Service and Support
Jedox customer service and support show varied experiences. Some highlight their prompt and knowledgeable responses, while others mention delays and temporary fixes. Communication can be hindered by language barriers and cultural differences, given their German origin. The team's willingness to listen and adapt to user feedback is noted, though the need for improvement in understanding issues and providing precise information is emphasized. Consultants report better experiences, possibly due to closer collaboration.
Deployment
Jedox's initial setup is generally straightforward and easy. Installation can take 30 to 45 minutes, though full implementation may extend to six months depending on complexity. Some find it user-friendly with a logical setup, while others see a learning curve, suggesting more training materials. Deployment can be quick, whether on-prem or on the cloud, but planning and understanding are essential. Training often impacts ease, and experience levels can vary among users.
Scalability
Jedox exhibits varying levels of scalability with mixed user experiences. Some face challenges with expanding use, needing adjustments as user count rises. Larger deployments experience memory constraints with complex models, while some report high scalability supporting numerous users with ease. Ratings range from mid to high, indicating room for improvement. Many users rely on technical teams for extensive setups, suggesting scalability is suitable for medium to large enterprises, but improvements could enhance usability for less technical teams.
Stability
Jedox is generally stable, although experiences vary. Many users rate stability between eight and ten, mentioning good performance with minimal outages. Some have encountered issues that require backend restarts or face server slowdowns. Those moving to the cloud report challenges, yet praise handling capabilities. A minority find it less stable, citing occasional disruptions. Overall, feedback leans positively with users usually finding stability satisfying.
