Service and Support
IBM FlashSystem 9100 NVMe customer service receives mixed feedback. Some report expert and responsive assistance, rating it between eight to ten out of ten. Others find the support complex and unreliable, with delays in resolving issues. Improvements have been noted, but problems like difficulty in product identification and lack of effective support during critical errors persist. Some users would like more predictable timelines for part replacements to better manage expectations.
Deployment
IBM FlashSystem 9100 NVMe's initial setup is generally described as straightforward and easy, taking anywhere from a few hours to a day. Users appreciate the intuitive GUI, default settings, and clear documentation. While deployment is simple, data migration can be challenging, yet proactive maintenance features are highlighted. Ratings vary, with some considering it ideal for administrators but slightly complex for newcomers, though training improves manageability. The helpful installation wizard is also noted.
Scalability
IBM FlashSystem 9100 NVMe is described as highly scalable by users from medium to large organizations. It supports both scale-up and scale-out options. While some note a limited number of slots, others appreciate its ability to accommodate thousands of users. Many users rate its scalability between seven to ten out of ten, highlighting its adaptability based on business needs, including storage capacity expansion and integration with different systems.
Stability
IBM FlashSystem 9100 NVMe maintains stability during operations, upgrades, and maintenance with minimal downtime. Users note excellent reliability, praising its performance without bugs or glitches. Most users report no stability challenges except occasional data migration difficulties and isolated hardware failures. Stability is often rated highly, typically 8-10 out of 10. Users of StoreWise and FlashSystems experienced issues with snapshots, but improvements are noted. The system runs smoothly around the clock, ensuring continuous availability.