Google Workspace vs Zoho Mail comparison

Google and Zoho are both solutions in the Email Applications category. Google is ranked #1 with an average rating of 7.9, while Zoho is ranked #7 with an average rating of 7.8. Google holds a 24.1% mindshare in EA, compared to Zoho’s 3.8% mindshare. Additionally, 95% of Google users are willing to recommend the solution, compared to 84% of Zoho users who would recommend it.

Google Workspace

Read 100 Google Workspace reviews

6,715 Views
6,038 Comparison Views

95% willing to recommend

Zoho Mail

Read 11 Zoho Mail reviews

932 Views
741 Comparison Views

84% willing to recommend

Google Workspace

Zoho Mail

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 29, 2024

Google Workspace and Zoho Mail are two leading email and productivity solutions. Google Workspace generally offers a more comprehensive suite of features, while Zoho Mail is often praised for its affordability and ease of use.

Features: Google Workspace users value the robust integration across its suite of tools, including Google Drive, Google Meet, and Google Docs, which enhance collaboration and productivity. Zoho Mail users benefit from advanced email management capabilities, integration with Zoho's suite of business applications, and a user-friendly interface.

Room for Improvement: Google Workspace could benefit from more streamlined administrative controls, improved offline functionality, and enhanced customization options. Zoho Mail users indicate the need for better storage solutions, enhanced spam filtering, and more robust mobile app features.

Ease of Deployment and Customer Service: Google Workspace is often commended for its straightforward deployment process and responsive support team. Zoho Mail is recognized for easy deployment but occasionally receives mixed feedback about customer service responsiveness.

Pricing and ROI: Google Workspace pricing starts at $6 per user per month and is seen as more expensive but provides a good return on investment due to its extensive features. Zoho Mail's pricing starts at $1 per user per month and is praised for its cost-effectiveness, offering significant value at a lower price point.

To learn more, read our detailed Google Workspace vs. Zoho Mail Report (Updated: December 2024).

Buyer's Guide

Google Workspace vs. Zoho Mail

December 2024

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Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

100

Ranking in other categories

Wireless Email (2nd), Cloud Storage (4th), Content Collaboration Platforms (3rd)

Zoho Mail

Ranking in Email Applications

7th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Email Applications category, the mindshare of Google Workspace is 24.1%, up from 21.8% compared to the previous year. The mindshare of Zoho Mail is 3.8%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Jerome Poudevigne

CTO at Lounivo

Seamless collaboration with advanced calendaring and real-time document editing

One area of improvement for Google Workspace is the Google Meet functionality. Currently, users cannot upload files directly through Google Meet; instead, they have to share links via Google Drive, which adds unnecessary steps and complexity. This is especially frustrating when dealing with external users who do not have Google IDs. Another area requiring improvement is the chat/messaging feature, which is basic compared to other products like Slack. Having an integrated and efficient messaging system would be beneficial.

Read full review

AvinashLotke

Delivery Head at Team Computers

Offers good security with effective spam filtering but has update issues

Zoho is not just a traditional software-based company. It offers a wide range of APIs and other integration tools, including a CRM tool and various other products, so integration is not limited. Zoho has operations management and developers, making integration feasible with any system. Zoho is a cloud-based solution, meaning maintenance is managed by their system. They don't provide access to unauthorized persons. Zoho handles maintenance. Traditionally, we haven't recommended Zoho as extensively because we prefer systems we have thoroughly tested and can confidently endorse. We've deployed Zoho a few times with mixed success. In comparison, we've had more success with Google deployments, with higher implementation rates and ease, offering better revenue opportunities. Based on requirements, I might recommend Zoho, but for higher needs or better collaboration, I'd suggest Google, possibly combined with iSoft. If there is no other support, Google remains a strong recommendation. Overall, considering support, I rate the solution a six out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Reduces IT spend, freeing up cash for other areas: sales, marketing, recruitment, etc."

"The features of Google Workspace that significantly improve our work include real-time collaboration on documents, dynamic email for easy suggestions and approvals, integration with BigQuery for data analysis, seamless document sharing and storage in Google Drive, and advanced calendaring capabilities."

"It's a secure solution that enables you to choose those you wish to share with."

"The most valuable part of G Suite is the integration among all of the components. It's also highly reliable because it's always available. And G Suite's ability to collaborate on all the standard office tools has no rival. It's amazing because you can work seamlessly with any of your colleagues on the same document."

"I like everything that Google does. They have good products."

"There are several online forums and a lot of support materials online."

"Good search features, reliable storage, and quick thinking."

"It's more open than Microsoft and easy to use."

More Google Workspace pros

"The notifications, scheduling, and meetings are all integrated."

