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Amazon WorkMail vs ProtonMail comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon WorkMail
Ranking in Email Applications
4th
Average Rating
8.4
Reviews Sentiment
7.7
Number of Reviews
12
Ranking in other categories
Cloud Email (2nd)
ProtonMail
Ranking in Email Applications
10th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Email Applications category, the mindshare of Amazon WorkMail is 10.2%, up from 10.3% compared to the previous year. The mindshare of ProtonMail is 4.7%, up from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

Michael Olayemi - PeerSpot reviewer
Provides free messages and helps to keep customers updated
The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email. I would only suggest that Amazon WorkMail relax the rules for using Amazon SES in production. When you create an account, it starts in Sandbox mode, which means you can't use it in production right away. You must go through a process, message Amazon, and request to move it to production. Since Amazon is a big company, I feel customers shouldn't need this permission to use the service in production.
Secure email communication facilitates safe financial exchanges and enhances data privacy
I use ProtonMail for exchanging invoicing with clients, managing financial information, and receiving notifications from bank accounts and investment brokers. It's dedicated to high-importance communication involving financial information The auto encryption of attachments is valuable. ProtonMail…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of the Amazon WorkMail for me is the SMC server. It makes my work much easier, especially since I often work with Spring Boot. There are many built-in APIs in Spring Boot that help with messaging. What I appreciate about it is that it simplifies the process. I don't need to write much code; I define the credentials in my properties or environment variables. The Java Message API, an internal API from Spring Boot, does most of the work. I set up the properties and connected them to the SMC server, and I can send emails."
"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."
"The product is very user-friendly."
"We use the tool for transactional emails and marketing."
"Amazon SES is very easy to configure."
"Amazon WorkMail integrates with Route 53 and other AWS services, providing a seamless experience when using AWS infrastructure."
"There is no need for me to set up security."
"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."
"The auto encryption of attachments is valuable."
 

Cons

"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."
"The product should improve technical support."
"I would like to see detailed reports on email success and failure rates."
"When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."
"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."
"There is room for improvement in the scalability."
"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."
"Amazon WorkMail's user interface could be more intuitive and user-friendly."
"One improvement could be the integration between ProtonMail and Proton Pass, allowing sharing of specific secrets via email."
 

Pricing and Cost Advice

"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."
"WorkMail does require a license, it is, per user."
"The solution should improve its price."
"It's very cheap. The cheapest among all the services available."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Government
9%
University
8%
Comms Service Provider
7%
Computer Software Company
14%
Educational Organization
12%
Comms Service Provider
11%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Amazon WorkMail?
We use the tool for transactional emails and marketing.
What needs improvement with Amazon WorkMail?
Amazon WorkMail's user interface could be more intuitive and user-friendly. Integration with Gmail using both SMTP and POP3 would be beneficial.
What advice do you have for others considering Amazon WorkMail?
Currently, I don't have any advice about using Amazon WorkMail. Since I only use AWS and am unfamiliar with its competitors, I can't recommend it.
What is your experience regarding pricing and costs for ProtonMail?
The pricing is competitive, offering good value on the average plan. It’s approximately $100 for annual billing.
What needs improvement with ProtonMail?
The UI was previously cumbersome, however, it has improved. One improvement could be the integration between ProtonMail and Proton Pass, allowing sharing of specific secrets via email. However, thi...
What is your primary use case for ProtonMail?
I use ProtonMail for exchanging invoicing with clients, managing financial information, and receiving notifications from bank accounts and investment brokers. It's dedicated to high-importance comm...
 

Also Known As

Amazon SES
No data available
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Wall street journal,The New york times, The Gurdian, Forbes, Fox News
Find out what your peers are saying about Google, Microsoft, Amazon Web Services (AWS) and others in Email Applications. Updated: March 2025.
845,040 professionals have used our research since 2012.