Service and Support
Kaspersky Security for Mail Server customer service receives mixed feedback. Some users find the support satisfactory, with ratings varying from three to seven out of ten. They appreciate good technical support but note it doesn't match the level of Barracuda. One group involved in an investigation required additional information and rated the support three out of five, indicating room for improvement. Generally, the support is regarded as helpful but not exceptional.
Deployment
Installation of Kaspersky Security for Mail Server ranges from simple to medium-level difficulty. It generally takes a day, requiring understanding of the mail server configuration. Deployment can be on-premises or cloud, with support from Microsoft. Some companies use a team of engineers, managers, and developers, while others manage with two technicians. Options include purchasing a CD or direct activation via the company website. Users plan to explore integration capabilities with Kaspersky in the future.
Scalability
Kaspersky Security for Mail Server is favored by multiple organizations, managing thousands of users each. Companies in Mozambique find it integrates well with on-premise mail servers, making it popular among clients. Widely utilized by 65 to 70 customers, it earns average scalability ratings. Many anticipate growing their usage, demonstrating confidence in its capability to accommodate increasing numbers.
Stability
Kaspersky Security for Mail Server is viewed as a robust and stable option. Users find that after deployment, minimal intervention is required. Stability is highly rated, though not unanimously considered perfect. Some users give it a ten out of ten for stability. Frequent updates enhance its reliability, occurring every two to three minutes, though this interval isn't precisely known.