Service and Support
HPE Wireless WAN's customer support is often knowledgeable and responsive, providing quick assistance. Some mention average performance with room for improvement, especially in response speed. Many appreciate the L1, L2, and L3 support structure, with HP's partner and foundation care packages valued. While some have not utilized technical support due to internal resources, satisfaction levels are generally high despite varied experiences. A few note specific instances needing improvement, especially when addressing issues directly.
Deployment
Users experience varied ease with HPE Wireless WAN's initial setup. For some, it proves straightforward and quick, aided by vendor support, while others find it complex, especially with on-premises deployment. Preparation can simplify the process, but factors like infrastructure size or installation method influence timing, ranging from minutes to weeks. Cloud-based setups are typically easier due to features like plug-and-play, while on-premises may require specialized training.
Scalability
HPE Wireless WAN demonstrates strong scalability according to many users. Numerous organizations successfully support a broad user base, often in diverse locations, highlighting its flexibility for growth. While several users are satisfied with its current capacity, other entities believe there's room for improvement. Most agree it performs well under various circumstances, though opinions on its expansion capabilities vary. Businesses typically find it suitable for their needs, with some considering it highly efficient in scaling operations effectively.
Stability
Many users find HPE Wireless WAN very stable without catching bugs or glitches and note it doesn't crash or freeze. It performs reliably, although stability can depend on environmental factors. Some report performance issues with more than twenty users on a single access point, leading to overload. Most users express satisfaction with its reliability, often rating it highly, but note it lacks stackability or clustering features.