Amazon WorkMail vs Google Workspace comparison

Amazon Web Services (AWS) and Google are both solutions in the Email Applications category. Amazon Web Services (AWS) is ranked #4 with an average rating of 8.5, while Google is ranked #1 with an average rating of 8.1. Amazon Web Services (AWS) holds a 10.2% mindshare in EA, compared to Google’s 22.9% mindshare. Additionally, 84% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 95% of Google users who would recommend it.

Amazon WorkMail

Read 12 Amazon WorkMail reviews

3,166 Views
2,436 Comparison Views

84% willing to recommend

Google Workspace

Read 101 Google Workspace reviews

6,268 Views
5,616 Comparison Views

95% willing to recommend

Amazon WorkMail

Google Workspace

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 5, 2025

Google Workspace and Amazon WorkMail compete in the realm of business productivity suites. Google Workspace seems to have the upper hand due to its user-friendliness and broader feature set, although Amazon WorkMail excels in its seamless integration with AWS services and robust security measures.

Features: Google Workspace provides tools like Gmail, Drive, and Google Meet, known for user-friendliness and scalability, making it affordable for small businesses with various discount options. Amazon WorkMail offers reliability, security, and seamless integration within AWS services, catering to businesses with a focus on email deliverability and platform security.

Room for Improvement: Google Workspace users experience synchronization errors, pricing complexities, and wish for advanced features in Sheets and intuitive interfaces. Amazon WorkMail is limited in integration with non-AWS services and needs improved scalability options and intuitive UIs. Availability across all AWS regions is also a noted issue.

Ease of Deployment and Customer Service: Google Workspace is praised for straightforward setup but lacks direct support options, affecting customer service responsiveness. Amazon WorkMail offers flexible deployment models and reliable support, yet struggles with direct support accessibility similar to Google.

Pricing and ROI: Google Workspace is viewed as cost-effective for its extensive features but becomes expensive with added users. It sees high ROI through productivity enhancements. Amazon WorkMail's pricing is competitive but can be expensive for SMBs in certain regions, offering a free tier that benefits startups but incurs charges for exceeded usage.

To learn more, read our detailed Amazon WorkMail vs. Google Workspace Report (Updated: March 2025).

Buyer's Guide

Amazon WorkMail vs. Google Workspace

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon WorkMail

Ranking in Email Applications

4th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Cloud Email (2nd)

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

101

Ranking in other categories

Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (2nd)

Mindshare comparison

As of April 2025, in the Email Applications category, the mindshare of Amazon WorkMail is 10.2%, up from 10.3% compared to the previous year. The mindshare of Google Workspace is 22.9%, down from 23.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Michael Olayemi

Senior Software Engineer at Checkit

Provides free messages and helps to keep customers updated

The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email. I would only suggest that Amazon WorkMail relax the rules for using Amazon SES in production. When you create an account, it starts in Sandbox mode, which means you can't use it in production right away. You must go through a process, message Amazon, and request to move it to production. Since Amazon is a big company, I feel customers shouldn't need this permission to use the service in production.

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Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."

"The product is very user-friendly."

"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."

"Amazon WorkMail integrates with Route 53 and other AWS services, providing a seamless experience when using AWS infrastructure."

"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."

"Amazon SES is very easy to configure."

"We use the tool for transactional emails and marketing."

"The best feature is that Amazon SES provides verified email messages."

More Amazon WorkMail pros

"Google Workspace is an excellent tool for communicating with people, which allows users to collaborate and edit files simultaneously."

"We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us."

"It is a stable platform. It is very easy to use, and most importantly, it is very easy to administer. It also gets up and running quite easily."

"Users can work anywhere with an internet connection."

"The features we use quite a lot are the mail and Google Drive. We can store documents and share documents between both employees here, locally in Sweden, and we have an office in the US as well. It's a very easy way to share information and documents, and have online meetings and stuff with Google Meet. We use it quite a lot."

"Google Mail lets you link a task to a specific email and add a reminder. That's helpful for reviewing your schedule. It's based on Slack, so you don't have these folders like in Microsoft mail. Using Slack instead of folders is a bit more intuitive. It's easier to find again a specific email than using Microsoft Suite. If you misplace things, it's much easier to find them because of Google's search capability."

"Being able to back up our data on Google Drive is a critical and valuable feature for our customers. It is just in sync. Imagine you change a file on the desktop, and it gets updated directly to your Google Drive. Our laptop is completely in sync with Google Drive. Google Meet, Google Sheets, and Google Docs are also amazing products. They're very versatile and easy to use as compared to Office 365. I am using Google Sheets and Google Docs, which first save the work on my memory or ROM, and then on my RAM. It gives me better productivity through Google Sheets and Google Docs."

