Amazon WorkMail vs Google Workspace comparison

Amazon Web Services (AWS) and Google are both solutions in the Email Applications category. Amazon Web Services (AWS) is ranked #4 with an average rating of 8.5, while Google is ranked #1 with an average rating of 8.1. Amazon Web Services (AWS) holds a 10.6% mindshare in EA, compared to Google’s 23.3% mindshare. Additionally, 84% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 95% of Google users who would recommend it.

Amazon WorkMail

Read 12 Amazon WorkMail reviews

3,245 Views
2,485 Comparison Views

84% willing to recommend

Google Workspace

Read 101 Google Workspace reviews

6,330 Views
5,707 Comparison Views

95% willing to recommend

Amazon WorkMail

Google Workspace

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Executive SummaryUpdated on Jan 5, 2025

Google Workspace and Amazon WorkMail compete in the realm of business productivity suites. Google Workspace seems to have the upper hand due to its user-friendliness and broader feature set, although Amazon WorkMail excels in its seamless integration with AWS services and robust security measures.

Features: Google Workspace provides tools like Gmail, Drive, and Google Meet, known for user-friendliness and scalability, making it affordable for small businesses with various discount options. Amazon WorkMail offers reliability, security, and seamless integration within AWS services, catering to businesses with a focus on email deliverability and platform security.

Room for Improvement: Google Workspace users experience synchronization errors, pricing complexities, and wish for advanced features in Sheets and intuitive interfaces. Amazon WorkMail is limited in integration with non-AWS services and needs improved scalability options and intuitive UIs. Availability across all AWS regions is also a noted issue.

Ease of Deployment and Customer Service: Google Workspace is praised for straightforward setup but lacks direct support options, affecting customer service responsiveness. Amazon WorkMail offers flexible deployment models and reliable support, yet struggles with direct support accessibility similar to Google.

Pricing and ROI: Google Workspace is viewed as cost-effective for its extensive features but becomes expensive with added users. It sees high ROI through productivity enhancements. Amazon WorkMail's pricing is competitive but can be expensive for SMBs in certain regions, offering a free tier that benefits startups but incurs charges for exceeded usage.

To learn more, read our detailed Amazon WorkMail vs. Google Workspace Report (Updated: March 2025).

Buyer's Guide

Amazon WorkMail vs. Google Workspace

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon WorkMail

Ranking in Email Applications

4th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Cloud Email (2nd)

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

101

Ranking in other categories

Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (3rd)

Mindshare comparison

As of March 2025, in the Email Applications category, the mindshare of Amazon WorkMail is 10.6%, up from 10.2% compared to the previous year. The mindshare of Google Workspace is 23.3%, up from 23.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Michael Olayemi

Senior Software Engineer at Checkit

Provides free messages and helps to keep customers updated

The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email. I would only suggest that Amazon WorkMail relax the rules for using Amazon SES in production. When you create an account, it starts in Sandbox mode, which means you can't use it in production right away. You must go through a process, message Amazon, and request to move it to production. Since Amazon is a big company, I feel customers shouldn't need this permission to use the service in production.

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Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There is no need for me to set up security."

"The product is very user-friendly."

"The best feature is that Amazon SES provides verified email messages."

"Amazon WorkMail integrates with Route 53 and other AWS services, providing a seamless experience when using AWS infrastructure."

"It is very stable. I haven't faced any issues."

"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."

"Amazon SES is very easy to configure."

"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."

More Amazon WorkMail pros

"Google integrates well with our system. G Suite has an open API, so you can connect any open system with Google capable of working with API. This is the main reason we use it."

"The features we use quite a lot are the mail and Google Drive. We can store documents and share documents between both employees here, locally in Sweden, and we have an office in the US as well. It's a very easy way to share information and documents, and have online meetings and stuff with Google Meet. We use it quite a lot."

"Everything is synchronized across every single device you use to access G Suite. That is why we like it."

"Google Mail lets you link a task to a specific email and add a reminder. That's helpful for reviewing your schedule. It's based on Slack, so you don't have these folders like in Microsoft mail. Using Slack instead of folders is a bit more intuitive. It's easier to find again a specific email than using Microsoft Suite. If you misplace things, it's much easier to find them because of Google's search capability."

"The solution is very stable."

"G Suite Enterprise is user-friendly, and the technical toolkits and other information are on the website. Additionally, the technical documents are comprehensive."

"We use Google Sheets extensively for things like sharing plans, data, test reports, and more."

"Ability to co-edit and collaborate on content."

More Google Workspace pros

Cons

"Amazon WorkMail's user interface could be more intuitive and user-friendly."

"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."

"I would like to see detailed reports on email success and failure rates."

