We use Microsoft 365 Business for features like Teams, SharePoint, etc.
Manager at Sarawak Energy Berhad
Integrates effectively within the ecosystem and has good scalability
Pros and Cons
- "The platform is well-integrated with all Microsoft products."
- "They could maintain the consistency of features and UI while updating the product."
What is our primary use case?
What is most valuable?
The platform is well-integrated with all Microsoft products.
What needs improvement?
They could maintain the consistency of features and UI while updating the product. It is fine to release frequent updates, but there shouldn’t be drastic changes in operations.
For how long have I used the solution?
We have been using Microsoft 365 Business for two years.
Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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What do I think about the stability of the solution?
I rate the product's stability a nine out of ten. It has room for improvement.
What do I think about the scalability of the solution?
It is a scalable platform.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
They offer corporate subscriptions for the platform. We have to renew it yearly.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten. I recommend it to other companies as it integrates effectively within the ecosystem. We can conveniently share the data across teams.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Group DWH and BI Senior Manager at Virgin Mobile Middle East and Africa
Comprehensive package, easy collaboration, and highly stable
Pros and Cons
- "The solution allows for easy collaboration. You are able to use, for example, Excel and go online to the cloud and save your documents offline rather than on a personal hard drive. In my organization, we promote collaboration when possible and this solution does a good job at providing this functionality. The solution is always updated and we receive the latest features. Additionally, they offer many other services we do not use very much but are available, such as Power BI."
What is our primary use case?
We use Microsoft 365 Business for email, SharePoint, and OneDrive. In the Office suite, we use many of the old applications, such as Excel. We use extensively SharePoint to share files, OneDrive to take backups on regular basis, and email.
What is most valuable?
The solution allows for easy collaboration. You are able to use, for example, Excel and go online to the cloud and save your documents offline rather than on a personal hard drive. In my organization, we promote collaboration when possible and this solution does a good job at providing this functionality. The solution is always updated and we receive the latest features. Additionally, they offer many other services we do not use very much but are available, such as Power BI.
For how long have I used the solution?
I have been using the solution for approximately three years.
What do I think about the stability of the solution?
I have found the solution very stable. We have not had any issues in the three years operating any of the products.
What do I think about the scalability of the solution?
The solution is scalable. We are using Office 365 Business in all three operations we are currently involved with.
How are customer service and technical support?
We use the technical support from Microsoft but it was mostly related to the OneDrive. We had a couple of extensions not supported by OneDrive in the beginning, we reached out to the support and they were very quick to respond and resolve the issues. They have an account manager in the Middle East which provides us with an easy way to receive support.
Which solution did I use previously and why did I switch?
We have previously used a cloud storage solution called Egnyte.
How was the initial setup?
The full implementation took approximately one day and the length of time it took was due to the need for us to migrate from our on-premise Exchange server to Office 365 Business.
What about the implementation team?
We used consultants for the implementation.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive and the price could be lowered. For example, if I want to purchase a personal Office 365 subscription, they have pricing that does not have the flexibility to choose a wide range of storage sizes, you are limited to a lower amount. If you then switch to the Business version to receive the larger storage offering it is too large and expensive. If they would allow customers to choose the storage size on-demand it would be beneficial and a big improvement.
Which other solutions did I evaluate?
We did not evaluate other options because we have an Exchange server and thought it would be best to use a Microsoft platform.
What other advice do I have?
I would recommend this solution to others. I do not see any other comparable alternative solution as comprehensive as this one.
I rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Web Master & DevOps Engineer at MMCY Tech
A user-friendly interface, robust security features, and scalability for small to medium-sized companies, but potential downsides include additional costs for specialized tools
Pros and Cons
- "I am highly satisfied with the security features and user-friendly interface."
- "There is potential for it to offer even more features such as compliance reporting and device management."
What is our primary use case?
There is a focus on major products like SharePoint and Active Directory for tasks like managing databases and accessing user accounts.
What is most valuable?
I am highly satisfied with the security features and user-friendly interface.
What needs improvement?
There is potential for it to offer even more features such as compliance reporting and device management. Given the rapid growth of other companies, especially in product management, I believe that Microsoft 365, being widely used by organizations, could incorporate additional features to compete effectively with these fast-growing companies in the market. It could enhance its functionality, possibly through the inclusion of an Apex Gateway.
For how long have I used the solution?
I have been using it for one year.
What do I think about the stability of the solution?
It provides excellent stability capabilities. I would rate it nine out of ten.
What do I think about the scalability of the solution?
It is quite scalable for medium or small-sized companies. There are eight hundred individuals in our company that actively use it.
How are customer service and support?
