Service and Support
Collibra Catalog's support has improved, with good service and a useful knowledge base. Technical support is rated between seven to eight out of ten. The service varies by licensing tier, with enterprise customers benefiting the most. Some users mention long response times, while others appreciate the fast issue resolution with the Resident Architect program. The need for specific consultants for cloud services is noted, indicating some dependency on specialized support.
Deployment
Collibra Catalog's initial setup varies in difficulty, with opinions ranging from simple to fairly complex. Deployment time spans from 30 minutes to several days depending on requirements. Users find configuration manageable, though enterprise accessibility and licensing present challenges. The process involves creating a job server that connects data tools to Collibra, gathering metadata. Success hinges on having a Collibra Resident Architect, with complexity influenced by whether deployment is cloud-based or on-premises.
Scalability
Collibra Catalog exhibits high scalability, successfully incorporating data from various partners and ensuring efficient governance. It supports multiple authentication methods, which enhances its scalability. Users find it robust, easily adding resources and managing thousands of assets. While some encounter scaling complexities needing manual effort, others deploy it smoothly for diverse data sources. Ratings frequently hover around seven, eight, and nine out of ten, reflecting its reliable performance in different environments.
Stability
Users express confidence in Collibra Catalog's stability, rating it between seven and nine on a ten-point scale. They report no significant issues, appreciating its reliable server performance and high uptime standards. Quarterly updates enhance its stability, making it preferable to other market options. Users frequently rate its stability as eight out of ten, indicating satisfaction with its consistent and dependable performance.