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Google Workspace vs IceWarp comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Workspace
Ranking in Email Applications
1st
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
102
Ranking in other categories
Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (3rd)
IceWarp
Ranking in Email Applications
7th
Average Rating
8.4
Number of Reviews
17
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Email Applications category, the mindshare of Google Workspace is 22.2%, down from 24.0% compared to the previous year. The mindshare of IceWarp is 5.3%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

Sunil-Nair - PeerSpot reviewer
Email collaboration and accessibility have improved team productivity
The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.
AvinashLotke - PeerSpot reviewer
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is very stable."
"Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner."
"If I'm addressing certain emails from banks — automatic emails, like OTP, etc. — I can create rules and forward that OTP to the specific email IDs. You can create rules and deliver mail to different groups using the forwarding feature. It's handy."
"There are several online forums and a lot of support materials online."
"Only a few competitors can do precisely what Google Workspace does in terms of email management and calendar management through its Gmail and Google Calendar apps. It's a very seamless platform."
"I find smart sheets in Google Sheets to be useful."
"I think it is a great subscription for me. I think it is important, especially when making an internal email subscription. For example, I can easily create my colleague's email address, and we can use it. I benefited from G Suite. I am using the G Suite Drive, which provides 30GB of storage, and it is helping for me. I think it's better for me."
"We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us."
"IceWarp has multiple applications that are easy to use for many people."
"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"It has great communication capabilities for team chatting and web conferences."
"The solution is easy to manage and includes features such as smart documents and the archiving of user data."
"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"The groupware module is the most valuable feature."
"The solution has a very good log-in to the UI when compared to other solutions."
 

Cons

"The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint."
"With the Internet of Things, a platform that integrates well with others would be even better."
"If your storage requirements in day-to-day work are large, then it will incur an additional cost since free storage is limited."
"There's a bit of a learning curve."
"The price could be reduced."
"For Google Docs, if you upload a Word document up to Google Docs, it could mess up your formatting quite a bit."
"There seems to be a bit of vulnerability on some operating systems, specifically on the iPhone. There isn't as much control as if a person is using an Android. That's a bit of a concern."
"The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"The solution needs improvements in security, particularly regarding document management."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
 

Pricing and Cost Advice

"The price per client within the business is too high."
"It's cheaper to run a couple of users in a Google platform than what it would be with Microsoft Exchange."
"The price of the solution can vary."
"The overall cost is very reasonable when considering all of the security features that you are receiving. It is a bit more expensive than our local host and/or other hosting companies that are available on the market, but it is worth it."
"I give the pricing an eight out of ten, with ten being the most affordable."
"Approximately $6 per user, per month."
"We normally purchase the license on a yearly basis."
"The pricing is a bit on the higher side than normal. For a basic Google account it costs $100, but Enterprise is %150."
"The solution is inexpensive which is its main benefit."
"I would rate the pricing and eight out of ten."
"It is definitely one of the lowest price solutions."
"The license is based on the number of users."
"There are various licensing plans available based on geographic zone."
"Our licensing is on a yearly basis. There were no additional costs."
"Pricing and licensing is very competitive and in some cases, cheap."
"Costs far less than other solutions."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
8%
Educational Organization
8%
Comms Service Provider
7%
Computer Software Company
18%
Comms Service Provider
10%
Manufacturing Company
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Google Workspace?
Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.
What is your experience regarding pricing and costs for Google Workspace?
The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor expensive. The current cost is approximately seven to ten euros per user per mont...
What needs improvement with Google Workspace?
I do not have any major suggestions for improvement. However, while the security functionalities are similar to those in competitors like Active Directory, they could be optimized for stronger secu...
What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...
 

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
No data available
 

Overview

 

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
Marriott, Toyota, Sony, Wendy's, Canon
Find out what your peers are saying about Google Workspace vs. IceWarp and other solutions. Updated: April 2025.
850,671 professionals have used our research since 2012.