"The only issue is the price, which is far too expensive."

"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."

"When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."

"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."

"The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email."

More Amazon WorkMail cons

"The solution could improve by having more frequent updates."

"What needs improvement in Google Workspace is the Google Drive app, in particular, making the process of finding the shared and most used files and folders easier. The first time you get an invite to view a file or folder in Google Drive and you view that folder or file, it's pretty easy, but the next time you try to access it again, sometimes, it's a bit difficult to find what was shared with you. An additional feature I'd like to see in Google Workspace is the option to un-send messages in Gmail. Microsoft has a message recall feature, and this isn't available in Gmail, so it's the feature I'd like to be added to Gmail."

"Google Workspace does a pretty good job, so it doesn't have that much room for improvement, but what would make it even better is if its apps, for example, Gmail, could integrate with more apps, such as Evernote and specific cloud-based platforms."

"For Google Docs, if you upload a Word document up to Google Docs, it could mess up your formatting quite a bit."

"Our users have faced an issue with increasing their email quotas over the last three months."

"Google needs to improve its support."

"I find the price high for the full suite features. Compared to Exchange Online, the price might not be too high, but you cannot choose only one functionality. When you buy Google Workspace, you have to get everything, including file storage and communication tools, which I don't use."

"Less customizations than there used to be."

More Google Workspace cons

Pricing and Cost Advice

"WorkMail does require a license, it is, per user."

"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."

"The solution should improve its price."

"It's very cheap. The cheapest among all the services available."

"G Suite and Microsoft Office 365 offer products with similar functionality at several different price points. Zoho offer a more extensive range of products and attempts to provide all the applications required to run most small and medium-sized businesses."

"The solution is expensive."

"It's cheaper to run a couple of users in a Google platform than what it would be with Microsoft Exchange."

"There are benefits that can provide a competitive advantage, e.g., improved productivity (with appropriate training), increased collaboration (with correct use of tools), flexible working - work from home or remote locations, easy to scale - fast onboarding of new employees, and ability to add and remove licenses, as required."

"We have purchased an annual subscription."

"The price per client within the business is too high."

"We receive value for the price that we pay."

"Traffic management tools may be required for larger setups and should be included in any pricing calculations."

More Google Workspace pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Government

University

Comms Service Provider

Computer Software Company

14%

Financial Services Firm

Educational Organization

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Amazon WorkMail?

We use the tool for transactional emails and marketing.

See all answers

What needs improvement with Amazon WorkMail?

Amazon WorkMail's user interface could be more intuitive and user-friendly. Integration with Gmail using both SMTP and POP3 would be beneficial.

See all answers

What advice do you have for others considering Amazon WorkMail?

Currently, I don't have any advice about using Amazon WorkMail. Since I only use AWS and am unfamiliar with its competitors, I can't recommend it.

See all answers

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

See all answers

What needs improvement with Google Workspace?

As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...

See all answers

Comparisons

Microsoft Exchange Online vs Amazon WorkMail

Compared 14% of the time

ProtonMail vs Amazon WorkMail

Compared 2% of the time

SendGrid vs Amazon WorkMail

Compared 2% of the time

Mailgun vs Amazon WorkMail

Compared 1% of the time

ZeptoMail vs Amazon WorkMail

Compared 1% of the time

More Amazon WorkMail Competitors

Microsoft Exchange Online vs Google Workspace

Compared 31% of the time

ProtonMail vs Google Workspace

Compared 8% of the time

Amazon WorkDocs vs Google Workspace

Compared 4% of the time

IceWarp vs Google Workspace

Compared 4% of the time

Zoho Mail vs Google Workspace

Compared 3% of the time

More Google Workspace Competitors

Product Reports

Buyer's Guide

Amazon WorkMail

March 2025

Download Amazon WorkMail product report

Buyer's Guide

Google Workspace

March 2025

Download Google Workspace product report

Also Known As

Amazon SES

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

Overview

Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile email client applications. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars using the client application of their choice, including Microsoft Outlook, native iOS and Android email applications, any client application supporting the IMAP protocol, or directly through a web browser. You can integrate Amazon WorkMail with your existing corporate directory, use email journaling to meet compliance requirements, and control both the keys that encrypt your data and the location in which your data is stored. You can also set up interoperability with Microsoft Exchange Server, and programmatically manage users, groups, and resources using the Amazon WorkMail SDK.

Amazon Web Services (AWS)

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Buyer's Guide

Amazon WorkMail vs. Google Workspace

March 2025

Free Report: Amazon WorkMail vs. Google Workspace

Find out what your peers are saying about Amazon WorkMail vs. Google Workspace and other solutions. Updated: March 2025.

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