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Google Workspace vs Zoho Mail comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Workspace
Ranking in Email Applications
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
101
Ranking in other categories
Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (2nd)
Zoho Mail
Ranking in Email Applications
6th
Average Rating
7.8
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Email Applications category, the mindshare of Google Workspace is 22.9%, down from 23.8% compared to the previous year. The mindshare of Zoho Mail is 4.7%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

Sunil-Nair - PeerSpot reviewer
Email collaboration and accessibility have improved team productivity
The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.
AvinashLotke - PeerSpot reviewer
Offers good security with effective spam filtering but has update issues
Zoho is not just a traditional software-based company. It offers a wide range of APIs and other integration tools, including a CRM tool and various other products, so integration is not limited. Zoho has operations management and developers, making integration feasible with any system. Zoho is a cloud-based solution, meaning maintenance is managed by their system. They don't provide access to unauthorized persons. Zoho handles maintenance. Traditionally, we haven't recommended Zoho as extensively because we prefer systems we have thoroughly tested and can confidently endorse. We've deployed Zoho a few times with mixed success. In comparison, we've had more success with Google deployments, with higher implementation rates and ease, offering better revenue opportunities. Based on requirements, I might recommend Zoho, but for higher needs or better collaboration, I'd suggest Google, possibly combined with iSoft. If there is no other support, Google remains a strong recommendation. Overall, considering support, I rate the solution a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The features we use quite a lot are the mail and Google Drive. We can store documents and share documents between both employees here, locally in Sweden, and we have an office in the US as well. It's a very easy way to share information and documents, and have online meetings and stuff with Google Meet. We use it quite a lot."
"When it comes to email, Google has a very good anti-spam engine or solution. We get very less spams. We don't have to use an external anti-spam solution with this."
"Good search features, reliable storage, and quick thinking."
"Google Meet is the most valuable function for me. It has enhanced collaboration in our team."
"I think it is a great subscription for me. I think it is important, especially when making an internal email subscription. For example, I can easily create my colleague's email address, and we can use it. I benefited from G Suite. I am using the G Suite Drive, which provides 30GB of storage, and it is helping for me. I think it's better for me."
"The solution is easy to use, and you don't need a lot of knowledge for it."
"The valuable features include the email service, email updates, and Google Drive."
"In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail."
"Zoho Mail is a cost-effective solution."
"I like Zoho Mail's user interface."
"It uses an alert system and other monitoring tools."
"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."
"The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices."
"Zoho Mail is a stable product."
"We can create email accounts for our customers."
"Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world."
 

Cons

"I found that there is no desktop application for this solution, and that's a major fault of this application."
"Expensive with a complicated licensing structure."
"Some people complain that Google Mail is inflexible. It was advanced 10 years ago, but other solutions are cleaner and clearer."
"Google Meet can have a bit more functionality. It should show the views of more people. Right now, it shows just eight at a maximum, or six. When there are more people on the call, more than eight, everyone is not showing."
"Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined."
"The solution needs to be more user-friendly and improve its tools and features."
"Better integration without visual misrepresentation with the Microsoft suite is required."
"The downloading options need improvement, particularly in converting and viewing data formats like PST and inbox formats easily."
"The solution doesn't need to be improved."
"They have issues when they are rolling out updates"
"The solution’s stability could be improved."
"Zoho Mail is not as good as G Suite, which has integrated calendars."
"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."
"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."
"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."
"The solution's meeting plans and online virtual activity task list could be improved and made more seamless."
 

Pricing and Cost Advice

"The pricing is a bit on the higher side than normal. For a basic Google account it costs $100, but Enterprise is %150."
"We pay on yearly basis."
"I rate Google Workspace's pricing five to six out of ten. We do not pay any extra costs."
"Approximately $6 per user, per month."
"There are different versions of the solution available, such as premium."
"The pricing is very high, although I cannot tell if this is the result of the Indian vendors artificially inflating it."
"Traffic management tools may be required for larger setups and should be included in any pricing calculations."
"We have purchased an annual subscription."
"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."
"Zoho Mail is more cost-efficient than its competitors."
"The solution’s pricing is very reasonable."
"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."
"The solution is not costly."
"There is no license required to use Zoho Mail."
"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."
"The solution is more affordable compared to other products. It is cheap."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
8%
Educational Organization
7%
Comms Service Provider
7%
Computer Software Company
17%
Retailer
13%
Comms Service Provider
12%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Google Workspace?
Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.
What is your experience regarding pricing and costs for Google Workspace?
I'm not satisfied with the cost because I feel these services should be free as they use our data.
What needs improvement with Google Workspace?
As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...
What do you like most about Zoho Mail?
It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...
What is your experience regarding pricing and costs for Zoho Mail?
Zoho Mail is more cost-efficient than its competitors.
What needs improvement with Zoho Mail?
The solution's meeting plans and online virtual activity task list could be improved and made more seamless.
 

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
No data available
 

Overview

 

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
BBDO, HuffPost
Find out what your peers are saying about Google Workspace vs. Zoho Mail and other solutions. Updated: March 2025.
842,767 professionals have used our research since 2012.