Amazon WorkMail vs Google Workspace comparison

Amazon Web Services (AWS) and Google are both solutions in the Email Applications category. Amazon Web Services (AWS) is ranked #4 with an average rating of 8.5, while Google is ranked #1 with an average rating of 7.9. Amazon Web Services (AWS) holds a 10.7% mindshare in EA, compared to Google’s 24.1% mindshare. Additionally, 84% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 95% of Google users who would recommend it.

Amazon WorkMail

Read 12 Amazon WorkMail reviews

3,440 Views
2,655 Comparison Views

84% willing to recommend

Google Workspace

Read 100 Google Workspace reviews

6,715 Views
6,038 Comparison Views

95% willing to recommend

Amazon WorkMail

Google Workspace

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Sep 29, 2024

Google Workspace and Amazon WorkMail are popular email and collaboration suites. Based on user reviews, Google Workspace receives higher marks for features and ease of deployment, while some users find Amazon WorkMail's performance more robust for specific enterprise needs.

Features: Google Workspace is favored for its seamless integration with other Google services, intuitive collaboration tools, and productivity enhancements from features like Docs, Sheets, and Meet. Amazon WorkMail is praised for its reliable email delivery, integration with AWS services, and strong security protocols.

Room for Improvement: Google Workspace users highlight the need for improved offline capabilities, more flexible storage options, and better customization. Amazon WorkMail users express a desire for enhanced calendar features, better mobile app experiences, and more intuitive user interfaces.

Ease of Deployment and Customer Service: Google Workspace deployment is noted for its simplicity and efficient onboarding process. Users find Google's customer service helpful but sometimes slow to resolve issues. Amazon WorkMail’s deployment can be more complex and may require more technical expertise. Users mention Amazon’s customer service is thorough but lacks immediacy.

Pricing and ROI: Google Workspace is considered cost-effective for small to medium-sized businesses, with positive ROI due to productivity gains. Amazon WorkMail’s pricing is competitive for enterprises already utilizing AWS services. Users acknowledge it as a good investment but often weigh the value of included features against Google Workspace.

To learn more, read our detailed Amazon WorkMail vs. Google Workspace Report (Updated: December 2024).

Buyer's Guide

Amazon WorkMail vs. Google Workspace

December 2024

Download the complete report

Helped 824,053 peers since 2012

Categories and Ranking

Amazon WorkMail

Ranking in Email Applications

4th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Cloud Email (3rd)

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

100

Ranking in other categories

Wireless Email (2nd), Cloud Storage (4th), Content Collaboration Platforms (3rd)

Mindshare comparison

As of December 2024, in the Email Applications category, the mindshare of Amazon WorkMail is 10.7%, up from 9.5% compared to the previous year. The mindshare of Google Workspace is 24.1%, up from 21.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Michael Olayemi

Senior Software Engineer at Checkit

Provides free messages and helps to keep customers updated

The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email. I would only suggest that Amazon WorkMail relax the rules for using Amazon SES in production. When you create an account, it starts in Sandbox mode, which means you can't use it in production right away. You must go through a process, message Amazon, and request to move it to production. Since Amazon is a big company, I feel customers shouldn't need this permission to use the service in production.

Read full review

Jerome Poudevigne

CTO at Lounivo

Seamless collaboration with advanced calendaring and real-time document editing

One area of improvement for Google Workspace is the Google Meet functionality. Currently, users cannot upload files directly through Google Meet; instead, they have to share links via Google Drive, which adds unnecessary steps and complexity. This is especially frustrating when dealing with external users who do not have Google IDs. Another area requiring improvement is the chat/messaging feature, which is basic compared to other products like Slack. Having an integrated and efficient messaging system would be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature is that Amazon SES provides verified email messages."

"We use the tool for transactional emails and marketing."

"There is no need for me to set up security."

"The most valuable feature of the Amazon WorkMail for me is the SMC server. It makes my work much easier, especially since I often work with Spring Boot. There are many built-in APIs in Spring Boot that help with messaging. What I appreciate about it is that it simplifies the process. I don't need to write much code; I define the credentials in my properties or environment variables. The Java Message API, an internal API from Spring Boot, does most of the work. I set up the properties and connected them to the SMC server, and I can send emails."

"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."

"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."

"It is very stable. I haven't faced any issues."

"Amazon WorkMail integrates with Route 53 and other AWS services, providing a seamless experience when using AWS infrastructure."

More Amazon WorkMail pros

"When it comes to email, Google has a very good anti-spam engine or solution. We get very less spams. We don't have to use an external anti-spam solution with this."

"The initial setup of Google Workspace is straightforward."

"What I like most about Google Workspace is the Google Drive app because you can easily access it from anywhere and from any device. I also find the solution easy to use. It's user-friendly."

"Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing."

"All the Microsoft Office features are available in Google Workspace."

"G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs."

"The features we use quite a lot are the mail and Google Drive. We can store documents and share documents between both employees here, locally in Sweden, and we have an office in the US as well. It's a very easy way to share information and documents, and have online meetings and stuff with Google Meet. We use it quite a lot."

"The tool helps me keep a backup of old emails. Like everyone else, I love the Google search engine for searching emails on webmail. The Google Workspace connector for Outlook works well, so I have no issues with that."

