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Microsoft Exchange Online pros and cons

Vendor: Microsoft
4.3 out of 5
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Microsoft Exchange Online Pros review quotes

reviewer1975452 - PeerSpot reviewer
Sep 28, 2022
When you used to write to someone, you would often begin typing their name and their email address would appear; you would simply click and you would have the correct email address. That has been working for a while, but having the location address appear was a pleasant surprise. It was amazing.
Babatunde-Olugbode - PeerSpot reviewer
Feb 29, 2024
The benefits are widespread and effective communication. We use Microsoft Teams for meetings within and outside our organization. Additionally, Teams can be used for chat, allowing us to track communication and see user activity
reviewer1220712 - PeerSpot reviewer
Jan 24, 2022
I enjoy not having to maintain the local infrastructure, local servers, local whatever. You use the software and don't have to worry about the details.
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
BP
Jul 8, 2024
The solution is stable.
reviewer1199370 - PeerSpot reviewer
Jul 18, 2022
The solution is very easy to set up and quite quick to deploy.
Dimitar Alexov - PeerSpot reviewer
Jul 27, 2022
What I like about Microsoft Exchange Online is that it's a very convenient solution because it's part of the Microsoft business suite. This is the first email service I've used that lasted for many years, and I'm still using it because it's very convenient and it's suitable for my needs. Microsoft Exchange Online is the best product in the world for me because I don't remember any other service that's so well-accepted.
KK
Sep 5, 2024
One of my favourite features is the Microsoft Calendar, which we use for booking appointments, scheduling calls, and managing resource rooms and devices. The Online Mailbox feature is also crucial because it allows us to communicate effectively within and outside the organization, contributing to our business growth.
Anish Bheekoo - PeerSpot reviewer
Jun 23, 2023
Message trace is the most valuable feature of the product.
Emil Heinemann - PeerSpot reviewer
Dec 2, 2022
The most valuable feature of Microsoft Exchange Online is if you have people that are geographically distributed from each other is good. For example, if you have people in the United States, Europe, Africa, Asia, and Australia, having an online solution works best because then you can reach the scale of the data centers that are available by Microsoft. Additionally, if you're only going to have two to three people using the solution the cost is a lot less than having an onsite server and licensing. It is highly beneficial in these areas.
KW
Nov 18, 2018
Tech support has been great, when necessary.
 

Microsoft Exchange Online Cons review quotes

reviewer1975452 - PeerSpot reviewer
Sep 28, 2022
I couldn't delete an email account because it was identified as my primary account by the application.
Babatunde-Olugbode - PeerSpot reviewer
Feb 29, 2024
The price could be an area of concern for many.
reviewer1220712 - PeerSpot reviewer
Jan 24, 2022
I don't really like the response time of the web GUI for administration.
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
BP
Jul 8, 2024
The cost is very high, and not every customer can afford licenses.
reviewer1199370 - PeerSpot reviewer
Jul 18, 2022
When you migrate from on-prem to cloud, if you choose to or are forced to do the hybrid, they need to devise a way to undo the hybrid.
Dimitar Alexov - PeerSpot reviewer
Jul 27, 2022
What I don't like about Microsoft Exchange Online is too much integration because now it has many services connected to it. In the beginning, it was just email, and now it's also Teams and Visio, and many other services which I don't like. Microsoft Exchange Online should focus on one service. The product now lost focus, and this is its area for improvement. I would also like more freedom in choosing to use just one service, for example, just Microsoft Exchange Online, which means I don't need Teams or any other Microsoft product or service there. Right now, all services are either in the Microsoft Office suite, or there are more products or services integrated with Microsoft Exchange Online, and I'd like to just focus on one.
KK
Sep 5, 2024
In terms of areas for improvement, I think Microsoft could enhance security. Right now, there are limited options for security within Exchange Online, and much of it relies on third-party security and compliance tools. I'd like to see more security features directly integrated. One specific area that needs improvement is the configuration of SMTP for third-party applications. It's challenging to manage without an on-premise SMTP server, and this is an issue many organizations face, including ours. If Microsoft could offer better SMTP configuration for third-party applications within Exchange Online, it would greatly benefit us.
Anish Bheekoo - PeerSpot reviewer
Jun 23, 2023
The interface is a bit confusing.
Emil Heinemann - PeerSpot reviewer
Dec 2, 2022
The support from the vendor is fine. However, it could be faster, and some of the agents could be more knowledgeable, but it is a large solution, there's a lot of information that the agents have to work with. I can't always expect when I get connected to the first-level agent that they will know absolutely everything. Sometimes there's no replacement for pure experience.
KW
Nov 18, 2018
Migration can be an issue if you do not have a good audit process.