdk that includes biometrics, also delivered by CA.

In terms of the fraud that we see on the card site, card not present fraud, the person gives contribution to what the total fraud has increased substantially.

Therefore, having a robust solution to manage your 3D security rules authentication strategies is very important. And that's, again, balancing customer experience with fraud, so that's where all this becomes important.

I definitely brought over a lot of my learnings from a previous company. I was already familiar with the interface over there on rules, etc. We were doing the space for authentication over there. So that's something, which I tried to influence once I started working here. Based on my knowledge, I've been able to get and write better rules over here and try to drag down challenge rates.