Service and Support
Fortify Software Security Center's technical support receives mixed feedback. While some users appreciate the helpful support team, others find responses slow with unclear documentation, making setup guides difficult to follow. Reports indicate that support quality has declined, and users often experience delayed ticket responses. However, improvements have been noted since OpenText's acquisition, offering multiple support channels like direct lines, community forums, and live chats, enhancing the support experience for some users.
Deployment
Fortify Software Security Center's initial setup varies. Some find it complex, citing integration difficulties and poor support, while others describe it as straightforward. Deployment times range from a few weeks to six months, requiring one experienced individual. Installation involves prerequisites like Java JDK, yet follows a clear step-by-step process. Users rate setup between four to five out of ten, praising its documentation. Depending on expertise, setup can take one to two hours.
Scalability
Fortify Software Security Center is known to handle growth effectively when sufficient licenses are available. Some users experience ease in increasing capacity by adding sensors and controllers, yet others find complexity due to multiple components. Companies have used it with various numbers of users, such as security teams and IT managers, but not always developers. While certain organizations rate its ability to manage larger scales positively, others give a moderate score for its scalability.
Stability
Fortify Software Security Center is considered highly stable, being utilized by top US banks and military institutions for its scalability and reliability. Some entities express comfort with its stability, rating it between seven and eight out of ten. Although its stability, implementation can be challenging.
