Google Workspace vs Microsoft 365 Business comparison

Google and Microsoft are both solutions in the Content Collaboration Platforms category. Google is ranked #2 with an average rating of 8.1, while Microsoft is ranked #8 with an average rating of 8.2. Google holds a 7.3% mindshare in CCP, compared to Microsoft’s 1.5% mindshare. Additionally, 95% of Google users are willing to recommend the solution, compared to 97% of Microsoft users who would recommend it.

Google Workspace

Read 102 Google Workspace reviews

1,205 Views
1,071 Comparison Views

95% willing to recommend

Microsoft 365 Business

Read 244 Microsoft 365 Business reviews

580 Views
243 Comparison Views

97% willing to recommend

Google Workspace

Microsoft 365 Business

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Executive SummaryUpdated on Apr 6, 2025

Google Workspace and Microsoft 365 Business compete in the business productivity software category. Google Workspace is favored for its scalability and cost-effectiveness, especially for small businesses, while Microsoft 365 Business has an advantage in its integration with existing systems and extensive suite of applications, which is indispensable for larger organizations.

Features: Google Workspace offers tools like Gmail, Drive, and Sheets, which provide seamless collaboration and productivity across platforms. Its affordability and ease of use are key strengths for small to medium-sized businesses. Microsoft 365 Business stands out with a comprehensive suite of applications like Word, Excel, and Teams, providing extensive integration with Windows and Office tools, which streamline operations and enhance productivity in larger organizations.

Room for Improvement: Google Workspace users face challenges with integration, particularly Outlook compatibility and Excel’s limited functionality. Enhancements could be made to Gmail’s interface and enterprise controls. Microsoft 365 Business users highlight the complexity in licensing, high pricing, and occasional technical issues with applications like Teams and Outlook, necessitating improvements in these areas.

Ease of Deployment and Customer Service: Both Google Workspace and Microsoft 365 Business benefit from their cloud-based deployment, which simplifies implementation. Google Workspace is known for its straightforward setup but receives mixed reviews for customer support quality. Microsoft 365 Business, while praised for its established service network, can encounter difficulties during the initial setup process.

Pricing and ROI: Google Workspace is attractive to smaller businesses due to budget-friendly pricing and flexibility benefits. The ROI is linked to reduced costs for remote work solutions. Microsoft 365 Business, though more expensive, justifies its cost through robust features that enhance productivity and collaboration. Both products could improve in terms of cost transparency and competitive pricing strategies.

To learn more, read our detailed Google Workspace vs. Microsoft 365 Business Report (Updated: April 2025).

Buyer's Guide

Google Workspace vs. Microsoft 365 Business

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.8

Google Workspace boosts productivity and collaboration, offering streamlined tools and flexibility despite variable costs and returns per organization.

Sentiment score

8.3

Microsoft 365 Business enhances ROI through improved communication, cost savings, scalability, security, and efficient home-based work support.

No quotes available

For more quotes and insights, download the Google Workspace report

It also provides good security and the ability for normal users to create simple applications without needing developers.

Luan Dao

Project Manager at Protonmail

For more quotes and insights, download the Microsoft 365 Business report

Customer Service

Sentiment score

6.7

Google Workspace's support is efficient and user-friendly; however, users seek improved communication and direct contact options.

Sentiment score

7.1

Microsoft 365 Business customer service feedback is mixed, with helpful support but issues like slow response and inconsistent quality.

In the past, we experienced a problem with automatic emails being blocked, and the support team resolved the issue quickly.

Ovidiu Vasu

Technical Manager IT Development at Sostenia

For more quotes and insights, download the Google Workspace report

We have had good support from Microsoft, with responsive and well-trained staff who are very polite.

Luca Turco

ICT Manager at Calzavara S.p.A

It would be beneficial if Microsoft had more expert customer support staff.

Luan Dao

Project Manager at Protonmail

For more quotes and insights, download the Microsoft 365 Business report

Scalability Issues

Sentiment score

8.1

Google Workspace offers scalable, cloud-based solutions enabling effortless growth, efficient management, and seamless integration for businesses of all sizes.

