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Microsoft Exchange vs Zoho Mail comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Exchange
Ranking in Email Applications
3rd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
91
Ranking in other categories
Wireless Email (1st), File Archiving (3rd)
Zoho Mail
Ranking in Email Applications
6th
Average Rating
7.8
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Email Applications category, the mindshare of Microsoft Exchange is 11.4%, down from 12.5% compared to the previous year. The mindshare of Zoho Mail is 4.7%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

Hesham Hussain - PeerSpot reviewer
A good solution for large enterprises, but is expensive when compared to other solutions
Regarding the decision of increasing the number of users, it depends on the organization's choice, whether to opt for CapEx or OpEx. Both options involve expenses over the years. Building an in-house Exchange solution requires investing in hardware, storage, connectivity, and administrative resources. Office 365 shifts the budget solely to OpEx as a subscription service. Scalability is another factor. Starting a new company favors Office 365 due to cost efficiency. As the organization grows, the choice depends on available resources and technical expertise. An internal Exchange setup is feasible with skilled engineers, while Office 365 suits those lacking in-house resources.
AvinashLotke - PeerSpot reviewer
Offers good security with effective spam filtering but has update issues
Zoho is not just a traditional software-based company. It offers a wide range of APIs and other integration tools, including a CRM tool and various other products, so integration is not limited. Zoho has operations management and developers, making integration feasible with any system. Zoho is a cloud-based solution, meaning maintenance is managed by their system. They don't provide access to unauthorized persons. Zoho handles maintenance. Traditionally, we haven't recommended Zoho as extensively because we prefer systems we have thoroughly tested and can confidently endorse. We've deployed Zoho a few times with mixed success. In comparison, we've had more success with Google deployments, with higher implementation rates and ease, offering better revenue opportunities. Based on requirements, I might recommend Zoho, but for higher needs or better collaboration, I'd suggest Google, possibly combined with iSoft. If there is no other support, Google remains a strong recommendation. Overall, considering support, I rate the solution a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All of Exchange's features are valuable. For example, we can configure the MAPI profile, IM profile, or mobile profile."
"Exchange is a robust system that is well suited for an enterprise environment. It's always up, and we hardly face any technical issues. Exchange has a web interface and integrates perfectly with Microsoft Outlook. This web interface can be easily used to change the passwords from the domain controllers."
"It's pretty easy to manage."
"The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams."
"Internal communication stability within Exchange is ensured by the stability of the internal network which is guaranteed by default."
"Microsoft Exchange is a powerful solution. It can easily integrate with Active Directory and other business applications. It does not require any training, it is flexible and simple to use. When comparing Microsoft Exchange to other solutions, such as Lotus Note, it is more straightforward for business."
"The product can scale."
"Microsoft Exchange is stable."
"I like Zoho Mail's user interface."
"It uses an alert system and other monitoring tools."
"We can create email accounts for our customers."
"The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices."
"Zoho Mail is a stable product."
"Zoho Mail is a cost-effective solution."
"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."
"It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice."
 

Cons

"It's not always the finest solution in terms of integration with products that are not from Microsoft. It integrates very well with Microsoft products but not with third-party products."
"The pricing could be better, and it could have an easier implementation."
"For the next release, there are some features on the cloud-based Exchange that aren't included on-prem. It would be great if these features were made available in the next release. For instance, integration between Exchange and its on-prem calendar is not available for the on-prem solution."
"The licensing model could be improved."
"I think it could be more scalable."
"Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive."
"If it was the same product, and slightly cheaper, that would be amazing."
"The default storage capacity is too small."
"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."
"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."
"The solution doesn't need to be improved."
"The solution's meeting plans and online virtual activity task list could be improved and made more seamless."
"The interface isn't quite good. Everything looks a little low-quality."
"Zoho Mail needs to add an IT system management feature."
"They have issues when they are rolling out updates"
"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."
 

Pricing and Cost Advice

"The solution's pricing is fine...I do think the tool offers value for money."
"I rate Microsoft Exchange's pricing a six out of ten."
"The product is quite cheap."
"The pricing is expensive."
"The price of Microsoft Exchange is reasonable."
"Its price is okay."
"We pay for the license annually."
"Since my company is on Microsoft Cloud, we pay for the licenses per user. Compared to volume licensing, I would say the present licensing cost is not expensive."
"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."
"Zoho Mail is more cost-efficient than its competitors."
"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."
"The solution is not costly."
"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."
"The solution’s pricing is very reasonable."
"The solution is more affordable compared to other products. It is cheap."
"There is no license required to use Zoho Mail."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Government
11%
Financial Services Firm
9%
Comms Service Provider
8%
Computer Software Company
17%
Retailer
13%
Comms Service Provider
12%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Zimbra Collaboration compare with Microsoft Exchange?
Zimbra is a free, open source collaborative software suite. The features I like best are the ease of integration and the email, calendar, and collaboration server with web interface. In addition, I...
What do you like most about Microsoft Exchange?
The initial setup was straightforward and fast.
What is your experience regarding pricing and costs for Microsoft Exchange?
The licensing and pricing are quite costly, which can demotivate customers from opting for features and upgrades. However, the solution provides value for money if one is well-acquainted with Excha...
What do you like most about Zoho Mail?
It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...
What is your experience regarding pricing and costs for Zoho Mail?
Zoho Mail is more cost-efficient than its competitors.
What needs improvement with Zoho Mail?
The solution's meeting plans and online virtual activity task list could be improved and made more seamless.
 

Also Known As

Exchange, MS Exchange
No data available
 

Overview

 

Sample Customers

Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC Contracting
BBDO, HuffPost
Find out what your peers are saying about Microsoft Exchange vs. Zoho Mail and other solutions. Updated: March 2025.
844,944 professionals have used our research since 2012.