Microsoft 365 Business Reviews

My use case is internally, as a seller communicating with my fellow colleagues. We use the OneNote package for Windows 10 to share internal knowledge. That gets used every day, all day. We use Microsoft Dynamics as our CRM, and we have done something really wonderful and are able to have them all talk to each other. We put in an account code in one area and it is documented in many different areas.

There are a couple features that I have found most valuable. Recording is a major feature for us, at least internally. It took a lot of conversations and I can't type that fast. We are able to capture and then go back and repeat. Dictation is huge. I use that on client calls when the client is speaking, I can give you a play-by-play of that conversation, with their permission, of course. Then the obvious features, Outlook and email are just spot on. I never have any glitches there. It's sent and received within the timeline of five seconds and life is good.

In terms of what could be improved, it has always been my question why can't we just have one solution? Everything is an add on. You've got Microsoft Office or Microsoft Business, and I think Outlook should be the primary. I think Outlook should tie into a backend database and everything should be done in the Outlook screen. When I take notes, go to the conversation with the client or my client folder, and I've got a notepad in there as I'm documenting notes, anybody in the company should see it. I should not have to then cut and paste my notes and put them into CRM or Dynamics, things of that nature. As an operation tool, there should be just one central place. I don't care where it goes from there, but my boss can then go right to Outlook and click on my customer folder and see exactly what's been happening.

Microsoft 365 Business has been very steady. One of my pet peeves would probably be that as you get over 15 megs in communication between your clients, it does tend to bottleneck a little bit.

I wouldn't be able to talk to scalability because I work on it as a single user, but I would say that if you and I are communicating back and forth via email and by day five, we've already got five megs of communication going on between us because you've got signatures with pictures and I've got signatures with pictures and it's chewing up tremendous amounts of space. Then it kills the bandwidth. My thought would be, why can't Microsoft Office be as smart as saying, this logo has been represented seven times already in this communication chain, let's just keep the most recent. That would be great. Then as you're sending around version control for documents and you have version two on Monday and you're up to version eight by Thursday, all those versions are still stuck in the email. Why can't Microsoft be smart enough to say, would you like to keep all the previous versions, yes or no? It could eliminate that bottleneck and be a little bit more productive.

I have to give support a grade 100. When you call Microsoft, you actually get a Zones employee that says, "Hello, you've reached Microsoft's concierge desk." They outsource that to us. I have to say 100 perfect, they were great.

The initial setup is a one button set up.

I just came from IBM before I rejoined Zones. They are still on Lotus notes there. I would say Microsoft is always on the cutting edge and I feel every time when I come back to Microsoft, Outlook and all the other tool sets engaged in there, that it has always been a better experience. Absolutely.

On a scale of one to ten, I would probably give Microsoft 365 Business an 8, just because of those things that we spoke about. I spend a lot of hours a week cutting and pasting, when I think it should all be connected somehow.

In my case, I have a lot of different email domains and they're all hosted in the same environment. With the older exchange on-premise, that gave a lot of conflict with the user IDs, as the client runs on the same workstation. That usually started a lot of headaches for me and my IT supplier. With Office 365, that's no longer a problem.

The solution is stable.

The scalability is very good.

When you're looking at the management of the endpoints, for example, Intune leaves a lot to be desired.

If you're looking at Microsoft 365, Intune is part of that as well and Intune is kind of a nightmare.

The Office platform hasn't changed too much, apart from the fact that the server backend has moved to the cloud. In the cloud, some things work a little better and then some things work a little worse than before.

I've been using the solution for about one and a half years at this point.

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze.

The solution can scale well. If a company needs to expand it, it can.

I don't have experience with technical support. We got it outsourced, so I don't need to contact Microsoft myself, apart from when I put my IT architect hat on. For my employer, I need to deal with Microsoft in terms of license procurements and so on, however, for the rest, for the technical stuff, we don't need to contact Microsoft.

I'm a customer and an end-user.

I'm looking at it from two perspectives, one from my employer and one from my own company. And yeah, within my own company, I don't have problems with managing endpoints or whatever. The only thing I had was, with the multiple user IDs on the same backend, which now is no problem anymore. That used to be a big problem. They've fixed it now.

I'd rate the solution at a seven out of ten.

I would recommend, if you have an extensive older environment, and you're migrating towards Microsoft 365, to get a partner who has a lot of experience in doing these kinds of migrations. I would take very much into consideration that, if you have a company that has extensive contact with the outside world using email, and then generic mailboxes, and all that stuff, group mailboxes, the world actually changes when you move to Microsoft 365. That takes a lot of adjustment and it takes a lot of work during the transition. The quality of the IT partner that advises you, assists you, manages this for you, can to a large part be graded upon how this piece of the entire puzzle is managed. The problem we had was that there were a lot of changes from the older setup compared to the new setup in 365, and that cost us months of trouble.

