Service and Support
Fortify Software Security Center's technical support receives mixed feedback. While some users appreciate the helpful support team, others find responses slow with unclear documentation, making setup guides difficult to follow. Reports indicate that support quality has declined, and users often experience delayed ticket responses. However, improvements have been noted since OpenText's acquisition, offering multiple support channels like direct lines, community forums, and live chats, enhancing the support experience for some users.
Deployment
Fortify Software Security Center's initial setup varies. Some find it complex, citing integration difficulties and poor support, while others describe it as straightforward. Deployment times range from a few weeks to six months, requiring one experienced individual. Installation involves prerequisites like Java JDK, yet follows a clear step-by-step process. Users rate setup between four to five out of ten, praising its documentation. Depending on expertise, setup can take one to two hours.
Scalability
Scaling Fortify Software Security Center appears generally feasible, though feedback is mixed. Some find it easy with adequate licenses and necessary components, while others face challenges due to multiple components, rating it around a six out of ten. Usage typically remains within IT management, often not extended to development teams. Adding sensors and controllers aids scalability in certain cases, with users from various company sizes having different scaling experiences.
Stability
Fortify Software Security Center is considered highly stable, being utilized by top US banks and military institutions for its scalability and reliability. Some entities express comfort with its stability, rating it between seven and eight out of ten. Although its stability, implementation can be challenging.
