Google Workspace vs IceWarp comparison

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Google Workspace

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 29, 2024

Google Workspace and IceWarp are both robust office productivity suites. Google Workspace edges out IceWarp in terms of ease of use and features, but IceWarp is valued for its comprehensive package at a competitive price.

Features: Google Workspace users praise its seamless integration with other Google services, efficient collaboration tools, and polished user experience. IceWarp users value its all-in-one solution that includes email, document management, and team collaboration features.

Room for Improvement: Google Workspace could enhance offline functionality, offer more customization options, and improve its mobile app performance. IceWarp needs a more modern interface, better offline capabilities, and a more intuitive mobile app.

Ease of Deployment and Customer Service: Google Workspace is recognized for its straightforward deployment and strong customer support. IceWarp, while easy to deploy, receives mixed reviews on customer support. Google Workspace has a slight advantage due to more consistent user satisfaction.

Pricing and ROI: Google Workspace is more expensive, but users feel it delivers excellent ROI through robust features and frequent updates. IceWarp is noted for its lower cost, providing good value for smaller organizations.

To learn more, read our detailed Google Workspace vs. IceWarp Report (Updated: December 2024).

Google Workspace vs. IceWarp

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Helped 824,053 peers since 2012

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

100

Ranking in other categories

Wireless Email (2nd), Cloud Storage (4th), Content Collaboration Platforms (3rd)

IceWarp

Ranking in Email Applications

6th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Email Applications category, the mindshare of Google Workspace is 24.1%, up from 21.8% compared to the previous year. The mindshare of IceWarp is 5.7%, up from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Jerome Poudevigne

CTO at Lounivo

Seamless collaboration with advanced calendaring and real-time document editing

One area of improvement for Google Workspace is the Google Meet functionality. Currently, users cannot upload files directly through Google Meet; instead, they have to share links via Google Drive, which adds unnecessary steps and complexity. This is especially frustrating when dealing with external users who do not have Google IDs. Another area requiring improvement is the chat/messaging feature, which is basic compared to other products like Slack. Having an integrated and efficient messaging system would be beneficial.

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AvinashLotke

Delivery Head at Team Computers

Useful for collaboration and storage but improvement is needed in API integration

The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's certainly easier to meet. We have offices around the world and the ability to have a company meeting on Google Meet platform makes it a whole lot easier to actually have everybody virtually in one room at the same time."

"A complete integrated environment for our business. I get Google docs, Gmail, online space, and calendar where I can easily perform all documentation, storage, and communications online."

"personally prefer to use G Suite applications, such as Gmail, Slides, and Sheets, because they give you the freedom to share the document you're editing and co-work with other colleagues simultaneously."

"The collaboration features are valuable."

"It's more open than Microsoft and easy to use."

"The most valuable feature of the solution is email."

"Google Mail lets you link a task to a specific email and add a reminder. That's helpful for reviewing your schedule. It's based on Slack, so you don't have these folders like in Microsoft mail. Using Slack instead of folders is a bit more intuitive. It's easier to find again a specific email than using Microsoft Suite. If you misplace things, it's much easier to find them because of Google's search capability."

"The solution offers a workflow where we can collaborate and share documents. Its most valuable features are Gmail and Google Drive. Google Drive is great for file collaboration. It improves productivity. The product is on the cloud; we don't have to connect to the office through a VPN."

More Google Workspace pros

"The solution's voice services work well for our company."

"It has great communication capabilities for team chatting and web conferences."

"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."

"The groupware module is the most valuable feature."

"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."

"It's scalable and stable."

"An effective, functional, very good tool for controlling resources."

"IceWarp has multiple applications that are easy to use for many people."

More IceWarp pros

Cons

"If you use a name with a special character like a slash in the folder, it will crash the migration, with no warning. There is no pre-warning or anything to tell you that if you use characters in a file name that it will crash the migration."

"There are 120 different products and Google is ready to copy their competitors and vice versa. Some of them work, and some of them don't. There are many newer tools with no-code environments which allow for a leaner self-owned system, where I'm not tied to paying hundreds and thousands of dollars a year to another company."

"To a degree, the project management service could be improved."

"The price could be reduced."

"Google Meet can have a bit more functionality. It should show the views of more people. Right now, it shows just eight at a maximum, or six. When there are more people on the call, more than eight, everyone is not showing."

"The initial setup is not intuitive at all."

"Better integration without visual misrepresentation with the Microsoft suite is required."

"Google Workspace doesn't have some of the Excel and PowerPoint presentation functions you get with Microsoft Office."

More Google Workspace cons

"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."

"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."

"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."

"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."

"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."

"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."

"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."

"Support should be improved. Most of the time, the queries are not resolved within the SLA."

More IceWarp cons

Pricing and Cost Advice

"Licensing costs are on a yearly basis."

"Pricing is something concerning. We find the solution very expensive."

"G Suite and Microsoft Office 365 offer products with similar functionality at several different price points. Zoho offer a more extensive range of products and attempts to provide all the applications required to run most small and medium-sized businesses."

"It's low in cost as compared to Office 365. There is an annual licensing cost."

"You pay for Google Workspace based on your usage and the apps you use, but in my case, it's free, but if I used it a lot more, I'd probably need to pay. 15GB is enough for me, but I see myself upgrading and paying the additional charges for more storage regularly."

"Careful consideration should be given to the different licensing options and provisions should be made for additional applications that may be required for your particular business."

"It's cheaper to run a couple of users in a Google platform than what it would be with Microsoft Exchange."

"The price of Google Workspace is reasonable. I pay less than 100 a month."

More Google Workspace pricing and cost advice

"The license is based on the number of users."

"Pricing and licensing is very competitive and in some cases, cheap."

"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."

"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."

"There are various licensing plans available based on geographic zone."

"I would rate the pricing and eight out of ten."

"The solution is inexpensive which is its main benefit."

"Our licensing is on a yearly basis. There were no additional costs."

More IceWarp pricing and cost advice

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Educational Organization

Government

Computer Software Company

18%

Comms Service Provider

Financial Services Firm

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

What needs improvement with Google Workspace?

Google Workspace lacks the ability to copy and move files from one folder to another easily. I also find it challenging to perform many operations using the context menu in Google Sheets, Google Do...

What do you like most about IceWarp?

It's scalable and stable.

What is your experience regarding pricing and costs for IceWarp?

IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.

What needs improvement with IceWarp?

The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...

Microsoft Exchange Online vs Google Workspace

Comparisons

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Amazon WorkMail vs Google Workspace

Compared 30% of the time

ProtonMail vs Google Workspace

Compared 6% of the time

Amazon WorkDocs vs Google Workspace

Compared 3% of the time

Zoho Mail vs Google Workspace

Compared 3% of the time

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Zoho Mail vs IceWarp

Compared 23% of the time

Microsoft Exchange vs IceWarp

Compared 18% of the time

Zimbra Collaboration vs IceWarp

Compared 15% of the time

KerioConnect vs IceWarp

Compared 7% of the time

Microsoft Exchange Online vs IceWarp

Compared 7% of the time

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Product Reports

Google Workspace

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Download IceWarp product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

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Google

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Marriott, Toyota, Sony, Wendy's, Canon

Google Workspace vs. IceWarp