Microsoft 365 Business Reviews

We are using Microsoft 365 Business for many of the applications that it includes, such as all the office applications, Dynamics, and Power BI.

We moved from the on-premise version of Office which had limitations. The cloud version has given us more agility and the ability to focus on the service instead of on the administration. We can spend more time on our core business instead of on the IT teams.

The current product they provide has been very satisfying. The email service has been operating perfectly. Dynamics CRM is the best and competes well with the non-CRM products in the market, such as Salesforce.

Microsoft needs to enhance its part in service management. I believe they have a product called Orchestrator, it does not get the same benefits and functionality as the rest of the solutions such as Dynamics or Office 365. They can improve by providing more integration with other solutions to cover the full business spectrum of needs, this would be a great benefit.

Office 365 Business needs to fully be shifted to the cloud because of the improved functionality. Many corporations, such as ours, are looking to be fully implemented on the cloud. The domain functionality and active directory should be fully available on the cloud platform. They need to look at this point because having things local, such as local domain and local policy, need to be shifted and available on the Office 365 platform. This would be good for corporations to have a full cloud solution.

I have been using this solution for approximately nine years.

The solution is highly stable. If there is ever an issue it is minor, they provide an uptime of approximately 99 percent.

Microsoft 365 Business is scalable.

The basic support is not very good. The first level technical team, they need a big improvement because their knowledge is very limited. I think they are just reading a knowledge base script and trying to solve the problem. They are not very technical to be able to solve a problem directly. You need to go around and around with Microsoft in order to get your problem solved. However, if you have the premier support contract, this would be easy for you to manage your issues, even if you have big problems. For the normal support basic support, they need to improve it. I think this is the weakest point for Microsoft.

The initial installation was very easy.

The solution is expensive. Basic support comes free with the regular subscription but the premier support cost extra.

I would highly recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

We are moving most of our applications to the cloud with Microsoft 365 Business. We use many of the applications, such as OneDrive, Teams, and add-ons.

One of the most valuable features is this solution makes a lot of tasks easier, such as storing files and the maintenance of your infrastructure. additionally, the solution is easy to use.

One of the only aspects that I do not like about Microsoft is that they release solutions into the market without testing them and rely on users to test them.

I have been using this solution for more than one year.

I have had no problems with the stability of Microsoft 365 Business.

The solution in my experience is scalable.

We have approximately 3,500 Active Directory users in my organization and all of them are using Microsoft solutions.

When I started out at the company I work for we were previously using an email solution called Lotus Notes.

The installation is not my department. However, from what I have heard it seems some of it is easy, while others parts are more difficult.

The price of this solution is expensive and the price could be reduced. The licensing cost is very high because we are using an E5 license for Microsoft.

I recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

We are primarily using it for our office. 

We are using it for email as well. Our Outlook email is on Office 365.

We also use the other items that come with Office. It's great for task managers, schedulers, and has great document sharing software. We use Sharepoint.

Overall, it is a great product. So far, we are enjoying it.

In Office 365, the collaboration part whereby you can actually type your document on your machine, then upload or save it onto your Office 365, and share it with anyone that you want. You can actually edit it in real-time. That's one of the great strengths of Office 365.

The solution is very stable.

The solution scales well.

The product has good pricing. It's quite inexpensive.

We haven't used the solution for very long just yet. I can't say that I have come across missing features or faults in its design.

The customization after the initial setup can take a while.

The solution could always be cheaper, as we like to pay the least amount possible.

As long as the solution continues to add new features and grow out the offering, we will be very happy.

I've been using the solution for about a month or so now. It hasn't been that long. It's still quite new.

The stability has been good so far. It does not crash or freeze. There are no bugs or glitches that I have experienced. it's reliable. The performance has been quite good.

The scalability of the product is quite good. If a company needs to expand it, it can do so with relative ease. 

We have roughly 2,500 users on the solution currently.

Even though we have only used the solution for about a month or so, we have been in touch with technical support and we have found Microsoft to be helpful and responsive. We're satisfied with their level of service so far.

I didn't directly participate in the initial setup and therefore can't speak to how easy or difficult the product was to install. Microsoft handled it for the most part. We, however, did the work of customizing it on our end. For us, the customization and configuration took us a few days. It was more than a week. It took some time.

The technical team that deals directly with the product is a team of about ten or so people. 

The installation was mostly handled by Microsoft.

I'm not quite clear on the financials. I'm just too technical, and I don't work directly with billing and payments. But I think from what we have seen so far, it's been quite cheap.

