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Kevin Honde - PeerSpot reviewer
Data Solution Architect at Econet Wireless Zimbabwe
Real User
Stable and inexpensive with great collaboration capabilities
Pros and Cons
  • "The product has good pricing. It's quite inexpensive."
  • "The customization after the initial setup can take a while."

What is our primary use case?

We are primarily using it for our office. 

We are using it for email as well. Our Outlook email is on Office 365.

We also use the other items that come with Office. It's great for task managers, schedulers, and has great document sharing software. We use Sharepoint.

What is most valuable?

Overall, it is a great product. So far, we are enjoying it.

In Office 365, the collaboration part whereby you can actually type your document on your machine, then upload or save it onto your Office 365, and share it with anyone that you want. You can actually edit it in real-time. That's one of the great strengths of Office 365.

The solution is very stable.

The solution scales well.

The product has good pricing. It's quite inexpensive.

What needs improvement?

We haven't used the solution for very long just yet. I can't say that I have come across missing features or faults in its design.

The customization after the initial setup can take a while.

The solution could always be cheaper, as we like to pay the least amount possible.

As long as the solution continues to add new features and grow out the offering, we will be very happy.

For how long have I used the solution?

I've been using the solution for about a month or so now. It hasn't been that long. It's still quite new.

Buyer's Guide
Microsoft 365 Business
February 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
837,501 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability has been good so far. It does not crash or freeze. There are no bugs or glitches that I have experienced. it's reliable. The performance has been quite good.

What do I think about the scalability of the solution?

The scalability of the product is quite good. If a company needs to expand it, it can do so with relative ease. 

We have roughly 2,500 users on the solution currently.

How are customer service and support?

Even though we have only used the solution for about a month or so, we have been in touch with technical support and we have found Microsoft to be helpful and responsive. We're satisfied with their level of service so far.

How was the initial setup?

I didn't directly participate in the initial setup and therefore can't speak to how easy or difficult the product was to install. Microsoft handled it for the most part. We, however, did the work of customizing it on our end. For us, the customization and configuration took us a few days. It was more than a week. It took some time.

The technical team that deals directly with the product is a team of about ten or so people. 

What about the implementation team?

The installation was mostly handled by Microsoft.

What's my experience with pricing, setup cost, and licensing?

I'm not quite clear on the financials. I'm just too technical, and I don't work directly with billing and payments. But I think from what we have seen so far, it's been quite cheap.

What other advice do I have?

Overall, I would rate the solution at a nine out of ten. It's been very capable so far, and we enjoy the real-time file sharing and editing aspects.

I'd recommend this product to other organizations and users. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer973497 - PeerSpot reviewer
Manager at a comms service provider with 1,001-5,000 employees
Real User
This is a familiar suite of business tools that you can install and use without training
Pros and Cons
  • "Microsoft products are familiar to most users and intuitive to use."
  • "The Teams feature should be more flexible in integrating with other communications products."

What is our primary use case?

We take care of our business tasks and communications using the full office environment.  

What is most valuable?

Teams is also a part of the Office 365 suite from Microsoft that I was actually using separately from Office before we moved to the Office 365 product.  

What needs improvement?

The thing I think can be improved is the Teams functionalities. Teams software is like Zoom and it is more-or-less the same idea. It is less intuitive in comparison to what I was used to in Zoom. Zoom has a much more intuitive interface and is user-friendly in how you create meetings, how to participate, and how you invite people to join groups. You can do conference calls with many parties more easily using Zoom.  

Inside the organization where everyone else also has Teams, it is a very good tool. But if I want to have someone join that is not in my organization or using another connection method like a phone number, it is tricky. You cannot dial to regular phones which is a feature that exists in Skype for Business.  

The integration with other products is less fluid compared to Zoom and Skype for Business. Those products are more flexible and I am able to dial regular phones. Zoom is a much more flexible product and I may like it more because it is familiar.  

For how long have I used the solution?

I have been using the complete suite for the last seven months.  

What do I think about the stability of the solution?

It is a mature and stable product. There are no concerns with stability.  

What do I think about the scalability of the solution?

