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IceWarp vs Zimbra Collaboration comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

IceWarp
Ranking in Email Applications
6th
Average Rating
8.4
Number of Reviews
17
Ranking in other categories
No ranking in other categories
Zimbra Collaboration
Ranking in Email Applications
5th
Average Rating
8.0
Number of Reviews
29
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Email Applications category, the mindshare of IceWarp is 5.7%, up from 5.8% compared to the previous year. The mindshare of Zimbra Collaboration is 9.2%, down from 12.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

AvinashLotke - PeerSpot reviewer
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.
Muhammad Talha Baig - PeerSpot reviewer
One of the premium features was customized rooms tailored to the collaboration needs
Zimbra's strength lies in its individuality, and it should focus on leveraging its unique features rather than trying to emulate competitors. My organization has certified Zimbra technicians, so we believe we can utilize Zimbra certification. However, I was recently informed by Zimbra that no such certification exists. I have recently completed the test kit, and after the training, I will gain access to tickets. Therefore, if any clients are experiencing issues, we have a certified technical team available to provide support 24/7. This is how we can cater to our client's needs. I recommend Zimbra to small-scale and enterprise customers. Anyone, even those with 5 users, can opt for Zimbra. Overall, I rate the solution a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's voice services work well for our company."
"The groupware module is the most valuable feature."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."
"It has great communication capabilities for team chatting and web conferences."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"The solution has a very good log-in to the UI when compared to other solutions."
"The Zimbra Collaboration's most valuable feature is web access."
"The web interface is powerful and easy to use."
"Zimbra Collaboration is a good tool for video calls...Zimbra Collaboration's initial setup phase was easy."
"The most valuable feature of Zimbra Collaboration is the cost."
"It has all collaboration features, such as document sharing, video conferencing, chatting, task sharing, and calendar sharing."
"One of the premium features was customized rooms tailored to the collaboration needs. Many of the clients customize features such as organization logos and scanners."
"The backup and storage management features of Zimbra Collaboration are valuable."
"The solution is easy to implement."
 

Cons

"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."
"The solution needs improvements in security, particularly regarding document management."
"Our customers sometimes have problems receiving mail."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"The support was lacking in my experience. However, recently the support I received was good. Perhaps they have improved."
"Zimbra Collaboration could improve the migration from a basic solution to a more containerized solution. For example, the installation should be able to extend to the containers and manage them with some solution, such as OpenShift or Kubernetes."
"The solution could improve by making it easier to use."
"It does have a few bugs."
"It is good and competent, but you have to pay for video and group chat features."
"We have had an issue with security."
"The antispam and antivirus features are hard to understand on mobile devices."
"The installation is not straightforward, it can take two days for the full implementation."
 

Pricing and Cost Advice

"Costs far less than other solutions."
"The solution is priced well."
"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."
"It is definitely one of the lowest price solutions."
"Our licensing is on a yearly basis. There were no additional costs."
"There are various licensing plans available based on geographic zone."
"The license is based on the number of users."
"The solution is inexpensive which is its main benefit."
"The solution is not expensive compared to other products."
"Zimbra Collaboration is less expensive than Microsoft Exchange. Zimbra works for small companies because it is not expensive. Zimbra Collaboration has more security tools than Microsoft Exchange. If you are choosing between Zimbra Collaboration and Microsoft Exchange, you have to take into account the cost of security tools with Microsoft Exchange. When you purchase Microsoft Exchange, you will also have to purchase tools for security, which adds to the cost. The migration from Zimbra Collaboration to another email solution is very simple and easy. Migration from Microsoft Exchange to another email solution is very difficult. Microsoft doesn't allow migration that easily. In fact, you have to pay for tools to do that. You have to buy some expensive tools to migrate."
"The price of the solution is low."
"We do not pay for licenses to use this solution."
"It's very expensive. When we compare the cost with Google Workspace, it's so expensive."
"There is an annual standard licensing fee to use Zimbra Collaboration and there is no other cost."
"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the price a four"
"We are using perpetual licenses. We have deployed it in our local data center, and we buy perpetual licenses on a per-user basis."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Comms Service Provider
8%
Financial Services Firm
7%
Retailer
7%
Computer Software Company
19%
Government
10%
Comms Service Provider
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...
How does Zimbra Collaboration compare with Microsoft Exchange?
Zimbra is a free, open source collaborative software suite. The features I like best are the ease of integration and the email, calendar, and collaboration server with web interface. In addition, I...
What do you like most about Zimbra Collaboration?
The most valuable feature of Zimbra for our team's productivity is its efficiency in handling email communication.
 

Learn More

 

Overview

 

Sample Customers

Marriott, Toyota, Sony, Wendy's, Canon
NEC Biglobe, City of Ventura, Monterey Bay Aquarium Research Institute, Hola Publishing, BIG, Sleepwell, LaFayette College, Xmission, DNA, Ring Line, Future Group, TIGC
Find out what your peers are saying about IceWarp vs. Zimbra Collaboration and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.