Google Workspace vs IceWarp comparison

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Google Workspace

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Executive SummaryUpdated on Jan 5, 2025

Google Workspace and IceWarp both offer collaboration and communication solutions. Google Workspace tends to have the upper hand due to its comprehensive suite of tools and seamless integration across devices.

Features: Google Workspace includes Gmail, Drive, Docs, Sheets, and Meet, which integrate seamlessly for enhanced productivity. It offers real-time editing and a robust email solution. IceWarp, meanwhile, features strong cross-platform communication, chat rooms, and file-sharing capabilities, which are beneficial for team collaboration.

Room for Improvement: Google Workspace needs better integration with email clients like Outlook and improved enterprise controls. Users also note issues with storage and interface navigability. IceWarp requires enhancements in customer support, email features, and stronger security and mobile integration.

Ease of Deployment and Customer Service: Google Workspace offers seamless public cloud deployment for its suite of tools but needs to improve its technical support responsiveness. IceWarp allows flexible deployment options, including on-premises and hybrid cloud, but faces challenges with customer service efficiency.

Pricing and ROI: Google Workspace offers flexible licensing options, which can be costly for larger organizations but delivers high productivity ROI. IceWarp is recognized as cost-effective, especially appealing to small and medium-sized businesses, offering competitive pricing and promising ROI despite fewer advanced collaboration features.

To learn more, read our detailed Google Workspace vs. IceWarp Report (Updated: March 2025).

Google Workspace vs. IceWarp

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Helped 842,767 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

101

Ranking in other categories

Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (2nd)

IceWarp

Ranking in Email Applications

7th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Email Applications category, the mindshare of Google Workspace is 22.9%, down from 23.8% compared to the previous year. The mindshare of IceWarp is 5.4%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

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AvinashLotke

Delivery Head at Team Computers

Useful for collaboration and storage but improvement is needed in API integration

The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us."

"G Suite Enterprise is scalable."

"G Suite and all of Google were the first to have a built-in multifactor authentication without needing to purchase another product."

"It is quite a useful tool. It allows many people to work on a document. You can actually provide review comments and tag anybody to make the comment changes. You can also attach a document in Google Chat."

"It's easy to use."

"Google Chat is the most valuable feature of the solution."

"Being able to back up our data on Google Drive is a critical and valuable feature for our customers. It is just in sync. Imagine you change a file on the desktop, and it gets updated directly to your Google Drive. Our laptop is completely in sync with Google Drive. Google Meet, Google Sheets, and Google Docs are also amazing products. They're very versatile and easy to use as compared to Office 365. I am using Google Sheets and Google Docs, which first save the work on my memory or ROM, and then on my RAM. It gives me better productivity through Google Sheets and Google Docs."

"The initial setup is very easy."

More Google Workspace pros

"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."

"It has great communication capabilities for team chatting and web conferences."

"IceWarp has multiple applications that are easy to use for many people."

"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."

"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."

"Its price is the most valuable. It is definitely one of the lowest price solutions."

"An effective, functional, very good tool for controlling resources."

"The groupware module is the most valuable feature."

More IceWarp pros

Cons

"There are too many steps for sharing pictures."

"With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version."

"Not all tools are available in the one facility."

"I am not a big fan of how Gmail organizes the mail. I find it complicated to see which mail from which users send at which date. Especially if there is a lot."

"The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort."

"The initial setup is not intuitive at all."

"Google Mail's spam filter needs improvement. If I'm sending mail to another email user, sometimes it goes to the spam folder, and they won't know unless they check because they aren't seeing it in the primary inbox. They may miss important emails. At the same time, I'm receiving spam that shouldn't go to my inbox."

"Google needs to improve its support."

More Google Workspace cons

"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."

"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."

"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."

"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."

"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."

"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."

"Support should be improved. Most of the time, the queries are not resolved within the SLA."

"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."

More IceWarp cons

Pricing and Cost Advice

"It's low in cost as compared to Office 365. There is an annual licensing cost."

"We pay on yearly basis."

"The main challenge regarding startups with identity services is you could be on a platform that works well but the services are expensive. For example, Microsoft Azure costs approximately $30 per user which is expensive. You end up choosing a different platform, such as G Suite Enterprise because it is priced reasonably and is less expensive than other solutions."

"It's cheaper to run a couple of users in a Google platform than what it would be with Microsoft Exchange."

"The price of the solution can vary."

"Licensing costs are on a yearly basis."

"We normally purchase the license on a yearly basis."

"Careful consideration should be given to the different licensing options and provisions should be made for additional applications that may be required for your particular business."

More Google Workspace pricing and cost advice

"The license is based on the number of users."

"It is definitely one of the lowest price solutions."

"Pricing and licensing is very competitive and in some cases, cheap."

"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."

"Our licensing is on a yearly basis. There were no additional costs."

"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."

"The solution is inexpensive which is its main benefit."

"There are various licensing plans available based on geographic zone."

More IceWarp pricing and cost advice

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842,767 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Educational Organization

Comms Service Provider

Computer Software Company

18%

Comms Service Provider

10%

Financial Services Firm

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

What needs improvement with Google Workspace?

As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...

What do you like most about IceWarp?

It's scalable and stable.

What is your experience regarding pricing and costs for IceWarp?

IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.

What needs improvement with IceWarp?

The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...

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Zoho Mail vs Google Workspace

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Zimbra Collaboration vs IceWarp

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KerioConnect vs IceWarp

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Product Reports

Google Workspace

Download Google Workspace product report

Download IceWarp product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Marriott, Toyota, Sony, Wendy's, Canon

Google Workspace vs. IceWarp