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Hari Kathireshan - PeerSpot reviewer
Sr PHP Developer at GE
Real User
Top 10
The solution is available as a SaaS product, but it is expensive
Pros and Cons
  • "Microsoft 365 Business is available as a SaaS product."
  • "Microsoft 365 Business should be made more of an open-source solution that would be accessible without any cost."

What is our primary use case?

I use Microsoft 365 Business for Outlook emails and office purposes.

What is most valuable?

Microsoft 365 Business is available as a SaaS product. You don't need anything separately installed; the solution can be accessible by browser.

What needs improvement?

Microsoft 365 Business should be made more of an open-source solution that would be accessible without any cost. Google Office tools are picking up well, and I expect Microsoft 365 Business to be more similar.

For how long have I used the solution?

I have been using Microsoft 365 Business for almost a year now.

Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

Microsoft 365 Business is a comparatively stable solution.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable solution. Around 2,000 users are using the solution in our company, and we have plans to increase the usage.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business is an expensive solution.

What other advice do I have?

I am using the latest version of Microsoft 365 Business.

Microsoft 365 Business is deployed on-cloud in our organization. Microsoft 365 Business doesn't need too much technical expertise, and basic IT information is enough to use it.

I would recommend Microsoft 365 Business to other users.

Overall, I rate Microsoft 365 Business a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Idah Lukhabi - PeerSpot reviewer
Service Delivery Manager at Wilken Telecoms
Real User
Top 10
A scalable tool that offers functionalities for the smooth functioning of a set of employees of a business
Pros and Cons
  • "The packages provided in the solution enable my company's team members to carry out their daily tasks."
  • "The downside of Microsoft 365 Business stems from the fact that it is a bit of a pricey product."

What is our primary use case?

I use Microsoft 365 Business in my company mainly for email addresses and for the packages associated with Microsoft Office.

What is most valuable?

The most valuable features of the solution stem from the email addresses that my company's teams can use. The packages provided in the solution enable my company's team members to carry out their daily tasks.

What needs improvement?

The downside of Microsoft 365 Business stems from the fact that it is a bit of a pricey product. You need to move to an enterprise plan if you want the product's desktop version. A company that chooses Microsoft 365 Business needs to consider that not every employee who works from home has an internet connection.

For how long have I used the solution?

I have been using Microsoft 365 Business for a year.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. Anytime I want to use the solution for other employees in my company, I just need to add additional licenses.

Around 40 people in my company use Microsoft 365 Business.

There are no plans to increase the use of Microsoft 365 Business in our company until we get a project or two that may not need to be necessarily massive.

How are customer service and support?

Though I have not directly contacted the technical support team of Microsoft, I do get reports related to the interaction between my technical staff and Microsoft's support team.

Which solution did I use previously and why did I switch?

I only have experience with Microsoft 365 Business.

How was the initial setup?

Based on my minimal involvement in the product's installation, I think it is a straightforward process.

The solution can be deployed with stability in two weeks.

Only two people are required for the deployment and maintenance of Microsoft 365 Business.

What about the implementation team?

My company did see help from the reseller of Microsoft 365 Business for the implementation process.

What's my experience with pricing, setup cost, and licensing?

With Microsoft 365 Business, the prices are cheaper if you opt to pay yearly towards the licensing costs rather than monthly.

What other advice do I have?

I recommend the solution to those who plan to use it in the future.

I rate the overall solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Assistant consultant at Vvolve management consultants
Real User
Top 10
Stable solution and offers ability to slice and dice data for focused analysis
Pros and Cons
  • "The setup is straightforward."
  • "I would like to see more integration options."

What is our primary use case?

I  use it for Microsoft Excel, which helps with data analysis. It integrates Power BI, allowing us to perform various slicing and dicing of data.

Mostly, I have only used Microsoft 365 Business for emails and PowerPoints as of now.

How has it helped my organization?

The solution includes most of the things we need. We can use it to integrate other source systems as well, like Power BI.

What is most valuable?