My colleagues often discuss this, since they are usually engaging with the support team. They express positivity about it, although there have been some minor complaints, particularly about speed. I would rate it seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
It is user-friendly and straightforward, making it accessible even for those less experienced in system administration. I would rate it eight out of ten.
What's my experience with pricing, setup cost, and licensing?
The base price is reasonable, but when it comes to the specialized tools for servers, the cost can become quite high.
What other advice do I have?
Overall, I would rate it seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Sr. Network Engineer at Tekboox
Stable product with an easy initial setup process
Pros and Cons
- "You can access files through any device at any corner of the world."
- "The platform’s GUI could be more simple to understand."
What is our primary use case?
We use various applications of Microsoft 365 Business, including Outlook, PowerPoint video, and SharePoint.
What is most valuable?
Microsoft 365 Business has good features.
What needs improvement?
The platform’s GUI could be more simple to understand.
For how long have I used the solution?
We have been using Microsoft 365 Business for a year.
What do I think about the stability of the solution?
The product is stable. We never encountered any stability issues.
What do I think about the scalability of the solution?
We have 25 employees using Microsoft 365 Business in our organization.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
The product is expensive.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten. It is a good and stable product. You can access files through any device at any corner of the world.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Independent Consultant - Digital Transformation at Jennifer Yalden
Has a straightforward initial setup process and efficient integration features
Pros and Cons
- "The product's most valuable features are quick integration and video calls."
- "The platform's pricing needs improvement."
What is our primary use case?
We use the product to collaborate for client meetings via video calls using Teams. We can also use it for storage and share documents with other colleagues.
What is most valuable?
The product's most valuable features are quick integration and video calls.
What needs improvement?
The platform's pricing needs improvement.
For how long have I used the solution?
We have been using Microsoft 365 Business for ten years.
What do I think about the stability of the solution?
It is a stable platform.
How are customer service and support?
The technical support team responds to the queries.
Which solution did I use previously and why did I switch?
I use Google Docs sometimes.
How was the initial setup?
The initial setup process is straightforward. It takes a few minutes to complete once connected to the internet.
What about the implementation team?
The product can be implemented with the help of an in-house team.
What's my experience with pricing, setup cost, and licensing?
The product's pricing could be better.
What other advice do I have?
I recommend Microsoft 365 Business and rate it an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Has all the necessary features and automation tools required
Pros and Cons
- "It is a scalable solution."
- "They should improve the screen sharing feature in Microsoft Teams."
What is our primary use case?
We've been using Microsoft to communicate with clients via email.
What is most valuable?
The solution has all the necessary features and automation tools required.
What needs improvement?
While using the screen sharing feature in Microsoft Teams, the screen sometimes gets stuck when we move into the remote desktop. They should work on that particular area.
For how long have I used the solution?
We have been using the solution for nine years.
What do I think about the stability of the solution?
It is a stable solution. But sometimes, the solution drops for a minute. Apart from that, I have not seen any stability issues so far. I rate the solution's stability as a ten.
What do I think about the scalability of the solution?
It is a scalable solution. More than a thousand employees in our organization use the solution. I rate its scalability as a ten.
How was the initial setup?
The solution is already installed in the system. We just have to put in the credentials and log in.
What's my experience with pricing, setup cost, and licensing?
You need to purchase the license.
What other advice do I have?
I recommend the solution as it is the best in the market compared to other vendors like Gmail, Yahoo, etc. It is an apt solution for corporations because they get Microsoft Teams, wherein they can connect with their peers for any issues. I rate the solution as a ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managed IT Services Provider at a tech services company with 1-10 employees
Professional support, plenty of features, but could be more intuitive
Pros and Cons
- "Microsoft 365 Business has an abundance of features."
- "Google Docs and Google Sheets are much more flexible than Microsoft 365 Business software. Additionally, I have found one of the biggest issues with any of the Microsoft management platforms is they are tremendously unintuitive. However, you get used to it, you accept it, and you work away on it."
What is our primary use case?
Microsoft 365 Business is used within businesses for all the Office applications within the package. The reality is most of my clients are using Google Docs or Google software but some clients need to have an offline solution. They will have Microsoft software that synchronizes to the cloud. Microsoft 365 Business comes with all the Office software, such as OneDrive, Outlook, and Exchange. It is good for collaboration and sharing. The largest benefit today is that it integrates with Teams which is quite useful and the overall integration is good.
What is most valuable?
Microsoft 365 Business has an abundance of features.
What needs improvement?
Google Docs and Google Sheets are much more flexible than Microsoft 365 Business software. Additionally, I have found one of the biggest issues with any of the Microsoft management platforms is they are tremendously unintuitive. However, you get used to it, you accept it, and you work away on it.
