Google Workspace vs IceWarp comparison

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Google Workspace

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Executive SummaryUpdated on Apr 6, 2025

Google Workspace and IceWarp compete in the productivity and collaboration tools category. Google Workspace has the upper hand with superior document collaboration and wider platform integration.

Features: Google Workspace offers a comprehensive suite including Gmail, Calendar, and Drive, which enhances collaboration. It integrates well with Android and Google Chrome, providing multi-factor authentication and scalability for small businesses. IceWarp offers cost-effective cross-platform communication solutions, excels in chat and email management, and provides integration with Outlook Sync, yet its document collaboration tools are not as robust as Google Workspace's.

Room for Improvement: Google Workspace faces challenges integrating into traditional email clients, slow performance, and interoperability issues with Microsoft Office; users have also raised concerns about pricing, security, storage limits, and offline capability. IceWarp needs to enhance security, improve technical support, integrate better with mobile platforms, and refine its user management and documentation systems.

Ease of Deployment and Customer Service: Google Workspace's public cloud setup is user-friendly, well-supported through forums and emails, but lacks direct personal support and is sometimes considered average. IceWarp can be deployed in hybrid and private clouds; however, its documentation is complicated and requires user familiarity, and its customer support speed and accessibility need improvement.

Pricing and ROI: Google Workspace offers various pricing plans but is seen as expensive, though it provides a good ROI through streamlined operations and productivity. IceWarp is recognized for competitive pricing, offering good value for storage and features but may lag behind in service quality compared to Google Workspace and Microsoft 365.

To learn more, read our detailed Google Workspace vs. IceWarp Report (Updated: April 2025).

Google Workspace vs. IceWarp

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Helped 850,671 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

102

Ranking in other categories

Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (3rd)

IceWarp

Ranking in Email Applications

7th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Email Applications category, the mindshare of Google Workspace is 22.2%, down from 24.0% compared to the previous year. The mindshare of IceWarp is 5.3%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

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AvinashLotke

Delivery Head at Team Computers

Useful for collaboration and storage but improvement is needed in API integration

The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's certainly easier to meet. We have offices around the world and the ability to have a company meeting on Google Meet platform makes it a whole lot easier to actually have everybody virtually in one room at the same time."

"Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing."

"The solution is easy to use, and you don't need a lot of knowledge for it."

"It has saved us money."

"Google Workspace is an excellent tool for communicating with people, which allows users to collaborate and edit files simultaneously."

"There are several online forums and a lot of support materials online."

"It's stable. There isn't really any downtime."

"In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail."

More Google Workspace pros

"The solution has a very good log-in to the UI when compared to other solutions."

"It has great communication capabilities for team chatting and web conferences."

"Its price is the most valuable. It is definitely one of the lowest price solutions."

"The solution is easy to manage and includes features such as smart documents and the archiving of user data."

"It's scalable and stable."

"The groupware module is the most valuable feature."

"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."

"IceWarp has multiple applications that are easy to use for many people."

More IceWarp pros

Cons

"What needs improvement in Google Workspace is the Google Drive app, in particular, making the process of finding the shared and most used files and folders easier. The first time you get an invite to view a file or folder in Google Drive and you view that folder or file, it's pretty easy, but the next time you try to access it again, sometimes, it's a bit difficult to find what was shared with you. An additional feature I'd like to see in Google Workspace is the option to un-send messages in Gmail. Microsoft has a message recall feature, and this isn't available in Gmail, so it's the feature I'd like to be added to Gmail."

"Google Meet can have a bit more functionality. It should show the views of more people. Right now, it shows just eight at a maximum, or six. When there are more people on the call, more than eight, everyone is not showing."

"We've had difficulty using PowerPoint files in G Suite. PowerPoint has some functions that are not available in G Suite, so when you convert from PPTX to the Slides format, they don't work."

"The solution could always be more secure, although that doesn't affect me so much."

"I'm not sure if Google Drive has a customizing feature, however, if it did, then it would be better."

"The solution could improve by having more frequent updates."

"I believe Google Drive has potential for improvement. Enhancements could be made in terms of synchronization and the functionality of the Google Sheets app, particularly in areas like formulas and pivot tables, to make it more comparable to Microsoft Excel. Google Chat needs to make improvements so that we can send Excel and PDFs from the mobile app itself. I would like to see Google Bard integrated with the product."

"Some concerns over security, but there are moves to address this and provide admin tools to secure content and adhere to data protection regulations."

More Google Workspace cons

"Support should be improved. Most of the time, the queries are not resolved within the SLA."

"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."

"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."

"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."

"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."

"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."

"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."

"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."

More IceWarp cons

Pricing and Cost Advice

"The overall cost is very reasonable when considering all of the security features that you are receiving. It is a bit more expensive than our local host and/or other hosting companies that are available on the market, but it is worth it."

"It's about $8.30 up a user per month."

"The main challenge regarding startups with identity services is you could be on a platform that works well but the services are expensive. For example, Microsoft Azure costs approximately $30 per user which is expensive. You end up choosing a different platform, such as G Suite Enterprise because it is priced reasonably and is less expensive than other solutions."

"Licensing costs are on a yearly basis."

"Pricing is something concerning. We find the solution very expensive."

"I can't recall the exact pricing per user for Google Workspace, but I know it's not that expensive. I'm in a mid-sized company that's able to maintain and afford Google Workspace, so it has competitive pricing, and I would rate its price as four out of five."

"There are benefits that can provide a competitive advantage, e.g., improved productivity (with appropriate training), increased collaboration (with correct use of tools), flexible working - work from home or remote locations, easy to scale - fast onboarding of new employees, and ability to add and remove licenses, as required."

"The pricing is a bit on the higher side than normal. For a basic Google account it costs $100, but Enterprise is %150."

More Google Workspace pricing and cost advice

"There are various licensing plans available based on geographic zone."

"Our licensing is on a yearly basis. There were no additional costs."

"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."

"The solution is inexpensive which is its main benefit."

"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."

"The license is based on the number of users."

"The solution is priced well."

"I would rate the pricing and eight out of ten."

More IceWarp pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Educational Organization

Comms Service Provider

Computer Software Company

18%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

What is your experience regarding pricing and costs for Google Workspace?

The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor expensive. The current cost is approximately seven to ten euros per user per mont...

What needs improvement with Google Workspace?

I do not have any major suggestions for improvement. However, while the security functionalities are similar to those in competitors like Active Directory, they could be optimized for stronger secu...

What do you like most about IceWarp?

It's scalable and stable.

What is your experience regarding pricing and costs for IceWarp?

IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.

What needs improvement with IceWarp?

The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...

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Office 365 vs Google Workspace

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Microsoft Exchange vs IceWarp

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Microsoft Exchange Online vs IceWarp

Compared 8% of the time

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Product Reports

Google Workspace

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Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Marriott, Toyota, Sony, Wendy's, Canon

Google Workspace vs. IceWarp