We performed a comparison between IceWarp and Microsoft Exchange Online based on real PeerSpot user reviews.
Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."An effective, functional, very good tool for controlling resources."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"It's scalable and stable."
"It has great communication capabilities for team chatting and web conferences."
"IceWarp has multiple applications that are easy to use for many people."
"The groupware module is the most valuable feature."
"The solution's voice services work well for our company."
"The most valuable feature of Microsoft Exchange Online is its ease of use."
"The solution generally works well. We can send and receive emails just fine."
"It is very manageable."
"It is for emails, and it seems to work okay."
"Microsoft Exchange Online has great functionality."
"It is a scalable product. We are using it for 500 users."
"The solution is quite convenient because you can access the web version anywhere."
"The most valuable feature is being able to assign an individual a task."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"Our customers sometimes have problems receiving mail."
"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"Migration can be an issue if you do not have a good audit process."
"The mail-blocking feature is not great and could be improved."
"In the next release, I would like to see more features added to the security of the solution."
"Microsoft Exchange Online could improve the overall protection of the solution."
"Technical support can be improved by shortening the response time and increasing their knowledge."
"The solution’s pricing could be better."
"I would like to see better security added to Microsoft Exchange Online in the area of phishing or spam emails."
"I would prefer an anti-malware functionality in at least the basic version."
IceWarp is ranked 6th in Email Applications with 15 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews. IceWarp is rated 8.6, while Microsoft Exchange Online is rated 8.6. The top reviewer of IceWarp writes "A tool that is scalable and can accommodate a large number of users but needs to improve the support it provides to its users ". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". IceWarp is most compared with Google Workspace, Microsoft Exchange, Zoho Mail, Zimbra Collaboration and Cisco Secure Email, whereas Microsoft Exchange Online is most compared with Google Workspace, Amazon WorkMail, ProtonMail, Zoho Mail and HCL Domino. See our IceWarp vs. Microsoft Exchange Online report.
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