Google Workspace vs Zoho Mail comparison

Google and Zoho are both solutions in the Email Applications category. Google is ranked #1 with an average rating of 8.1, while Zoho is ranked #6 with an average rating of 7.8. Google holds a 22.9% mindshare in EA, compared to Zoho’s 4.7% mindshare. Additionally, 95% of Google users are willing to recommend the solution, compared to 84% of Zoho users who would recommend it.

Google Workspace

Read 101 Google Workspace reviews

6,268 Views
5,616 Comparison Views

95% willing to recommend

Zoho Mail

Read 11 Zoho Mail reviews

1,074 Views
832 Comparison Views

84% willing to recommend

Google Workspace

Zoho Mail

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 5, 2025

Google Workspace and Zoho Mail compete in the email and productivity tools category. Google Workspace seems to have the upper hand due to its strong integration with existing platforms and seamless usability, making it preferred for businesses valuing collaboration and efficiency.

Features: Google Workspace offers extensive scalability and affordability with tools like Gmail, Calendar, Drive, and Meet that enhance document collaboration and productivity. Its integration with existing platforms is strong, especially for business needs. Zoho Mail integrates well with popular tools like Outlook and has robust security features, including draft sharing for collaborative work, making it ideal for businesses seeking an integrated approach with numerous Zoho applications.

Room for Improvement: Google Workspace users have expressed a need for better integration with other business software and traditional email clients like Outlook, as well as improvements to an advertisement-laden interface. Zoho Mail needs to enhance integration capabilities with external applications and improve the user experience, with reported issues in UI design and performance stability.

Ease of Deployment and Customer Service: Google Workspace uses public cloud infrastructure offering flexibility but faces support challenges despite abundant documentation. Users find it difficult to reach direct support. Zoho Mail leverages cloud deployment with user reviews highlighting the absence of instant support during setup and troubleshooting. Google's support is seen as robust yet indirect, while Zoho offers cost-effective solutions with limited support channels.

Pricing and ROI: Google Workspace is noted for its higher pricing compared to some competitors, justified by extensive collaboration features. Cost management can be complex due to varied licensing options and additional storage costs. Zoho Mail is recognized for cost-effectiveness, especially for startups and small businesses, offering functionality at a lower price point than Google Workspace. The return on investment for both solutions depends significantly on the specific needs of the user's business.

To learn more, read our detailed Google Workspace vs. Zoho Mail Report (Updated: March 2025).

Buyer's Guide

Google Workspace vs. Zoho Mail

March 2025

Download the complete report

Helped 845,040 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

101

Ranking in other categories

Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (2nd)

Zoho Mail

Ranking in Email Applications

6th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Email Applications category, the mindshare of Google Workspace is 22.9%, down from 23.8% compared to the previous year. The mindshare of Zoho Mail is 4.7%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

AvinashLotke

Delivery Head at Team Computers

Offers good security with effective spam filtering but has update issues

Zoho is not just a traditional software-based company. It offers a wide range of APIs and other integration tools, including a CRM tool and various other products, so integration is not limited. Zoho has operations management and developers, making integration feasible with any system. Zoho is a cloud-based solution, meaning maintenance is managed by their system. They don't provide access to unauthorized persons. Zoho handles maintenance. Traditionally, we haven't recommended Zoho as extensively because we prefer systems we have thoroughly tested and can confidently endorse. We've deployed Zoho a few times with mixed success. In comparison, we've had more success with Google deployments, with higher implementation rates and ease, offering better revenue opportunities. Based on requirements, I might recommend Zoho, but for higher needs or better collaboration, I'd suggest Google, possibly combined with iSoft. If there is no other support, Google remains a strong recommendation. Overall, considering support, I rate the solution a six out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is very stable."

"The solution offers a workflow where we can collaborate and share documents. Its most valuable features are Gmail and Google Drive. Google Drive is great for file collaboration. It improves productivity. The product is on the cloud; we don't have to connect to the office through a VPN."

"All the Microsoft Office features are available in Google Workspace."

"I like everything that Google does. They have good products."

"The solution offers very good email. It's a very good email provider."

"Ability to co-edit and collaborate on content."

"The most valuable feature of Google Workspace is its ease of use and stability."

"The most valuable feature of Google Workspace is the sheets and documents."

More Google Workspace pros

"The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices."

"The solution has more security compared to other products. Zoho Mail comes with TLS and SSL. It has email-sharing features. It is an advanced product."

"It uses an alert system and other monitoring tools."