More Google Workspace pros

Cons

"Amazon WorkMail's user interface could be more intuitive and user-friendly."

"The product should improve technical support."

"WorkMail is not available in all the regions."

"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."

"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."

"The only issue is the price, which is far too expensive."

"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."

"I would like to see detailed reports on email success and failure rates."

More Amazon WorkMail cons

"The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort."

"The performance speed could be improved when the internet connection is slow."

"And I think Google Translate could add more features. For example, it could be integrated when typing in a document or a web browser like Grammarly."

"I talked with G Suite recently because my G Suite has a temporary block. I communicated with the G Suite representative or Google representative, and he told me that I sent a lot of emails, so my email was temporarily blocked. But I know I have not sent more than 500 emails daily to reach the limit. I sent only 5,200 emails, but unfortunately, my G Suite account was temporarily blocked for 24 hours, and then he resolved it. I think they need to improve G Suite because this temporary block is not fair."

"It would be a lot nicer if the default Gmail came with features that we currently need add-ons for, such as tables, automatic BCC, resizing of the panel on the left-hand side, email highlighting, and configuring the display of time and date against each email."

"With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version."

"We use Zoom most of the time for official meetings, and we use Google Meet only for internal meetings. I would like to get an improvised Google Meet. It would be good if they can make Google Meet more clear in communication and more scalable like Zoom."

"Integrating Copilot with Google Workspace is slightly difficult."

More Google Workspace cons

Pricing and Cost Advice

"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."

"It's very cheap. The cheapest among all the services available."

"WorkMail does require a license, it is, per user."

"The solution should improve its price."

"We normally purchase the license on a yearly basis."

"We pay on yearly basis."

"We pay a monthly subscription for the use of this solution."

"The pricing is very high, although I cannot tell if this is the result of the Indian vendors artificially inflating it."

"I rate Google Workspace's pricing five to six out of ten. We do not pay any extra costs."

"Careful consideration should be given to the different licensing options and provisions should be made for additional applications that may be required for your particular business."

"You pay for Google Workspace based on your usage and the apps you use, but in my case, it's free, but if I used it a lot more, I'd probably need to pay. 15GB is enough for me, but I see myself upgrading and paying the additional charges for more storage regularly."

"The pricing is comparable, it's pretty decent."

More Google Workspace pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Email Applications solutions are best for your needs.

See recommendations

824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

18%

Government

Manufacturing Company

Comms Service Provider

Computer Software Company

14%

Financial Services Firm

Educational Organization

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Amazon WorkMail?

We use the tool for transactional emails and marketing.

See all answers

What needs improvement with Amazon WorkMail?

Amazon WorkMail's user interface could be more intuitive and user-friendly. Integration with Gmail using both SMTP and POP3 would be beneficial.

See all answers

What advice do you have for others considering Amazon WorkMail?

Currently, I don't have any advice about using Amazon WorkMail. Since I only use AWS and am unfamiliar with its competitors, I can't recommend it.

See all answers

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

See all answers

What needs improvement with Google Workspace?

Google Workspace lacks the ability to copy and move files from one folder to another easily. I also find it challenging to perform many operations using the context menu in Google Sheets, Google Do...

See all answers

Comparisons

Microsoft Exchange Online vs Amazon WorkMail

Compared 14% of the time

ZeptoMail vs Amazon WorkMail

Compared 3% of the time

SendGrid vs Amazon WorkMail

Compared 3% of the time

MailChimp vs Amazon WorkMail

Compared 2% of the time

ProtonMail vs Amazon WorkMail

Compared 2% of the time

More Amazon WorkMail Competitors

Microsoft Exchange Online vs Google Workspace

Compared 34% of the time

ProtonMail vs Google Workspace

Compared 6% of the time

IceWarp vs Google Workspace

Compared 4% of the time

Amazon WorkDocs vs Google Workspace

Compared 3% of the time

Zoho Mail vs Google Workspace

Compared 3% of the time

More Google Workspace Competitors

Product Reports

Buyer's Guide

Amazon WorkMail

November 2024

Download Amazon WorkMail product report

Buyer's Guide

Google Workspace

December 2024

Download Google Workspace product report

Also Known As

Amazon SES

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

Learn More

Amazon Web Services (AWS)

Google

Overview

Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile email client applications. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars using the client application of their choice, including Microsoft Outlook, native iOS and Android email applications, any client application supporting the IMAP protocol, or directly through a web browser. You can integrate Amazon WorkMail with your existing corporate directory, use email journaling to meet compliance requirements, and control both the keys that encrypt your data and the location in which your data is stored. You can also set up interoperability with Microsoft Exchange Server, and programmatically manage users, groups, and resources using the Amazon WorkMail SDK.

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Buyer's Guide

Amazon WorkMail vs. Google Workspace

December 2024

Free Report: Amazon WorkMail vs. Google Workspace

Find out what your peers are saying about Amazon WorkMail vs. Google Workspace and other solutions. Updated: December 2024.

DOWNLOAD NOW

824,053 professionals have used our research since 2012.

See our Amazon WorkMail vs. Google Workspace report.

See our list of best Email Applications vendors.

We monitor all Email Applications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.