Google Workspace vs Zoho Mail comparison

Google and Zoho are both solutions in the Email Applications category. Google is ranked #1 with an average rating of 8.1, while Zoho is ranked #6 with an average rating of 7.8. Google holds a 22.9% mindshare in EA, compared to Zoho’s 4.7% mindshare. Additionally, 95% of Google users are willing to recommend the solution, compared to 84% of Zoho users who would recommend it.

Google Workspace

Read 102 Google Workspace reviews

6,268 Views
5,616 Comparison Views

95% willing to recommend

Zoho Mail

Read 11 Zoho Mail reviews

1,074 Views
832 Comparison Views

84% willing to recommend

Google Workspace

Zoho Mail

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Executive SummaryUpdated on Apr 6, 2025

Google Workspace and Zoho Mail compete in the email and productivity tools category. Google Workspace appears to have the upper hand in features and integration capabilities, while Zoho Mail is more cost-effective.

Features: Google Workspace is scalable and integrates well with tools like Gmail, Google Drive, and Google Meet, providing ease of use and extensive collaboration options. Zoho Mail is recognized for its integration with cloud storage, user-friendly design, and affordability, especially for small businesses and startups.

Room for Improvement: Google Workspace can improve on performance, Microsoft product integration, and synchronization issues. Zoho Mail requires enhancements in app integration, user interface design, and performance consistency.

Ease of Deployment and Customer Service: Google Workspace is deployed on Public Cloud, offering accessibility but varying customer support experiences. Zoho Mail also uses Public Cloud and provides swift customer service and resources, though direct support may fall short for some.

Pricing and ROI: Google Workspace, while feature-rich, is viewed as expensive but offers significant ROI in productivity. Zoho Mail is more affordable and cost-efficient, appealing to startups and small businesses seeking essential email services at a lower cost.

To learn more, read our detailed Google Workspace vs. Zoho Mail Report (Updated: April 2025).

Buyer's Guide

Google Workspace vs. Zoho Mail

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

102

Ranking in other categories

Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (2nd)

Zoho Mail

Ranking in Email Applications

6th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Email Applications category, the mindshare of Google Workspace is 22.9%, down from 23.8% compared to the previous year. The mindshare of Zoho Mail is 4.7%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

AvinashLotke

Delivery Head at Team Computers

Offers good security with effective spam filtering but has update issues

Zoho is not just a traditional software-based company. It offers a wide range of APIs and other integration tools, including a CRM tool and various other products, so integration is not limited. Zoho has operations management and developers, making integration feasible with any system. Zoho is a cloud-based solution, meaning maintenance is managed by their system. They don't provide access to unauthorized persons. Zoho handles maintenance. Traditionally, we haven't recommended Zoho as extensively because we prefer systems we have thoroughly tested and can confidently endorse. We've deployed Zoho a few times with mixed success. In comparison, we've had more success with Google deployments, with higher implementation rates and ease, offering better revenue opportunities. Based on requirements, I might recommend Zoho, but for higher needs or better collaboration, I'd suggest Google, possibly combined with iSoft. If there is no other support, Google remains a strong recommendation. Overall, considering support, I rate the solution a six out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the capabilities for collaboration on any platform. For example, I might be on an iPad whereas the person next to me is on a laptop and the person next to them is on their phone. We can all collaborate together and update documentation in real-time."

"The solution is easy to use, and you don't need a lot of knowledge for it."

"The tool helps me keep a backup of old emails. Like everyone else, I love the Google search engine for searching emails on webmail. The Google Workspace connector for Outlook works well, so I have no issues with that."

"The solution is very intuitive."

"Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing."

"We haven't had any issues with scalability - we have over a thousand employees, and G Suite just scales."

"G Suite Enterprise is scalable."

"The user interface is fantastic. It's also available for the individual person, so that's also a great thing about it."

More Google Workspace pros

"It uses an alert system and other monitoring tools."

"I like Zoho Mail's user interface."

"The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices."

"Zoho Mail is a cost-effective solution."

