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IceWarp vs Microsoft Exchange comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

IceWarp
Ranking in Email Applications
6th
Average Rating
8.4
Number of Reviews
17
Ranking in other categories
No ranking in other categories
Microsoft Exchange
Ranking in Email Applications
3rd
Average Rating
8.4
Number of Reviews
87
Ranking in other categories
Wireless Email (1st), File Archiving (3rd)
 

Mindshare comparison

As of November 2024, in the Email Applications category, the mindshare of IceWarp is 5.7%, up from 5.6% compared to the previous year. The mindshare of Microsoft Exchange is 11.7%, down from 14.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

AvinashLotke - PeerSpot reviewer
Jul 18, 2024
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.
Dean Della Pella - PeerSpot reviewer
Feb 27, 2024
Offers great reliability and good mobile access features
In my company, the product takes care of email communications as it handles all the emails and scheduling emails. Within the tool, the calendars are used extensively by our company and its customers. The tool has improved the areas revolving around calendars and scheduling tasks since it has helped in the unification of everyone working in the company under the same system. The most beneficial features of email management stem from the tool's ability to let its users combine the tasks and the calendar while also being able to organize emails. The security and compliance features have impacted our organization, and it has been extremely helpful since such functionalities are needed for compliance purposes. For the customers and my company, being secure and having control of the handling of emails is extremely important. The integration capabilities do not have a direct impact on the email portion of the product, but it does have the ability to set up meetings with the help of Microsoft Teams. The mobile access feature provided by the product helps our company in the area of productivity. I recommend the product to others who plan to use it. Based on the features and functionalities of the product, it would be beneficial to rule for any company where it is chosen. The product offers good functionalities and reliability. I rate the overall a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IceWarp has multiple applications that are easy to use for many people."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"It has great communication capabilities for team chatting and web conferences."
"An effective, functional, very good tool for controlling resources."
"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"It's scalable and stable."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"The solution has a very good log-in to the UI when compared to other solutions."
"It is easy to set up."
"Exchange's interface is good. All of our engineers like it and are accustomed to using it."
"Customers can benefit from this new pricing model because it's expensive and now with the subscription they can budget for this."
"It is stable."
"The initial setup is very simple."
"The platform's most valuable feature is the mailbox roles."
"Exchange's best feature is single sign-on access using the Microsoft Identity framework."
"Exchange is a robust system that is well suited for an enterprise environment. It's always up, and we hardly face any technical issues. Exchange has a web interface and integrates perfectly with Microsoft Outlook. This web interface can be easily used to change the passwords from the domain controllers."
 

Cons

"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"The solution needs improvements in security, particularly regarding document management."
"Our customers sometimes have problems receiving mail."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"At the end of the day, the biggest area for improvement is having better and more knowledgeable support technicians."
"The support needs to be more knowledgeable."
"One thing for improvement would be to have an offline version of Exchange available for use if our connection goes down."
"There are issues when you add your domain to Microsoft Tenant, and you try to create that. Which is a problem for me."
"In terms of Microsoft Exchange, I think maybe what can be done is to make it more user-friendly."
"One major area for improvement is the need for repeated authentication when running a meeting."
"They keep making all these changes, and our system was down for four or five days. They finally got it up, but there are still lots of quirks."
"In the version we have, I would like to see better communication between the end device and the Exchange server."
 

Pricing and Cost Advice

"The license is based on the number of users."
"It is definitely one of the lowest price solutions."
"The solution is inexpensive which is its main benefit."
"Costs far less than other solutions."
"Pricing and licensing is very competitive and in some cases, cheap."
"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."
"There are various licensing plans available based on geographic zone."
"I would rate the pricing and eight out of ten."
"It is not expensive."
"Since my company is on Microsoft Cloud, we pay for the licenses per user. Compared to volume licensing, I would say the present licensing cost is not expensive."
"The solution is expensive to maintain because it requires frequent updates and ongoing server maintenance."
"Licensing fees are paid monthly."
"Microsoft doesn't have a unit price, it's based on the quantity, and they offer great discounts."
"Its price is fair."
"We can get Exchange in the cloud along with the Microsoft 365 license."
"Microsoft's licensing structure is too complex, but its prices are affordable, though not cheap."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
8%
Manufacturing Company
8%
Comms Service Provider
7%
Computer Software Company
16%
Government
11%
Financial Services Firm
9%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for IceWarp?
I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, wi...
What needs improvement with IceWarp?
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboard...
How does Zimbra Collaboration compare with Microsoft Exchange?
Zimbra is a free, open source collaborative software suite. The features I like best are the ease of integration and the email, calendar, and collaboration server with web interface. In addition, I...
What do you like most about Microsoft Exchange?
The initial setup was straightforward and fast.
What is your experience regarding pricing and costs for Microsoft Exchange?
The product pricing is reasonable if you utilize its full suite of features. However, it may feel expensive for users who only require basic email services.
 

Comparisons

 

Also Known As

No data available
Exchange, MS Exchange
 

Learn More

 

Overview

 

Sample Customers

Marriott, Toyota, Sony, Wendy's, Canon
Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC Contracting
Find out what your peers are saying about IceWarp vs. Microsoft Exchange and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.