Google Workspace vs Zoho Mail comparison

Google and Zoho are both solutions in the Email Applications category. Google is ranked #1 with an average rating of 8.4, while Zoho is ranked #6 with an average rating of 7.7. Google holds a 22.2% mindshare in EA, compared to Zoho’s 5.0% mindshare. Additionally, 95% of Google users are willing to recommend the solution, compared to 84% of Zoho users who would recommend it.

Google Workspace

Read 102 Google Workspace reviews

6,065 Views
5,500 Comparison Views

95% willing to recommend

Zoho Mail

Read 11 Zoho Mail reviews

1,099 Views
857 Comparison Views

84% willing to recommend

Google Workspace

Zoho Mail

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Executive SummaryUpdated on Apr 6, 2025

Google Workspace and Zoho Mail compete in the email and productivity tools category. Google Workspace appears to have the upper hand in features and integration capabilities, while Zoho Mail is more cost-effective.

Features: Google Workspace is scalable and integrates well with tools like Gmail, Google Drive, and Google Meet, providing ease of use and extensive collaboration options. Zoho Mail is recognized for its integration with cloud storage, user-friendly design, and affordability, especially for small businesses and startups.

Room for Improvement: Google Workspace can improve on performance, Microsoft product integration, and synchronization issues. Zoho Mail requires enhancements in app integration, user interface design, and performance consistency.

Ease of Deployment and Customer Service: Google Workspace is deployed on Public Cloud, offering accessibility but varying customer support experiences. Zoho Mail also uses Public Cloud and provides swift customer service and resources, though direct support may fall short for some.

Pricing and ROI: Google Workspace, while feature-rich, is viewed as expensive but offers significant ROI in productivity. Zoho Mail is more affordable and cost-efficient, appealing to startups and small businesses seeking essential email services at a lower cost.

To learn more, read our detailed Google Workspace vs. Zoho Mail Report (Updated: April 2025).

Buyer's Guide

Google Workspace vs. Zoho Mail

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

102

Ranking in other categories

Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (3rd)

Zoho Mail

Ranking in Email Applications

6th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Email Applications category, the mindshare of Google Workspace is 22.2%, down from 24.0% compared to the previous year. The mindshare of Zoho Mail is 5.0%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

AvinashLotke

Delivery Head at Team Computers

Offers good security with effective spam filtering but has update issues

Zoho is not just a traditional software-based company. It offers a wide range of APIs and other integration tools, including a CRM tool and various other products, so integration is not limited. Zoho has operations management and developers, making integration feasible with any system. Zoho is a cloud-based solution, meaning maintenance is managed by their system. They don't provide access to unauthorized persons. Zoho handles maintenance. Traditionally, we haven't recommended Zoho as extensively because we prefer systems we have thoroughly tested and can confidently endorse. We've deployed Zoho a few times with mixed success. In comparison, we've had more success with Google deployments, with higher implementation rates and ease, offering better revenue opportunities. Based on requirements, I might recommend Zoho, but for higher needs or better collaboration, I'd suggest Google, possibly combined with iSoft. If there is no other support, Google remains a strong recommendation. Overall, considering support, I rate the solution a six out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Good search features, reliable storage, and quick thinking."

"Reduces IT spend, freeing up cash for other areas: sales, marketing, recruitment, etc."

"Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner."

"The tool helps me keep a backup of old emails. Like everyone else, I love the Google search engine for searching emails on webmail. The Google Workspace connector for Outlook works well, so I have no issues with that."

"All the Microsoft Office features are available in Google Workspace."

"The document sharing in which multiple people can work on the same document. To go along with that is the archiving of documents. If you mess up a document, it's easy to go get a previous version."

"Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing."

"It's secure. It offers data security and user privacy. I use it for personal purposes. The interface is okay, and it's easy to use."

More Google Workspace pros

"Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world."

"I like Zoho Mail's user interface."

"The notifications, scheduling, and meetings are all integrated."

"Zoho Mail is a stable product."

"Zoho Mail is a cost-effective solution."

"The solution has more security compared to other products. Zoho Mail comes with TLS and SSL. It has email-sharing features. It is an advanced product."

"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."

"We can create email accounts for our customers."

More Zoho Mail pros

Cons

"Expensive with a complicated licensing structure."

