Service and Support
Coralogix's customer service and technical support are exceptional, surpassing expectations. The team offers prompt, responsive assistance, whether via Zoom, Teams, or chat. Their technical support is praised for being fast, helpful, and competent. Clients appreciate the personal touch and unmatched support compared to AWS's premium tier. Ratings highlight satisfaction, with a notable remark of a nine out of ten. Assistance with Cloudflare deployment and custom dashboards is efficient, emphasizing their technical expertise and reliability.
Deployment
Coralogix's initial setup is generally quick and straightforward with dedicated support and live chat available for assistance. Users highlight the need for some technical understanding, and deployment duration varies based on preparedness, ranging from a few hours to a month. It's crucial for new companies to be ready for onboarding to ensure a seamless experience. Documentation is helpful, and while developers note the process is fast, some teams find creating custom dashboards depends on their specific needs.
Scalability
Coralogix scales effectively for users across engineering departments, supporting extensive usage with thousands of containers and ports. Many organizations experience seamless scalability without external effort and encounter no issues; however, some find it costly at larger scales, which can be limiting. While scalability ratings are high, ranging from eight to nine out of ten, another group mentions no increase in usage planned due to contentment with current capabilities.
Stability
Coralogix is praised for its stability, reliability, and smooth performance. Users note the absence of bugs, glitches, crashes, or freezes. Stability ratings often reach nine out of ten. However, some cite challenges with understanding issues due to Kafka lag and data aggregation, which can obscure specific metrics like high CPU usage on individual pods. Despite this, no significant stability issues have been reported, indicating widespread satisfaction.