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Microsoft Exchange vs Zoho Mail comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Microsoft Exchange
Ranking in Email Applications
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
87
Ranking in other categories
Wireless Email (1st), File Archiving (3rd)
Zoho Mail
Ranking in Email Applications
7th
Average Rating
7.8
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Email Applications category, the mindshare of Microsoft Exchange is 11.7%, down from 14.9% compared to the previous year. The mindshare of Zoho Mail is 3.6%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

Dean Della Pella - PeerSpot reviewer
Offers great reliability and good mobile access features
In my company, the product takes care of email communications as it handles all the emails and scheduling emails. Within the tool, the calendars are used extensively by our company and its customers. The tool has improved the areas revolving around calendars and scheduling tasks since it has helped in the unification of everyone working in the company under the same system. The most beneficial features of email management stem from the tool's ability to let its users combine the tasks and the calendar while also being able to organize emails. The security and compliance features have impacted our organization, and it has been extremely helpful since such functionalities are needed for compliance purposes. For the customers and my company, being secure and having control of the handling of emails is extremely important. The integration capabilities do not have a direct impact on the email portion of the product, but it does have the ability to set up meetings with the help of Microsoft Teams. The mobile access feature provided by the product helps our company in the area of productivity. I recommend the product to others who plan to use it. Based on the features and functionalities of the product, it would be beneficial to rule for any company where it is chosen. The product offers good functionalities and reliability. I rate the overall a nine out of ten.
AvinashLotke - PeerSpot reviewer
Offers good security with effective spam filtering but has update issues
Zoho is not just a traditional software-based company. It offers a wide range of APIs and other integration tools, including a CRM tool and various other products, so integration is not limited. Zoho has operations management and developers, making integration feasible with any system. Zoho is a cloud-based solution, meaning maintenance is managed by their system. They don't provide access to unauthorized persons. Zoho handles maintenance. Traditionally, we haven't recommended Zoho as extensively because we prefer systems we have thoroughly tested and can confidently endorse. We've deployed Zoho a few times with mixed success. In comparison, we've had more success with Google deployments, with higher implementation rates and ease, offering better revenue opportunities. Based on requirements, I might recommend Zoho, but for higher needs or better collaboration, I'd suggest Google, possibly combined with iSoft. If there is no other support, Google remains a strong recommendation. Overall, considering support, I rate the solution a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a very scalable solution."
"One of the most valuable features of Microsoft Exchange is its security."
"It is easy to use and we can allow many users because now our users are scattered They over a wide area. We can use it from anywhere. That is the main benefit for us."
"The initial setup was straightforward and fast."
"The most valuable feature of Microsoft Exchange is its ease of use."
"The most valuable features are that you can exchange information, tasks, attachments, and enhance the process in a short amount of time."
"The product works very well."
"The tool's most valuable feature is associated with the fact that it stands out for being beneficial for managing emails."
"I like Zoho Mail's user interface."
"The notifications, scheduling, and meetings are all integrated."
"It uses an alert system and other monitoring tools."
"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."
"Zoho Mail is a stable product."
"The solution has more security compared to other products. Zoho Mail comes with TLS and SSL. It has email-sharing features. It is an advanced product."
"Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world."
"Zoho Mail is a cost-effective solution."
 

Cons

"One major area for improvement is the need for repeated authentication when running a meeting."
"The product or service could be improved in terms of Microsoft Outlook client compatibility."
"I don't have the best impression of customer service and support. It should be faster and more clear, and more human. T"
"Nothing is perfect, that's why I am giving Microsoft Exchange a nine."
"The licensing model could be improved."
"One thing for improvement would be to have an offline version of Exchange available for use if our connection goes down."
"In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards."
"The default storage capacity is too small."
"The solution’s stability could be improved."
"Zoho Mail is not as good as G Suite, which has integrated calendars."
"The solution doesn't need to be improved."
"The interface isn't quite good. Everything looks a little low-quality."
"Zoho Mail needs to add an IT system management feature."
"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."
"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."
"They have issues when they are rolling out updates"
 

Pricing and Cost Advice

"Microsoft Exchange itself does not require a license, but users who will have mailboxes will require a license. It depends on the number of users to choose which license. If you exceed 2,000 mailboxes, it's preferable to get the enterprise license."
"The solution is expensive to maintain because it requires frequent updates and ongoing server maintenance."
"We pay for the license annually."
"Microsoft's licensing structure is too complex, but its prices are affordable, though not cheap."
"I have Outlook 365 Professional, and Exchange comes in the bundle with other solutions, such as Word and OneDrive. I pay for the use of the bundle monthly and I can imagine if you are a company with many licenses the pricing model would be a lot different."
"This solution is expensive."
"Exchange is better for medium to large businesses because it can be quite costly for SMB, which may not need all the options the product provides."
"It's a little bit expensive."
"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."
"There is no license required to use Zoho Mail."
"The solution is more affordable compared to other products. It is cheap."
"The solution’s pricing is very reasonable."
"Zoho Mail is more cost-efficient than its competitors."
"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."
"The solution is not costly."
"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Government
11%
Financial Services Firm
8%
Comms Service Provider
7%
Computer Software Company
19%
Retailer
11%
Manufacturing Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Zimbra Collaboration compare with Microsoft Exchange?
Zimbra is a free, open source collaborative software suite. The features I like best are the ease of integration and the email, calendar, and collaboration server with web interface. In addition, I...
What do you like most about Microsoft Exchange?
The initial setup was straightforward and fast.
What is your experience regarding pricing and costs for Microsoft Exchange?
The product pricing is reasonable if you utilize its full suite of features. However, it may feel expensive for users who only require basic email services.
What do you like most about Zoho Mail?
It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...
What is your experience regarding pricing and costs for Zoho Mail?
Zoho Mail is more cost-efficient than its competitors.
What needs improvement with Zoho Mail?
The solution's meeting plans and online virtual activity task list could be improved and made more seamless.
 

Also Known As

Exchange, MS Exchange
No data available
 

Learn More

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Overview

 

Sample Customers

Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC Contracting
BBDO, HuffPost
Find out what your peers are saying about Microsoft Exchange vs. Zoho Mail and other solutions. Updated: October 2024.
816,636 professionals have used our research since 2012.