Google is much more versatile, and they provide a different experience. That is not to say that they are better or worse.
The solution could improve on the synchronization. The synchronization depends on the time of the day and what is happening in the USA. For example, when Americas wakes up, everything slows down at that point but it is to be expected. Sometimes it can take up to 24 hours to synchronize changes. The same is true for Google but they do it differently. There is a lot less frustration around Google Workspace than there is around Microsoft 365.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately a couple of years.
What do I think about the stability of the solution?
The solution is stable. However, the problem with Microsoft, in general, is the management platform is incredibly slow. The synchronization and platform can be very slow because you have one platform with probably millions of dependencies, this can affect performance. You do not have these issues with Google, G Suite, or Google Workspace. When you make any kind of change to Microsoft 365 business, nine times out of ten, it is going to work. It is a very complex platform but it does not have to be.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable enough.
I have approximately 50 customers using the solution. The majority of my customers are using Google Workspace.
How are customer service and support?
Microsoft technical support is good. A lot of the time I know more than tech support, but that is only because I have been using these solutions for a long time. You have to go through the process to get technical support similar to any big company. They are professional and good communicators. However, it is a bit of a lengthy process to actually get to where you need to go, this is something you have to accept. There are different levels of support and you have to follow the process which is understandable.
Which solution did I use previously and why did I switch?
I have used Google Workspace.
How was the initial setup?
The implementation of Microsoft 365 Business is easy. You have an installer, you deploy it, and it installs offline. You can also access the solution through the portal.
What about the implementation team?
I have been involved in the implementation of the solution. I work with other companies and their IT departments to oversee the operations. I help with configuration changes, some training, and anything else they might need.
What's my experience with pricing, setup cost, and licensing?
The price of the Microsoft 365 Business is fair. It is a great suite of products, but then there are other great products on the market as well. The main concern is competition. With Microsoft generally, it comes down to what people have become familiar with, what people have grown up using when they were younger, and when they are older. It depends on the actual adoption of the environment that they work in. The price is not an issue, it is about what people are used to using, and what they are familiar with is what influences their purchase.
Customers can sign up for an annual commitment where they are paying monthly, but it is an annual commitment. I mostly sell annual commitment and it is paid monthly. Which allows them in certain situations to roll the license over. For example, If someone leaves the company, then the license can be allocated to somebody else without having to buy an additional license.
Which other solutions did I evaluate?
I have evaluated other solutions.
What other advice do I have?
I have been using Microsoft for over 20 years and when you use Microsoft for a certain period of time, you get used to the way they do things, whether or not you like it, it does not matter. Microsoft is not the most intuitive of platforms, with regards to their Azure cloud. From a UX point of view, I would rate it approximately a six or seven out of ten. However, from a functionality point of view, I would rate it approximately an eight out of ten.
If someone is looking for a fully integrated solution that is not Google, then the next best choice is Microsoft 365. From a cost point of view, Google Workspace and Microsoft costs are not complicated anymore. Microsoft does become more expensive when you start adding on features. Google does not have that issue. I mostly recommend Google Workspace over Microsoft. The only reason somebody would want Microsoft over Google is that they are used to the Microsoft desktop applications. Microsoft Azure is not the most user-friendly platform compared to AWS, for example. Most of the time, I recommend Google Workspace.
I rate Microsoft 365 Business a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Quality Assurance Analyst at a manufacturing company with 10,001+ employees
A stable and scalable solution which is easy to install and deploy
Pros and Cons
- "The solution is easy to expand to accomodate multiple users."
- "The OneDrive part could be more user-friendly, because many people want to use it."
What is our primary use case?
We always use the latest version.
We use the solution for SharePoint, documents and email.
What needs improvement?
The OneDrive part could be more user-friendly, because many people want to use it. The sharing of the documents, such as files, should be addressed in respect of using a personal user.
For how long have I used the solution?
We have been using Microsoft 365 Business for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is easy to expand to accommodate multiple users.
How are customer service and technical support?
We have an internal tech support team that helps us with issues that arise.
Which solution did I use previously and why did I switch?
Our cloud solution was with Microsoft.
How was the initial setup?
The installation is convenient and they handled it for us from the office.
The installation and deployment are easy to undertake, as we already have a Microsoft package. This comes with Teams, Outlook, Excel and PowerPoint.
What's my experience with pricing, setup cost, and licensing?
The organization is responsible for the license.
What other advice do I have?
I believe we have around 10,000 users.
I would definitely recommend the solution to others.
I rate Microsoft 365 Business as a nine or nine-point-five out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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