The product integrates well with Windows and Microsoft solutions.
Head of Data, Analytics, and Applications at FTC Solar, Inc
A scalable and stable product that offers excellent integration and is worth the money
Pros and Cons
- "The product integrates well with Windows and Microsoft solutions."
- "The configuration could be faster."
What is most valuable?
What needs improvement?
Group and membership administration in Teams is confusing. It could be improved. The configuration could be faster.
For how long have I used the solution?
We use the solution for AD and user management.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten. The permission management feature doesn't seem to work as we think it would, especially when external teams are involved. It is complicated.
Buyer's Guide
Microsoft 365 Business
March 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,651 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I have no complaints about the scalability of the product. Around 300 people are using the product in our organization. We might increase the usage gradually as the company grows.
How are customer service and support?
I am not super happy with the technical support. I rate the support a six or seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup is okay.
What was our ROI?
The features offered by the tool are worth the money.
What's my experience with pricing, setup cost, and licensing?
The solution is moderately priced for what it offers.
What other advice do I have?
I recommend the product to others. User permissions and administration take a little bit of time, especially if we have external parties who also need to access our AD and the resources inside. It needs a bit of digging around. Overall, I rate the solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Assistant consultant at Vvolve management consultants
Stable solution and offers ability to slice and dice data for focused analysis
Pros and Cons
- "The setup is straightforward."
- "I would like to see more integration options."
What is our primary use case?
I use it for Microsoft Excel, which helps with data analysis. It integrates Power BI, allowing us to perform various slicing and dicing of data.
Mostly, I have only used Microsoft 365 Business for emails and PowerPoints as of now.
How has it helped my organization?
The solution includes most of the things we need. We can use it to integrate other source systems as well, like Power BI.
What is most valuable?
It's helpful to even use it to build queries, like Microsoft queries. We can write SQL queries by joining two tables present in Excel itself. So, it's like having two tables in separate sheets, and we can build a query using a common column as a join condition. We can see the key dataset with common columns using the join condition.
Moreover, we can also perform outer joins, making Microsoft 365 Business ideal for data analysis as well.
What needs improvement?
In future releases, I would like to see more integration options.
For how long have I used the solution?
I've been using it for the past around one year. We currently use the latest version.
What do I think about the scalability of the solution?
It is a scalable solution. There are over 10,000 end-users in our organization. It is extensively used in our organization. We do have plans to increase the usage.
For example, I primarily use Excel in Microsoft 365 Business. So, we have options like Excel options; we have add-ins. So under the data tab, we have a data streamer, and we also have Microsoft Power Query for Excel. So using these, we can include the data-related menu bar in Excel software.
How was the initial setup?
The setup is straightforward. We have Excel, and we can use it as it is. It might need an add-in to be included.
We need maintenance primarily for data analysis. We use it to analyze the data, especially when we have a large dataset that we want to segregate and analyze specifically for a particular functionality. In such cases, we can use Excel for slicing and dicing the data. It allows us to focus on a specific chunk of data to make informed decisions.
What about the implementation team?
The deployment was done by our in-house team. It's a direct tool like Microsoft Excel, but there is an add-in that can be used to integrate with other source systems. It may extend the functionality.
We don't have a separate deployment process. Excel is a file that we have as part of Microsoft Office. It's a direct use, but we might need to include an add-in to display or the data-related menu in the Excel menu bar.
What's my experience with pricing, setup cost, and licensing?
There would be licensing costs because Microsoft 365 Business requires a product key and a license to be present in order to use its products, including Excel and other supportive products.
What other advice do I have?
I would suggest you to start using Excel as a basic step because Excel has its own formulas and functions. They can begin with lookups in Excel and then subsequently move ahead with building queries.
If a person has only Excel to work with, they can start with that. But they would need to have Microsoft 365 Business to proceed further with other features.
Based on the Excel work that I have done using Excel, which is a part of Microsoft 365. So, for Excel, I would rate it eight out of ten.