"We can create email accounts for our customers."

"Zoho Mail is a stable product."

"I like Zoho Mail's user interface."

"It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice."

"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."

More Zoho Mail pros

Cons

"With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version."

"If your storage requirements in day-to-day work are large, then it will incur an additional cost since free storage is limited."

"Integrating Copilot with Google Workspace is slightly difficult."

"There's a bit of a learning curve."

"G-Suite is excellent for what we're trying to do, but it could use some extra features. For example, it would be helpful if we had a seamless way to convert Excel macros to Google Sheets."

"It would be nice to have additional software, such as Microsoft Teams, since our basic edition, Google Meet, cannot record video."

"The initial setup is not intuitive at all."

"I find the price high for the full suite features. Compared to Exchange Online, the price might not be too high, but you cannot choose only one functionality. When you buy Google Workspace, you have to get everything, including file storage and communication tools, which I don't use."

More Google Workspace cons

"The solution's meeting plans and online virtual activity task list could be improved and made more seamless."

"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."

"The solution doesn't need to be improved."

"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."

"Zoho Mail is not as good as G Suite, which has integrated calendars."

"They have issues when they are rolling out updates"

"The interface isn't quite good. Everything looks a little low-quality."

"Zoho Mail needs to add an IT system management feature."

More Zoho Mail cons

Pricing and Cost Advice

"Pricing is something concerning. We find the solution very expensive."

"G Suite and Microsoft Office 365 offer products with similar functionality at several different price points. Zoho offer a more extensive range of products and attempts to provide all the applications required to run most small and medium-sized businesses."

"The overall cost is very reasonable when considering all of the security features that you are receiving. It is a bit more expensive than our local host and/or other hosting companies that are available on the market, but it is worth it."

"The price of Google Workspace is reasonable. I pay less than 100 a month."

"I rate Google Workspace's pricing five to six out of ten. We do not pay any extra costs."

"The pricing is comparable, it's pretty decent."

"There are several areas where a G Suite implementation can reduce costs: lower license fees than some competing products, reduced hardware, and IT support costs."

"It's cheaper to run a couple of users in a Google platform than what it would be with Microsoft Exchange."

More Google Workspace pricing and cost advice

"Zoho Mail is more cost-efficient than its competitors."

"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."

"There is no license required to use Zoho Mail."

"The solution’s pricing is very reasonable."

"The solution is more affordable compared to other products. It is cheap."

"The solution is not costly."

"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."

"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

See which vendors are best for you

Use our free recommendation engine to learn which Email Applications solutions are best for your needs.

See recommendations

845,040 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Educational Organization

Comms Service Provider

Computer Software Company

17%

Retailer

13%

Comms Service Provider

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

See all answers

What needs improvement with Google Workspace?

As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...

See all answers

What do you like most about Zoho Mail?

It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...

See all answers

What is your experience regarding pricing and costs for Zoho Mail?

Zoho Mail is more cost-efficient than its competitors.

See all answers

What needs improvement with Zoho Mail?

The solution's meeting plans and online virtual activity task list could be improved and made more seamless.

See all answers

Comparisons

Microsoft Exchange Online vs Google Workspace

Compared 29% of the time

Amazon WorkMail vs Google Workspace

Compared 29% of the time

ProtonMail vs Google Workspace

Compared 8% of the time

Amazon WorkDocs vs Google Workspace

Compared 4% of the time

Microsoft Exchange vs Google Workspace

Compared 3% of the time

More Google Workspace Competitors

IceWarp vs Zoho Mail

Compared 38% of the time

ProtonMail vs Zoho Mail

Compared 20% of the time

Microsoft Exchange Online vs Zoho Mail

Compared 19% of the time

Microsoft Exchange vs Zoho Mail

Compared 6% of the time

More Zoho Mail Competitors

Product Reports

Buyer's Guide

Google Workspace

March 2025

Download Google Workspace product report

Buyer's Guide

Email Applications

March 2025

Download Zoho Mail product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

Secure Business Email for your organization

Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service.

Zoho

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

BBDO, HuffPost

Buyer's Guide

Google Workspace vs. Zoho Mail

March 2025

Free Report: Google Workspace vs. Zoho Mail

Find out what your peers are saying about Google Workspace vs. Zoho Mail and other solutions. Updated: March 2025.

DOWNLOAD NOW

845,040 professionals have used our research since 2012.

See our Google Workspace vs. Zoho Mail report.

See our list of best Email Applications vendors.

We monitor all Email Applications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.