Service and Support
Fastly's technical support is generally quick and effective, providing exceptional assistance through active Slack channels. Users appreciate the support team's promptness, though some note delays in routing complex issues to the appropriate experts due to the technical nature. Additionally, users mention challenges with different time zones affecting communication. Despite these minor hassles, the team gives thorough and relevant responses, avoiding unnecessary or trivial queries, ensuring clear and precise exchanges.
Deployment
Fastly's initial setup varies with experiences. Some find it complex, requiring familiarity, while others describe it as straightforward and quick, often completed within half an hour. Deployment on the cloud is common, with end-to-end support available. The GUI is intuitive for small companies. While some prefer the cloud setup, others have moved away from on-prem solutions for cost reasons. Fastly integrates well with products like Adobe Experience Manager and Magento.
Scalability
Fastly's cloud-based scalability is highly regarded, with ease of expansion noted by various teams across organizations. Users appreciate the global presence and operational simplicity, aided by responsive support. Fastly handles significant workloads without issues, unlike on-prem installations. Challenges exist in partner collaboration and directly reaching customers, but multiple users across countries utilize Fastly without facing capacity issues. It achieves high scalability ratings, benefiting from its direct sales approach.
Stability
Fastly is highly stable and reliable. Users have not experienced technical issues and consistently find that tasks like caching and purging assets are performed accurately. They report stable, reliable performance, and rate Fastly's stability as nine out of ten. No instances of crashes, downtimes, or lagging have been noted. The infrastructure is well-managed, ensuring consistent operations. Fastly's stability continues to meet user expectations, maintaining its usage within their organizations.