Therefore, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
March 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,651 professionals have used our research since 2012.
System Manager at Clover SA
Simple to use, makes tasks easier, and scalable
Pros and Cons
- "One of the most valuable features is this solution makes a lot of tasks easier, such as storing files and the maintenance of your infrastructure. additionally, the solution is easy to use."
- "One of the only aspects that I do not like about Microsoft is that they release solutions into the market without testing them and rely on users to test them."
What is our primary use case?
We are moving most of our applications to the cloud with Microsoft 365 Business. We use many of the applications, such as OneDrive, Teams, and add-ons.
What is most valuable?
One of the most valuable features is this solution makes a lot of tasks easier, such as storing files and the maintenance of your infrastructure. additionally, the solution is easy to use.
What needs improvement?
One of the only aspects that I do not like about Microsoft is that they release solutions into the market without testing them and rely on users to test them.
For how long have I used the solution?
I have been using this solution for more than one year.
What do I think about the stability of the solution?
I have had no problems with the stability of Microsoft 365 Business.
What do I think about the scalability of the solution?
The solution in my experience is scalable.
We have approximately 3,500 Active Directory users in my organization and all of them are using Microsoft solutions.
Which solution did I use previously and why did I switch?
When I started out at the company I work for we were previously using an email solution called Lotus Notes.
How was the initial setup?
The installation is not my department. However, from what I have heard it seems some of it is easy, while others parts are more difficult.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is expensive and the price could be reduced. The licensing cost is very high because we are using an E5 license for Microsoft.
What other advice do I have?
I recommend this solution to others.
I rate Microsoft 365 Business an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Internal Audit at Zimbabwe Women's Microfinance Bank (ZWMB)
A scalable and easy-to-deploy tool that performs well and provides good security features
Pros and Cons
- "The security provided by the solution is valuable."
- "The stability could be improved."
What is our primary use case?
I use the solution for emails.
What is most valuable?
The security provided by the solution is valuable. It works well.
What needs improvement?
The stability could be improved.
For how long have I used the solution?
I have been using the solution for some years.
What do I think about the stability of the solution?
I rate the tool’s stability an eight out of ten.
What do I think about the scalability of the solution?
The tool is scalable. Approximately 200 people are using the product in our organization. We need ten people to deploy and maintain the tool.
How was the initial setup?
The setup is easy. I can do it by myself.
What's my experience with pricing, setup cost, and licensing?
The solution is not very expensive.
What other advice do I have?
I recommend the product to others. Overall, I rate the tool an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Head at MCS india
An easy-to-use business solution that needs to improve its interface
Pros and Cons
- "Microsoft 365 Business is an easy-to-use solution."
- "The tool should improve its interface."
What is our primary use case?
We use the product for business processes.
What is most valuable?
Microsoft 365 Business is an easy-to-use solution.
What needs improvement?
The tool should improve its interface.
For how long have I used the solution?
I have been using the product for ten years.
What do I think about the stability of the solution?
I rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable.
How was the initial setup?
Microsoft 365 Business' deployment is easy. Deployment is completed in 10 days.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 Business is expensive.
What other advice do I have?
I rate the product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business solution Manager at NFPC
Scalable product with a good user interface
Pros and Cons
- "The platform has a good performance. It helps us in finding emails."
- "There could be more integration with different platforms for the product."
What is our primary use case?
We use the product for sending and receiving emails.
What is most valuable?
The platform has a good performance. It helps us in finding emails.
What needs improvement?
There could be more integration with different platforms for the product.
For how long have I used the solution?
We have been using Microsoft 365 Business for four or five years.
What do I think about the stability of the solution?
I rate the platform’s stability an eight or nine out of ten.
What do I think about the scalability of the solution?
We have more than 200 Microsoft 365 Business users in our organization. It is a scalable product. We plan to increase the number of licenses. However, it will be expensive.
How was the initial setup?
