Try our new research platform with insights from 80,000+ expert users

Microsoft Exchange vs Zoho Mail comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Microsoft Exchange
Ranking in Email Applications
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
89
Ranking in other categories
Wireless Email (1st), File Archiving (3rd)
Zoho Mail
Ranking in Email Applications
7th
Average Rating
7.8
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Email Applications category, the mindshare of Microsoft Exchange is 11.4%, down from 14.3% compared to the previous year. The mindshare of Zoho Mail is 3.8%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

Dean Della Pella - PeerSpot reviewer
Offers great reliability and good mobile access features
In my company, the product takes care of email communications as it handles all the emails and scheduling emails. Within the tool, the calendars are used extensively by our company and its customers. The tool has improved the areas revolving around calendars and scheduling tasks since it has helped in the unification of everyone working in the company under the same system. The most beneficial features of email management stem from the tool's ability to let its users combine the tasks and the calendar while also being able to organize emails. The security and compliance features have impacted our organization, and it has been extremely helpful since such functionalities are needed for compliance purposes. For the customers and my company, being secure and having control of the handling of emails is extremely important. The integration capabilities do not have a direct impact on the email portion of the product, but it does have the ability to set up meetings with the help of Microsoft Teams. The mobile access feature provided by the product helps our company in the area of productivity. I recommend the product to others who plan to use it. Based on the features and functionalities of the product, it would be beneficial to rule for any company where it is chosen. The product offers good functionalities and reliability. I rate the overall a nine out of ten.
AvinashLotke - PeerSpot reviewer
Offers good security with effective spam filtering but has update issues
Zoho is not just a traditional software-based company. It offers a wide range of APIs and other integration tools, including a CRM tool and various other products, so integration is not limited. Zoho has operations management and developers, making integration feasible with any system. Zoho is a cloud-based solution, meaning maintenance is managed by their system. They don't provide access to unauthorized persons. Zoho handles maintenance. Traditionally, we haven't recommended Zoho as extensively because we prefer systems we have thoroughly tested and can confidently endorse. We've deployed Zoho a few times with mixed success. In comparison, we've had more success with Google deployments, with higher implementation rates and ease, offering better revenue opportunities. Based on requirements, I might recommend Zoho, but for higher needs or better collaboration, I'd suggest Google, possibly combined with iSoft. If there is no other support, Google remains a strong recommendation. Overall, considering support, I rate the solution a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Support is very good."
"It's a very user-friendly application. The mail server is also valuable when compared to other services like SquirrelMail."
"The most valuable feature of Microsoft Exchange is its communication capabilities."
"Microsoft Exchange is a powerful solution. It can easily integrate with Active Directory and other business applications. It does not require any training, it is flexible and simple to use. When comparing Microsoft Exchange to other solutions, such as Lotus Note, it is more straightforward for business."
"What I love about Microsoft Exchange is the good integration since 2013, particularly its integration with the calendar and other software such as Zoom, TeamViewer, AnyDesk, etc."
"It has a feature that allows you to retain an email and recover it as an administrator. When you activate this feature, even if a user deletes an email, the email is still in the system, and we can retrieve it as an administrator. It is a very useful function. We turn this feature on for some of the mailboxes because we need to keep all the records. I like the way emails are classified in this solution. It makes it really easy to take a look at the most important messages. This is a really good functionality. Some of the emails directly exchanged with you are marked as important and shown in one tab, and everything else is in another tab. We usually don't have any issue with Exchange. It can be integrated with different solutions."
"The initial setup is very simple."
"The functionality on the user side is quite good. Exchange provides an excellent platform for collaboration between users."
"It uses an alert system and other monitoring tools."
"The notifications, scheduling, and meetings are all integrated."
"Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world."
"I like Zoho Mail's user interface."
"Zoho Mail is a stable product."
"We can create email accounts for our customers."
"The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices."
"Zoho Mail is a cost-effective solution."
 

Cons

"They keep making all these changes, and our system was down for four or five days. They finally got it up, but there are still lots of quirks."
"The cost could be cheaper."
"The platform could be more user-friendly."
"The solution could be more secure."
"In the version we have, I would like to see better communication between the end device and the Exchange server."
"We would prefer to be able to manage the solution on the cloud."
"The solution's hybrid deployment process could be improved, particularly for customers who initially started in the cloud and may want to return to an on-premises setup. Microsoft could make this transition more flexible."
"From a security perspective, Microsft Exchange can be improved. All that needs to be added is security, but that's an internal hierarchical problem from the product itself and not the end-users."
"The solution's meeting plans and online virtual activity task list could be improved and made more seamless."
"The solution doesn't need to be improved."
"Zoho Mail needs to add an IT system management feature."
"Zoho Mail is not as good as G Suite, which has integrated calendars."
"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."
"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."
"The interface isn't quite good. Everything looks a little low-quality."
"The solution’s stability could be improved."
 

Pricing and Cost Advice

"The solution is expensive to maintain because it requires frequent updates and ongoing server maintenance."
"I don't have enough information about the licensing costs of Microsoft Exchange, but I do know that you need two types of licenses to run it. You need the product key and the client access key to activate Microsoft Exchange. This means that apart from the standard Microsoft Exchange licensing fees, you have to pay additional costs."
"Its price is okay."
"There is an annual cost to use Microsoft Exchange, and the price could be less expensive."
"It's working very well. There is no problem, but the price is not the best."
"The pricing is expensive."
"The price of Microsoft Exchange could improve. In Egypt, the price keeps increasing."
"The platform has a reasonable price."
"The solution’s pricing is very reasonable."
"The solution is more affordable compared to other products. It is cheap."
"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."
"The solution is not costly."
"Zoho Mail is more cost-efficient than its competitors."
"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."
"There is no license required to use Zoho Mail."
"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."
report
Use our free recommendation engine to learn which Email Applications solutions are best for your needs.
824,168 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Government
10%
Financial Services Firm
8%
Comms Service Provider
7%
Computer Software Company
19%
Retailer
11%
Comms Service Provider
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Zimbra Collaboration compare with Microsoft Exchange?
Zimbra is a free, open source collaborative software suite. The features I like best are the ease of integration and the email, calendar, and collaboration server with web interface. In addition, I...
What do you like most about Microsoft Exchange?
The initial setup was straightforward and fast.
What is your experience regarding pricing and costs for Microsoft Exchange?
The licensing and pricing are quite costly, which can demotivate customers from opting for features and upgrades. However, the solution provides value for money if one is well-acquainted with Excha...
What do you like most about Zoho Mail?
It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...
What is your experience regarding pricing and costs for Zoho Mail?
Zoho Mail is more cost-efficient than its competitors.
What needs improvement with Zoho Mail?
The solution's meeting plans and online virtual activity task list could be improved and made more seamless.
 

Also Known As

Exchange, MS Exchange
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC Contracting
BBDO, HuffPost
Find out what your peers are saying about Microsoft Exchange vs. Zoho Mail and other solutions. Updated: December 2024.
824,168 professionals have used our research since 2012.