Service and Support
Ivanti Connect Secure customer service is praised for being prompt and effective, addressing critical issues quickly. Some users find the technical support helpful, knowledgeable, and responsive, while others experience delays or find it average with room for improvement. Certain users prefer handling issues internally without contacting support, and some rate it below expectations due to insufficient knowledge influencing response time. Mixed ratings highlight both excellent and unsatisfactory experiences with support.
Deployment
Ivanti Connect Secure's initial setup is generally straightforward and simple. Deployment time varies, typically taking minutes to a few days depending on complexity and user experience. AD permissions, good documentation, and an intuitive user interface aid the process. Although some find deployment complex, most consider it manageable with basic networking knowledge. Full deployment can take up to a few months when integrating various clients, but singular installations are often quick and less complicated.
Scalability
Ivanti Connect Secure's scalability is generally effective, with options for adding licenses and configurations as needed. Many organizations appreciate its flexibility in supporting a large user base. However, there are challenges, particularly for on-prem setups requiring manual expansion. Some organizations experience limitations, rating its scalability lower, but updates have improved this. Adding gateways and virtual instances helps scaling, though stability concerns exist. Cloud solutions are considered easier to scale than on-prem configurations.
Stability
Ivanti Connect Secure is usually seen as stable, though some experience issues. The latest version shows improved stability compared to previous releases. Many encounter no significant problems, even with high usage. Stability ratings vary from five to ten, often influenced by autoscaling needs and deployment models. Some report handling vulnerabilities and updates, impacting stability. Consistency during the COVID crisis is noted as crucial, with remote work increasing demand for secure connections.