I have no complaints about the scalability. The entire company is using the product and we are a company with about 800 employees. Maybe some people in the production areas are not using it because it is not important to their work, but all the office people are working with this tool.  

Which solution did I use previously and why did I switch?

We previously used other versions of Microsoft products. Let's say we have been using Microsoft products for the last 10 or 15 years, which is common practice for many companies. It is company policy and not something that I can influence. No one asked me my opinion. It was the organization's decision to move to 365. We are all using Microsoft tools.  

How was the initial setup?

The initial setup was straightforward. We did not use an integrator, reseller, or consultant for the deployment. We have an IT team inside our company that helps us to use the tools and do installations.  

We did not need to have any very special implementation strategy. We could just install the software to start using it. There is no deployment of hardware along with the software so the implementation time is very short.  

Which other solutions did I evaluate?

The Microsoft Office 365 suite is a pretty nice product. It is working fine, no real complaints. It is a sophisticated product. You have to explore on YouTube how to use some tricks and tips to work with it more efficiently.  

What other advice do I have?

Overall I am satisfied with Office 365. It is a very convenient and common product — so nothing special to give advice about that most people do not already know. You really do not need any tools, any skills, or any special training to start using it.  

Of course, later on, you can learn about some tips and tricks to enhance your experience and productivity. But in general, it is very nice.  

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a nine-out-of-ten.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
February 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
837,501 professionals have used our research since 2012.
Bao Yi Chai - PeerSpot reviewer
Manager at Sarawak Energy Berhad
Real User
Top 5Leaderboard
Integrates effectively within the ecosystem and has good scalability
Pros and Cons
  • "The platform is well-integrated with all Microsoft products."
  • "They could maintain the consistency of features and UI while updating the product."

What is our primary use case?

We use Microsoft 365 Business for features like Teams, SharePoint, etc.

What is most valuable?

The platform is well-integrated with all Microsoft products.

What needs improvement?

They could maintain the consistency of features and UI while updating the product. It is fine to release frequent updates, but there shouldn’t be drastic changes in operations.

For how long have I used the solution?

We have been using Microsoft 365 Business for two years.

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. It has room for improvement.

What do I think about the scalability of the solution?

It is a scalable platform.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

They offer corporate subscriptions for the platform. We have to renew it yearly.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten. I recommend it to other companies as it integrates effectively within the ecosystem. We can conveniently share the data across teams.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mark Ngeno - PeerSpot reviewer
IT Security Manager at LIVING GOODS
Real User
Top 5Leaderboard
Central system to manage documents with good stability
Pros and Cons
  • "The initial setup process is easy and fully web-based."
  • "The platform's security aspect needs improvement. They should include an inbuilt security feature."

What is our primary use case?

Microsoft 365 Business works as a productivity tool. We use it for communication, emails, and scheduling meetings. It is mainly used for call collaboration and document management via SharePoint. It is a central system to manage documents.

What is most valuable?

The software's most valuable feature is integrating different Microsoft products, including email, Teams, Calendar, and the newly launched Copilot.

What needs improvement?

The platform's security aspect needs improvement. They should include an inbuilt security feature.

For how long have I used the solution?

We have been using Microsoft 365 Business for almost a year. At present, we are using the latest version.

What do I think about the stability of the solution?

The product is stable. We haven't encountered any system downtime.

What do I think about the scalability of the solution?

We have 200 Microsoft 365 Business users in our organization. It is easy to scale up to 150 users. We don't need to worry about infrastructure and resources. It is all handled by the cloud.

How was the initial setup?

The initial setup process is easy and fully web-based. We have to log in, create an account, and consume the services. They have technical documentation in case of any difficulties. We can refer to the manual to manage the product.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Group DWH and BI Senior Manager at Virgin Mobile Middle East and Africa
Real User
Comprehensive package, easy collaboration, and highly stable
Pros and Cons
  • "The solution allows for easy collaboration. You are able to use, for example, Excel and go online to the cloud and save your documents offline rather than on a personal hard drive. In my organization, we promote collaboration when possible and this solution does a good job at providing this functionality. The solution is always updated and we receive the latest features. Additionally, they offer many other services we do not use very much but are available, such as Power BI."

