Amazon WorkMail vs Google Workspace comparison

Amazon Web Services (AWS) and Google are both solutions in the Email Applications category. Amazon Web Services (AWS) is ranked #4 with an average rating of 8.5, while Google is ranked #1 with an average rating of 8.1. Amazon Web Services (AWS) holds a 10.2% mindshare in EA, compared to Google’s 22.9% mindshare. Additionally, 84% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 95% of Google users who would recommend it.

Amazon WorkMail

Read 12 Amazon WorkMail reviews

3,166 Views
2,436 Comparison Views

84% willing to recommend

Google Workspace

Read 102 Google Workspace reviews

6,268 Views
5,616 Comparison Views

95% willing to recommend

Amazon WorkMail

Google Workspace

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Executive SummaryUpdated on Apr 6, 2025

Google Workspace and Amazon WorkMail compete in the enterprise email and collaboration tools category. Google Workspace seems to have the upper hand due to its comprehensive collaboration features and broader integration capabilities.

Features: Google Workspace offers scalability, affordability, and integration with platforms, suitable for businesses familiar with Gmail. Its collaboration tools like Google Drive and Hangouts ensure dependable service, especially for mobile device integration and real-time document sharing. Amazon WorkMail provides a robust managed solution setup with impressive scalability and AWS service integration.

Room for Improvement: Google Workspace users report frequent logouts, integration issues with Outlook, and occasional service outages. Amazon WorkMail needs better scalability, technical support, and improved user interfaces, with limited regional service availability and challenging advanced features.

Ease of Deployment and Customer Service: Google Workspace is known for efficient public cloud deployment and versatile scaling options but suffers from limited direct customer support, relying on forums and tutorials. Amazon WorkMail offers flexible deployment across cloud models with quick response customer service, though advanced technical support is sometimes inadequate.

Pricing and ROI: Google Workspace's pricing is perceived as slightly high but offers comprehensive feature integration, noted for competitive pricing against Microsoft products with discounts for educational institutions. Amazon WorkMail is viewed as costly relative to its features, despite a startup-friendly free tier. The ROI for both is strong with productivity enhancements, though WorkMail's costs may overshadow these benefits.

To learn more, read our detailed Amazon WorkMail vs. Google Workspace Report (Updated: April 2025).

Buyer's Guide

Amazon WorkMail vs. Google Workspace

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon WorkMail

Ranking in Email Applications

4th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Cloud Email (2nd)

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

102

Ranking in other categories

Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (2nd)

Mindshare comparison

As of April 2025, in the Email Applications category, the mindshare of Amazon WorkMail is 10.2%, up from 10.3% compared to the previous year. The mindshare of Google Workspace is 22.9%, down from 23.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Michael Olayemi

Senior Software Engineer at Checkit

Provides free messages and helps to keep customers updated

The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email. I would only suggest that Amazon WorkMail relax the rules for using Amazon SES in production. When you create an account, it starts in Sandbox mode, which means you can't use it in production right away. You must go through a process, message Amazon, and request to move it to production. Since Amazon is a big company, I feel customers shouldn't need this permission to use the service in production.

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Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Amazon WorkMail integrates with Route 53 and other AWS services, providing a seamless experience when using AWS infrastructure."

"The product is very user-friendly."

"The best feature is that Amazon SES provides verified email messages."

"It is very stable. I haven't faced any issues."

"We use the tool for transactional emails and marketing."

"Amazon SES is very easy to configure."

"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."

"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."

More Amazon WorkMail pros

"We use Google Sheets extensively for things like sharing plans, data, test reports, and more."

"The valuable features include the email service, email updates, and Google Drive."

"The most beneficial feature is Gmail, which we use extensively."

"The valuable features of this solution are ease of use, performance is great, and collaboration. It is very easy to share and joins documents."

"The corporate email feature on Google's Gmail is fantastic."

"It is a stable platform. It is very easy to use, and most importantly, it is very easy to administer. It also gets up and running quite easily."

"I like the capabilities for collaboration on any platform. For example, I might be on an iPad whereas the person next to me is on a laptop and the person next to them is on their phone. We can all collaborate together and update documentation in real-time."

"We find Google Drive and mail useful for our services."

More Google Workspace pros

Cons

"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."

"WorkMail is not available in all the regions."

"Amazon WorkMail's user interface could be more intuitive and user-friendly."

"I would like to see detailed reports on email success and failure rates."

"When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."

