Google Workspace vs Microsoft 365 Business comparison

Google and Microsoft are both solutions in the Content Collaboration Platforms category. Google is ranked #2 with an average rating of 8.1, while Microsoft is ranked #8 with an average rating of 8.2. Google holds a 7.3% mindshare in CCP, compared to Microsoft’s 1.5% mindshare. Additionally, 95% of Google users are willing to recommend the solution, compared to 97% of Microsoft users who would recommend it.

Google Workspace

Read 101 Google Workspace reviews

1,205 Views
1,071 Comparison Views

95% willing to recommend

Microsoft 365 Business

Read 244 Microsoft 365 Business reviews

580 Views
243 Comparison Views

97% willing to recommend

Google Workspace

Microsoft 365 Business

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Executive SummaryUpdated on Jan 5, 2025

Google Workspace and Microsoft 365 Business are leading contenders in the collaboration tools market. Google Workspace appears to hold an edge for educational institutions and non-profits thanks to its competitive pricing and robust integration with other Google services, while Microsoft 365 Business benefits enterprises needing deep application integration.

Features: Google Workspace is well-regarded for its cost-effective Gmail, seamless Google service integration, and strong collaboration tools like Google Drive and Hangouts. Microsoft 365 Business stands out with comprehensive integration across Excel, Word, and Teams, offering enhanced functionality and integration.

Room for Improvement: Google Workspace needs to improve integration with traditional email clients like Outlook and enhance offline functionality. Users also report issues with storage limits and interface consistency. Microsoft 365 Business could benefit from cost reductions, easier licensing, and better integration with non-Microsoft platforms, along with more intuitive update management and security enhancements.

Ease of Deployment and Customer Service: Google Workspace's cloud deployment meets the needs of cloud-centric users well, though accessing direct support can be challenging. Microsoft 365 Business offers hybrid deployment flexibility and receives praise for effective customer service and deployment assistance.

Pricing and ROI: Google Workspace offers affordable pricing, especially appealing to education and non-profit sectors, though it can seem high for some small businesses. Its features provide a good ROI. Microsoft 365 Business's high pricing can be justified by productivity and integration gains, though it may seem costly without long-term planning. Both products enhance work efficiency, yet Microsoft can appear more expensive without strategic investments.

To learn more, read our detailed Google Workspace vs. Microsoft 365 Business Report (Updated: March 2025).

Buyer's Guide

Google Workspace vs. Microsoft 365 Business

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.8

Google Workspace offers positive ROI with productivity gains, cost savings, seamless collaboration, and efficient data management despite some cost concerns.

Sentiment score

8.3

Microsoft 365 Business enhances ROI through improved communication, cost savings, scalability, security, and efficient home-based work support.

No quotes available

For more quotes and insights, download the Google Workspace report

It also provides good security and the ability for normal users to create simple applications without needing developers.

Luan Dao

Project Manager at Protonmail

For more quotes and insights, download the Microsoft 365 Business report

Customer Service

Sentiment score

6.1

Customer service and technical support receive mixed reviews, with paid users benefiting from more assistance options than free users.

Sentiment score

7.1

Microsoft 365 Business customer service feedback is mixed, with helpful support but issues like slow response and inconsistent quality.

No quotes available

For more quotes and insights, download the Google Workspace report

It would be beneficial if Microsoft had more expert customer support staff.

Luan Dao

Project Manager at Protonmail

We have had good support from Microsoft, with responsive and well-trained staff who are very polite.

Luca Turco

ICT Manager at Calzavara S.p.A

For more quotes and insights, download the Microsoft 365 Business report

Scalability Issues

Sentiment score

8.0

Google Workspace is praised for its seamless scalability, easily managing thousands of users with minimal configuration issues.

Sentiment score

6.6

Microsoft 365 Business offers scalable, cloud-based solutions for various industries, enabling easy user expansion despite potential cost concerns.

Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook.

Sunil-Nair

IT Manager at Universal Carpets & Rugs

For more quotes and insights, download the Google Workspace report

No quotes available

For more quotes and insights, download the Microsoft 365 Business report

Stability Issues

Sentiment score

8.5

Google Workspace is widely regarded as stable and reliable, with minor integration issues and occasional network-related concerns.

Sentiment score

5.5

Microsoft 365 Business is highly regarded for its stability and reliability, with minimal user-reported issues across work environments.

The only issue is collaboration with Outlook, where I am having a bit of a problem.

Sunil-Nair

IT Manager at Universal Carpets & Rugs

For more quotes and insights, download the Google Workspace report

The stability of Microsoft 365 Business is rated nine out of ten.

Luan Dao

Project Manager at Protonmail

The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.

CharlesBrewer

Managing Director at NaMax Limited

For more quotes and insights, download the Microsoft 365 Business report

Room For Improvement

Google Workspace users face logout issues, slow email, integration challenges, high pricing, and seek improved interfaces and Microsoft compatibility.

Microsoft 365 Business needs better integration, pricing, security, performance, and support enhancements to improve user experience and scalability.

The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.

Sunil-Nair

IT Manager at Universal Carpets & Rugs

For more quotes and insights, download the Google Workspace report

Microsoft has very poor security, and Defender is ineffective.