    What is our primary use case?

    We use Microsoft 365 Business for email, SharePoint, and OneDrive. In the Office suite, we use many of the old applications, such as Excel. We use extensively SharePoint to share files, OneDrive to take backups on regular basis, and email. 

    What is most valuable?

    The solution allows for easy collaboration. You are able to use, for example, Excel and go online to the cloud and save your documents offline rather than on a personal hard drive. In my organization, we promote collaboration when possible and this solution does a good job at providing this functionality. The solution is always updated and we receive the latest features. Additionally, they offer many other services we do not use very much but are available, such as Power BI.

    For how long have I used the solution?

    I have been using the solution for approximately three years.

    What do I think about the stability of the solution?

    I have found the solution very stable. We have not had any issues in the three years operating any of the products.

    What do I think about the scalability of the solution?

    The solution is scalable. We are using Office 365 Business in all three operations we are currently involved with.

    How are customer service and technical support?

    We use the technical support from Microsoft but it was mostly related to the OneDrive. We had a couple of extensions not supported by OneDrive in the beginning, we reached out to the support and they were very quick to respond and resolve the issues. They have an account manager in the Middle East which provides us with an easy way to receive support.

    Which solution did I use previously and why did I switch?

    We have previously used a cloud storage solution called Egnyte.

    How was the initial setup?

    The full implementation took approximately one day and the length of time it took was due to the need for us to migrate from our on-premise Exchange server to Office 365 Business.

    What about the implementation team?

    We used consultants for the implementation.

    What's my experience with pricing, setup cost, and licensing?

    The solution is expensive and the price could be lowered. For example, if I want to purchase a personal Office 365 subscription, they have pricing that does not have the flexibility to choose a wide range of storage sizes, you are limited to a lower amount. If you then switch to the Business version to receive the larger storage offering it is too large and expensive. If they would allow customers to choose the storage size on-demand it would be beneficial and a big improvement.

    Which other solutions did I evaluate?

    We did not evaluate other options because we have an Exchange server and thought it would be best to use a Microsoft platform.

    What other advice do I have?

    I would recommend this solution to others. I do not see any other comparable alternative solution as comprehensive as this one.

    I rate Microsoft 365 Business a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1615314 - PeerSpot reviewer
    Senior Integration Architect at a consultancy with 10,001+ employees
    Real User
    Easy to use, highly scalable, and straightforward installation
    Pros and Cons
    • "I would like to use different tools than Microsoft 365 Business but I am working in the IT industry and it is quite easy to use some of the editors. For my wife and sons, it is more comfortable and easier to use Office 365. I encourage them to use some kind of editor directory in the browser."

      What is our primary use case?

      My son uses Microsoft 365 Business in his school where they do not use books, they work fully online. They are using their laptop on a daily basis where they use applications, such as Word in order to edit, submit, and share documents with the other pupils or teachers.

      What is most valuable?

      Office 365 is comfortable and easy to use and sometimes important to share doments with others, it is practically an standard de facto and it is a way to be sure your documents are going to be properly read.

      For how long have I used the solution?

      I have been using this solution for approximately one year.

      What do I think about the stability of the solution?

      The stability is good.

      What do I think about the scalability of the solution?

      I have found scalability good in this solution.

      My company is quite Microsoft oriented for our laptops and commodity software. We have over 100,000 employees and many of them are using this solution but I am not sure the exact number.

      How are customer service and technical support?

      I have needed to use the support for this solution.

      How was the initial setup?

      We have a familiar subscription and you only need to share a link with the operating system you want to install it on. Anyone can download and install Microsoft 365 Business with a couple of clicks and it will be ready to use in a short period of time.

      What's my experience with pricing, setup cost, and licensing?

      The price of the subscription for the solution could be less expensive.

      What other advice do I have?

      I would recommend this solution to others.

      I rate Microsoft 365 Business a nine out of ten.

      Which deployment model are you using for this solution?

      Hybrid Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Olivier Stas - PeerSpot reviewer
      Operations Manager at Licent
      Real User
      Stable with good security and an easy initial setup
      Pros and Cons
      • "The solution is very easy to use. It's completely transparent and extremely easy to navigate."
      • "The technical support process could be a bit more secure. The information should stay within the ticketing system itself and not be passed via email."

