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IceWarp vs Microsoft Exchange comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IceWarp
Ranking in Email Applications
6th
Average Rating
8.4
Number of Reviews
17
Ranking in other categories
No ranking in other categories
Microsoft Exchange
Ranking in Email Applications
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
91
Ranking in other categories
Wireless Email (1st), File Archiving (3rd)
 

Mindshare comparison

As of February 2025, in the Email Applications category, the mindshare of IceWarp is 5.6%, down from 5.9% compared to the previous year. The mindshare of Microsoft Exchange is 11.4%, down from 13.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

AvinashLotke - PeerSpot reviewer
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.
Hesham Hussain - PeerSpot reviewer
A good solution for large enterprises, but is expensive when compared to other solutions
Regarding the decision of increasing the number of users, it depends on the organization's choice, whether to opt for CapEx or OpEx. Both options involve expenses over the years. Building an in-house Exchange solution requires investing in hardware, storage, connectivity, and administrative resources. Office 365 shifts the budget solely to OpEx as a subscription service. Scalability is another factor. Starting a new company favors Office 365 due to cost efficiency. As the organization grows, the choice depends on available resources and technical expertise. An internal Exchange setup is feasible with skilled engineers, while Office 365 suits those lacking in-house resources.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its price is the most valuable. It is definitely one of the lowest price solutions."
"IceWarp has multiple applications that are easy to use for many people."
"It has great communication capabilities for team chatting and web conferences."
"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"An effective, functional, very good tool for controlling resources."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."
"It's scalable and stable."
"What I love about Microsoft Exchange is the good integration since 2013, particularly its integration with the calendar and other software such as Zoom, TeamViewer, AnyDesk, etc."
"One of the most valuable features of Microsoft Exchange is its security."
"The availability group settings are better, so it has inherent scalability. In 2010, they added several sensible rules."
"The search tools are good."
"Technical support is good."
"It's an excellent product from Microsoft. It provides more flexibility to the end-users. As it's connected with Teams, it also enables collaboration."
"It gives me benefit in terms of integration with other services such as SharePoint, Microsoft Teams, and OneDrive. It makes my work much easier."
"Microsoft Exchange's most valuable feature is that it's old-fashioned communication, meaning it's good for people who aren't able to work comfortably in a cloud environment."
 

Cons

"The solution needs improvements in security, particularly regarding document management."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"Our customers sometimes have problems receiving mail."
"In terms of configuring the product, that's definitely an area in which they can make some improvements on."
"Sometimes we don't get support quickly enough - for example, if there's some global hacker attack, we don't get served as quickly. The skills of the technical staff can also vary, and Microsoft could perhaps improve their training."
"The solution could be more user-friendly."
"The filtering of spam needs significant improvement, as many spam emails are not getting detected."
"There is a lot of spam email that comes in, so they should add functionality to help fix this problem."
"The solution could be more secure."
"We would prefer to be able to manage the solution on the cloud."
"The licensing model could be improved."
 

Pricing and Cost Advice

"It is definitely one of the lowest price solutions."
"There are various licensing plans available based on geographic zone."
"The solution is priced well."
"The solution is inexpensive which is its main benefit."
"Our licensing is on a yearly basis. There were no additional costs."
"I would rate the pricing and eight out of ten."
"The license is based on the number of users."
"Pricing and licensing is very competitive and in some cases, cheap."
"I have Outlook 365 Professional, and Exchange comes in the bundle with other solutions, such as Word and OneDrive. I pay for the use of the bundle monthly and I can imagine if you are a company with many licenses the pricing model would be a lot different."
"It's a little bit expensive."
"I rate Microsoft Exchange a four out of ten for pricing because it is quite cheap, and many companies use the solution."
"The product pricing is reasonable if you utilize its full suite of features."
"Microsoft Exchange is an inexpensive application."
"Microsoft Exchange itself does not require a license, but users who will have mailboxes will require a license. It depends on the number of users to choose which license. If you exceed 2,000 mailboxes, it's preferable to get the enterprise license."
"Its price is fair."
"There is an annual cost to use Microsoft Exchange, and the price could be less expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Comms Service Provider
9%
Media Company
7%
Manufacturing Company
7%
Computer Software Company
15%
Government
10%
Financial Services Firm
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...
How does Zimbra Collaboration compare with Microsoft Exchange?
Zimbra is a free, open source collaborative software suite. The features I like best are the ease of integration and the email, calendar, and collaboration server with web interface. In addition, I...
What do you like most about Microsoft Exchange?
The initial setup was straightforward and fast.
What is your experience regarding pricing and costs for Microsoft Exchange?
The licensing and pricing are quite costly, which can demotivate customers from opting for features and upgrades. However, the solution provides value for money if one is well-acquainted with Excha...
 

Comparisons

 

Also Known As

No data available
Exchange, MS Exchange
 

Overview

 

Sample Customers

Marriott, Toyota, Sony, Wendy's, Canon
Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC Contracting
Find out what your peers are saying about IceWarp vs. Microsoft Exchange and other solutions. Updated: January 2025.
832,138 professionals have used our research since 2012.