GoodAccess Reviews

Name: GoodAccess
Brand: GoodAccess
Rating: 4.7 (20 reviews)

4.7 out of 5

20 reviews
96% willing to recommend

What is GoodAccess?

GoodAccess is used by organizations to establish secure point-to-point connections between remote teams and infrastructure, simplifying network management and enhancing remote access with static IP addresses and VPN gateways.

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GoodAccess is the #6 ranked solution in top Web Security Gateways, #7 ranked solution in top ZTNA solutions, and #8 ranked solution in top Enterprise Infrastructure VPN solutions. PeerSpot users give GoodAccess an average rating of 9.4 out of 10. Based on the analysis of the 20 most recent GoodAccess reviews, the overall sentiment is positive, with a sentiment score of 7.5. GoodAccess is most commonly compared to Check Point Harmony SASE (formerly Perimeter 81): GoodAccess vs Check Point Harmony SASE (formerly Perimeter 81).

Helped 816,406 peers since 2012

Featured reviews

Phil O.

Partner & Digital Lead at Sticky

While there's much to laud about GoodAccess, there's room for improvement. Their recent revision in pricing was a jolt. Though any business understands the need for periodic pricing evaluations, a clearer communication strategy and more gradual changes might have been more palatable for long-term clients like us. While they have been flexible and receptive to feedback, more proactive and accommodating engagement before implementing major pricing changes would be appreciated. Establishing a clearer feedback loop and consultation mechanism in advance can help bridge this gap in the future.

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Bruce Fritzen

IT Systems Manager at WCNY

Simplicity and stability are great. We have had zero downtime impact from system updates/upgrades on the provider side while providing a simple and functional tunneling VPN solution for our remote and hybrid workers. As the admin, I particularly enjoy the simplicity of the GUI for the end users, as this sets a very low bar for understanding proper usage, which makes end-user training and support very easy, and remote troubleshooting about as simple as possible (being able to walk a panicked executive through connecting on the app they forgot was installed on their travel laptop at an airport at 4 AM was easy enough I could literally do it while still over half asleep).

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Frank Goldman

Director Of Quality Assurance at PAXAFE

Security is much better than the service that we were using before. The dashboard is much more user-friendly. It is easy to add users. I can easily see users' device compliance as it continuously monitors the devices. The speed of the connections is excellent. We have two gateways set up, one for the East Coast US and one for the West Coast. Both have excellent speed and the GoodAccess team allowed us to test several gateways to determine which worked best for us prior to locking in the gateways. With the prior service, the speed was so slow that users could not work while connected.

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GoodAccess mindshare

As of November 2024, the mindshare of GoodAccess in the Enterprise Infrastructure VPN category stands at 0.1%, up from 0.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Infrastructure VPN

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Key features of GoodAccess include point-to-point security, Cloud Connector linking private cloud networks to the Gateway, static IP, threat blocking, speed similar to non-VPN networks, simple interface, in-depth usage reports, robust security, geo-restriction bypass, router compatibility, global host spread, and reliability. It also offers easy user management, Microsoft SSO, MFA, access control, granular permissions, minimal latency, 24/7 customer support, and cost-effectiveness.

"The speed of the connections is excellent. We have two gateways set up, one for the East Coast US and one for West Coast. Both have excellent speed and the GoodAccess team allowed us to test several gateways to determine which worked best for us prior to locking in the gateways."
"No extra hardware is needed, and it is very easy to set up"
"GoodAccess offers a very available professional support service - it can be via chat service, email, or phone."

Room for Improvement

Improvement areas for GoodAccess include enhancing the user interface, providing detailed threat and traffic information, optimizing pricing and seat flexibility, expanding server coverage, integrating advanced security features like multi-factor authentication, improving log retention, addressing connectivity issues, and extending customer support hours. Including the WireGuard protocol and addressing bugs in the app would also benefit users. Organizations require scalability in pricing models and better app compatibility across operating systems.

"We are having a problem with accessing Microsoft Copilot while connected. GoodAccess is working on the issue, but fixing this will be a help to us. There is nothing else at the moment that we need to have improved for our usage."
"For small organizations, it works great. However, the larger the organization, the more scalable the pricing model, the better, since gateways can be very expensive if an organization needs multiple gateways."
"They need to provide a more comprehensive app that shows more data that appears on the GoodAccess site."

