Service and Support
HPE Wireless WAN's customer service shows mixed feedback. Some found support responsive, quick, and knowledgeable, while others considered it average or needing improvement, particularly in speed. Packages like partner care and foundation care enhance assistance levels. Many rely on local HP partners, and organizations with trained engineers find direct Aruba support satisfactory. Several users did not contact support, indicating effectiveness, whereas others described it as appalling yet were satisfied with device replacements.
Deployment
HPE Wireless WAN's initial setup varies in complexity. Some users find installation straightforward and quick, sometimes taking only minutes or hours, while others encounter challenges, especially with on-premises deployment. Experiences indicate that cloud-based setups offer simplicity with zero-touch provisioning and plug-and-play features. However, on-premises installations often require special training and can be time-consuming, taking weeks or even a month, especially when integrating with other systems or handling large infrastructures.
Scalability
HPE Wireless WAN is generally recognized as scalable by many organizations. Some find it highly scalable with ratings of nine out of ten, supporting thousands of users and numerous locations. Others note that while scalability is good, there is room for improvement. A few have not yet tested its scalability extensively. Support from HP and partners aids in implementation, allowing companies to expand their network as needed within various capacities.
Stability
Users consistently describe HPE Wireless WAN as stable, reliable, and free from bugs or crashes. Many rate its reliability highly, although some note that stability can depend on the environment. Reports consistently mention no issues with crashes or freezes, showcasing scalability and performance. Some highlight concurrency advantages but mention limited stackability or clustering capabilities. Despite some variations in ratings, feedback strongly favors a stable and dependable experience with HPE Wireless WAN.