"We can create email accounts for our customers."

"Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world."

"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."

"It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice."

More Zoho Mail pros

Cons

"Our users have faced an issue with increasing their email quotas over the last three months."

"The cost could be improved. It can sometimes be a bit confusing figuring out how we are actually being charged."

"There seems to be a bit of vulnerability on some operating systems, specifically on the iPhone. There isn't as much control as if a person is using an Android. That's a bit of a concern."

"Google Workspace lacks the ability to copy and move files from one folder to another easily."

"G-Suite is excellent for what we're trying to do, but it could use some extra features. For example, it would be helpful if we had a seamless way to convert Excel macros to Google Sheets."

"There are 120 different products and Google is ready to copy their competitors and vice versa. Some of them work, and some of them don't. There are many newer tools with no-code environments which allow for a leaner self-owned system, where I'm not tied to paying hundreds and thousands of dollars a year to another company."

"With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version."

"The feature set of Google Sheets is limited."

More Google Workspace cons

"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."

"The solution doesn't need to be improved."

"They have issues when they are rolling out updates"

"The interface isn't quite good. Everything looks a little low-quality."

"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."

"The solution's meeting plans and online virtual activity task list could be improved and made more seamless."

"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."

"The solution’s stability could be improved."

More Zoho Mail cons

Pricing and Cost Advice

"The main challenge regarding startups with identity services is you could be on a platform that works well but the services are expensive. For example, Microsoft Azure costs approximately $30 per user which is expensive. You end up choosing a different platform, such as G Suite Enterprise because it is priced reasonably and is less expensive than other solutions."

"Approximately $6 per user, per month."

"We pay on yearly basis."

"The price per client within the business is too high."

"There are benefits that can provide a competitive advantage, e.g., improved productivity (with appropriate training), increased collaboration (with correct use of tools), flexible working - work from home or remote locations, easy to scale - fast onboarding of new employees, and ability to add and remove licenses, as required."

"The price of the solution can vary."

"Pricing is something concerning. We find the solution very expensive."

"We normally purchase the license on a yearly basis."

More Google Workspace pricing and cost advice

"The solution is not costly."

"The solution is more affordable compared to other products. It is cheap."

"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."

"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."

"Zoho Mail is more cost-efficient than its competitors."

"There is no license required to use Zoho Mail."

"The solution’s pricing is very reasonable."

"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

Educational Organization

Comms Service Provider

Computer Software Company

17%

Retailer

13%

Comms Service Provider

12%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

See all answers

What needs improvement with Google Workspace?

As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...

See all answers

What do you like most about Zoho Mail?

It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...

See all answers

What is your experience regarding pricing and costs for Zoho Mail?

Zoho Mail is more cost-efficient than its competitors.

See all answers

What needs improvement with Zoho Mail?

The solution's meeting plans and online virtual activity task list could be improved and made more seamless.

See all answers

Comparisons

Microsoft Exchange Online vs Google Workspace

Compared 29% of the time

Amazon WorkMail vs Google Workspace

Compared 29% of the time

ProtonMail vs Google Workspace

Compared 9% of the time

Office 365 vs Google Workspace

Compared 4% of the time

Microsoft Exchange vs Google Workspace

Compared 3% of the time

More Google Workspace Competitors

IceWarp vs Zoho Mail

Compared 37% of the time

ProtonMail vs Zoho Mail

Compared 21% of the time

Microsoft Exchange Online vs Zoho Mail

Compared 18% of the time

Microsoft Exchange vs Zoho Mail

Compared 6% of the time

More Zoho Mail Competitors

Product Reports

Buyer's Guide

Google Workspace

April 2025

Download Google Workspace product report

Buyer's Guide

Email Applications

March 2025

Download Zoho Mail product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

Secure Business Email for your organization

Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service.

Zoho

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

BBDO, HuffPost

Buyer's Guide

Google Workspace vs. Zoho Mail

April 2025

Free Report: Google Workspace vs. Zoho Mail

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