Microsoft 365 Business Reviews

I'm using all the fundamental stuff such as Outlook, Teams, PowerPoint, and Word. I use Excel an awful lot for data analysis.

As a small business, the big thing for us is the ability to onboard new people easily. We have people come on board for both short and long term projects. Getting them a corporate identity through email is important and it needs to be painless.

Through the admin portal, it's a matter of minutes to add new users, assign a license or buy a new license, and get them logged on. It takes 10 to 15 minutes. 

A lot of the administration is done through the web interface, and that can be a little clunky sometimes. It is changing. They have a legacy interface and the new interface. So, it takes a little while to get used to one over the other, but it is not a huge thing. In the end, it usually works out.

In Teams, it is a little tricky to set up a guest or to become a guest on someone's domain, but if people do that, then you have an improvement in the shared access. The real pain, which is not a big thing, in Teams is if you're a small business user, it is really hard to get somebody on a different domain into your list of contacts. You can't just chat with them or start an instant meeting. That is easier to do with Zoom, which I also use. The real issue in Teams is that if you're not on the same domain, a lot of the good functionality falls apart. You have to actually be a guest in the other person's domain. I have a large customer, and they created a guest account for me in their domain so that I can chat with people inside their organization as though I was inside their organization, but not everybody is willing to do that. Some of my customers are Aerospace and Defense, and nobody gets on their domain. So, if you're in two different domains, the communication sucks, and you're better off picking up your phone, which is bad. If you go back to the old model of Skype, you could add people, and then you could chat with them whether they were in your domain or not.

I have been using this solution for about five years.

It is quite stable. I had no issues, and uptime is good.

I haven't really dealt with tech support. It has been more around admin and billing, but it has been good. I probably needed some help from tech support a long time ago. They have multiple ways to connect. They can connect with you by email, or they can do a Remote Desktop or RDP. You can basically send them your cell phone number and tell them when you're ready for a call, and they'll call you. So, it has been really good.

Setting everything up initially was pretty straightforward. I didn't get the domain name through Microsoft, but I was able to link everything to a domain that I had purchased from a totally different organization. 

Essentially, I got the exchange servers connected to a domain that I had purchased from somewhere else. It was pretty easy. The most complex part was where you have to go and set up some of the detailed information relating to the domain name. You have to change some mappings and settings in the MX record when you link it to the domain. You have to go back to where your domain is being hosted and modify the MX records based on the information that Microsoft gives you. It validates that you've got it right and tells you what is working or what is not working. It tells you which settings are or are not correct. So, even though creating MX record entries is a little bit complex, they walk you through it really well

I have one of the higher level business licenses, and then I have a number of very basic, lower-cost cost subscriptions for our short term team members. We're a small organization of a dozen people.

We considered Google but almost all of our customers are Microsoft shops.

I come from an organization of 1,200 people, and around the time I was leaving, everything was being migrated to Office 365. The fact that Teams is bundled with the package now is a big thing because a lot of larger organizations are using Teams, so it lets you connect to them rather well.

I would rate this solution a nine out of 10.

We are using Microsoft 365 Business for many of the applications that it includes, such as all the office applications, Dynamics, and Power BI.

We moved from the on-premise version of Office which had limitations. The cloud version has given us more agility and the ability to focus on the service instead of on the administration. We can spend more time on our core business instead of on the IT teams.

The current product they provide has been very satisfying. The email service has been operating perfectly. Dynamics CRM is the best and competes well with the non-CRM products in the market, such as Salesforce.

Microsoft needs to enhance its part in service management. I believe they have a product called Orchestrator, it does not get the same benefits and functionality as the rest of the solutions such as Dynamics or Office 365. They can improve by providing more integration with other solutions to cover the full business spectrum of needs, this would be a great benefit.

Office 365 Business needs to fully be shifted to the cloud because of the improved functionality. Many corporations, such as ours, are looking to be fully implemented on the cloud. The domain functionality and active directory should be fully available on the cloud platform. They need to look at this point because having things local, such as local domain and local policy, need to be shifted and available on the Office 365 platform. This would be good for corporations to have a full cloud solution.

