Service and Support
F5 BIG-IP DNS customer service and support receive mixed feedback. Many users find the technical support responsive, knowledgeable, and helpful, offering assistance even at pre-sales stages. Some rate it highly, mentioning excellent promptness and effective troubleshooting. On the other hand, some experience delays and complexity, especially with cloud issues. There is room for improvement in analysis services. Technical support is generally rated between eight and ten out of ten, with some users giving nine or more.
Deployment
The F5 BIG-IP DNS initial setup is generally straightforward for many users, with some deploying it in a day or less. Complexity varies based on project size and configuration needs. Some users find it complex, requiring up to six months, while others rely on thorough documentation and guidelines. The installation is described as easy for those with experience, yet more complicated for newcomers. A team is often necessary to manage and maintain the setup process.
Scalability
F5 BIG-IP DNS is perceived as highly scalable by users. Many appreciate its capacity to handle increased demand without speed constraints, highlighting its ability to support thousands of users seamlessly. Some note its limitations due to its appliance nature and seek alternatives like virtual editions for easier scaling. Users rate its scalability very positively, often ten out of ten, citing its adaptability in various environments, including cloud deployments, and managing large-scale applications efficiently.
Stability
F5 BIG-IP DNS is praised for its stability, consistently ranking high in user assessments. Users rate its stability ten out of ten, reporting no crashes, glitches, or server failures. It is described as rock solid and reliable for over 12 years, frequently chosen across many organizations. Users note that both the hardware version and cloud edition meet stability expectations, with no major issues reported during new feature upgrades or other operations.