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IceWarp vs Zoho Mail comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

IceWarp
Ranking in Email Applications
6th
Average Rating
8.4
Number of Reviews
17
Ranking in other categories
No ranking in other categories
Zoho Mail
Ranking in Email Applications
7th
Average Rating
7.8
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Email Applications category, the mindshare of IceWarp is 5.7%, up from 5.6% compared to the previous year. The mindshare of Zoho Mail is 3.6%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

AvinashLotke - PeerSpot reviewer
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.
AvinashLotke - PeerSpot reviewer
Offers good security with effective spam filtering but has update issues
Zoho is not just a traditional software-based company. It offers a wide range of APIs and other integration tools, including a CRM tool and various other products, so integration is not limited. Zoho has operations management and developers, making integration feasible with any system. Zoho is a cloud-based solution, meaning maintenance is managed by their system. They don't provide access to unauthorized persons. Zoho handles maintenance. Traditionally, we haven't recommended Zoho as extensively because we prefer systems we have thoroughly tested and can confidently endorse. We've deployed Zoho a few times with mixed success. In comparison, we've had more success with Google deployments, with higher implementation rates and ease, offering better revenue opportunities. Based on requirements, I might recommend Zoho, but for higher needs or better collaboration, I'd suggest Google, possibly combined with iSoft. If there is no other support, Google remains a strong recommendation. Overall, considering support, I rate the solution a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"It's scalable and stable."
"The solution has a very good log-in to the UI when compared to other solutions."
"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."
"The solution is easy to manage and includes features such as smart documents and the archiving of user data."
"IceWarp has multiple applications that are easy to use for many people."
"An effective, functional, very good tool for controlling resources."
"The groupware module is the most valuable feature."
"Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world."
"The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices."
"I like Zoho Mail's user interface."
"It uses an alert system and other monitoring tools."
"It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice."
"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."
"We can create email accounts for our customers."
"Zoho Mail is a stable product."
 

Cons

"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"The solution needs improvements in security, particularly regarding document management."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."
"Zoho Mail is not as good as G Suite, which has integrated calendars."
"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."
"The solution doesn't need to be improved."
"The interface isn't quite good. Everything looks a little low-quality."
"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."
"The solution’s stability could be improved."
"The solution's meeting plans and online virtual activity task list could be improved and made more seamless."
 

Pricing and Cost Advice

"I would rate the pricing and eight out of ten."
"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."
"Costs far less than other solutions."
"There are various licensing plans available based on geographic zone."
"The license is based on the number of users."
"It is definitely one of the lowest price solutions."
"Pricing and licensing is very competitive and in some cases, cheap."
"The solution is priced well."
"Zoho Mail is more cost-efficient than its competitors."
"The solution is not costly."
"The solution is more affordable compared to other products. It is cheap."
"There is no license required to use Zoho Mail."
"The solution’s pricing is very reasonable."
"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."
"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."
"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Manufacturing Company
8%
Comms Service Provider
8%
Financial Services Firm
7%
Computer Software Company
19%
Retailer
11%
Manufacturing Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...
What do you like most about Zoho Mail?
It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...
What is your experience regarding pricing and costs for Zoho Mail?
Zoho Mail is more cost-efficient than its competitors.
What needs improvement with Zoho Mail?
The solution's meeting plans and online virtual activity task list could be improved and made more seamless.
 

Comparisons

 

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Sample Customers

Marriott, Toyota, Sony, Wendy's, Canon
BBDO, HuffPost
Find out what your peers are saying about IceWarp vs. Zoho Mail and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.