I have been using this solution for approximately nine years.

The solution is highly stable. If there is ever an issue it is minor, they provide an uptime of approximately 99 percent.

Microsoft 365 Business is scalable.

The basic support is not very good. The first level technical team, they need a big improvement because their knowledge is very limited. I think they are just reading a knowledge base script and trying to solve the problem. They are not very technical to be able to solve a problem directly. You need to go around and around with Microsoft in order to get your problem solved. However, if you have the premier support contract, this would be easy for you to manage your issues, even if you have big problems. For the normal support basic support, they need to improve it. I think this is the weakest point for Microsoft.

The initial installation was very easy.

The solution is expensive. Basic support comes free with the regular subscription but the premier support cost extra.

I would highly recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

Microsoft 365 Business is helping the business very much. Office 365 is reliable, full of a lot of applications, such as Word, Excel, and so on. It is very easy. Some versions are deployed on-premises, and some are deployed on the cloud.

We have around 200 users in our company. We are also a member of a group, and we have more than 3000 users all over the group. 

The good feature with the cloud is that you can access Microsoft Office from anywhere. It's integrated with Outlook, so you can edit a file in Excel, Word, or any other application and just attach it in the mail. It makes the business easier.

Excel hangs many times, especially when we have equations. Excel is very heavy on the hardware, and it needs powerful hardware. I hope they can enhance the performance of Excel. Other products are working well, except for Excel. 

I have been using this solution for five or six years. 

The stability is very good. All Office products work fine except for Excel, which hangs many times.

We did not need technical support. We are handling our problems.

For emails, we migrated from Gmail to Microsoft mail.

The initial setup was straightforward. It takes a very short time. Deployment time depends on the application, that is, whether you are deploying the whole Office or just Excel or Word.

We are deploying our products. In our group, we have more than 100 members for deploying our products. For Microsoft products, we have around 41 members.

I would, of course, recommend Microsoft for all people. Microsoft always meets your expectations. 

I would rate Microsoft 365 Business a nine out of ten. I think it's a complete application. They just need to enhance the performance of Excel.

We use various applications of Microsoft 365 Business, including Outlook, PowerPoint video, and SharePoint.

Microsoft 365 Business has good features.

The platform’s GUI could be more simple to understand.

We have been using Microsoft 365 Business for a year.

The product is stable. We never encountered any stability issues.

We have 25 employees using Microsoft 365 Business in our organization.

The initial setup is easy.

The product is expensive.

I rate Microsoft 365 Business an eight out of ten. It is a good and stable product. You can access files through any device at any corner of the world.

Microsoft 365 Business is used within businesses for all the Office applications within the package. The reality is most of my clients are using Google Docs or Google software but some clients need to have an offline solution. They will have Microsoft software that synchronizes to the cloud.  Microsoft 365 Business comes with all the Office software, such as OneDrive, Outlook, and Exchange.  It is good for collaboration and sharing. The largest benefit today is that it integrates with Teams which is quite useful and the overall integration is good.

Microsoft 365 Business has an abundance of features.

Google Docs and Google Sheets are much more flexible than Microsoft 365 Business software. Additionally, I have found one of the biggest issues with any of the Microsoft management platforms is they are tremendously unintuitive. However, you get used to it, you accept it, and you work away on it.

Google is much more versatile, and they provide a different experience. That is not to say that they are better or worse.

The solution could improve on the synchronization. The synchronization depends on the time of the day and what is happening in the USA. For example, when Americas wakes up, everything slows down at that point but it is to be expected. Sometimes it can take up to 24 hours to synchronize changes. The same is true for Google but they do it differently. There is a lot less frustration around Google Workspace than there is around Microsoft 365.

I have been using Microsoft 365 Business for approximately a couple of years.

