Service and Support
Cisco IOS SSL VPN's customer service and support are praised for being responsive, helpful, and well-experienced. Users often rely on local partners and internal IT teams for support, with rare need for direct contact with Cisco. Many appreciate the clear documentation, reducing the necessity for direct service. When contacted, Cisco's technical support is noted as highly effective, with quick resolutions and strong assistance, ensuring satisfaction among companies that engage with them regularly.
Deployment
Most users found Cisco IOS SSL VPN's initial setup straightforward, often requiring minimal time, provided the technical team is knowledgeable. While some installations were completed in minutes using available documentation, others took longer due to organizational requirements and deployment complexity. Assistance from partners or integrators was beneficial, especially for larger enterprises. Experience level of the person setting up the VPN impacted ease and efficiency, with familiarity significantly streamlining the process.
Scalability
Cisco IOS SSL VPN is noted for its scalability, accommodating user groups from small to very large. Many report ease of expansion, supporting thousands of users without issues, while some mention licensing as a factor in scalability. Several organizations find it suitable for remote access and enterprise needs, with ratings frequently high for its scalability capabilities. Benefits include flexibility and easy integration, with some noting potential improvements in future updates.
Stability
Cisco IOS SSL VPN demonstrates high stability, with users noting it as one of its best features. Many rate it nine or ten out of ten, highlighting reliability without crashes or freezes. Some mention slight improvements could enhance user experience, particularly when dealing with connectivity issues related to computer locks. Users also report occasional need for troubleshooting issues like Java compatibility. A stable internet connection and infrastructure redundancy contribute significantly to maintaining performance and avoiding disconnections.