Service and Support
IBM FlashSystem 9100 NVMe customer service and support receive mixed feedback. Some rate technical support highly for responsiveness and expertise, while others cite issues with slow response times and complex processes. Problems such as difficulty accessing support and additional charges are frequently mentioned. Some users express dissatisfaction with reliability and effectiveness, seeking faster and more precise solutions. Consistency in addressing critical errors and improving support mechanisms remains a concern for some.
Deployment
Users describe IBM FlashSystem 9100 NVMe's initial setup as simple and quick, often taking around one to two days. While the configuration can vary in complexity, many find the process straightforward with clear documentation. Some rate it very highly for ease of installation. Maintenance is manageable, aided by proactive features. Challenges can arise during data migration, but IBM offers tools to facilitate this. The interface is user-friendly, contributing to an efficient deployment process.
Scalability
IBM FlashSystem 9100 NVMe demonstrates strong scalability, adaptable to businesses of various sizes. It supports growth through scaling up and out, with different storage capacities and configurations. Some installations manage thousands of users and numerous virtual machines. Scalability ratings range from seven to ten out of ten, and the system can reach substantial capacity depending on disk expansion. Certain limitations exist, particularly for larger companies, where cost and hardware constraints influence scaling options.
Stability
The stability of IBM FlashSystem 9100 NVMe is highly regarded. Users frequently report excellent stability, reliability, and minimal downtime during updates or maintenance. Issues are rare, with only occasional setup or migration challenges noted. Ratings generally fall between eight and ten out of ten, indicating high satisfaction. Despite isolated customer concerns about snapshots, improvements are being made, ensuring a stable experience for most.