It's helpful to even use it to build queries, like Microsoft queries. We can write SQL queries by joining two tables present in Excel itself. So, it's like having two tables in separate sheets, and we can build a query using a common column as a join condition. We can see the key dataset with common columns using the join condition. 

Moreover, we can also perform outer joins, making Microsoft 365 Business ideal for data analysis as well.

What needs improvement?

In future releases, I would like to see more integration options. 

For how long have I used the solution?

I've been using it for the past around one year. We currently use the latest version.

What do I think about the scalability of the solution?

It is a scalable solution. There are over 10,000 end-users in our organization. It is extensively used in our organization. We do have plans to increase the usage.

For example, I primarily use Excel in Microsoft 365 Business. So, we have options like Excel options; we have add-ins. So under the data tab, we have a data streamer, and we also have Microsoft Power Query for Excel. So using these, we can include the data-related menu bar in Excel software.

How was the initial setup?

The setup is straightforward. We have Excel, and we can use it as it is. It might need an add-in to be included.

We need maintenance primarily for data analysis. We use it to analyze the data, especially when we have a large dataset that we want to segregate and analyze specifically for a particular functionality. In such cases, we can use Excel for slicing and dicing the data. It allows us to focus on a specific chunk of data to make informed decisions.

What about the implementation team?

The deployment was done by our in-house team. It's a direct tool like Microsoft Excel, but there is an add-in that can be used to integrate with other source systems. It may extend the functionality.

We don't have a separate deployment process. Excel is a file that we have as part of Microsoft Office. It's a direct use, but we might need to include an add-in to display or the data-related menu in the Excel menu bar.

What's my experience with pricing, setup cost, and licensing?

There would be licensing costs because Microsoft 365 Business requires a product key and a license to be present in order to use its products, including Excel and other supportive products.

What other advice do I have?

I would suggest you to start using Excel as a basic step because Excel has its own formulas and functions. They can begin with lookups in Excel and then subsequently move ahead with building queries. 

If a person has only Excel to work with, they can start with that. But they would need to have Microsoft 365 Business to proceed further with other features.

Based on the Excel work that I have done using Excel, which is a part of Microsoft 365. So, for Excel, I would rate it eight out of ten.

Therefore, I would rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Dwight Tuhusula - PeerSpot reviewer
Tech Architecture Manager at Accenture
Real User
Top 5
The solution has user-friendly features for beginners and is easy to install on a laptop or PC
Pros and Cons
  • "I would recommend Microsoft 365 Business to new users because it has user-friendly features for beginners."
  • "The solution’s cost could be improved."

What is our primary use case?

We use Microsoft 365 Business because it can integrate. If I work in Microsoft PowerPoint, Word, or Excel, my team can also open the same files without any issues.

What is most valuable?

I would recommend Microsoft 365 Business to new users because it has user-friendly features for beginners.

What needs improvement?

The solution’s cost could be improved.

For how long have I used the solution?

I have been using Microsoft 365 Business for more than five years.

What do I think about the stability of the solution?

The solution's stability and performance are better when it runs on a MacBook than on a Windows laptop.

What do I think about the scalability of the solution?

Microsoft 365 Business is not a scalable solution. If you want to increase your storage, there is an additional cost, which is expensive.

More than 10,000 users are using Microsoft 365 Business in our organization globally.

How was the initial setup?

Installing Microsoft 365 Business on the server is moderately complex, but installing it on your personal laptop or PC is easy.

What other advice do I have?

We use the cloud version of Microsoft 365 Business.

Overall, I rate Microsoft 365 Business an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Group IT Manager at a manufacturing company with 1,001-5,000 employees
Real User
Good collaboration in office applications that are consolidated in a single interface
Pros and Cons
  • "You can have conference calls with different parties using video and voice."
  • "The security sites need to be simplified and the technical support needs improvement."

What is our primary use case?

This solution is used for everything, the task, and the teams. It is a collaboration of all of the applications that are found in Office 365, but with one interface in which you can communicate between people.

