Service and Support
GitLab's customer service and support vary, with many relying on in-house teams, forums, or community support due to its open-source nature. Paid support is responsive and helpful, but users of the free version may experience delays. Some were satisfied with partner support, while others mentioned slow responses to requests. Technical support is generally good, quick, and knowledgeable for those with subscriptions. Many haven't needed direct support due to stability and internal resources.
Deployment
Users found GitLab's initial setup generally straightforward and easy, especially for those previously familiar with GitHub. Cloud-based setup requires minimal effort. Some encountered challenges with complex configurations and documentation, particularly for on-premises deployment or advanced integrations like Kubernetes. Migration from other platforms like SVN took additional time. The setup often took from minutes to a few hours, depending on factors like system complexity, available documentation, and user familiarity with system administration tools.
Scalability
GitLab is praised for its scalability, benefiting from container architecture, allowing easy expansion. It supports numerous users without issues, accommodating small to large organizations. Many find it straightforward to increase capacity and customize resource distribution via virtual machines or different setups. Some rate the scalability highly, while others prefer enhancements for larger-scale deployments. Generally, it is considered versatile, seamlessly integrating with existing tools and meeting evolving business needs.
Stability
Users generally express satisfaction with GitLab's stability, noting minimal issues with crashes or bugs. Ratings for stability often reach eight or nine out of ten. Some mention occasional problems during upgrades or under heavy load, yet most find GitLab reliable and efficient. Despite some isolated incidents, it is commonly perceived as a dependable platform suitable for diverse team sizes and usage environments.