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Google Workspace vs Microsoft 365 Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.8
Google Workspace offers ROI through cost reduction, enhanced productivity, seamless integration, and scalability, despite some regional skepticism.
Sentiment score
8.3
Microsoft 365 Business boosts ROI by enhancing communication, cutting costs, and improving security and scalability for remote work.
It also provides good security and the ability for normal users to create simple applications without needing developers.
 

Customer Service

Sentiment score
6.5
Google Workspace customer service is inconsistent, appreciated for reliability but users seek more accessible and comprehensive support options.
Sentiment score
6.0
Microsoft 365 Business support receives mixed reviews, with some praising it and others criticizing its inefficiency and inconsistency.
It would be beneficial if Microsoft had more expert customer support staff.
 

Scalability Issues

Sentiment score
8.5
Google Workspace scales effortlessly, supporting businesses of all sizes with flexible features and seamless user integration and management.
Sentiment score
6.6
Microsoft 365 Business is scalable for any size, though costs may rise; users praise its easy management and flexibility.
 

Stability Issues

Sentiment score
8.7
Google Workspace is highly stable and reliable, with rare minor issues, often rated nine or ten for stability.
Sentiment score
7.3
Microsoft 365 Business is generally stable with minor issues, praised for reliability but occasionally challenged by performance hitches.
The stability of Microsoft 365 Business is rated nine out of ten.
 

Room For Improvement

Google Workspace users face performance and integration issues, high costs, limited functionality, and seek improved security and support.
Microsoft 365 Business needs enhanced integration, security, user experience, support, and simplified interfaces to improve accessibility and usability.
Providing Power BI for a lower package, such as e3, would be beneficial.
 

Setup Cost

Enterprise users consider Google Workspace pricing reasonable with tiered plans, though costs vary based on features and usage.
Microsoft 365 Business offers feature-rich plans with flexible, competitive pricing, though users desire clearer, more affordable pricing structures.
 

Valuable Features

Google Workspace is valued for its seamless integration, collaboration tools, affordability, user-friendly interface, security, and support for remote work.
Microsoft 365 Business offers seamless integration, collaboration tools, cloud storage, security, and remote work capabilities for enhanced productivity.
Microsoft 365 Business integrates well and improves communication, cooperation, and security.
 

Categories and Ranking

Google Workspace
Ranking in Content Collaboration Platforms
3rd
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
100
Ranking in other categories
Email Applications (1st), Wireless Email (2nd), Cloud Storage (4th)
Microsoft 365 Business
Ranking in Content Collaboration Platforms
7th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
242
Ranking in other categories
Mobile Device Management (MDM) (2nd)
 

Mindshare comparison

As of December 2024, in the Content Collaboration Platforms category, the mindshare of Google Workspace is 6.9%, down from 8.7% compared to the previous year. The mindshare of Microsoft 365 Business is 1.7%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms
 

Featured Reviews

Jerome Poudevigne - PeerSpot reviewer
Seamless collaboration with advanced calendaring and real-time document editing
One area of improvement for Google Workspace is the Google Meet functionality. Currently, users cannot upload files directly through Google Meet; instead, they have to share links via Google Drive, which adds unnecessary steps and complexity. This is especially frustrating when dealing with external users who do not have Google IDs. Another area requiring improvement is the chat/messaging feature, which is basic compared to other products like Slack. Having an integrated and efficient messaging system would be beneficial.
LaminDrammeh - PeerSpot reviewer
Improves productivity and allows team collaboration in organizations
Previously, my company did not use a unified communication tool. For unified communication, my company started to use Microsoft 365 Business. My company used to use technology like Slack for team collaboration. My company used to use local products to manage emails. My company had a totally different license for Office 365. Microsoft 365 Business was chosen by our company as a solution to combine everything. My company does not use a similar technology, like Microsoft 365 Business. In general, my company improved by moving away from disintegrated technologies, and now we are able to integrate different technologies using Microsoft 365 Business.
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Use our free recommendation engine to learn which Content Collaboration Platforms solutions are best for your needs.
824,053 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
8%
Educational Organization
7%
Government
7%
Computer Software Company
14%
Manufacturing Company
8%
Healthcare Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Google Workspace?
Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.
What is your experience regarding pricing and costs for Google Workspace?
I'm not satisfied with the cost because I feel these services should be free as they use our data.
What needs improvement with Google Workspace?
Google Workspace lacks the ability to copy and move files from one folder to another easily. I also find it challenging to perform many operations using the context menu in Google Sheets, Google Do...
What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
The cost is not perfect. I rate the cost as seven out of ten. It could be more affordable.
What needs improvement with Microsoft 365 Business?
In terms of features, we expect improvements in analyzing capabilities. Specifically, providing Power BI for a lower package, such as e3, would be beneficial.
 

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
 

Learn More

 

Overview

 

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Find out what your peers are saying about Google Workspace vs. Microsoft 365 Business and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.