The solution is stable. However, the problem with Microsoft, in general, is the management platform is incredibly slow. The synchronization and platform can be very slow because you have one platform with probably millions of dependencies, this can affect performance. You do not have these issues with Google, G Suite, or Google Workspace. When you make any kind of change to Microsoft 365 business, nine times out of ten, it is going to work. It is a very complex platform but it does not have to be.

Microsoft 365 Business is scalable enough.

I have approximately 50 customers using the solution. The majority of my customers are using Google Workspace.

Microsoft technical support is good. A lot of the time I know more than tech support, but that is only because I have been using these solutions for a long time. You have to go through the process to get technical support similar to any big company. They are professional and good communicators. However, it is a bit of a lengthy process to actually get to where you need to go, this is something you have to accept. There are different levels of support and you have to follow the process which is understandable.

I have used Google Workspace.

The implementation of Microsoft 365 Business is easy. You have an installer, you deploy it, and it installs offline. You can also access the solution through the portal.

I have been involved in the implementation of the solution. I work with other companies and their IT departments to oversee the operations. I help with configuration changes, some training, and anything else they might need.

The price of the Microsoft 365 Business is fair. It is a great suite of products, but then there are other great products on the market as well. The main concern is competition. With Microsoft generally, it comes down to what people have become familiar with, what people have grown up using when they were younger, and when they are older. It depends on the actual adoption of the environment that they work in. The price is not an issue, it is about what people are used to using, and what they are familiar with is what influences their purchase.

Customers can sign up for an annual commitment where they are paying monthly, but it is an annual commitment. I mostly sell annual commitment and it is paid monthly. Which allows them in certain situations to roll the license over. For example, If someone leaves the company, then the license can be allocated to somebody else without having to buy an additional license.

I have evaluated other solutions.

I have been using Microsoft for over 20 years and when you use Microsoft for a certain period of time, you get used to the way they do things, whether or not you like it, it does not matter. Microsoft is not the most intuitive of platforms, with regards to their Azure cloud. From a UX point of view, I would rate it approximately a six or seven out of ten. However, from a functionality point of view, I would rate it approximately an eight out of ten.

If someone is looking for a fully integrated solution that is not Google, then the next best choice is Microsoft 365. From a cost point of view, Google Workspace and Microsoft costs are not complicated anymore. Microsoft does become more expensive when you start adding on features. Google does not have that issue. I mostly recommend Google Workspace over Microsoft. The only reason somebody would want Microsoft over Google is that they are used to the Microsoft desktop applications. Microsoft Azure is not the most user-friendly platform compared to AWS, for example.  Most of the time, I recommend Google Workspace.

I rate Microsoft 365 Business a seven out of ten.

We primarily use it as a business solution. We're using it for applications such as Microsoft Word, SharePoint, Teams, et cetera.

The solution has been very stable. It's very reliable. 

The scalability is good. When a company needs to expand it, it can do so.

We would like to see the solution use more artificial intelligence bots in future releases. 

I've used the solution for about two years now. It's been a while at this point.

We have found the solution to be very stable. It's reliable and the performance is good. There are no bugs or glitches. It doesn't crash or freeze.

You can scale the solution if you need to. 

We have more than 2,000 people on the solution currently.

We have always used Microsoft. We did not use a different solution. We likely used an earlier version of Microsoft.

I didn't take care of the implementation part of the solution. I cannot speak to how easy or difficult it was or what was involved in the process. I also cannot say how big the technical team was that rolled it out. 

We pay a yearly licensing fee, however, I do not have insights into the exact costs. I don't handle anything related to licensing. 

We're using the latest version of the solution.

I'd rate the solution at a nine out of ten. We've been pretty happy with its capabilities. 

I'd recommend the solution to other users and companies mostly based on its stability.

We are primarily using it for our office. 

We are using it for email as well. Our Outlook email is on Office 365.

We also use the other items that come with Office. It's great for task managers, schedulers, and has great document sharing software. We use Sharepoint.

Overall, it is a great product. So far, we are enjoying it.