ROI

Users of GoodAccess reported strong returns-on-investment, with many observing significant benefits within a few months to a year. Several reported full returns within two months, while smaller startups saw returns in around six months. For some IT development efforts, exact returns were challenging to determine. Some users mentioned a neutral impact due to their operational requirements. Despite higher costs, the reliability and focus on essential tasks justified their investment.

Pricing

GoodAccess is perceived as having substantial costs, but this is justified by its ease of use and security benefits. Users advise purchasing licenses based on concurrent users rather than team size and starting with essential packages. Pricing is competitive, and annual billing should be monitored for increments. Setup is low-cost and straightforward, with support available for customization. Non-profit organizations appreciate its scalable licensing. It's recommended to test with a trial and consult GoodAccess's team directly.

Popular Use Cases

Companies use GoodAccess primarily to establish secure, reliable point-to-point connections between technical teams and remote infrastructure, manage distributed networks, facilitate seamless remote work, access cloud environments, provide static IP addresses, and enhance security with dual-factor authentication and threat protection. It helps globally distributed teams collaborate effectively, ensures compliance with location-specific IP restrictions, and supports video conferencing and geolocation-specific tasks with minimal speed disruption.

Service and Support

GoodAccess customer service and support are praised for being responsive, 24/7, and quick to resolve issues. Users appreciate prompt and helpful responses, friendly communication, and flexibility. While some mention minor delays, most find the assistance satisfactory and effective. Email notifications about usage and updates enhance the experience. Availability is sometimes limited, but overall, support is seen as excellent and highly effective in addressing concerns.

Deployment

The initial setup of GoodAccess is very straightforward and easy. Most users found the process simple, even configuring routers with provided example scripts. Some users needed to determine configurations with standard OpenVPN files. The admin console is user-friendly, and new user emails guide account setup. The process does not require user login during installation, and assistance was provided for specific setups like Microsoft SSO. Users found it manageable without external help and appreciated the minimal maintenance required.

Scalability

GoodAccess offers exceptional scalability, allowing teams to easily adjust in size. Organizations appreciate its simplicity and the ability to increase or decrease user connections promptly. Scalability is dependable, with many sites connected and plans for further expansion. Licensing adjustments are quick, and customer support is responsive. Users find it suitable for various scenarios with numerous features, though some indicate a need for improved bandwidth. Generally, GoodAccess is well-regarded for its scalable capabilities.

Stability

GoodAccess has been described as very stable with minimal issues. Users have reported almost zero outages, and any that occurred were resolved quickly. The uptime is consistently high, with no significant downtime or disconnects over extended periods. Stability has been highlighted as excellent, fantastic, and dependable. Many users have experienced reliable performance with frequent updates, ensuring robust connectivity and very few instances of degraded connections or service interruptions.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our GoodAccess Buyer's Guide for additional reliable information.

Compare GoodAccess with alternative products

Learn more about GoodAccess

GoodAccess supports secure browsing, complies with regulatory requirements, and offers dual-factor access to facilitate seamless operations. It provides high-speed connections across different locations and environments. Organizations value features like point-to-point security, static IP addresses, robust encryption, and a user-friendly dashboard. Despite some needed improvements in threat monitoring and server coverage, GoodAccess remains a reliable choice for enhancing remote work capabilities with comprehensive security features.

What are the most important features?

Point-to-point security: Ensures safe connections between remote teams and infrastructure.
Static IP addresses: Facilitates geolocation and access control.
Speed: Offers high-speed connections with minimal impact on performance.
Cloud Connector: Simplifies firewall management and connectivity.
Robust encryption and threat blocking: Enhances security and compliance.
Global reach and reliable service: Covers multiple locations with consistent performance.
User-friendly dashboards: Provides an easy-to-navigate interface for monitoring and management.
Multi-factor authentication: Adds an extra layer of security.
Device and OS integration: Supports a wide range of devices and operating systems.

What are the benefits or ROI?

Versatile access control: Users enjoy flexible and secure access management.
Seamless remote work: Facilitates efficient remote operations with high-speed connections.
Detailed usage reports: Provides insights into network usage for better management.
Enhanced security measures: Robust encryption and threat management reduce security risks.

In industries like finance, healthcare, and technology, GoodAccess helps maintain secure connections and control over sensitive data. It supports compliance with industry regulations and enables secure browsing and data access for remote teams. These organizations benefit from seamless remote operations, detailed usage reports, and versatile access control, all critical for maintaining efficiency and security.