Microsoft 365 Business works as a productivity tool. We use it for communication, emails, and scheduling meetings. It is mainly used for call collaboration and document management via SharePoint. It is a central system to manage documents.
IT Security Manager at LIVING GOODS
Central system to manage documents with good stability
Pros and Cons
- "The initial setup process is easy and fully web-based."
- "The platform's security aspect needs improvement. They should include an inbuilt security feature."
What is our primary use case?
What is most valuable?
The software's most valuable feature is integrating different Microsoft products, including email, Teams, Calendar, and the newly launched Copilot.
What needs improvement?
The platform's security aspect needs improvement. They should include an inbuilt security feature.
For how long have I used the solution?
We have been using Microsoft 365 Business for almost a year. At present, we are using the latest version.
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Microsoft 365 Business
June 2026
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What do I think about the stability of the solution?
The product is stable. We haven't encountered any system downtime.
What do I think about the scalability of the solution?
We have 200 Microsoft 365 Business users in our organization. It is easy to scale up to 150 users. We don't need to worry about infrastructure and resources. It is all handled by the cloud.
How was the initial setup?
The initial setup process is easy and fully web-based. We have to log in, create an account, and consume the services. They have technical documentation in case of any difficulties. We can refer to the manual to manage the product.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Specialist at Global Biotech Products
Can be used on any device and works really well on stand-alone systems
Pros and Cons
- "The software can be used on any device or any form which is a really big benefit."
- "They can improve their training materials."
What is our primary use case?
I have been using Microsoft 365 Business for document functions, and finance-related tasks, and Excel for calculations and accounting purposes. Additionally, PowerPoint comes into play for creating presentations.
How has it helped my organization?
It has helped us to work collaboratively. We can now connect a user to work with us and share functions like a team. For example, users can share data, conduct meetings online or communicate with the other company. The environment is really beneficial.
What is most valuable?
The software can be used on any device or any form which is a really big benefit. Changing to Microsoft 365 Business was really important. The products work really well on stand-alone systems. We share our issues with the Microsoft team and they really help us. The team and work culture have the required experience to cater to all our needs.
What needs improvement?
They can improve their training materials. Sometimes, seniors are busy, so Microsoft should build training materials in local languages and add more features based on them so that there is a better understanding of functions and features.
For how long have I used the solution?
I have been using Microsoft 365 Business for three years.
What do I think about the stability of the solution?
I would rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of the solution a nine out of ten.
How are customer service and support?
The customer support is good.
Which solution did I use previously and why did I switch?
We have always used Microsoft 365 Business and never opted for any other solution.
How was the initial setup?
The initial setup is straightforward. Normally, we as a team deploy the solution on the customer’s system. The deployment depends on the speed of the Internet connectivity.
Just one person is required for the deployment. Two people are required for the maintenance. The deployment involves downloading the package from the cloud, installing it on the system, and is followed by the completion of setup. I would rate the setup a nine out of ten.
What other advice do I have?
I think it is a good solution, however, it requires an understanding of function materials. We use Microsoft almost every day with almost 130 users and in case we have more employees, we are looking to increase the usage. I would rate this product an eight out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
June 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.
Services Manager at Bytes Systems Integration
Affordable software with an easy initial setup process
Pros and Cons
- "It is an excellent and powerful program."
- "Stability-wise, the program could be improved."
What is our primary use case?
We use the program for Excel, PowerPoint, Word, etc.
What needs improvement?
Stability-wise, the program could be improved.
For how long have I used the solution?
I have been using Microsoft 365 Business for five years. I am using the latest version.
What do I think about the stability of the solution?
I rate the software’s stability an eight out of ten. Sometimes, I have to restart the PC.
What do I think about the scalability of the solution?
Microsoft 365’s scalability depends on the subscription plans. It might cost around R300 per month.
How was the initial setup?
The initial setup is straightforward. Its installation part is easy and takes around 40 minutes to complete. If you use Microsoft Office 2016, deinstall it entirely before installing the software. It is essential to have backups of its previous versions on your system.
What's my experience with pricing, setup cost, and licensing?
The program is inexpensive. The license allows five users to access it at the same time.
What other advice do I have?
It is an excellent and powerful program. Customers are upgrading the old Microsoft Office packages to 365 as it is the future. I rate it a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at Serta
Handles data well and has friendly staff members
Pros and Cons
- "I'm satisfied with how they handle data, and the people there are very friendly."
- "It should be more affordable."