In Office 365, the collaboration part whereby you can actually type your document on your machine, then upload or save it onto your Office 365, and share it with anyone that you want. You can actually edit it in real-time. That's one of the great strengths of Office 365.

The solution is very stable.

The solution scales well.

The product has good pricing. It's quite inexpensive.

We haven't used the solution for very long just yet. I can't say that I have come across missing features or faults in its design.

The customization after the initial setup can take a while.

The solution could always be cheaper, as we like to pay the least amount possible.

As long as the solution continues to add new features and grow out the offering, we will be very happy.

I've been using the solution for about a month or so now. It hasn't been that long. It's still quite new.

The stability has been good so far. It does not crash or freeze. There are no bugs or glitches that I have experienced. it's reliable. The performance has been quite good.

The scalability of the product is quite good. If a company needs to expand it, it can do so with relative ease. 

We have roughly 2,500 users on the solution currently.

Even though we have only used the solution for about a month or so, we have been in touch with technical support and we have found Microsoft to be helpful and responsive. We're satisfied with their level of service so far.

I didn't directly participate in the initial setup and therefore can't speak to how easy or difficult the product was to install. Microsoft handled it for the most part. We, however, did the work of customizing it on our end. For us, the customization and configuration took us a few days. It was more than a week. It took some time.

The technical team that deals directly with the product is a team of about ten or so people. 

The installation was mostly handled by Microsoft.

I'm not quite clear on the financials. I'm just too technical, and I don't work directly with billing and payments. But I think from what we have seen so far, it's been quite cheap.

Overall, I would rate the solution at a nine out of ten. It's been very capable so far, and we enjoy the real-time file sharing and editing aspects.

I'd recommend this product to other organizations and users. 

We take care of our business tasks and communications using the full office environment.  

Teams is also a part of the Office 365 suite from Microsoft that I was actually using separately from Office before we moved to the Office 365 product.  

The thing I think can be improved is the Teams functionalities. Teams software is like Zoom and it is more-or-less the same idea. It is less intuitive in comparison to what I was used to in Zoom. Zoom has a much more intuitive interface and is user-friendly in how you create meetings, how to participate, and how you invite people to join groups. You can do conference calls with many parties more easily using Zoom.  

Inside the organization where everyone else also has Teams, it is a very good tool. But if I want to have someone join that is not in my organization or using another connection method like a phone number, it is tricky. You cannot dial to regular phones which is a feature that exists in Skype for Business.  

The integration with other products is less fluid compared to Zoom and Skype for Business. Those products are more flexible and I am able to dial regular phones. Zoom is a much more flexible product and I may like it more because it is familiar.  

I have been using the complete suite for the last seven months.  

It is a mature and stable product. There are no concerns with stability.  

I have no complaints about the scalability. The entire company is using the product and we are a company with about 800 employees. Maybe some people in the production areas are not using it because it is not important to their work, but all the office people are working with this tool.  

We previously used other versions of Microsoft products. Let's say we have been using Microsoft products for the last 10 or 15 years, which is common practice for many companies. It is company policy and not something that I can influence. No one asked me my opinion. It was the organization's decision to move to 365. We are all using Microsoft tools.  

The initial setup was straightforward. We did not use an integrator, reseller, or consultant for the deployment. We have an IT team inside our company that helps us to use the tools and do installations.  

We did not need to have any very special implementation strategy. We could just install the software to start using it. There is no deployment of hardware along with the software so the implementation time is very short.  

The Microsoft Office 365 suite is a pretty nice product. It is working fine, no real complaints. It is a sophisticated product. You have to explore on YouTube how to use some tricks and tips to work with it more efficiently.  

Overall I am satisfied with Office 365. It is a very convenient and common product — so nothing special to give advice about that most people do not already know. You really do not need any tools, any skills, or any special training to start using it.  

Of course, later on, you can learn about some tips and tricks to enhance your experience and productivity. But in general, it is very nice.  

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a nine-out-of-ten.