"I like the capabilities for collaboration on any platform. For example, I might be on an iPad whereas the person next to me is on a laptop and the person next to them is on their phone. We can all collaborate together and update documentation in real-time."

More Google Workspace pros

Cons

"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."

"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."

"Amazon WorkMail's user interface could be more intuitive and user-friendly."

"When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."

"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."

"I would like to see detailed reports on email success and failure rates."

"The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email."

"The only issue is the price, which is far too expensive."

More Amazon WorkMail cons

"The feature set of Google Sheets is limited."

"Google Meet is a very good product, but it's not up to the mark if you compare it against other products like Zoom or Microsoft Teams."

"We would like to use something within Google Workspace for project management, but we didn't find it there."

"It takes a long time to import the data from G Suite into another platform."

"Our users have faced an issue with increasing their email quotas over the last three months."

"Integration with Microsoft Outlook could be improved."

"Scalability is not as good as we would like."

"Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined."

More Google Workspace cons

Pricing and Cost Advice

"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."

"It's very cheap. The cheapest among all the services available."

"WorkMail does require a license, it is, per user."

"The solution should improve its price."

"Licensing costs are on a yearly basis."

"There are several areas where a G Suite implementation can reduce costs: lower license fees than some competing products, reduced hardware, and IT support costs."

"The price of G Suite Enterprise is reasonable compared to HotSpot. I'm not going to say G Suite Enterprise is affordable. It's valuable, you find value in paying your gas bill or your electricity bill, because of what it allows you to do."

"The price per client within the business is too high."

"The solution is expensive."

"We pay a monthly subscription for the use of this solution."

"I can't recall the exact pricing per user for Google Workspace, but I know it's not that expensive. I'm in a mid-sized company that's able to maintain and afford Google Workspace, so it has competitive pricing, and I would rate its price as four out of five."

"There are benefits that can provide a competitive advantage, e.g., improved productivity (with appropriate training), increased collaboration (with correct use of tools), flexible working - work from home or remote locations, easy to scale - fast onboarding of new employees, and ability to add and remove licenses, as required."

More Google Workspace pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Government

University

Comms Service Provider

Computer Software Company

14%

Financial Services Firm

Educational Organization

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Amazon WorkMail?

We use the tool for transactional emails and marketing.

See all answers

What needs improvement with Amazon WorkMail?

Amazon WorkMail's user interface could be more intuitive and user-friendly. Integration with Gmail using both SMTP and POP3 would be beneficial.

See all answers

What advice do you have for others considering Amazon WorkMail?

Currently, I don't have any advice about using Amazon WorkMail. Since I only use AWS and am unfamiliar with its competitors, I can't recommend it.

See all answers

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

See all answers

What needs improvement with Google Workspace?

As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...

See all answers

Comparisons

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Compared 14% of the time

ProtonMail vs Amazon WorkMail

Compared 2% of the time

SendGrid vs Amazon WorkMail

Compared 2% of the time

ZeptoMail vs Amazon WorkMail

Compared 1% of the time

Mailgun vs Amazon WorkMail

Compared 1% of the time

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Microsoft Exchange Online vs Google Workspace

Compared 30% of the time

ProtonMail vs Google Workspace

Compared 8% of the time

Amazon WorkDocs vs Google Workspace

Compared 4% of the time

IceWarp vs Google Workspace

Compared 3% of the time

Zoho Mail vs Google Workspace

Compared 3% of the time

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Product Reports

Buyer's Guide

Amazon WorkMail

March 2025

Download Amazon WorkMail product report

Buyer's Guide

Google Workspace

March 2025

Download Google Workspace product report

Also Known As

Amazon SES

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

Overview

Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile email client applications. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars using the client application of their choice, including Microsoft Outlook, native iOS and Android email applications, any client application supporting the IMAP protocol, or directly through a web browser. You can integrate Amazon WorkMail with your existing corporate directory, use email journaling to meet compliance requirements, and control both the keys that encrypt your data and the location in which your data is stored. You can also set up interoperability with Microsoft Exchange Server, and programmatically manage users, groups, and resources using the Amazon WorkMail SDK.

Amazon Web Services (AWS)

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Buyer's Guide

Amazon WorkMail vs. Google Workspace

March 2025

Free Report: Amazon WorkMail vs. Google Workspace

Find out what your peers are saying about Amazon WorkMail vs. Google Workspace and other solutions. Updated: March 2025.

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