We use the solution for emails, OneDrive, SharePoint and Microsoft Teams.
Engineering Manager at a manufacturing company with 51-200 employees
A stable, scalable and easily installable solution with good technical support
Pros and Cons
- "The solution is scalable."
- "My main pain point concerns the licensing price, which could be lower."
What is our primary use case?
What needs improvement?
When it comes to security features, the package is important. The high 11 packages offer security.
While I don't consider this to be an issue, I believe Microsoft 365 Business to have better internal integration then it does with outside solutions.
My main pain point concerns the licensing price, which could be lower.
For how long have I used the solution?
I have been using Microsoft 365 Business for two or three years.
What do I think about the stability of the solution?
The solution is stable.
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
I feel that technical support is pretty good, although we have not had much occasion to make use of it.
Which solution did I use previously and why did I switch?
Prior to using the solution, we made use of Microsoft Exchange's on-premises version. We use Office 365, which is basically the cloud-based version of Microsoft Exchange.
How was the initial setup?
The installation is simple, although I do not know how long it took, as I was not responsible for this.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly subscription fee for the license. It could be lower.
What other advice do I have?
The solution is cloud-based.
Microsoft dominates the market. Though there are other solutions available, almost everyone is using it, as it offers ease-of-use.
Our organization has 300 users who are utilizing the solution.
While I would recommend the solution to others who are contemplating its implementation, I believe that doing so would be superfluous, as it already dominates the market.
I rate Microsoft 365 Business as a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Fresh Operations Manager at Jerónimo Martins
Useful application package, straightforward installation, and easy deployment
Pros and Cons
- "The solution comes with many applications as part of the package which is useful."
- "The technical support need to improve, I have had bad experiences."
What is our primary use case?
We are using Access, which is part of the Microsoft 365 Business, to analyze databases together as a team. Additionally, we use the other program as part of the package to work collectively on other files and documents.
What is most valuable?
The solution comes with many applications as part of the package which is useful.
For how long have I used the solution?
I have been using this solution for approximately two years.
What do I think about the scalability of the solution?
We have approximately 25 users using this solution in my organization.
How are customer service and technical support?
The technical support need to improve, I have had bad experiences.
How was the initial setup?
The installation is straightforward and takes approximately 30 minutes.
What about the implementation team?
I did the implementation myself and we need one person to do the maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
We are on an annual license for the solution. The solution could be cheaper overall.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Cyber Security Consultant at Ukroboronprom
Scales well with a good set of applications included but needs better training
Pros and Cons
- "We've found the stability to be very good."
- "It would be ideal if they could improve the cybersecurity of the endpoints, and to provide pictures of new zero-days cybersecurity threats as soon as possible."
What is our primary use case?
The product has multiple use cases. We have solutions for installing endpoint remote work. We have solutions for ERM, ADF systems, and we have systems for cybersecurity.
What is most valuable?
It's a good solution for enterprise-level organizations.
Microsoft is a very trusted brand.
It's very good that it's an all-in-one solution with many Microsoft applications bundled within it.
It has great tools built in that offer protection of our information.
The product scales well.
We've found the stability to be very good.
What needs improvement?
It would be good, for example, if the solution offered some programs within the solution that could provide training the personnel to use the product.
It would be ideal if they could improve the cybersecurity of the endpoints, and provide pictures of new zero-days cybersecurity threats as soon as possible.
For how long have I used the solution?
We've been using the solution for two years or so. It's been a while. We got it with our official licenses from Microsoft Business Solution.
What do I think about the stability of the solution?
The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It doesn't give us any trouble. Its performance is reliable.
What do I think about the scalability of the solution?
The scalability is very good. It's great for enterprises and a company can expand it to meet its needs.
We currently have 300 users on the solution right now.
We do have a plan to increase the usage. We want to, in fact, digitalize and transform our corporation, and improve our IT infrastructure, and therefore we have a plan for future growth.
How are customer service and technical support?
We've been very pleased with technical support overall. They are quite helpful and responsive.
How was the initial setup?
The installation of the solution takes between two and four hours. It's pretty straightforward and doesn't take too long.
What other advice do I have?
I'd rate the solution at a seven out of ten. There are some improvements that could still make it a better product.
That said, I'd recommend the product. Microsoft in Ukraine has a very good CLA, and second-line support is also very good. I'd recommend it to our counterparts and our partners.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Advisor at Silopor SA
A standard, stable, and powerful product with easy deployment
Pros and Cons
- "It is a standard and powerful tool. Because it is a standard tool, everybody uses it."
- "Their support should be improved in terms of faster response and better resolution."
What is our primary use case?
Excel, Word, Teams, and Outlook are the main solutions that we are using.
What is most valuable?
It is a standard and powerful tool. Because it is a standard tool, everybody uses it.
What needs improvement?
Their support should be improved in terms of faster response and better resolution. The price of its license should also be improved.
For how long have I used the solution?
We have been using Microsoft products for more than 20 years. We have a contract with Microsoft for software licensing.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable in the sense that if you need more users, you can increase the number of licenses. Currently, we have 16 users in our organization. We don't have any plan to increase its usage.
How are customer service and technical support?
I don't have a lot of experience with their support, but I don't like Microsoft's support. They are not fast, and they don't provide an exact solution.
Which solution did I use previously and why did I switch?
We have been using Microsoft solutions for a long time. In the beginning, we used Office 123 and WordPerfect in our company.
How was the initial setup?
It is easy to install. The duration depends on the network, but generally, we can do the installation in ten minutes.