We have some that have been deployed on a hybrid cloud, others that are just cloud, and some that are hybrids with an Active Directory that is on-premises and connected through Windows Azure. It connects to the cloud to sync all of the users from our campus.

For email assistance, or SharePoint or for sharing drives, it is all the cloud.

How has it helped my organization?

One of the O365 applications that made a huge impact is the Microsoft Teams that enhanced our communication in sharing files with online modification and execution helped in focusing our conversations and divide them into channels to have an efficient and effective output. Also chatting has been evolved to be not only sharing text but also solving problems instantly due to the ease of communication (Chat, Voice, Video). Work-From-Home became much easier then you can even imagine with O365.

What is most valuable?

These are the main things that help the business collaborate.

  • At the same time, you can share files, you can send emails on the spot, and you can also assign meetings on the spot.
  • You can have conference calls with different parties using video and voice.

It saves a lot of time. When opening a new business, you need the main server, file sharing, and you need to secure them.

Not only to have them there on-site or on-premises, you need to have them backed up, and archived. So rather than going for a new place, with a new Internet, we go to Cloud and it will provide everything that we need.

You're not restricted to a certain place or certain country. You can work from any place on Earth, from any device, without having your laptop.

This is one of the main factors, and that it is secured. This is also a big advantage.

They have already made some improvements to the interface and dashboards that have made a positive impact.

What needs improvement?

The security sites need to be simplified and the technical support needs improvement.

In the next release, I would like to see the management of the security features become more user-friendly.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the stability of the solution?

This solution is stable.

In our team, we don't have many users. We are in the early stages of migration.

Other companies that I work with have approximately three hundred or four hundred in different countries and the other sites I have one hundred and fifteen to one hundred and thirty users.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and technical support?

The technical support needs time to understand your problem to help you, because of the language barrier. It takes time to solve certain things.

In the Gulf area, most people call in Arabic and want to translate to English. The problem is the Technical support does not understand English well, so it takes time to explain what the problem is when it could be a simple issue to resolve.

This doesn't represent all of the technical support, maybe 75% is good.

Which solution did I use previously and why did I switch?

We have Google. Google is good, but I was not familiar with the application and the tasks because most of the time I have worked with Microsoft. They have the same features, but I didn't find that Google was easy to work with applications.

They have evolved a lot but there are still some laps between them like an on-premises exchange and Lotus Notes.

How was the initial setup?

The initial setup is straightforward.

Within thirty minutes you will have your site up and running, including emails and shared folders.

Even if you need more options, like profiles and hierarchies, it is straightforward. You just go ahead and add them.

For a new business with twenty people, you will need approximately two or three days maximum to have all the sites up and running for all services.

What about the implementation team?

I did the implementation myself. I did not use any vendors or integrators.

What was our ROI?

The return on investment is very high for companies whose work is based on communications.

This is targeted for countries with unstable internet. As an example, in our region you don't know when the internet will go off, we have now been without the internet for over a week. This is a problem for people who have on-premises deployments and need to connect to the internet.

For new businesses, rather than having a lot of servers, they can go online. Most people have 4G on the mobiles so they can just search it on their mobile. The Internet is not an issue.

What's my experience with pricing, setup cost, and licensing?

After the last update that was made, you are not obliged to take the same license for all of your users. For example, if you go for E1 it is $12 USD per month for every person.

Now you can select different licenses, for example, if somebody doesn't need all of the features, it would cost $8 USD per month and if they didn't need the email application then it would cost $6 USD per month.

What other advice do I have?

This solution requires a lot of money. It's a huge expense and it's a concurrent expense. You don't just pay it once, it's going to be continuous and you pay annually.

Unless there is a huge impact on the business, then it would be worth going for it. If there is no impact on the business then you can use it on-premises and work with the old office.

I would recommend this solution for newly opening businesses that need collaboration and communication that requires the internet but doesn't need a fixed place to work. They should go with Office 365.

They are going to pay every year but they will be saving a lot of money for electricity and maintenance for the telephone, voice, VOIP, IP telephones, internet, and subscriptions.

The security is also important, it's not exposed to everybody. 