The initial setup process takes less than a day to complete. It requires one executive to work on it.
What about the implementation team?
We have a technical team and a consultant to assist with product implementation.
What was our ROI?
Microsoft 365 Business generates a return on investment for us.
What other advice do I have?
I recommend Microsoft 365 Business and rate it an eight out of ten. Its user interface works fine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Has all the necessary features and automation tools required
Pros and Cons
- "It is a scalable solution."
- "They should improve the screen sharing feature in Microsoft Teams."
What is our primary use case?
We've been using Microsoft to communicate with clients via email.
What is most valuable?
The solution has all the necessary features and automation tools required.
What needs improvement?
While using the screen sharing feature in Microsoft Teams, the screen sometimes gets stuck when we move into the remote desktop. They should work on that particular area.
For how long have I used the solution?
We have been using the solution for nine years.
What do I think about the stability of the solution?
It is a stable solution. But sometimes, the solution drops for a minute. Apart from that, I have not seen any stability issues so far. I rate the solution's stability as a ten.
What do I think about the scalability of the solution?
It is a scalable solution. More than a thousand employees in our organization use the solution. I rate its scalability as a ten.
How was the initial setup?
The solution is already installed in the system. We just have to put in the credentials and log in.
What's my experience with pricing, setup cost, and licensing?
You need to purchase the license.
What other advice do I have?
I recommend the solution as it is the best in the market compared to other vendors like Gmail, Yahoo, etc. It is an apt solution for corporations because they get Microsoft Teams, wherein they can connect with their peers for any issues. I rate the solution as a ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at GGZ Oost Brabant
Scalable and stable, but it's challenging to migrate over from a legacy system
Pros and Cons
- "The scalability is very good."
- "If you're looking at Microsoft 365, Intune is a part of that as well and Intune is kind of a nightmare."
What is most valuable?
In my case, I have a lot of different email domains and they're all hosted in the same environment. With the older exchange on-premise, that gave a lot of conflict with the user IDs, as the client runs on the same workstation. That usually started a lot of headaches for me and my IT supplier. With Office 365, that's no longer a problem.
The solution is stable.
The scalability is very good.
What needs improvement?
When you're looking at the management of the endpoints, for example, Intune leaves a lot to be desired.
If you're looking at Microsoft 365, Intune is part of that as well and Intune is kind of a nightmare.
The Office platform hasn't changed too much, apart from the fact that the server backend has moved to the cloud. In the cloud, some things work a little better and then some things work a little worse than before.
For how long have I used the solution?
I've been using the solution for about one and a half years at this point.
What do I think about the stability of the solution?
The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution can scale well. If a company needs to expand it, it can.
How are customer service and technical support?
I don't have experience with technical support. We got it outsourced, so I don't need to contact Microsoft myself, apart from when I put my IT architect hat on. For my employer, I need to deal with Microsoft in terms of license procurements and so on, however, for the rest, for the technical stuff, we don't need to contact Microsoft.
What other advice do I have?
I'm a customer and an end-user.
I'm looking at it from two perspectives, one from my employer and one from my own company. And yeah, within my own company, I don't have problems with managing endpoints or whatever. The only thing I had was, with the multiple user IDs on the same backend, which now is no problem anymore. That used to be a big problem. They've fixed it now.
I'd rate the solution at a seven out of ten.
I would recommend, if you have an extensive older environment, and you're migrating towards Microsoft 365, to get a partner who has a lot of experience in doing these kinds of migrations. I would take very much into consideration that, if you have a company that has extensive contact with the outside world using email, and then generic mailboxes, and all that stuff, group mailboxes, the world actually changes when you move to Microsoft 365. That takes a lot of adjustment and it takes a lot of work during the transition. The quality of the IT partner that advises you, assists you, manages this for you, can to a large part be graded upon how this piece of the entire puzzle is managed. The problem we had was that there were a lot of changes from the older setup compared to the new setup in 365, and that cost us months of trouble.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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