Service and Support
IBM FlashSystem 9100 NVMe customer service receives mixed feedback. Technical support is often praised as good, straightforward, and responsive, with improvements noted over time. Some users find support complex, slow, or unhelpful in critical situations. Response times and guarantee of service duration face criticism. While some rate it highly, others report challenges with support's accessibility and problem resolution. Effective attention to cases is highlighted, though costs and response accuracy can improve.
Deployment
IBM FlashSystem 9100 NVMe setup is generally simple, taking 1-2 days. Users find the setup straightforward with good documentation and clear GUI. Installation is rapid due to defaults. While initial configuration is manageable, data migration can be challenging for some. Training eases the process for newcomers. Proactive maintenance is appreciated for preventing issues. Administrators rate the setup highly, though some mention it's complex for regular users initially but manageable with guidance.
Scalability
IBM FlashSystem 9100 NVMe is known for its scalability, accommodating medium to large enterprises. Users highlight its flexibility to scale up or out, though expansion may require additional units. The system can support various capacities and is suitable for diverse IT environments with different needs. Some users find it too comprehensive for their needs, while others appreciate its capacity to handle virtual machines and external functionalities with ease. Scalability is generally rated highly by users.
Stability
IBM FlashSystem 9100 NVMe is praised for its remarkable stability during daily operations, maintenance, and firmware upgrades. Many appreciate its reliability, with zero downtime reported. Users rate its stability highly, ranging from seven to ten out of ten. While some have encountered data migration challenges, stability remains unaffected. Issues with snapshots and features have been noted by some users of StoreWise and FlashSystems, but improvements are acknowledged.