Google Workspace vs IceWarp comparison

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Google Workspace

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Executive SummaryUpdated on Jan 5, 2025

Google Workspace and IceWarp both offer collaboration and communication solutions. Google Workspace tends to have the upper hand due to its comprehensive suite of tools and seamless integration across devices.

Features: Google Workspace includes Gmail, Drive, Docs, Sheets, and Meet, which integrate seamlessly for enhanced productivity. It offers real-time editing and a robust email solution. IceWarp, meanwhile, features strong cross-platform communication, chat rooms, and file-sharing capabilities, which are beneficial for team collaboration.

Room for Improvement: Google Workspace needs better integration with email clients like Outlook and improved enterprise controls. Users also note issues with storage and interface navigability. IceWarp requires enhancements in customer support, email features, and stronger security and mobile integration.

Ease of Deployment and Customer Service: Google Workspace offers seamless public cloud deployment for its suite of tools but needs to improve its technical support responsiveness. IceWarp allows flexible deployment options, including on-premises and hybrid cloud, but faces challenges with customer service efficiency.

Pricing and ROI: Google Workspace offers flexible licensing options, which can be costly for larger organizations but delivers high productivity ROI. IceWarp is recognized as cost-effective, especially appealing to small and medium-sized businesses, offering competitive pricing and promising ROI despite fewer advanced collaboration features.

To learn more, read our detailed Google Workspace vs. IceWarp Report (Updated: January 2025).

Google Workspace vs. IceWarp

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

101

Ranking in other categories

Wireless Email (2nd), Cloud Storage (4th), Content Collaboration Platforms (2nd)

IceWarp

Ranking in Email Applications

6th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Email Applications category, the mindshare of Google Workspace is 23.8%, up from 22.6% compared to the previous year. The mindshare of IceWarp is 5.7%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

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AvinashLotke

Delivery Head at Team Computers

Useful for collaboration and storage but improvement is needed in API integration

The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is quite a useful tool. It allows many people to work on a document. You can actually provide review comments and tag anybody to make the comment changes. You can also attach a document in Google Chat."

"The general ease of use is the solution's most valuable aspect. It's extremely simple to use. You don't even have to look up videos in order to figure things out. It's all very intuitive."

"The document sharing in which multiple people can work on the same document. To go along with that is the archiving of documents. If you mess up a document, it's easy to go get a previous version."

"The solution's technical support is very good."

"The corporate email feature on Google's Gmail is fantastic."

"The solution is very intuitive."

"The most valuable features are the speed at which G Suite Enterprise works."

"G Suite Enterprise provides many features, such as business increased search visibility, email address, and domain. It's a large whole ecosystem that is the major benefit. You can manage your whole team and have many tools. Over seven years, the solution has gone through some drastic upgrades and improvements which are done automatically, I do not have to manual upgrade."

More Google Workspace pros

"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."

"The solution is easy to manage and includes features such as smart documents and the archiving of user data."

"IceWarp has multiple applications that are easy to use for many people."

"The groupware module is the most valuable feature."

"It's scalable and stable."

"It has great communication capabilities for team chatting and web conferences."

"The solution's voice services work well for our company."

"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."

More IceWarp pros

Cons

"Integration with Microsoft Outlook could be improved."

"Google Meet is a very good product, but it's not up to the mark if you compare it against other products like Zoom or Microsoft Teams."

"Not all tools are available in the one facility."

"We noticed that sometimes when we forward emails to somebody, it is being relocated as part of the communication somewhere else. The traceability and other features should be improved."

"The meeting platform of Google Workspace has room for improvement."

"Google Workspace lacks the ability to copy and move files from one folder to another easily."

"There are times the plugins or extensions in the solution do not work properly and I need to disable and enable the solution."

"With the Internet of Things, a platform that integrates well with others would be even better."

More Google Workspace cons

"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."

"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."

"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."

"The solution needs improvements in security, particularly regarding document management."

"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."

"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."

"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."

"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."

More IceWarp cons

Pricing and Cost Advice

"Careful consideration should be given to the different licensing options and provisions should be made for additional applications that may be required for your particular business."

"The pricing of Google Workspace, so far, has been reasonable."

"There are benefits that can provide a competitive advantage, e.g., improved productivity (with appropriate training), increased collaboration (with correct use of tools), flexible working - work from home or remote locations, easy to scale - fast onboarding of new employees, and ability to add and remove licenses, as required."

"The price per client within the business is too high."

"The price of Google Workspace is reasonable. I pay less than 100 a month."

"The main challenge regarding startups with identity services is you could be on a platform that works well but the services are expensive. For example, Microsoft Azure costs approximately $30 per user which is expensive. You end up choosing a different platform, such as G Suite Enterprise because it is priced reasonably and is less expensive than other solutions."

"Traffic management tools may be required for larger setups and should be included in any pricing calculations."

"We pay a monthly subscription for the use of this solution."

More Google Workspace pricing and cost advice

"The solution is priced well."

"I would rate the pricing and eight out of ten."

"Costs far less than other solutions."

"There are various licensing plans available based on geographic zone."

"Pricing and licensing is very competitive and in some cases, cheap."

"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."

"Our licensing is on a yearly basis. There were no additional costs."

"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."

More IceWarp pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

Educational Organization

Government

Computer Software Company

18%

Comms Service Provider

Financial Services Firm

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

What needs improvement with Google Workspace?

Google Workspace lacks the ability to copy and move files from one folder to another easily. I also find it challenging to perform many operations using the context menu in Google Sheets, Google Do...

What do you like most about IceWarp?

It's scalable and stable.

What is your experience regarding pricing and costs for IceWarp?

IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.

What needs improvement with IceWarp?

The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...

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Product Reports

Google Workspace

Download Google Workspace product report

Download IceWarp product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

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Google

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Marriott, Toyota, Sony, Wendy's, Canon

Google Workspace vs. IceWarp