Sentiment score

6.6

Microsoft 365 Business offers scalable, cloud-based solutions for various industries, enabling easy user expansion despite potential cost concerns.

It supports around 2,500 users in our company, and this scalability assists us in maintaining our infrastructure.

Ovidiu Vasu

Technical Manager IT Development at Sostenia

Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook.

Sunil-Nair

IT Manager at Universal Carpets & Rugs

For more quotes and insights, download the Google Workspace report

No quotes available

For more quotes and insights, download the Microsoft 365 Business report

Stability Issues

Sentiment score

8.6

Google Workspace is highly stable and reliable, with users rating it nine or ten, despite minor Outlook integration issues.

Sentiment score

5.5

Microsoft 365 Business is highly regarded for its stability and reliability, with minimal user-reported issues across work environments.

This stability is crucial to us because it ensures we do not lose communication or connection while using messaging and accessing files.

Ovidiu Vasu

Technical Manager IT Development at Sostenia

The only issue is collaboration with Outlook, where I am having a bit of a problem.

Sunil-Nair

IT Manager at Universal Carpets & Rugs

For more quotes and insights, download the Google Workspace report

The stability of Microsoft 365 Business is rated nine out of ten.

Luan Dao

Project Manager at Protonmail

The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.

CharlesBrewer

Managing Director at NaMax Limited

For more quotes and insights, download the Microsoft 365 Business report

Room For Improvement

Google Workspace needs improved integration, enhanced features, better security, automation, and offline capabilities to compete with Microsoft Office.

Microsoft 365 Business needs better integration, pricing, security, performance, and support enhancements to improve user experience and scalability.

The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.

Sunil-Nair

IT Manager at Universal Carpets & Rugs

The security functionalities are similar to those in competitors like Active Directory, but they could be optimized for stronger security features.

Ovidiu Vasu

Technical Manager IT Development at Sostenia

For more quotes and insights, download the Google Workspace report

Providing Power BI for a lower package, such as e3, would be beneficial.

Luan Dao

Project Manager at Protonmail

The comprehensive nature of the solution justifies the cost.

Luca Turco

ICT Manager at Calzavara S.p.A

Microsoft has very poor security, and Defender is ineffective.

CharlesBrewer

Managing Director at NaMax Limited

For more quotes and insights, download the Microsoft 365 Business report

Setup Cost

Enterprise buyers find Google Workspace affordable, despite lacking some apps, with pricing rated five to eight out of ten.

Microsoft 365 Business offers comprehensive features but is seen as costly, with variable pricing and annual discounts available.

The current cost is approximately seven to ten euros per user per month.

Ovidiu Vasu

Technical Manager IT Development at Sostenia

For more quotes and insights, download the Google Workspace report

The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.

Luca Turco

ICT Manager at Calzavara S.p.A

Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.

CharlesBrewer

Managing Director at NaMax Limited

It could be more affordable.

Luan Dao

Project Manager at Protonmail

For more quotes and insights, download the Microsoft 365 Business report

Valuable Features

Google Workspace enhances productivity with affordable Gmail, collaboration tools, seamless integration, and secure multi-user access for efficient teamwork.

Microsoft 365 Business offers integrated collaboration tools, cloud storage, security, and continuous updates for effective communication and productivity.

These tools enhance productivity by allowing us to edit the same file at the same time, making collaboration much smoother.

Ovidiu Vasu

Technical Manager IT Development at Sostenia

The valuable features include the email service, email updates, and Google Drive.

Sunil-Nair

IT Manager at Universal Carpets & Rugs

For more quotes and insights, download the Google Workspace report

Microsoft 365 Business integrates well and improves communication, cooperation, and security.

Luan Dao

Project Manager at Protonmail

The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product.

Luca Turco

ICT Manager at Calzavara S.p.A

It sometimes proves to be easier than using other tools, and it could be any spreadsheet at all since I'm not using any of Microsoft's exclusive features.

