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Microsoft 365 Business vs Microsoft Intune comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.0
Microsoft 365 Business support receives mixed reviews, with some praising it and others criticizing its inefficiency and inconsistency.
Sentiment score
6.6
Microsoft Intune support experiences vary, with premium users satisfied, others facing delays, and mixed effectiveness of support staff.
It would be beneficial if Microsoft had more expert customer support staff.
 

Room For Improvement

Sentiment score
3.9
Microsoft 365 Business needs enhanced integration, security, user experience, support, and simplified interfaces to improve accessibility and usability.
Sentiment score
4.4
Microsoft Intune faces challenges in reporting, cross-platform support, policy configurations, interface complexity, costs, and macOS management.
Providing Power BI for a lower package, such as e3, would be beneficial.
If my organization has sensitive data we don't want to leak, deploying the policies can present technical challenges and potential loopholes.
 

Scalability Issues

Sentiment score
6.6
Microsoft 365 Business is scalable for any size, though costs may rise; users praise its easy management and flexibility.
Sentiment score
8.0
Microsoft Intune is praised for its scalability and adaptability, supporting various organizational sizes with seamless device management.
 

Setup Cost

Sentiment score
5.3
Microsoft 365 Business offers feature-rich plans with flexible, competitive pricing, though users desire clearer, more affordable pricing structures.
Sentiment score
7.5
Enterprises find Microsoft Intune competitively priced and cost-effective, especially when bundled with other Microsoft services in agreements.
 

Stability Issues

Sentiment score
7.3
Microsoft 365 Business is generally stable with minor issues, praised for reliability but occasionally challenged by performance hitches.
Sentiment score
7.9
Microsoft Intune is highly reliable, with minimal issues and high user satisfaction due to regular updates and strong infrastructure.
The stability of Microsoft 365 Business is rated nine out of ten.
 

Valuable Features

Sentiment score
8.3
Microsoft 365 Business offers seamless integration, collaboration tools, cloud storage, security, and remote work capabilities for enhanced productivity.
Sentiment score
8.0
Microsoft Intune excels with seamless Azure integration, strong security, centralized management, enhancing productivity and cost-effective remote device management.
Microsoft 365 Business integrates well and improves communication, cooperation, and security.
Autopilot allows bulk enrollment of devices, making it easy for end users, even those without technical expertise, to use their devices immediately.
 

Categories and Ranking

Microsoft 365 Business
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
242
Ranking in other categories
Mobile Device Management (MDM) (2nd), Content Collaboration Platforms (7th)
Microsoft Intune
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
210
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
 

Mindshare comparison

Microsoft 365 Business and Microsoft Intune aren’t in the same category and serve different purposes. Microsoft 365 Business is designed for Mobile Device Management (MDM) and holds a mindshare of 9.2%, down 18.9% compared to last year.
Microsoft Intune, on the other hand, focuses on Unified Endpoint Management (UEM), holds 41.2% mindshare, down 44.7% since last year.
Mobile Device Management (MDM)
Unified Endpoint Management (UEM)
 

Featured Reviews

LaminDrammeh - PeerSpot reviewer
Improves productivity and allows team collaboration in organizations
Previously, my company did not use a unified communication tool. For unified communication, my company started to use Microsoft 365 Business. My company used to use technology like Slack for team collaboration. My company used to use local products to manage emails. My company had a totally different license for Office 365. Microsoft 365 Business was chosen by our company as a solution to combine everything. My company does not use a similar technology, like Microsoft 365 Business. In general, my company improved by moving away from disintegrated technologies, and now we are able to integrate different technologies using Microsoft 365 Business.
Gaurav Chandola - PeerSpot reviewer
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.
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Use our free recommendation engine to learn which Mobile Device Management (MDM) solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
8%
Healthcare Company
7%
Government
7%
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
The solution's pricing is reasonable and provides value for money. The solution costs approximately $20 per month per user.
What needs improvement with Microsoft 365 Business?
Sometimes, the migration from old software to new software isn't very smooth. Upgrading from the old version to the new version of Microsoft Teams created a lot of issues for small companies and la...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
 

Also Known As

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
Intune, MS Intune, Microsoft Endpoint Manager
 

Overview

 

Sample Customers

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Mitchells and Buzzers, Callaway
Find out what your peers are saying about JAMF, Microsoft, Cisco and others in Mobile Device Management (MDM). Updated: November 2024.
816,406 professionals have used our research since 2012.