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Microsoft 365 Business vs Microsoft Intune comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.3
Microsoft 365 Business boosts ROI by enhancing communication, cutting costs, and improving security and scalability for remote work.
Sentiment score
7.5
Microsoft Intune boosts productivity and security while reducing costs by streamlining management and eliminating third-party solutions.
It also provides good security and the ability for normal users to create simple applications without needing developers.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
 

Customer Service

Sentiment score
6.0
Microsoft 365 Business support receives mixed reviews, with some praising it and others criticizing its inefficiency and inconsistency.
Sentiment score
6.6
Microsoft Intune support is generally responsive and knowledgeable, but inconsistencies exist, particularly with standard support response times.
It would be beneficial if Microsoft had more expert customer support staff.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
 

Scalability Issues

Sentiment score
6.6
Microsoft 365 Business is scalable for any size, though costs may rise; users praise its easy management and flexibility.
Sentiment score
8.3
Microsoft Intune is praised for its scalability, flexibility, and seamless integration, managing thousands of endpoints efficiently across various organizations.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
 

Stability Issues

Sentiment score
7.3
Microsoft 365 Business is generally stable with minor issues, praised for reliability but occasionally challenged by performance hitches.
Sentiment score
8.1
Microsoft Intune is highly stable and reliable, with performance improvements and minor issues rated 8-10 by users.
The stability of Microsoft 365 Business is rated nine out of ten.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
We've encountered problems with other services like Exchange, Intune has remained unaffected.
 

Room For Improvement

Microsoft 365 Business needs enhanced integration, security, user experience, support, and simplified interfaces to improve accessibility and usability.
Microsoft Intune needs enhancements in reporting, app deployment, OS support, user interface, security, and third-party integration.
Providing Power BI for a lower package, such as e3, would be beneficial.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Workspace ONE operates in real-time, whereas Intune has a noticeable delay when deploying policies or apps.
 

Setup Cost

Microsoft 365 Business offers feature-rich plans with flexible, competitive pricing, though users desire clearer, more affordable pricing structures.
Microsoft Intune is cost-effective and valued for flexible licensing with high satisfaction, despite complexity for small businesses.
It could be more affordable.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation.
 

Valuable Features

Microsoft 365 Business offers seamless integration, collaboration tools, cloud storage, security, and remote work capabilities for enhanced productivity.
Microsoft Intune excels in integration, security, and device management, enhancing efficiency and usability across diverse environments.
Microsoft 365 Business integrates well and improves communication, cooperation, and security.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
 

Categories and Ranking

Microsoft 365 Business
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
242
Ranking in other categories
Mobile Device Management (MDM) (2nd), Content Collaboration Platforms (7th)
Microsoft Intune
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
233
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
 

Mindshare comparison

Microsoft 365 Business and Microsoft Intune aren’t in the same category and serve different purposes. Microsoft 365 Business is designed for Mobile Device Management (MDM) and holds a mindshare of 9.1%, down 16.9% compared to last year.
Microsoft Intune, on the other hand, focuses on Unified Endpoint Management (UEM), holds 39.1% mindshare, down 43.6% since last year.
Mobile Device Management (MDM)
Unified Endpoint Management (UEM)
 

Featured Reviews

LaminDrammeh - PeerSpot reviewer
Improves productivity and allows team collaboration in organizations
Previously, my company did not use a unified communication tool. For unified communication, my company started to use Microsoft 365 Business. My company used to use technology like Slack for team collaboration. My company used to use local products to manage emails. My company had a totally different license for Office 365. Microsoft 365 Business was chosen by our company as a solution to combine everything. My company does not use a similar technology, like Microsoft 365 Business. In general, my company improved by moving away from disintegrated technologies, and now we are able to integrate different technologies using Microsoft 365 Business.
Gaurav Chandola - PeerSpot reviewer
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
8%
Healthcare Company
8%
Government
7%
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
The cost is not perfect. I rate the cost as seven out of ten. It could be more affordable.
What needs improvement with Microsoft 365 Business?
In terms of features, we expect improvements in analyzing capabilities. Specifically, providing Power BI for a lower package, such as e3, would be beneficial.
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
 

Also Known As

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
Intune, MS Intune, Microsoft Endpoint Manager
 

Overview

 

Sample Customers

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Mitchells and Buzzers, Callaway
Find out what your peers are saying about JAMF, Microsoft, Cisco and others in Mobile Device Management (MDM). Updated: December 2024.
824,067 professionals have used our research since 2012.