What about the implementation team?
We do it ourselves. We have three people for deployment and maintenance. Two of them are engineers, but one of them is not.
What's my experience with pricing, setup cost, and licensing?
The price of its license should be improved. We have a contract for three years, but we pay on a yearly basis.
What other advice do I have?
I would recommend this solution to others. I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Global Data Protection/Privacy Manager, FIP, CIPP/E, CIPM, CISSP at a manufacturing company with 10,001+ employees
A complete productivity solution for small and medium-sized businesses
Pros and Cons
- "Teams and SharePoint are both great."
- "There should be more alignment between Windows solutions, mobile solutions, and web solutions."
What is our primary use case?
Our entire company uses this solution — roughly 25,000 people. We use Microsoft 365 Business for email, for example.
We definitely plan to keep using this solution.
What is most valuable?
Teams and SharePoint are both great.
What needs improvement?
There should be more alignment between Windows solutions, mobile solutions, and web solutions. That way the user experience is always the same. Currently, a Windows solution is very powerful whereas the mobile experience is basic.
How are customer service and technical support?
I can't comment on support as I have never had to contact them.
How was the initial setup?
As this is a cloud-based solution, there is no setup required.
What's my experience with pricing, setup cost, and licensing?
The licensing could probably be cheaper, but I have nothing to compare it to.
What other advice do I have?
As an end-user, I would give Microsoft 365 Business an overall rating of nine out of ten — I am very happy with it.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr Engineering Manager - Design Engineering at Baker Hughes
Good features, highly scalable, and easy to use
Pros and Cons
- "t is easy to use and the features are good."
- "The solution could integrate better with other products such as Skype and Zoom, at the moment it slows down the computer."
What is our primary use case?
I use the solution for documentation.
What is most valuable?
It is easy to use and the features are good.
What needs improvement?
The solution could integrate better with other products such as Skype and Zoom, at the moment it slows down the computer.
For how long have I used the solution?
I have been using the solution for more than a year.
What do I think about the scalability of the solution?
The solution is scalable to meet your needs. We have tens of thousands of users using this solution in my organization.
What about the implementation team?
Our technical team did the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
We pay for a corporation license.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Specialist Databases at Botswana Open University
A stable and scalable solution with popular applications, but the price should be better for educational institutions
Pros and Cons
- "Office products such as Word, Excel, and PowerPoint are strong points of this solution."
- "Microsoft Teams can be improved. It is a bit taxing on resources and is resource-heavy on the devices. When you install it on a PC, it uses a lot of memory. They should look for a better price model for educational institutions, and it should be free. We are also using Google Suite, which is free for educational institutions. They charge business people, not nonprofit institutions."
What is our primary use case?
Students use it mostly for sending emails, storing their documents, and collaborating.
What is most valuable?
Office products such as Word, Excel, and PowerPoint are strong points of this solution.
What needs improvement?
Microsoft Teams can be improved. It is a bit taxing on resources and is resource-heavy on the devices. When you install it on a PC, it uses a lot of memory.
They should look for a better price model for educational institutions, and it should be free. We are also using Google Suite, which is free for educational institutions. They charge business people, not nonprofit institutions.
For how long have I used the solution?
I have been using this solution for some time.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have around 2,000 users, and we want to increase the usage.
How are customer service and technical support?
We get support from Microsoft through their local dealers. Their support is fine.
Which solution did I use previously and why did I switch?
We are also using Google Suite. Microsoft 365 has a price attached, whereas Google Suite is free for educational institutions. Microsoft 365 has got popular applications like Word, Excel, and PowerPoint, whereas Google Suite has got similar products that do the same thing, but they are not very popular.
How was the initial setup?
It was straightforward.
What about the implementation team?
I installed it myself.
What's my experience with pricing, setup cost, and licensing?
They are always a bit pricey. They should reduce their prices or make it free because we already have other solutions, like Google Suite, which are cheaper or free.
What other advice do I have?
If you can afford it, then go for it. It is a good product.
I would rate Microsoft 365 Business a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT manager at ARAR Innovations
A stable and user-friendly product that enables users to access their documents from anywhere in the world
Pros and Cons
- "The solution is quite friendly."
- "Not everyone can afford the product."
What is our primary use case?
If we have the email address and the password, we can access our documents from any system anywhere in the world.
What is most valuable?
The solution is quite friendly.
What needs improvement?
The price is the main issue. Not everyone can afford the product.
For how long have I used the solution?
I have been using the solution since 2017. I am using the latest version of the solution.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The tool is scalable. In my organization, 10 to 15 people are using the solution. We use the solution regularly. We need the files, drives, and presentations regularly.
How was the initial setup?
The product is easy to set up. The deployment was not tough. We just need to get the login credentials.
What about the implementation team?
I deployed the solution myself.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee for the solution. It could be more affordable.
What other advice do I have?
I took feedback from others and learned about the solution’s features before using it. I would recommend the product to others. Overall, I rate the product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2025
Popular Comparisons
Windows Autopilot
Quest KACE Cloud
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What is the best way to ensure data loss prevention with Microsoft 365?
- What are the best-practices for migrating to Microsoft 365?
- VMware AirWatch vs SOTI MobiControl: What are the Main Differences?
- Parallels 2X MDM end of life - need a replacement - possibly also track transportation vehicles
- When evaluating Mobile Device Management, what aspect do you think is the most important to look for?
- How to be GDPR compliant on mobile devices and how to avoid private backup?
- Do we need Jamf MDM?
- Why is Mobile Device Management (MDM) important for companies?