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Amazon WorkMail vs Microsoft Exchange Online comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Amazon WorkMail
Ranking in Email Applications
4th
Average Rating
8.4
Reviews Sentiment
7.7
Number of Reviews
12
Ranking in other categories
Cloud Email (3rd)
Microsoft Exchange Online
Ranking in Email Applications
2nd
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
88
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Email Applications category, the mindshare of Amazon WorkMail is 10.7%, up from 9.5% compared to the previous year. The mindshare of Microsoft Exchange Online is 15.5%, up from 13.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

Michael Olayemi - PeerSpot reviewer
Provides free messages and helps to keep customers updated
The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email. I would only suggest that Amazon WorkMail relax the rules for using Amazon SES in production. When you create an account, it starts in Sandbox mode, which means you can't use it in production right away. You must go through a process, message Amazon, and request to move it to production. Since Amazon is a big company, I feel customers shouldn't need this permission to use the service in production.
Babatunde-Olugbode - PeerSpot reviewer
Offers good user interface and seamlessly integrates with other Microsoft services
I like its user interface. I don't struggle or face any challenges while using it. The design interface is simple. I haven't had any trouble managing it for a long time. Even if I encounter a challenge or two, I can always reach out to Microsoft for help. So, overall, it's been a very positive experience. Having everything under one account was valuable. I just had to go through cybersecurity for licensing and download everything. With one account, you can download Office and use Online features directly from your Exchange. There are security solutions in place, and we take customer data very seriously. For example, if I accidentally create a forwarding rule or send an email with an image attached, I get a notification immediately. Compliance-wise, it's quite good online. We can do many things. Even if I can't click on something or upload a specific file type, it'll still be stored for compliance or investigation purposes. So, subscribing to these features. The benefits are widespread and effective communication. We use Microsoft Teams for meetings within and outside our organization. Additionally, Teams can be used for chat, allowing us to track communication and see user activity. Those are the key points that have proven to be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There is no need for me to set up security."
"Amazon WorkMail integrates with Route 53 and other AWS services, providing a seamless experience when using AWS infrastructure."
"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."
"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."
"We use the tool for transactional emails and marketing."
"The most valuable feature of the Amazon WorkMail for me is the SMC server. It makes my work much easier, especially since I often work with Spring Boot. There are many built-in APIs in Spring Boot that help with messaging. What I appreciate about it is that it simplifies the process. I don't need to write much code; I define the credentials in my properties or environment variables. The Java Message API, an internal API from Spring Boot, does most of the work. I set up the properties and connected them to the SMC server, and I can send emails."
"Amazon SES is very easy to configure."
"The product is very user-friendly."
"Message trace is the most valuable feature of the product."
"Microsoft Exchange Online's resiliency is its most valuable feature."
"The best thing about Microsoft Exchange Online is that it's integrated with the Outlook application."
"I would rate Exchange Online's stability nine out of ten."
"Microsoft Exchange Online is an easy-to-use solution."
"Microsoft Exchange Online is a stable product."
"Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing."
"The solution is easy to use and the cloud version has taken a lot of challenges away from the user."
 

Cons

"I would like to see detailed reports on email success and failure rates."
"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."
"The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email."
"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."
"The product should improve technical support."
"There is room for improvement in the scalability."
"Amazon WorkMail's user interface could be more intuitive and user-friendly."
"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."
"There is room for improvement in terms of security, as it could be better."
"When you migrate from on-prem to cloud, if you choose to or are forced to do the hybrid, they need to devise a way to undo the hybrid."
"Also, I think the mobile app on the forms you can improve a little bit more."
"Migration can be an issue if you do not have a good audit process."
"Using this solution is initially quite complicated."
"The solution is expensive."
"In the next release, I would like to see more features added to the security of the solution."
"The integration could be better if it could integrate well with other products and software."
 

Pricing and Cost Advice

"WorkMail does require a license, it is, per user."
"It's very cheap. The cheapest among all the services available."
"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."
"The solution should improve its price."
"The product is very cheap."
"I have no opinion."
"The price is not competitive."
"Microsoft Exchange Online is too expensive."
"There is a license required for the solution and it is paid annually."
"The solution costs $12 to $16 per user per month."
"The license for the solution is cheap, but it could be more affordable in the long term."
"We have yearly licensing costs."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Government
9%
Manufacturing Company
7%
Comms Service Provider
7%
Computer Software Company
12%
Financial Services Firm
8%
Government
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Amazon WorkMail?
We use the tool for transactional emails and marketing.
What needs improvement with Amazon WorkMail?
Amazon WorkMail's user interface could be more intuitive and user-friendly. Integration with Gmail using both SMTP and POP3 would be beneficial.
What advice do you have for others considering Amazon WorkMail?
Currently, I don't have any advice about using Amazon WorkMail. Since I only use AWS and am unfamiliar with its competitors, I can't recommend it.
What do you like most about Microsoft Exchange Online?
The benefits are widespread and effective communication. We use Microsoft Teams for meetings within and outside our organization. Additionally, Teams can be used for chat, allowing us to track comm...
What is your experience regarding pricing and costs for Microsoft Exchange Online?
The pricing for Microsoft Exchange Online is quite reasonable, in my opinion. Many licensing options are available so that we can choose based on the customer's needs. For example, if a customer on...
What needs improvement with Microsoft Exchange Online?
In terms of areas for improvement, I think Microsoft could enhance security. Right now, there are limited options for security within Exchange Online, and much of it relies on third-party security ...
 

Also Known As

Amazon SES
Exchange Online, Exchange Online Plan 1, Exchange Online Plan 2, MS Exchange Online
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Bank Alfalah Ltd., Paderborn-Lippstadt Airport, Blue Star Infotech, Scitec Nutrition, Resolution Films, British Airways, Empire Cinemas, InnoGames
Find out what your peers are saying about Amazon WorkMail vs. Microsoft Exchange Online and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.