Overall, I would rate the solution at a nine out of ten. It's been very capable so far, and we enjoy the real-time file sharing and editing aspects.

I'd recommend this product to other organizations and users. 

As a business intelligence specialist and business owner, I primarily use the standard apps in this solution. I enjoy the fact that there's a smorgasbord of additional apps that make for great productivity within the business - especially when you realize what all the apps can do for your business.

MS365 Business has offered me a robust infrastructure with the out of the box standard offering but also provided amazing apps and features to encourage growth in other areas of my business.

I like that the standard solution is easy and intuitive. It's worth taking the time to go and poke around all the other apps, though. 

There are rules of engagement that are important to know and it can be overwhelming at first if you're never been a Sysadmin. The Apps within the solution provide different business functions so you don't have to hire anyone - you can actually do most of it yourself. It's a huge cost saving for a small business and with the subscription, it's actually much cheaper than buying the products outright, as you would have had to do in the past. You can get everything you need for a reasonable price e.g. if you wanted, say, five features/ functionality you'd pay between $100 and $1000 for each, potentially spending close to $5000 once off but then next year arrives and you need to buy the next version and again you're spending precious funds. Instead, with subscription plans, you get between ~20 features/ functions. My plan, plus the add-on Apps costs my business $12.50x2 + $30 +$9.99  per month = $780 annually - the key is TODAY'S cash stays in my pocket.

You have to buy licenses for everything, but the pricing structure is very competitive. From a small business perspective, there's lots of advantages to going with 365, because not only are you getting the standard tool set to actually just run a standard business, but you're getting add-on Apps/features that open up opportunities that you might not have thought of and... the realization that you don't have to pay another entity because you can do it yourself e.g. sway and bookings

I think where Microsoft could help with the product is to perhaps have an agent/ comprehensive start up video, that can assist with the initial setup since you're now dealing with several admin panels. You can learn it yourself but there are certain tips and tricks that could much more easily be communicated in a conversation. For example, know that if you go into an admin portal, you're going to need five things; and you need those five things before you go into the portal and they each may need their own setup/initiation.

I submitted a good few support tickets early on because some of it was a bit overwhelming. When you're a small business and you suddenly realize that there are various admin portals which all do different things and you set something up in this portal and then you have to go set something up in another portal and connect the dots. If you don't know to do that and you haven't yet read ALL the documentation, it can be very overwhelming and you can feel a little lost. But once you get your head around it all, it's quite brilliant - the architecture and how they set everything up in the background.

I've been using the MS365 Business standard plan for two months. 

The stability of this solution is superb. No issues. Just know that when you make updates or edits in the admin panels, the change(s) may not take effect instantaneously, in some cases.

I haven't tested scalability as we are a new business, just starting out. There is only one other person working with me and I purchased two licenses even though the other person in the company doesn't yet use the product. You have to have one license per user even though each user gets to load it/ use the license on several other devices. It might be a waste but I wanted to do the right thing. It would be helpful if they provided an option for two licenses so you could legitimately have it on a second computer. 

I've bought additional licenses for other apps because my business is going to be delivering a very comprehensive business intelligence/ project management service offering. I expect to expand use and embark on several upgrade routes available to me, when the time is right.

Very responsive, thorough and professional. Just be aware that they have teams with specialities and they don't cross lines e.g. I needed help with Power BI so you have to specify that in your ticket or deal with a generalist who will not be able to help you. I learned to state the product first then state your issue.

I've used Google in business as well, and I like the ability of being able to collaborate that they offer, but Microsoft 365 actually fixed that and you are now able to collaborate in the documents e.g. Word and Excel. So I really didn't see the need to stick with Google. The only thing that Microsoft wasn't able to deliver for me was photo and video organization/editing. Even if you're not a photographic business, you do still take photos and videos for your business. I do still use Google for all my photos and images.

The intial setup was very straightforward and took me less than an hour but all the administrative elements can take longer, depending on what you choose to do. You need to configure it with all it's variables and that can take extra time. The basic setup to just start work, was super quick. If you have a powerful computer it's about the download time and then some setup time. It's the Sysadmin leg of work that was a steep learning curve for me.

Handled it by myself with great support from a very responsive MS365 Tech team.

incredible. Very lower startup cost.

For the standard plan, the cost is USD $12.50 per month, committed annually. There are often discounts offered versus month to month.

I wanted to stick with the best and only evaluated all the different price plan options. For my size and stage of business the standard option offered everything I needed, plus some.

I would rate this solution a 10 out of 10. 

The basic solution we mostly need Microsoft 365 Business for, is to use Excel to support the internal sourcing process and retain our core competency.

