Microsoft 365 Business Reviews

Name: Microsoft 365 Business
Brand: Microsoft
Rating: 4.2 (242 reviews)

Vendor: Microsoft

4.2 out of 5

242 reviews
97% willing to recommend

613 followers

Post review

What is Microsoft 365 Business?

Microsoft 365 Business is an essential tool for organizations focusing on emails, document management, and collaboration, leveraging its cloud-based applications for daily office tasks and remote work.

Get the Microsoft 365 Business Buyer's Guide and find out what your peers are saying about Microsoft 365 Business, Jamf Pro, Kandji and more!

Microsoft 365 Business is the #2 ranked solution in top Mobile Device Management (MDM) solutions and #7 ranked solution in top Content Collaboration Platforms. PeerSpot users give Microsoft 365 Business an average rating of 8.4 out of 10. Based on the analysis of the 242 most recent Microsoft 365 Business reviews, the overall sentiment is positive, with a sentiment score of 6.9. (Among the lowest in the category). Microsoft 365 Business is most commonly compared to Jamf Pro: Microsoft 365 Business vs Jamf Pro. Microsoft 365 Business is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Buyer's Guide

Microsoft 365 Business

December 2024

Get the report

Helped 825,609 peers since 2012

Featured reviews

LaminDrammeh

Information Technology Operations Engineer at a media company with 10,001+ employees

Previously, my company did not use a unified communication tool. For unified communication, my company started to use Microsoft 365 Business. My company used to use technology like Slack for team collaboration. My company used to use local products to manage emails. My company had a totally different license for Office 365. Microsoft 365 Business was chosen by our company as a solution to combine everything. My company does not use a similar technology, like Microsoft 365 Business. In general, my company improved by moving away from disintegrated technologies, and now we are able to integrate different technologies using Microsoft 365 Business.

Read full review

Hari Kathireshan

Sr PHP Developer at GE

I am using the latest version of Microsoft 365 Business. Microsoft 365 Business is deployed on-cloud in our organization. Microsoft 365 Business doesn't need too much technical expertise, and basic IT information is enough to use it. I would recommend Microsoft 365 Business to other users. Overall, I rate Microsoft 365 Business a seven out of ten.

Read full review

RicardoPedro

Northern Europe IT Business Intelligence Manager at Adecco

Previously, you had the inconvenience that if you sent an Excel file to someone, you could not work together on the same file, and now you can. With the components that we have available, several people can be working on the same document, at the same time, doing the changes, doing the updates that they need to do. It makes the collaboration and the work more efficient. We can touch base with our clients and we can touch base internally with our solutions without impacting the work or suffering from a lower speed. The performance and the efficiency of our planning and roadmap are extremely good. The solution can scale up or down easily to meet the needs of any organization. The solution is stable. The initial setup is pretty straightforward. Technical support is quite helpful and responsive.

Read full review

Microsoft 365 Business mindshare

Product category:

As of January 2025, the mindshare of Microsoft 365 Business in the Mobile Device Management (MDM) category stands at 9.4%, down from 16.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Mobile Device Management (MDM)

PeerAnalyst reports

Type	Title	Date
Category	Mobile Device Management (MDM)	Jan 4, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 4, 2025	Download
Comparison	Microsoft 365 Business vs Jamf Pro	Jan 4, 2025	Download
Comparison	Microsoft 365 Business vs Cisco Meraki Systems Manager (MDM+EMM)	Jan 4, 2025	Download
Comparison	Microsoft 365 Business vs Windows Autopilot	Jan 4, 2025	Download

Title	Rating	Mindshare	Recommending
Jamf Pro	4.8	31.0%	97%	106 interviews Add to research
Kandji	3.5	9.9%	100%	1 interview Add to research

Valuable Features

Microsoft 365 Business offers robust collaboration tools like Microsoft Teams, SharePoint, and OneDrive. Its integration with Excel, Word, and PowerPoint enhances productivity. Cloud-based access ensures flexibility and security from any location. Automatic updates keep apps current, improving functionality. Scalable and user-friendly, it supports seamless document sharing and real-time editing, crucial for businesses. Its strong data backup and security features, including two-factor authentication, provide reliability. Organizations benefit from email management, intuitive interfaces, and cost-effective pricing.

"Microsoft 365 Business integrates well and improves communication, cooperation, and security."
"Microsoft 365 Business integrates well and improves communication, cooperation, and security."
"The solution's most valuable features are Office products like Word, Excel, PowerPoint, and Teams."

Room for Improvement

Microsoft 365 Business users highlight several areas for improvement, including integration and user interface enhancements, licensing complexity, security features, and pricing concerns. The absence of Microsoft Project is noted, and frequent updates disrupt workflow. Admin controls and technical support need streamlining. Cross-platform consistency, tutorial resources, and AI integration are desired. Users seek better performance in Teams, more intuitive functionalities in Forms and Power, and enhanced features for Excel, Outlook, and more personalized training materials.

"The cost is not perfect."
"We expect improvements in analyzing capabilities."
"Upgrading from the old version to the new version of Microsoft Teams created a lot of issues for small companies and larger enterprises."