You won't need an IT department because one person can handle everything.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Pariyaporn-Chubsuwan - PeerSpot reviewer
Country Manager at P One Distribution
Real User
Top 10
Easy-to-use product with good stability
Pros and Cons
  • "The platform is stable and easy to use."
  • "There could be less frequent product updates."

What is our primary use case?

We use Microsoft 365 Business for scheduling emails and meetings and for features like Excel, PowerPoint, etc.

What is most valuable?

The platform is stable and easy to use.

What needs improvement?

There could be less frequent product updates.

What do I think about the stability of the solution?

I rate the product's stability an eight out of ten.

How was the initial setup?

The initial setup is easy for the cloud version.

What about the implementation team?

We implement the product with the help of our in-house team.

What other advice do I have?

I recommend Microsoft 365 Business to others and rate it a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
HoudaNaji - PeerSpot reviewer
Business owner at Quintica
Real User
Top 10
A stable solution that has a responsive technical support team
Pros and Cons
  • "The most valuable feature of Microsoft 365 Business is that I don't lose anything since everything is on the drive, and I can access it from anywhere."
  • "At least a basic collaboration tool or project management tool should be included in the solution for the price we pay."

What is our primary use case?

I use Microsoft 365 Business for everything in my office, including OneDrive and PPT.

What is most valuable?

The most valuable feature of Microsoft 365 Business is that I don't lose anything since everything is on the drive, and I can access it from anywhere.

What needs improvement?

At least a basic collaboration tool or project management tool should be included in the solution for the price we pay.

For how long have I used the solution?

I have been using Microsoft 365 Business for nine years.

What do I think about the stability of the solution?

Microsoft 365 Business is a pretty stable solution, and I have never had any issues with its stability.

What do I think about the scalability of the solution?

The solution's scalability is pretty fine. Around ten users are using the solution in our organization.

How are customer service and support?

The solution's technical support team was pretty responsive.

Which solution did I use previously and why did I switch?

I previously used Gmail.

How was the initial setup?

The solution’s initial setup is fine.

What about the implementation team?

To deploy the solution, you have to create an email address. I installed the solution by myself.

What's my experience with pricing, setup cost, and licensing?

We pay a monthly licensing fee for Microsoft 365 Business. The solution's pricing could be made better.

What other advice do I have?

Microsoft 365 Business is a cloud-based solution. I would recommend Microsoft 365 Business to other users.

Overall, I rate Microsoft 365 Business an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Phaniraj DJ - PeerSpot reviewer
General Manager at TT Systems LLC
Real User
Top 5
Flexible product with an easy setup process
Pros and Cons
  • "The product is flexible and easy to use."
  • "Microsoft 365 Business’s stability needs improvement. There are a lot of system downtimes. It could work better."

What is our primary use case?

We use Microsoft 365 Business to carry out work operations with the help of Outlook, Teams, SharePoint, and all the other features.

What is most valuable?

The product is flexible and easy to use.

What needs improvement?

Microsoft 365 Business’s stability needs improvement. There are a lot of system downtimes. It could work better.

For how long have I used the solution?

We have been using Microsoft 365 Business for three to four years.

What do I think about the stability of the solution?

I rate the product’s stability a nine out of ten.

What do I think about the scalability of the solution?

We have more than 400 Microsoft 365 Business users. We use it extensively. I rate its scalability a ten out of ten.

How was the initial setup?

The initial setup is easy. It takes two months to complete the process. We encounter some challenges regarding data backup and migration from existing and new systems. Thus, we use some third-party tools for the same.

What about the implementation team?

We implement the product in-house.

What was our ROI?

The product generates a return on investment in high availability, expandability, and flexibility. We can do the work in less time.

What's my experience with pricing, setup cost, and licensing?

The product’s price could be improved. There are additional costs involved apart from standard licenses.

Which other solutions did I evaluate?

We have evaluated Linux-based products before. But eventually, we went with Microsoft 365 Business.

What other advice do I have?

It is a good platform. I rate Microsoft 365 Business a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user