Service and Support
Fortify Software Security Center's customer service and support face criticism for slow response times and unclear documentation. Some experience helpful support and professional services, including direct lines, community forums, and live chats. Feedback indicates a decline in quality, yet support has improved since OpenText's acquisition of Micro Focus. While the technical support team can be helpful, many have expressed dissatisfaction, noting difficulties in obtaining timely and effective assistance.
Deployment
The initial setup of Fortify Software Security Center is seen as complex, with challenges in integration, but documentation is praised. Some rate it around four to five out of ten, taking weeks for deployment, while others find it straightforward, completed in a few weeks. It needs one experienced individual for installation and maintenance. Installation requires some technical expertise, including Java JDK. Support is not highly rated.
Scalability
Fortify Software Security Center is known to handle growth effectively when sufficient licenses are available. Some users experience ease in increasing capacity by adding sensors and controllers, yet others find complexity due to multiple components. Companies have used it with various numbers of users, such as security teams and IT managers, but not always developers. While certain organizations rate its ability to manage larger scales positively, others give a moderate score for its scalability.
Stability
Users find Fortify Software Security Center to be stable, even though the setup process is challenging. Stability receives ratings of seven and eight out of ten from users. It is viewed as a stable choice, being used by top US banks and military institutions. This reflects its reliability and scalability, making users comfortable with its performance.