It gives us all the tools we need to practice business in a single, unified, compatible package.

The most valuable feature in this product is that it allows for fairly high productivity without the requirements for bespoke (i.e., custom made) tools. Microsoft 365 is like a Swiss army knife. You can do pretty much everything you need for a company with it all in one compatible package without deploying multiple solutions.

The parts of the product that can be improved are the Forms and Flow features. They can be more intuitive and productive. 

I think what Microsoft has provided is certainly a stable and mature solution.

This is scalable product both in component deployment and utility for business practices.

I have not personally really had any reason to contact technical support. If I have any issues, I can answer my own questions. I normally use the various forums and internet support communities.

No serious technical issues have ever occurred.

The product was simple to install in my own deployment and begin to use. Our IT department did the deployment for the company, so I can not say how long deployment takes when deploying on a network.

Our internal IT department does deployments and monitoring of applications and services for the company.

My advice to people who are considering the use of this product is that if you are starting from scratch — from absolute zero — take some courses or training in the product to make sure you have some basic understanding of each of the products in the suite. You need to know what they do and have some basic skills or you will spend a lot of time finding out for yourself what is already easy to learn.

On a scale from one to ten, where one is the worst and ten is the best, I would rate this product as an eight.

What it can do in the next release to be closer to a ten is to integrate the components better. I would like to see all of the functionality come together in one workspace. I would prefer not to have the work separately with an Excel spreadsheet and a separate PowerPoint interface for presentation and a Flow interface for workflow. This is a little clumsy. I would prefer further integration of all the products into one single solution so it is not necessary to switch back-and-forth as you work. Or have the option to customize how you integrate according to the way you work.

If we have the email address and the password, we can access our documents from any system anywhere in the world.

The solution is quite friendly.

The price is the main issue. Not everyone can afford the product.

I have been using the solution since 2017. I am using the latest version of the solution.

The tool is stable.

The tool is scalable. In my organization, 10 to 15 people are using the solution. We use the solution regularly. We need the files, drives, and presentations regularly.

The product is easy to set up. The deployment was not tough. We just need to get the login credentials.

I deployed the solution myself.

We pay a yearly licensing fee for the solution. It could be more affordable.

I took feedback from others and learned about the solution’s features before using it. I would recommend the product to others. Overall, I rate the product a nine out of ten.

We use the product as it was selected by our client for their environment. You can implement organizational compliance policies and make your devices secure. Companies can keep track of devices and users over the internet itself. The product is cloud-based. Therefore, you do not need a dedicated IT system and hardware.

I am impressed with the MDM feature.

The solution has a lot of areas to be improved. The tool needs to improve its background synchronization of data between the platforms. It can facilitate better decision-making and analysis of data. The tool should also make improvements to responsive mechanisms which can eliminate any bottlenecks.

I have been working with the solution for four to five years.

The solution is stable.

If you use the user portal, then you need to have some credits. On the other hand, if you have a license, then support is free. The support responds on time.

Neutral

The solution’s deployment takes two to three months to complete.

We have seen ROI with the tool’s use. The solution removes the burden of decision-making of compliance policy management.

The tool’s licensing and pricing are interconnected. There are different levels of licensing.

I would rate the solution an eight out of ten. The solution does not require any maintenance from our end since it is deployed over the cloud. Before choosing this solution, you need to get the gist of it. If you do so, then it will not take long for you to onboard.

We use a lot of the applications that come with Microsoft 365 Business, such as Sharepoint, Teams, and Outlook.

Microsoft 365 Business is easy to use. Most companies use Microsoft Windows as an operating system making the use of this solution straightforward. There is a small learning curve and it is something everyone can adapt to easily.

I have been using Microsoft 365 Business for approximately six years.

I would recommend this solution to others and we plan to continue using it in the future.

I have found Microsoft 365 Business to be stable.

Microsoft 365 Business is scalable.

We have approximately 6,000 using the solution in my organization.

The technical support is very responsive and they have different levels of support. However, the response time depends on the license that has been purchased.

When I joined this organization they had already installed Microsoft 365 Business, but the project took approximately six months. I have now onboarded the solution across the organization. Microsoft 365 Business is on the cloud making the installation straightforward. The deployment does not take a long time, you have to take time to migrate all of the users which was done in a phased approach. It took about six months to migrate everyone.

We have a team of five administrators that do the maintenance of the solution.

The price of the license for Microsoft 365 Business can be expensive for smaller businesses and should be adjusted. The overall pricing model can be improved upon.

I rate Microsoft 365 Business an eight out of ten.