ROI

Companies find Microsoft 365 Business to have a very high return on investment, especially in regions with unstable internet. By using it, they avoid the need for physical servers and infrastructure, saving money. Employees seamlessly work from home, enhancing communication and cooperation while ensuring security. Microsoft 365 Business offers high availability, scalability, and flexibility, allowing work to be completed more efficiently and meeting customer needs. Its features justify the cost and improve quality and capacity.

Pricing

Microsoft 365 Business offers flexible licensing options with costs depending on user needs, ranging from $6 to $12.50 per user monthly. While users appreciate the comprehensive features, many find it expensive, especially when scaling or requiring additional features. Price variations due to exchange rates can be a concern in some regions. Large organizations often benefit from enterprise agreements, although smaller companies may consider it pricey. Pricing is competitive compared to similar solutions, but users suggest cost improvements.

"The solution costs approximately $20 per month per user."
"In general, the product offers different licenses at different prices based on which users have to determine the features they want in the product. My company has P1 and P2 licenses from Microsoft."
"The base price is reasonable, but when it comes to the specialized tools for servers, the cost can become quite high."

Popular Use Cases

Organizations extensively use Microsoft 365 Business for communication through email, document creation and management with applications like Word, Excel, and PowerPoint, and collaboration via Teams. It supports various business functions such as project management, data analysis, and cloud-based storage with OneDrive and SharePoint. Companies leverage this suite for improved productivity and integration, enabling remote work and seamless collaboration across geographic locations, using its latest version with features like Outlook and Microsoft Exchange.

Service and Support

Feedback on Microsoft 365 Business support varies widely. Many users haven't needed direct assistance, relying on forums and internal teams. Others found support responsive and helpful, with some praising response times and problem-solving capabilities. Conversely, some users experienced slow resolutions, linguistic challenges, and inconsistent service quality. Support can be prompt but also complex and slow, depending on the issue and support level. Many express satisfaction with available resources and knowledgeable staff, while some suggest areas for improvement.

Deployment

Many users found Microsoft 365 Business's initial setup easy, straightforward, and fast, with minimal technical knowledge required. Setup often varied based on deployment size and pre-existing infrastructure. Guides and support from Microsoft were helpful. Some installations involved complexities like email migration or specific configuration settings but were generally manageable. Most users appreciated the cloud-based nature simplifying installation and maintenance, although larger organizations noted that careful planning was necessary.

Scalability

Many users find Microsoft 365 Business highly scalable, suitable for small to large organizations. It accommodates user growth effectively, though costs may increase with expansion. Numerous businesses with varying user bases appreciate its flexibility and cloud-based nature. Planning is essential to avoid potential challenges with increased usage, especially for organizations with requirements of scaling. Significantly, the solution is user-friendly and integrates seamlessly into diverse company ecosystems, making it preferred by global entities.

Stability

Microsoft 365 Business is generally stable, with users experiencing reliability and good performance. Some report occasional issues, particularly with Microsoft Teams and large data sets in Excel. Others mention improvements in stability over time. Connectivity issues are often linked to external factors like internet speed. Despite minor hiccups, more organizations find Microsoft 365 Business reliable. Stability ratings often range from eight to ten, indicating satisfaction with its consistency and performance in various environments.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft 365 Business Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

Healthcare Company

Government

Financial Services Firm

Non Profit

Insurance Company

Real Estate/Law Firm

Energy/Utilities Company

University

Media Company

Construction Company

Educational Organization

Retailer

Legal Firm

Outsourcing Company

Wholesaler/Distributor

Comms Service Provider

Recreational Facilities/Services Company

Hospitality Company

Transportation Company

Consumer Goods Company

Wellness & Fitness Company

Engineering Company

Logistics Company

Compare Microsoft 365 Business with alternative products

Learn more about Microsoft 365 Business

Organizations utilize Microsoft 365 Business to enhance productivity and ensure secure document sharing, integrating it with tools like Word, Excel, PowerPoint, Teams, and SharePoint. It's widely used for business intelligence, mobile device management, and remote document access. Many businesses migrate to Microsoft 365 Business for better connectivity and efficiency, appreciating its seamless tool integration, which aids in financial functions and team collaboration. Users value its high productivity, extensive collaboration via Teams, and cost-effective subscription plans, despite areas needing improvement, such as admin panels, security integration, and user experience.

What are the most important features of Microsoft 365 Business?

High productivity without custom tools
Seamless integration across devices
Extensive collaboration via Teams, file sharing, and video conferencing
Offline access
Ease of use and simplicity in adding licenses
Security and cost-effectiveness of subscription plans
Auto-updating software
SharePoint, Power BI, OneDrive, Outlook integration
Unified cloud storage

What are the benefits or ROI users should look for in reviews?

Enhanced productivity and collaboration
Cost savings with subscription plans
Increased mobility and remote access
Improved document security and sharing
Seamless integration with business applications
Efficiency in business intelligence and mobile device management

In specific industries like finance and remote work-centric sectors, Microsoft 365 Business is implemented extensively for its robust document management, financial functions, and exceptional team collaboration capabilities. Its unified cloud storage and mobile access ensure teams stay connected and productive, regardless of location.

Microsoft 365 Business was previously known as Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business.