What is our primary use case?
I'm a basic user, using it primarily to send and receive emails. That's the extent of my usage, nothing more in-depth.
What is most valuable?
I'm satisfied with how they handle data, and the people there are very friendly.
What needs improvement?
It could be more reasonably priced. It should be more affordable.
For how long have I used the solution?
I have been using Microsoft 365 Business for a few years.
What do I think about the stability of the solution?
It is very stable.
How was the initial setup?
The initial setup is straightforward. You can use it either on your own or with some assistance. I use it in a very simple manner. It's very straightforward. I can set it up and follow the instructions.
What's my experience with pricing, setup cost, and licensing?
It is not so expensive.
What other advice do I have?
I would rate it an eight and a half out of ten and would recommend it to others.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Data, Analytics, and Applications at FTC Solar, Inc
A scalable and stable product that offers excellent integration and is worth the money
Pros and Cons
- "The product integrates well with Windows and Microsoft solutions."
- "The configuration could be faster."
What is most valuable?
The product integrates well with Windows and Microsoft solutions.
What needs improvement?
Group and membership administration in Teams is confusing. It could be improved. The configuration could be faster.
For how long have I used the solution?
We use the solution for AD and user management.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten. The permission management feature doesn't seem to work as we think it would, especially when external teams are involved. It is complicated.
What do I think about the scalability of the solution?
I have no complaints about the scalability of the product. Around 300 people are using the product in our organization. We might increase the usage gradually as the company grows.
How are customer service and support?
I am not super happy with the technical support. I rate the support a six or seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup is okay.
What was our ROI?
The features offered by the tool are worth the money.
What's my experience with pricing, setup cost, and licensing?
The solution is moderately priced for what it offers.
What other advice do I have?
I recommend the product to others. User permissions and administration take a little bit of time, especially if we have external parties who also need to access our AD and the resources inside. It needs a bit of digging around. Overall, I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Internal Audit at Zimbabwe Women's Microfinance Bank (ZWMB)
A scalable and easy-to-deploy tool that performs well and provides good security features
Pros and Cons
- "The security provided by the solution is valuable."
- "The stability could be improved."
What is our primary use case?
I use the solution for emails.
What is most valuable?
The security provided by the solution is valuable. It works well.
What needs improvement?
The stability could be improved.
For how long have I used the solution?
I have been using the solution for some years.
What do I think about the stability of the solution?
I rate the tool’s stability an eight out of ten.
What do I think about the scalability of the solution?
The tool is scalable. Approximately 200 people are using the product in our organization. We need ten people to deploy and maintain the tool.
How was the initial setup?
The setup is easy. I can do it by myself.
What's my experience with pricing, setup cost, and licensing?
The solution is not very expensive.
What other advice do I have?
I recommend the product to others. Overall, I rate the tool an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Head at MCS india
An easy-to-use business solution that needs to improve its interface
Pros and Cons
- "Microsoft 365 Business is an easy-to-use solution."
- "The tool should improve its interface."
What is our primary use case?
We use the product for business processes.
What is most valuable?
Microsoft 365 Business is an easy-to-use solution.
What needs improvement?
The tool should improve its interface.
For how long have I used the solution?
I have been using the product for ten years.
What do I think about the stability of the solution?
I rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable.
How was the initial setup?
Microsoft 365 Business' deployment is easy. Deployment is completed in 10 days.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 Business is expensive.
What other advice do I have?
I rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business solution Manager at NFPC
Scalable product with a good user interface
Pros and Cons
- "The platform has a good performance. It helps us in finding emails."
- "There could be more integration with different platforms for the product."
What is our primary use case?
We use the product for sending and receiving emails.
What is most valuable?
The platform has a good performance. It helps us in finding emails.
What needs improvement?
There could be more integration with different platforms for the product.
For how long have I used the solution?
We have been using Microsoft 365 Business for four or five years.
What do I think about the stability of the solution?
I rate the platform’s stability an eight or nine out of ten.
What do I think about the scalability of the solution?
We have more than 200 Microsoft 365 Business users in our organization. It is a scalable product. We plan to increase the number of licenses. However, it will be expensive.
How was the initial setup?
The initial setup process takes less than a day to complete. It requires one executive to work on it.
What about the implementation team?
We have a technical team and a consultant to assist with product implementation.
What was our ROI?
Microsoft 365 Business generates a return on investment for us.
What other advice do I have?