CharlesBrewer

Managing Director at NaMax Limited

For more quotes and insights, download the Microsoft 365 Business report

Categories and Ranking

Google Workspace

Ranking in Content Collaboration Platforms

2nd

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

102

Ranking in other categories

Email Applications (1st), Wireless Email (2nd), Cloud Storage (6th)

Microsoft 365 Business

Ranking in Content Collaboration Platforms

8th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

244

Ranking in other categories

Mobile Device Management (MDM) (2nd)

Mindshare comparison

As of April 2025, in the Content Collaboration Platforms category, the mindshare of Google Workspace is 7.3%, up from 7.3% compared to the previous year. The mindshare of Microsoft 365 Business is 1.5%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Content Collaboration Platforms

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

Luca Turco

ICT Manager at Calzavara S.p.A

Subscription model ensures continuous updates and connectivity across devices

The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product. This contrasts with older perpetual licenses that rarely received updates. The overall suite is very complete, and being tied to a vendor that improves week by week is of great value. Implemented features like sharing calendars and access to emails on multiple devices enhance basic functionalities that were previously lacking.

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

Educational Organization

Comms Service Provider

Computer Software Company

16%

Financial Services Firm

10%

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

See all answers

What needs improvement with Google Workspace?

As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...

See all answers

What do you like most about Microsoft 365 Business?

The product's initial setup phase was straightforward.

See all answers

What is your experience regarding pricing and costs for Microsoft 365 Business?

The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost. It is generally still worth the money and is cost-effective when considering the pr...

See all answers

What needs improvement with Microsoft 365 Business?

Price is an area for improvement, as spending less money would always be preferable. However, the comprehensive nature of the solution justifies the cost.

See all answers

Comparisons

Microsoft Exchange Online vs Google Workspace

Compared 29% of the time

Amazon WorkMail vs Google Workspace

Compared 29% of the time

ProtonMail vs Google Workspace

Compared 9% of the time

Office 365 vs Google Workspace

Compared 4% of the time

Amazon WorkDocs vs Google Workspace

Compared 4% of the time

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Jamf Pro vs Microsoft 365 Business

Compared 24% of the time

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Compared 12% of the time

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ManageEngine Endpoint Central vs Microsoft 365 Business

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Product Reports

Buyer's Guide

Google Workspace

April 2025

Download Google Workspace product report

Buyer's Guide

Microsoft 365 Business

April 2025

Download Microsoft 365 Business product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

Microsoft 365 Business is an essential tool for organizations focusing on emails, document management, and collaboration, leveraging its cloud-based applications for daily office tasks and remote work.

Organizations utilize Microsoft 365 Business to enhance productivity and ensure secure document sharing, integrating it with tools like Word, Excel, PowerPoint, Teams, and SharePoint. It's widely used for business intelligence, mobile device management, and remote document access. Many businesses migrate to Microsoft 365 Business for better connectivity and efficiency, appreciating its seamless tool integration, which aids in financial functions and team collaboration. Users value its high productivity, extensive collaboration via Teams, and cost-effective subscription plans, despite areas needing improvement, such as admin panels, security integration, and user experience.

What are the most important features of Microsoft 365 Business?

High productivity without custom tools
Seamless integration across devices
Extensive collaboration via Teams, file sharing, and video conferencing
Offline access
Ease of use and simplicity in adding licenses
Security and cost-effectiveness of subscription plans
Auto-updating software
SharePoint, Power BI, OneDrive, Outlook integration
Unified cloud storage

What are the benefits or ROI users should look for in reviews?

Enhanced productivity and collaboration
Cost savings with subscription plans
Increased mobility and remote access
Improved document security and sharing
Seamless integration with business applications
Efficiency in business intelligence and mobile device management

In specific industries like finance and remote work-centric sectors, Microsoft 365 Business is implemented extensively for its robust document management, financial functions, and exceptional team collaboration capabilities. Its unified cloud storage and mobile access ensure teams stay connected and productive, regardless of location.

Microsoft

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company

Buyer's Guide

Google Workspace vs. Microsoft 365 Business

April 2025

Free Report: Google Workspace vs. Microsoft 365 Business

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