"It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice."

"Zoho Mail is a cost-effective solution."

"Zoho Mail is a stable product."

"We can create email accounts for our customers."

"The solution has more security compared to other products. Zoho Mail comes with TLS and SSL. It has email-sharing features. It is an advanced product."

"I like Zoho Mail's user interface."

"It uses an alert system and other monitoring tools."

More Zoho Mail pros

Cons

"There could be more options in Google G Suite. They can include HD calling for Google Meet. The layout portion in the calendar for Google G Suite can be better designed. When we get into the calendar and start scheduling meetings, we do have few hiccups here and there. The layout can be a little easier. People from different backgrounds are finding it a little bit tough to understand. It should be more intuitive. At the moment, it has a completely white background. To do power saving, it would be good if they can release a darker background. There are a few issues with the formatting of Google Docs when they get converted to Microsoft docs. It would be amazing if they can resolve it in the next release."

"Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined."

"With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version."

"Google needs to improve its support."

"Less customizations than there used to be."

"Despite being an excellent platform, I would very much like Google Docs to be more compatible with Microsoft Word."

"If you use a name with a special character like a slash in the folder, it will crash the migration, with no warning. There is no pre-warning or anything to tell you that if you use characters in a file name that it will crash the migration."

"It would be nice to have additional software, such as Microsoft Teams, since our basic edition, Google Meet, cannot record video."

More Google Workspace cons

"The interface isn't quite good. Everything looks a little low-quality."

"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."

"They have issues when they are rolling out updates"

"The solution doesn't need to be improved."

"Zoho Mail is not as good as G Suite, which has integrated calendars."

"Zoho Mail needs to add an IT system management feature."

"The solution's meeting plans and online virtual activity task list could be improved and made more seamless."

"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."

More Zoho Mail cons

Pricing and Cost Advice

"The main challenge regarding startups with identity services is you could be on a platform that works well but the services are expensive. For example, Microsoft Azure costs approximately $30 per user which is expensive. You end up choosing a different platform, such as G Suite Enterprise because it is priced reasonably and is less expensive than other solutions."

"It's low in cost as compared to Office 365. There is an annual licensing cost."

"The pricing of Google Workspace, so far, has been reasonable."

"The pricing is reasonable."

"There are several areas where a G Suite implementation can reduce costs: lower license fees than some competing products, reduced hardware, and IT support costs."

"The price per client within the business is too high."

"It's about $8.30 up a user per month."

"I give the pricing an eight out of ten, with ten being the most affordable."

More Google Workspace pricing and cost advice

"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."

"Zoho Mail is more cost-efficient than its competitors."

"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."

"The solution is not costly."

"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

"The solution’s pricing is very reasonable."

"There is no license required to use Zoho Mail."

"The solution is more affordable compared to other products. It is cheap."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Educational Organization

Government

Computer Software Company

19%

Retailer

11%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

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What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

See all answers

What needs improvement with Google Workspace?

Google Workspace lacks the ability to copy and move files from one folder to another easily. I also find it challenging to perform many operations using the context menu in Google Sheets, Google Do...

See all answers

What do you like most about Zoho Mail?

It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...

See all answers

What is your experience regarding pricing and costs for Zoho Mail?

Zoho Mail is more cost-efficient than its competitors.

See all answers

What needs improvement with Zoho Mail?

The solution's meeting plans and online virtual activity task list could be improved and made more seamless.

See all answers

Comparisons

Microsoft Exchange Online vs Google Workspace

Compared 34% of the time

Amazon WorkMail vs Google Workspace

Compared 30% of the time

ProtonMail vs Google Workspace

Compared 6% of the time

IceWarp vs Google Workspace

Compared 4% of the time

Zimbra Collaboration vs Google Workspace

Compared 3% of the time

More Google Workspace Competitors

IceWarp vs Zoho Mail

Compared 39% of the time

Microsoft Exchange Online vs Zoho Mail

Compared 23% of the time

ProtonMail vs Zoho Mail

Compared 12% of the time

Microsoft Exchange vs Zoho Mail

Compared 5% of the time

More Zoho Mail Competitors

Product Reports

Buyer's Guide

Google Workspace

December 2024

Download Google Workspace product report

Buyer's Guide

Email Applications

December 2024

Download Zoho Mail product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

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Learn More

Google

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Zoho

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Secure Business Email for your organization

Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service.

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

BBDO, HuffPost

Buyer's Guide

Google Workspace vs. Zoho Mail

December 2024

Free Report: Google Workspace vs. Zoho Mail

Find out what your peers are saying about Google Workspace vs. Zoho Mail and other solutions. Updated: December 2024.

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