Google Workspace vs Zoho Mail comparison

Google and Zoho are both solutions in the Email Applications category. Google is ranked #1 with an average rating of 8.1, while Zoho is ranked #6 with an average rating of 7.8. Google holds a 23.5% mindshare in EA, compared to Zoho’s 4.2% mindshare. Additionally, 95% of Google users are willing to recommend the solution, compared to 84% of Zoho users who would recommend it.

Google Workspace

Read 101 Google Workspace reviews

6,346 Views
5,788 Comparison Views

95% willing to recommend

Zoho Mail

Read 11 Zoho Mail reviews

973 Views
773 Comparison Views

84% willing to recommend

Google Workspace

Zoho Mail

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 5, 2025

Google Workspace and Zoho Mail compete in the email and productivity tools category. Google Workspace seems to have the upper hand due to its strong integration with existing platforms and seamless usability, making it preferred for businesses valuing collaboration and efficiency.

Features: Google Workspace offers extensive scalability and affordability with tools like Gmail, Calendar, Drive, and Meet that enhance document collaboration and productivity. Its integration with existing platforms is strong, especially for business needs. Zoho Mail integrates well with popular tools like Outlook and has robust security features, including draft sharing for collaborative work, making it ideal for businesses seeking an integrated approach with numerous Zoho applications.

Room for Improvement: Google Workspace users have expressed a need for better integration with other business software and traditional email clients like Outlook, as well as improvements to an advertisement-laden interface. Zoho Mail needs to enhance integration capabilities with external applications and improve the user experience, with reported issues in UI design and performance stability.

Ease of Deployment and Customer Service: Google Workspace uses public cloud infrastructure offering flexibility but faces support challenges despite abundant documentation. Users find it difficult to reach direct support. Zoho Mail leverages cloud deployment with user reviews highlighting the absence of instant support during setup and troubleshooting. Google's support is seen as robust yet indirect, while Zoho offers cost-effective solutions with limited support channels.

Pricing and ROI: Google Workspace is noted for its higher pricing compared to some competitors, justified by extensive collaboration features. Cost management can be complex due to varied licensing options and additional storage costs. Zoho Mail is recognized for cost-effectiveness, especially for startups and small businesses, offering functionality at a lower price point than Google Workspace. The return on investment for both solutions depends significantly on the specific needs of the user's business.

To learn more, read our detailed Google Workspace vs. Zoho Mail Report (Updated: January 2025).

Buyer's Guide

Google Workspace vs. Zoho Mail

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

101

Ranking in other categories

Wireless Email (2nd), Cloud Storage (5th), Content Collaboration Platforms (2nd)

Zoho Mail

Ranking in Email Applications

6th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Email Applications category, the mindshare of Google Workspace is 23.5%, up from 23.0% compared to the previous year. The mindshare of Zoho Mail is 4.2%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

AvinashLotke

Delivery Head at Team Computers

Offers good security with effective spam filtering but has update issues

Zoho is not just a traditional software-based company. It offers a wide range of APIs and other integration tools, including a CRM tool and various other products, so integration is not limited. Zoho has operations management and developers, making integration feasible with any system. Zoho is a cloud-based solution, meaning maintenance is managed by their system. They don't provide access to unauthorized persons. Zoho handles maintenance. Traditionally, we haven't recommended Zoho as extensively because we prefer systems we have thoroughly tested and can confidently endorse. We've deployed Zoho a few times with mixed success. In comparison, we've had more success with Google deployments, with higher implementation rates and ease, offering better revenue opportunities. Based on requirements, I might recommend Zoho, but for higher needs or better collaboration, I'd suggest Google, possibly combined with iSoft. If there is no other support, Google remains a strong recommendation. Overall, considering support, I rate the solution a six out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has saved us money."

"The user interface is fantastic. It's also available for the individual person, so that's also a great thing about it."

"It is quite a useful tool. It allows many people to work on a document. You can actually provide review comments and tag anybody to make the comment changes. You can also attach a document in Google Chat."