"There could be more options in Google G Suite. They can include HD calling for Google Meet. The layout portion in the calendar for Google G Suite can be better designed. When we get into the calendar and start scheduling meetings, we do have few hiccups here and there. The layout can be a little easier. People from different backgrounds are finding it a little bit tough to understand. It should be more intuitive. At the moment, it has a completely white background. To do power saving, it would be good if they can release a darker background. There are a few issues with the formatting of Google Docs when they get converted to Microsoft docs. It would be amazing if they can resolve it in the next release."

"I don't recommend Google Workspace to others. It's expensive. Also, Google doesn't have enough oversight on their partners, so you will face some difficulties dealing with them instead of directly with Google."

"With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version."

"The initial setup is not intuitive at all."

"They could increase the number of third-party integrations on offer."

"The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint."

"With the Internet of Things, a platform that integrates well with others would be even better."

More Google Workspace cons

"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."

"They have issues when they are rolling out updates"

"The solution's meeting plans and online virtual activity task list could be improved and made more seamless."

"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."

"The solution’s stability could be improved."

"The solution doesn't need to be improved."

"Zoho Mail needs to add an IT system management feature."

"Zoho Mail is not as good as G Suite, which has integrated calendars."

More Zoho Mail cons

Pricing and Cost Advice

"We pay on yearly basis."

"The price per client within the business is too high."

"You pay for Google Workspace based on your usage and the apps you use, but in my case, it's free, but if I used it a lot more, I'd probably need to pay. 15GB is enough for me, but I see myself upgrading and paying the additional charges for more storage regularly."

"It's about $8.30 up a user per month."

"Careful consideration should be given to the different licensing options and provisions should be made for additional applications that may be required for your particular business."

"The price of G Suite Enterprise is reasonable compared to HotSpot. I'm not going to say G Suite Enterprise is affordable. It's valuable, you find value in paying your gas bill or your electricity bill, because of what it allows you to do."

"We pay a monthly subscription for the use of this solution."

"The main challenge regarding startups with identity services is you could be on a platform that works well but the services are expensive. For example, Microsoft Azure costs approximately $30 per user which is expensive. You end up choosing a different platform, such as G Suite Enterprise because it is priced reasonably and is less expensive than other solutions."

More Google Workspace pricing and cost advice

"Zoho Mail is more cost-efficient than its competitors."

"The solution is more affordable compared to other products. It is cheap."

"The solution is not costly."

"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."

"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

"The solution’s pricing is very reasonable."

"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."

"There is no license required to use Zoho Mail."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Educational Organization

Comms Service Provider

Computer Software Company

17%

Retailer

13%

Comms Service Provider

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor expensive. The current cost is approximately seven to ten euros per user per mont...

See all answers

What needs improvement with Google Workspace?

I do not have any major suggestions for improvement. However, while the security functionalities are similar to those in competitors like Active Directory, they could be optimized for stronger secu...

See all answers

What do you like most about Zoho Mail?

It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...

See all answers

What is your experience regarding pricing and costs for Zoho Mail?

Zoho Mail is more cost-efficient than its competitors.

See all answers

What needs improvement with Zoho Mail?

The solution's meeting plans and online virtual activity task list could be improved and made more seamless.

See all answers

Comparisons

Amazon WorkMail vs Google Workspace

Compared 28% of the time

Microsoft Exchange Online vs Google Workspace

Compared 28% of the time

ProtonMail vs Google Workspace

Compared 9% of the time

Office 365 vs Google Workspace

Compared 5% of the time

IceWarp vs Google Workspace

Compared 3% of the time

More Google Workspace Competitors

IceWarp vs Zoho Mail

Compared 35% of the time

ProtonMail vs Zoho Mail

Compared 22% of the time

Microsoft Exchange Online vs Zoho Mail

Compared 18% of the time

Microsoft Exchange vs Zoho Mail

Compared 7% of the time

More Zoho Mail Competitors

Product Reports

Buyer's Guide

Google Workspace

April 2025

Download Google Workspace product report

Buyer's Guide

Email Applications

May 2025

Download Zoho Mail product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

Secure Business Email for your organization

Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service.

Zoho

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

BBDO, HuffPost

Buyer's Guide

Google Workspace vs. Zoho Mail

April 2025

Free Report: Google Workspace vs. Zoho Mail

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