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Amazon WorkMail vs Google Workspace comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 13, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.1
Replacing WhatsApp with Amazon WorkMail halved costs, improved communication, and provided scalable, stable services reducing downtime concerns.
Sentiment score
6.7
Google Workspace boosts productivity and efficiency with integration and collaboration features, despite potentially high costs.
 

Customer Service

Sentiment score
4.5
Customer feedback on Amazon WorkMail support is mixed, with experiences ranging from responsive assistance to dissatisfaction over communication issues.
Sentiment score
5.1
Google Workspace offers varied customer service; users appreciate fast responses but face challenges with technical support and direct assistance.
We have sent some emails and they have responded promptly, so we are satisfied.
In the past, we experienced a problem with automatic emails being blocked, and the support team resolved the issue quickly.
With Gemini, I was charged for a year without receiving any guidance on its usage.
 

Scalability Issues

Sentiment score
8.0
Amazon WorkMail is praised for scalability, accommodating large user bases and email traffic efficiently despite some cost concerns.
Sentiment score
7.4
Google Workspace is praised for its scalability, flexibility, and integration, despite minor resource limitations and licensing concerns.
I do not have any concerns regarding the scalability of Amazon WorkMail, as we are sending about 40,000 to 50,000 emails per day, doing both transactional and batch with a queuing mechanism internally.
It supports around 2,500 users in our company, and this scalability assists us in maintaining our infrastructure.
Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook.
 

Stability Issues

Sentiment score
8.2
Amazon WorkMail is highly rated for stability, handling large volumes reliably with no reported issues or downtime.
Sentiment score
7.8
Google Workspace is praised for reliability and stability, despite occasional Outlook integration issues and internet-related performance hitches.
The stability of Google Workspace is excellent and very solid.
This stability is crucial to us because it ensures we do not lose communication or connection while using messaging and accessing files.
The only issue is collaboration with Outlook, where I am having a bit of a problem.
 

Room For Improvement

Users seek an intuitive interface, improved pricing, advanced features, better spam filtering, scalability, and enhanced support for Amazon WorkMail.
Google Workspace faces performance, usability, and integration issues, needing improvements in functionality, security, and productivity tools.
The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.
The security functionalities are similar to those in competitors like Active Directory, but they could be optimized for stronger security features.
 

Setup Cost

Amazon WorkMail receives mixed reviews on pricing, appreciated for its free tier but considered costly beyond its allocation.
Google Workspace pricing ranges from $8-$15 per user, seen as reasonable but sometimes costly, with licensing complexity concerns.
I have heard that compared to other providers, it is considerably cheaper.
The current cost is approximately seven to ten euros per user per month.
 

Valuable Features

Amazon WorkMail provides scalable, secure email management with AWS integration, enhancing efficiency, user experience, and workflow expansion.
Google Workspace offers seamless integration, collaboration, security, multi-device access, and affordability with tools like Gmail, Drive, and Meet.
I find the feature that checks how many emails have been successfully sent and how many of them have been opened very useful, because in our application, we know the usage of the emails.
The valuable features include the email service, email updates, and Google Drive.
These tools enhance productivity by allowing us to edit the same file at the same time, making collaboration much smoother.
 

Categories and Ranking

Amazon WorkMail
Ranking in Email Applications
4th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
13
Ranking in other categories
Cloud Email (2nd)
Google Workspace
Ranking in Email Applications
1st
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
104
Ranking in other categories
Wireless Email (2nd), Cloud Storage (5th), Content Collaboration Platforms (4th)
 

Mindshare comparison

As of July 2025, in the Email Applications category, the mindshare of Amazon WorkMail is 9.5%, down from 10.4% compared to the previous year. The mindshare of Google Workspace is 21.5%, down from 24.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

Ramkumar  Kolpurath - PeerSpot reviewer
Seamless email communication improves cost-effectiveness and security with valuable tracking features
The features of Amazon WorkMail that I have found the most valuable so far include sending emails and tracking whether the email is read or not. I find the feature that checks how many emails have been successfully sent and how many of them have been opened very useful, because in our application, we know the usage of the emails. The encryption of emails, both in transit and at rest, has benefited our security strategy as it is a layer of security that provides us better confidence for customers and also internally tracks the security aspects. The encryption meets my expectations.
Sunil-Nair - PeerSpot reviewer
Email collaboration and accessibility have improved team productivity
The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Comms Service Provider
8%
University
8%
Healthcare Company
7%
Computer Software Company
13%
Educational Organization
8%
Comms Service Provider
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Amazon WorkMail?
We use the tool for transactional emails and marketing.
What needs improvement with Amazon WorkMail?
We are satisfied with Amazon WorkMail, as it is able to send emails and provide receipts, including the read and other statuses. Since we are doing more API side integrations, there does not seem t...
What advice do you have for others considering Amazon WorkMail?
From the communication aspects, working with Amazon WorkMail has been seamless and cost-effective. My customers do not make any use of Amazon WorkMail's compatibility with Microsoft Active Director...
What do you like most about Google Workspace?
Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.
What is your experience regarding pricing and costs for Google Workspace?
The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor expensive. The current cost is approximately seven to ten euros per user per mont...
What needs improvement with Google Workspace?
I do not have any major suggestions for improvement. However, while the security functionalities are similar to those in competitors like Active Directory, they could be optimized for stronger secu...
 

Also Known As

Amazon SES
G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
Find out what your peers are saying about Amazon WorkMail vs. Google Workspace and other solutions. Updated: July 2025.
863,679 professionals have used our research since 2012.