"The solution is very stable."

"G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs."

"Valuable features of the solution are that it's simple and effective."

"What I like most about Google Workspace is the Google Drive app because you can easily access it from anywhere and from any device. I also find the solution easy to use. It's user-friendly."

"The solution is stable."

More Google Workspace pros

"The solution has more security compared to other products. Zoho Mail comes with TLS and SSL. It has email-sharing features. It is an advanced product."

"It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice."

"Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world."

"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."

"I like Zoho Mail's user interface."

"The notifications, scheduling, and meetings are all integrated."

"It uses an alert system and other monitoring tools."

"The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices."

More Zoho Mail pros

Cons

"Less customizations than there used to be."

"Integration with Microsoft Outlook could be improved."

"The performance speed could be improved when the internet connection is slow."

"The solution could improve by having more frequent updates."

"The cost could be improved. It can sometimes be a bit confusing figuring out how we are actually being charged."

"There are too many steps for sharing pictures."

"The UI could be simplified and made more user friendly."

"There seems to be a bit of vulnerability on some operating systems, specifically on the iPhone. There isn't as much control as if a person is using an Android. That's a bit of a concern."

More Google Workspace cons

"Zoho Mail is not as good as G Suite, which has integrated calendars."

"The interface isn't quite good. Everything looks a little low-quality."

"They have issues when they are rolling out updates"

"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."

"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."

"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."

"Zoho Mail needs to add an IT system management feature."

"The solution’s stability could be improved."

More Zoho Mail cons

Pricing and Cost Advice

"The price of Google Workspace is reasonable. I pay less than 100 a month."

"The pricing is a bit on the higher side than normal. For a basic Google account it costs $100, but Enterprise is %150."

"The solution is expensive."

"We have purchased an annual subscription."

"Pricing is something concerning. We find the solution very expensive."

"Careful consideration should be given to the different licensing options and provisions should be made for additional applications that may be required for your particular business."

"We pay on yearly basis."

"We receive value for the price that we pay."

More Google Workspace pricing and cost advice

"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."

"The solution’s pricing is very reasonable."

"The solution is more affordable compared to other products. It is cheap."

"The solution is not costly."

"Zoho Mail is more cost-efficient than its competitors."

"There is no license required to use Zoho Mail."

"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."

"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Educational Organization

Government

Computer Software Company

18%

Retailer

12%

Comms Service Provider

11%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

See all answers

What needs improvement with Google Workspace?

As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...

See all answers

What do you like most about Zoho Mail?

It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...

See all answers

What is your experience regarding pricing and costs for Zoho Mail?

Zoho Mail is more cost-efficient than its competitors.

See all answers

What needs improvement with Zoho Mail?

The solution's meeting plans and online virtual activity task list could be improved and made more seamless.

See all answers

Comparisons

Microsoft Exchange Online vs Google Workspace

Compared 32% of the time

Amazon WorkMail vs Google Workspace

Compared 30% of the time

ProtonMail vs Google Workspace

Compared 7% of the time

Amazon WorkDocs vs Google Workspace

Compared 4% of the time

GoDaddy vs Google Workspace

Compared 2% of the time

More Google Workspace Competitors

IceWarp vs Zoho Mail

Compared 38% of the time

Microsoft Exchange Online vs Zoho Mail

Compared 20% of the time

ProtonMail vs Zoho Mail

Compared 16% of the time

Microsoft Exchange vs Zoho Mail

Compared 6% of the time

More Zoho Mail Competitors

Product Reports

Buyer's Guide

Google Workspace

February 2025

Download Google Workspace product report

Buyer's Guide

Email Applications

January 2025

Download Zoho Mail product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

Secure Business Email for your organization

Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service.

Zoho

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

BBDO, HuffPost

Buyer's Guide

Google Workspace vs. Zoho Mail

January 2025

Free Report: Google Workspace vs. Zoho Mail

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