CharlesBrewer

Managing Director at NaMax Limited

The comprehensive nature of the solution justifies the cost.

Luca Turco

ICT Manager at Calzavara S.p.A

Providing Power BI for a lower package, such as e3, would be beneficial.

Luan Dao

Project Manager at Protonmail

For more quotes and insights, download the Microsoft 365 Business report

Setup Cost

Enterprise users experience mixed feelings on Google Workspace pricing, finding both value in productivity and challenges in affordability.

Microsoft 365 Business offers comprehensive features but is seen as costly, with variable pricing and annual discounts available.

No quotes available

For more quotes and insights, download the Google Workspace report

Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.

CharlesBrewer

Managing Director at NaMax Limited

The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.

Luca Turco

ICT Manager at Calzavara S.p.A

It could be more affordable.

Luan Dao

Project Manager at Protonmail

For more quotes and insights, download the Microsoft 365 Business report

Valuable Features

Google Workspace offers scalable, affordable, user-friendly tools for collaboration, productivity, and secure data management with an intuitive interface.

Microsoft 365 Business offers integrated collaboration tools, cloud storage, security, and continuous updates for effective communication and productivity.

The valuable features include the email service, email updates, and Google Drive.

Sunil-Nair

IT Manager at Universal Carpets & Rugs

For more quotes and insights, download the Google Workspace report

Microsoft 365 Business integrates well and improves communication, cooperation, and security.

Luan Dao

Project Manager at Protonmail

The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product.

Luca Turco

ICT Manager at Calzavara S.p.A

It sometimes proves to be easier than using other tools, and it could be any spreadsheet at all since I'm not using any of Microsoft's exclusive features.

CharlesBrewer

Managing Director at NaMax Limited

For more quotes and insights, download the Microsoft 365 Business report

Categories and Ranking

Google Workspace

Ranking in Content Collaboration Platforms

2nd

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

101

Ranking in other categories

Email Applications (1st), Wireless Email (2nd), Cloud Storage (6th)

Microsoft 365 Business

Ranking in Content Collaboration Platforms

8th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

244

Ranking in other categories

Mobile Device Management (MDM) (2nd)

Mindshare comparison

As of April 2025, in the Content Collaboration Platforms category, the mindshare of Google Workspace is 7.3%, up from 7.3% compared to the previous year. The mindshare of Microsoft 365 Business is 1.5%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Content Collaboration Platforms

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

Luca Turco

ICT Manager at Calzavara S.p.A

Subscription model ensures continuous updates and connectivity across devices

The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product. This contrasts with older perpetual licenses that rarely received updates. The overall suite is very complete, and being tied to a vendor that improves week by week is of great value. Implemented features like sharing calendars and access to emails on multiple devices enhance basic functionalities that were previously lacking.

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Educational Organization

Comms Service Provider

Computer Software Company

16%

Financial Services Firm

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

See all answers

What needs improvement with Google Workspace?

As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...

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What do you like most about Microsoft 365 Business?

The product's initial setup phase was straightforward.

See all answers

What is your experience regarding pricing and costs for Microsoft 365 Business?

The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost. It is generally still worth the money and is cost-effective when considering the pr...

See all answers

What needs improvement with Microsoft 365 Business?

Price is an area for improvement, as spending less money would always be preferable. However, the comprehensive nature of the solution justifies the cost.

See all answers

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Product Reports

Buyer's Guide

Google Workspace

March 2025

Download Google Workspace product report

Buyer's Guide

Microsoft 365 Business

March 2025

Download Microsoft 365 Business product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

Microsoft 365 Business is an essential tool for organizations focusing on emails, document management, and collaboration, leveraging its cloud-based applications for daily office tasks and remote work.

Organizations utilize Microsoft 365 Business to enhance productivity and ensure secure document sharing, integrating it with tools like Word, Excel, PowerPoint, Teams, and SharePoint. It's widely used for business intelligence, mobile device management, and remote document access. Many businesses migrate to Microsoft 365 Business for better connectivity and efficiency, appreciating its seamless tool integration, which aids in financial functions and team collaboration. Users value its high productivity, extensive collaboration via Teams, and cost-effective subscription plans, despite areas needing improvement, such as admin panels, security integration, and user experience.

What are the most important features of Microsoft 365 Business?

High productivity without custom tools
Seamless integration across devices
Extensive collaboration via Teams, file sharing, and video conferencing
Offline access
Ease of use and simplicity in adding licenses
Security and cost-effectiveness of subscription plans
Auto-updating software
SharePoint, Power BI, OneDrive, Outlook integration
Unified cloud storage

What are the benefits or ROI users should look for in reviews?

Enhanced productivity and collaboration
Cost savings with subscription plans
Increased mobility and remote access
Improved document security and sharing
Seamless integration with business applications
Efficiency in business intelligence and mobile device management

In specific industries like finance and remote work-centric sectors, Microsoft 365 Business is implemented extensively for its robust document management, financial functions, and exceptional team collaboration capabilities. Its unified cloud storage and mobile access ensure teams stay connected and productive, regardless of location.

Microsoft

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company

Buyer's Guide

Google Workspace vs. Microsoft 365 Business

March 2025

Free Report: Google Workspace vs. Microsoft 365 Business

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