Amazon WorkMail vs Google Workspace comparison

Amazon Web Services (AWS) and Google are both solutions in the Email Applications category. Amazon Web Services (AWS) is ranked #4 with an average rating of 8.5, while Google is ranked #1 with an average rating of 8.2. Amazon Web Services (AWS) holds a 10.7% mindshare in EA, compared to Google’s 23.8% mindshare. Additionally, 84% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 95% of Google users who would recommend it.

Amazon WorkMail

Read 12 Amazon WorkMail reviews

3,350 Views
2,607 Comparison Views

84% willing to recommend

Google Workspace

Read 101 Google Workspace reviews

6,522 Views
5,908 Comparison Views

95% willing to recommend

Amazon WorkMail

Google Workspace

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 5, 2025

Google Workspace and Amazon WorkMail compete in the realm of business productivity suites. Google Workspace seems to have the upper hand due to its user-friendliness and broader feature set, although Amazon WorkMail excels in its seamless integration with AWS services and robust security measures.

Features: Google Workspace provides tools like Gmail, Drive, and Google Meet, known for user-friendliness and scalability, making it affordable for small businesses with various discount options. Amazon WorkMail offers reliability, security, and seamless integration within AWS services, catering to businesses with a focus on email deliverability and platform security.

Room for Improvement: Google Workspace users experience synchronization errors, pricing complexities, and wish for advanced features in Sheets and intuitive interfaces. Amazon WorkMail is limited in integration with non-AWS services and needs improved scalability options and intuitive UIs. Availability across all AWS regions is also a noted issue.

Ease of Deployment and Customer Service: Google Workspace is praised for straightforward setup but lacks direct support options, affecting customer service responsiveness. Amazon WorkMail offers flexible deployment models and reliable support, yet struggles with direct support accessibility similar to Google.

Pricing and ROI: Google Workspace is viewed as cost-effective for its extensive features but becomes expensive with added users. It sees high ROI through productivity enhancements. Amazon WorkMail's pricing is competitive but can be expensive for SMBs in certain regions, offering a free tier that benefits startups but incurs charges for exceeded usage.

To learn more, read our detailed Amazon WorkMail vs. Google Workspace Report (Updated: January 2025).

Buyer's Guide

Amazon WorkMail vs. Google Workspace

January 2025

Download the complete report

Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon WorkMail

Ranking in Email Applications

4th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Cloud Email (2nd)

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

101

Ranking in other categories

Wireless Email (2nd), Cloud Storage (4th), Content Collaboration Platforms (2nd)

Mindshare comparison

As of January 2025, in the Email Applications category, the mindshare of Amazon WorkMail is 10.7%, up from 9.9% compared to the previous year. The mindshare of Google Workspace is 23.8%, up from 22.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Michael Olayemi

Senior Software Engineer at Checkit

Provides free messages and helps to keep customers updated

The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email. I would only suggest that Amazon WorkMail relax the rules for using Amazon SES in production. When you create an account, it starts in Sandbox mode, which means you can't use it in production right away. You must go through a process, message Amazon, and request to move it to production. Since Amazon is a big company, I feel customers shouldn't need this permission to use the service in production.

Read full review

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of the Amazon WorkMail for me is the SMC server. It makes my work much easier, especially since I often work with Spring Boot. There are many built-in APIs in Spring Boot that help with messaging. What I appreciate about it is that it simplifies the process. I don't need to write much code; I define the credentials in my properties or environment variables. The Java Message API, an internal API from Spring Boot, does most of the work. I set up the properties and connected them to the SMC server, and I can send emails."

"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."

"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."

"There is no need for me to set up security."

"The product is very user-friendly."

"It is very stable. I haven't faced any issues."

"The best feature is that Amazon SES provides verified email messages."

"Amazon SES is very easy to configure."

More Amazon WorkMail pros

"The most valuable feature is that it is simple to use."

"The implementation was very easy."

"The document sharing in which multiple people can work on the same document. To go along with that is the archiving of documents. If you mess up a document, it's easy to go get a previous version."

"The solution is very intuitive."

"The user interface is fantastic. It's also available for the individual person, so that's also a great thing about it."

"The security and privacy policies of G Suite make it efficient, and the organizational data is secure."

"It's certainly easier to meet. We have offices around the world and the ability to have a company meeting on Google Meet platform makes it a whole lot easier to actually have everybody virtually in one room at the same time."

"Only a few competitors can do precisely what Google Workspace does in terms of email management and calendar management through its Gmail and Google Calendar apps. It's a very seamless platform."