"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."

"There is room for improvement in the scalability."

"The only issue is the price, which is far too expensive."

More Amazon WorkMail cons

"Sometimes, I would like to be able to use the solution offline, and I can't do so. It would be ideal if there was some sort of offline mode available."

"With the Internet of Things, a platform that integrates well with others would be even better."

"Google Workspace lacks the ability to copy and move files from one folder to another easily."

"G Suite could offer something a little more solid in terms of chat — something that is a little more like Slack and integrates with everything. But, unfortunately, the chat is very basic there. It doesn't offer that many features and feels like it doesn't belong there."

"Google Meet is a very good product, but it's not up to the mark if you compare it against other products like Zoom or Microsoft Teams."

"They could increase the number of third-party integrations on offer."

"I'm not sure if Google Drive has a customizing feature, however, if it did, then it would be better."

"Google Workspace doesn't have some of the Excel and PowerPoint presentation functions you get with Microsoft Office."

More Google Workspace cons

Pricing and Cost Advice

"It's very cheap. The cheapest among all the services available."

"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."

"WorkMail does require a license, it is, per user."

"The solution should improve its price."

"We have purchased an annual subscription."

"There are benefits that can provide a competitive advantage, e.g., improved productivity (with appropriate training), increased collaboration (with correct use of tools), flexible working - work from home or remote locations, easy to scale - fast onboarding of new employees, and ability to add and remove licenses, as required."

"Licensing costs are on a yearly basis."

"I can't recall the exact pricing per user for Google Workspace, but I know it's not that expensive. I'm in a mid-sized company that's able to maintain and afford Google Workspace, so it has competitive pricing, and I would rate its price as four out of five."

"We normally purchase the license on a yearly basis."

"The pricing is reasonable."

"The pricing is a bit on the higher side than normal. For a basic Google account it costs $100, but Enterprise is %150."

"The overall cost is very reasonable when considering all of the security features that you are receiving. It is a bit more expensive than our local host and/or other hosting companies that are available on the market, but it is worth it."

More Google Workspace pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

University

Comms Service Provider

Healthcare Company

Computer Software Company

13%

Financial Services Firm

Educational Organization

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Amazon WorkMail?

We use the tool for transactional emails and marketing.

See all answers

What needs improvement with Amazon WorkMail?

Amazon WorkMail's user interface could be more intuitive and user-friendly. Integration with Gmail using both SMTP and POP3 would be beneficial.

See all answers

What advice do you have for others considering Amazon WorkMail?

Currently, I don't have any advice about using Amazon WorkMail. Since I only use AWS and am unfamiliar with its competitors, I can't recommend it.

See all answers

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

See all answers

What needs improvement with Google Workspace?

As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...

See all answers

Comparisons

Microsoft Exchange Online vs Amazon WorkMail

Compared 14% of the time

ProtonMail vs Amazon WorkMail

Compared 2% of the time

SendGrid vs Amazon WorkMail

Compared 2% of the time

ZeptoMail vs Amazon WorkMail

Compared 2% of the time

Mailgun vs Amazon WorkMail

Compared 1% of the time

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Microsoft Exchange Online vs Google Workspace

Compared 29% of the time

ProtonMail vs Google Workspace

Compared 9% of the time

Office 365 vs Google Workspace

Compared 4% of the time

Amazon WorkDocs vs Google Workspace

Compared 4% of the time

IceWarp vs Google Workspace

Compared 3% of the time

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Product Reports

Buyer's Guide

Amazon WorkMail

April 2025

Download Amazon WorkMail product report

Buyer's Guide

Google Workspace

April 2025

Download Google Workspace product report

Also Known As

Amazon SES

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

Overview

Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile email client applications. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars using the client application of their choice, including Microsoft Outlook, native iOS and Android email applications, any client application supporting the IMAP protocol, or directly through a web browser. You can integrate Amazon WorkMail with your existing corporate directory, use email journaling to meet compliance requirements, and control both the keys that encrypt your data and the location in which your data is stored. You can also set up interoperability with Microsoft Exchange Server, and programmatically manage users, groups, and resources using the Amazon WorkMail SDK.

Amazon Web Services (AWS)

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Buyer's Guide

Amazon WorkMail vs. Google Workspace

April 2025

Free Report: Amazon WorkMail vs. Google Workspace

Find out what your peers are saying about Amazon WorkMail vs. Google Workspace and other solutions. Updated: April 2025.

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