      What is our primary use case?

      We are using the product primarily for all of our internal documentation and exchanges. The use cases are nothing special. It's quite basic for the most part.

      What is most valuable?

      The fact that it's completely on the cloud is one of its most useful aspects. We do not have to manage anything. 

      We use the Office and Teams mostly. They are very helpful applications for our office.

      The solution is very easy to use. It's completely transparent and extremely easy to navigate.

      The stability is quite good. 

      We found the installation to be very simple.

      The solution offers good security and compliance.

      What needs improvement?

      From time to time we have some issues with OneDrive. OneDrive is not perfect. It's nice, however, from time to time we have some problems specifically with reloading the replication. We have to set it up again and again. It's not very stable.

      The technical support process could be a bit more secure. The information should stay within the ticketing system itself and not be passed via email.

      For how long have I used the solution?

      We've been using the solution for three years or so. We've used it for a while now.

      What do I think about the stability of the solution?

      The solution has proven to be quite stable. Its performance is good. There are no bugs or glitches and it doesn't crash or freeze on us. 

      What do I think about the scalability of the solution?

      We don't really scale the solution. We're a pretty small company. We're only three users, and therefore do not need to scale at all. Therefore, I can't really speak to its capabilities. However, in the future, we are likely to expand usage.

      How are customer service and technical support?

      I've only had one experience with technical support. It was not for me. It was for one of the customers. However, the experience was really, really good. 

      Once it was finished, they ask for feedback. Technical support was perfect, however, the ticketing system was not that great. Once you've created a ticket, all the next steps are through email. Yet, if there is an email or something which is private, it should not be sent by email. That's why they have to improve the ticketing process. They should send a link to your ticket via email and always keep the information itself within the ticketing system.

      Which solution did I use previously and why did I switch?

      The company is quite new. Before I was working at a bigger company which was completely different. However, when we started this new business, we decided to make it as simple as possible for us. That's why we decided to move to the cloud completely.

      We also use Zoho for the cloud, for all our accounting, and invoicing, and so on. There is no Microsoft offering for that. It's completely separate. There is no link between them.

      How was the initial setup?

      The initial setup is not difficult or overly complex. It's pretty straightforward and simple. 

      The deployment is quick and only takes a few clicks. Implementation is only a few minutes. From an end-user point of view, it's even faster as it's just a click or two.

      We don't need anyone to handle deployment or maintenance.

      What about the implementation team?

      We handle the implementation ourselves. We have an IT team and we are quite capable of managing the implementation. Therefore we don't need the assistance of any integrators or consultants.

      What's my experience with pricing, setup cost, and licensing?

      We have a license that we pay on a monthly basis.

      Which other solutions did I evaluate?

      We did not evaluate other options before choosing Microsoft.

      What other advice do I have?

      We're just a customer and an end-user.

      We are using the latest version of the solution.

      We are like customers. Even if we do not sell these kinds of services, when customers ask us for advice, we recommend them to move to Microsoft. One of our business lines is in GDPR. For that, we recommend them to move to something which is completely secure. Microsoft Office 365 is one of them. We recommend customers move to Office 365 for that reason. 

      I'd rate the solution at a nine out of ten.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Pariyaporn-Chubsuwan - PeerSpot reviewer
      Country Manager at P One Distribution
      Real User
      Top 10
      Easy-to-use product with good stability
      Pros and Cons
      • "The platform is stable and easy to use."
      • "There could be less frequent product updates."

      What is our primary use case?

      We use Microsoft 365 Business for scheduling emails and meetings and for features like Excel, PowerPoint, etc.

      What is most valuable?

      The platform is stable and easy to use.

      What needs improvement?

      There could be less frequent product updates.

      What do I think about the stability of the solution?

      I rate the product's stability an eight out of ten.

      How was the initial setup?

      The initial setup is easy for the cloud version.

      What about the implementation team?

      We implement the product with the help of our in-house team.

      What other advice do I have?

      I recommend Microsoft 365 Business to others and rate it a ten out of ten.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user