More Google Workspace pros

Cons

"Amazon WorkMail's user interface could be more intuitive and user-friendly."

"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."

"WorkMail is not available in all the regions."

"The only issue is the price, which is far too expensive."

"There is room for improvement in the scalability."

"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."

"I would like to see detailed reports on email success and failure rates."

"The product should improve technical support."

More Amazon WorkMail cons

"I found that there is no desktop application for this solution, and that's a major fault of this application."

"The tool should improve its on-prem capabilities to include people who are working offline. The pricing is also a challenge for both the Indian and overseas markets. The tool has a cap of 300 licenses. The product's price has also increased by 10 percent. Businesses are struggling to justify the ROI. Users cannot block emails unless they have a strong firewall."

"They can maybe improve its graphical user interface. Google is not really known for having a PC interface. It is just a nice-to-have feature."

"The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint."

"Some people complain that Google Mail is inflexible. It was advanced 10 years ago, but other solutions are cleaner and clearer."

"The solution could improve by having more frequent updates."

"Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined."

"The UI could be more graphic and sassy, but otherwise, it is quite functional."

More Google Workspace cons

Pricing and Cost Advice

"It's very cheap. The cheapest among all the services available."

"The solution should improve its price."

"WorkMail does require a license, it is, per user."

"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."

"The solution is expensive."

"The pricing of Google Workspace, so far, has been reasonable."

"The price of Google Workspace is reasonable. I pay less than 100 a month."

"Pricing is something concerning. We find the solution very expensive."

"We have purchased an annual subscription."

"I rate Google Workspace's pricing five to six out of ten. We do not pay any extra costs."

"It's low in cost as compared to Office 365. There is an annual licensing cost."

"The price per client within the business is too high."

More Google Workspace pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Email Applications solutions are best for your needs.

See recommendations

831,158 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Government

10%

University

Media Company

Computer Software Company

13%

Financial Services Firm

Educational Organization

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Amazon WorkMail?

We use the tool for transactional emails and marketing.

See all answers

What needs improvement with Amazon WorkMail?

Amazon WorkMail's user interface could be more intuitive and user-friendly. Integration with Gmail using both SMTP and POP3 would be beneficial.

See all answers

What advice do you have for others considering Amazon WorkMail?

Currently, I don't have any advice about using Amazon WorkMail. Since I only use AWS and am unfamiliar with its competitors, I can't recommend it.

See all answers

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

See all answers

What needs improvement with Google Workspace?

Google Workspace lacks the ability to copy and move files from one folder to another easily. I also find it challenging to perform many operations using the context menu in Google Sheets, Google Do...

See all answers

Comparisons

Microsoft Exchange Online vs Amazon WorkMail

Compared 14% of the time

ZeptoMail vs Amazon WorkMail

Compared 3% of the time

SendGrid vs Amazon WorkMail

Compared 2% of the time

ProtonMail vs Amazon WorkMail

Compared 2% of the time

MailChimp vs Amazon WorkMail

Compared 2% of the time

More Amazon WorkMail Competitors

Microsoft Exchange Online vs Google Workspace

Compared 33% of the time

ProtonMail vs Google Workspace

Compared 6% of the time

IceWarp vs Google Workspace

Compared 4% of the time

Amazon WorkDocs vs Google Workspace

Compared 4% of the time

Zoho Mail vs Google Workspace

Compared 3% of the time

More Google Workspace Competitors

Product Reports

Buyer's Guide

Amazon WorkMail

November 2024

Download Amazon WorkMail product report

Buyer's Guide

Google Workspace

January 2025

Download Google Workspace product report

Also Known As

Amazon SES

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

Learn More

Amazon Web Services (AWS)

Google

Overview

Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile email client applications. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars using the client application of their choice, including Microsoft Outlook, native iOS and Android email applications, any client application supporting the IMAP protocol, or directly through a web browser. You can integrate Amazon WorkMail with your existing corporate directory, use email journaling to meet compliance requirements, and control both the keys that encrypt your data and the location in which your data is stored. You can also set up interoperability with Microsoft Exchange Server, and programmatically manage users, groups, and resources using the Amazon WorkMail SDK.

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Buyer's Guide

Amazon WorkMail vs. Google Workspace

January 2025

Free Report: Amazon WorkMail vs. Google Workspace

Find out what your peers are saying about Amazon WorkMail vs. Google Workspace and other solutions. Updated: January 2025.

DOWNLOAD NOW

831,158 professionals have used our research since 2012.

See our Amazon WorkMail vs. Google Workspace report.

See our list of best Email Applications vendors.

We monitor all Email Applications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.