I recommend Microsoft 365 Business and rate it an eight out of ten. Its user interface works fine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Assistant consultant at Vvolve management consultants
Stable solution and offers ability to slice and dice data for focused analysis
Pros and Cons
- "The setup is straightforward."
- "I would like to see more integration options."
What is our primary use case?
I use it for Microsoft Excel, which helps with data analysis. It integrates Power BI, allowing us to perform various slicing and dicing of data.
Mostly, I have only used Microsoft 365 Business for emails and PowerPoints as of now.
How has it helped my organization?
The solution includes most of the things we need. We can use it to integrate other source systems as well, like Power BI.
What is most valuable?
It's helpful to even use it to build queries, like Microsoft queries. We can write SQL queries by joining two tables present in Excel itself. So, it's like having two tables in separate sheets, and we can build a query using a common column as a join condition. We can see the key dataset with common columns using the join condition.
Moreover, we can also perform outer joins, making Microsoft 365 Business ideal for data analysis as well.
What needs improvement?
In future releases, I would like to see more integration options.
For how long have I used the solution?
I've been using it for the past around one year. We currently use the latest version.
What do I think about the scalability of the solution?
It is a scalable solution. There are over 10,000 end-users in our organization. It is extensively used in our organization. We do have plans to increase the usage.
For example, I primarily use Excel in Microsoft 365 Business. So, we have options like Excel options; we have add-ins. So under the data tab, we have a data streamer, and we also have Microsoft Power Query for Excel. So using these, we can include the data-related menu bar in Excel software.
How was the initial setup?
The setup is straightforward. We have Excel, and we can use it as it is. It might need an add-in to be included.
We need maintenance primarily for data analysis. We use it to analyze the data, especially when we have a large dataset that we want to segregate and analyze specifically for a particular functionality. In such cases, we can use Excel for slicing and dicing the data. It allows us to focus on a specific chunk of data to make informed decisions.
What about the implementation team?
The deployment was done by our in-house team. It's a direct tool like Microsoft Excel, but there is an add-in that can be used to integrate with other source systems. It may extend the functionality.
We don't have a separate deployment process. Excel is a file that we have as part of Microsoft Office. It's a direct use, but we might need to include an add-in to display or the data-related menu in the Excel menu bar.
What's my experience with pricing, setup cost, and licensing?
There would be licensing costs because Microsoft 365 Business requires a product key and a license to be present in order to use its products, including Excel and other supportive products.
What other advice do I have?
I would suggest you to start using Excel as a basic step because Excel has its own formulas and functions. They can begin with lookups in Excel and then subsequently move ahead with building queries.
If a person has only Excel to work with, they can start with that. But they would need to have Microsoft 365 Business to proceed further with other features.
Based on the Excel work that I have done using Excel, which is a part of Microsoft 365. So, for Excel, I would rate it eight out of ten.
Therefore, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Data Management at Zeno Health
Stable, scalable, and feature-rich
Pros and Cons
- "The features such as meetings connected with Microsoft Teams and the integration is fabulous."
- "The dashboard is an area of improvement."
- "The dashboard is an area of improvement. It is needed for the summary of the device, telling how many emails you have and what needs to be responded to."
What is our primary use case?
We use Microsoft 365 Business for emails in Outlook.
How has it helped my organization?
Having everything in one platform, that is integrated, helps us to save time. We have better Communication and Collaboration.
What is most valuable?
Managing the complete mailbox, the email thread. The features such as meetings connected with Microsoft Teams and the integration is fabulous.
It works perfectly.
What needs improvement?
The dashboard is an area of improvement. It is needed for the summary of the device. Telling how many emails you have, and what needs to be responded to.
AI-based intelligence should be more intuitive. For example, in Google, you can schedule a meeting and Google will ask you if it should schedule a meeting based on your email. It will tell you the times that are available.
For how long have I used the solution?
I have been using Microsoft 365 Business for one year.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product. We have not experienced any issues with bugs or glitches.
What do I think about the scalability of the solution?
It's a scalable product. My organization has 20,000 people who are using it.
How are customer service and technical support?
We have not contacted technical support.
Which solution did I use previously and why did I switch?
Previously, we used G-Suite, Google, and Gmail but we find that Microsoft is better.
How was the initial setup?
The initial setup is quite easy for me, but it was done through my team.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing.
Which other solutions did I evaluate?
We are currently evaluating MDM software for implementation in our company.
We are looking for a new product. We are doing comparisons and analyzing different products.
What other advice do I have?
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: June 2026
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