I like that it is very comprehensive.

Everything that you need is included inside.

Microsoft 365 Business is considered to be one of the best when you compare it with other operating systems or Office suites. I don't think that the free versions are compatible with what Microsoft 365 is carrying. The OpenOffice Suite is not as well received and Mac is also using Microsoft Office Suite because they are considered to be the best.

There is always room for improvement.

They should have a consolidated app, rather than have different applications with a different app. It is a bit annoying.

Consolidated apps are better than having individual apps for different applications.

Recently, they have upgraded a lot. They even have the RPA for automation and RPA for using Power Automate. They even have the power apps that create the power apps themselves.

They do have something in SharePoint that is not really very flexible in creating SharePoint as the internet website.

If they could convert SharePoint to become an internet website where you can create your own internet website for the public, it would be much better.

With SharePoint, there is always a header at the top that indicates that it is SharePoint, and most websites don't like that. If you are using a platform for SharePoint, they always have that. They could always change that to become a footer to say that it is SharePoint.

People would need to look for another developer to develop a website that is not really that user-friendly from an integration perspective.

We use the Enterprise Suite.

I would rate Microsoft 365 Business a nine out of ten.

I use Microsoft 365 business for email. We use Outlook.

I have not had any issues when using Microsoft 365 Business.

I am very comfortable using this solution.

It is easy to use. 

I have not been faced with any security issues. The security has been good.

The features work well.

It is user-friendly.

From my experience, I would like to have a very clear way to distinguish between the billing plans and what is offered for the corporation and for personal usage.

I have been using Microsoft 365 Business for a few months.

We are using the latest version.

There are no issues with the stability of this solution.

It's a scalable product.

Technical support is fantastic.

It was already installed. I was not involved in the installation.

I am not aware of the pricing.

I would recommend this solution to others.

I would rate Microsoft 365 Business a nine out of ten.

I use a variety of different applications within the solution. For example, I use Outlook, Teams, and SharePoint.

The solution is really very easy to use. You don't need any real training to know how to use it. It's intuitive and what you don't know, you can search everything yourself.

If you have a little bit of experience in older versions, you can easily catch up. The user interface is great.

The initial setup is easy to implement and deploy.

The pricing seems to be reasonable. 

There are a lot of modules, for example, between Teams and SharePoint, that could be more transparent. Many users aren't too sure of the difference between many Microsoft tools or how to use them together. 

While the many tools on offer come as one package, the manager who deployed everything doesn't really know the differences or how to use each individual app correctly. This requires an internet search for demos that can lay out how best to use, for example, Sharepoint, or Teams. 

There needs to be more documentation to make the usage clear. We need more transparency on things like in which conditions we can use Teams and how we can connect that app with Sharepoint, and things like that.

It's difficult, sometimes, when we deal with other teams or organizations that aren't using Microsoft Teams. When they don't have the same systems, it makes it difficult to communicate with everyone.

I started using the solution six years ago. I've used it for a while. That said, my most recent company, deployed the solution two years ago.

We have about 9,000 users on the solution currently.

I cannot speak to how helpful or responsive Microsoft technical support is. I don't deal with them directly. We have support within our company that is dedicated to problem-solving. When we have any problems, we have communication lines within our company. I don't know how they communicate with Microsoft when they need to.

We didn't previously use a different solution. We've always used Microsoft.

The solution is pretty easy to install. We have an operations team that can handle it. My understanding is that the actual implementation and deployment did not take very long at all.

We were able to handle it via our own internal teams. We didn't need an integrator or consultant. 

I can't speak to the exact cost of the solution, however, the pricing seems to be fine.

We're customers and end-users.

I'd rate the solution at a seven out of ten.

I would recommend the solution to other users and organizations. We've been pretty happy with its capabilities. 

We primarily use the product for a variety of work processes. I use it for my daily communication. We use the chat functionality, doing video calls, and other Microsoft-related things. 

It is a stable solution so far.

The solution is scalable.

The solution has a lot of great useful features for communication.

The solution could be more streamlined. The enterprise version should only contain enterprise features and not other items that aren't business-related items. 

I've used the solution for a few years. I've used the solution for as long as I've worked with the company I'm at now. It's been a while. 

We have found the solution to be stable. There are no bugs or glitches. The performance is good. We don't worry about it crashing or freezing.

The solution has been scalable so far. We have no problems expanding it.

I'm not sure how many actual users are in our organization.

I haven't contacted technical support. I cannot speak to how helpful or responsive they are. 

I was not personally involved in the setup process. I cannot speak to how easy or difficult the implementation would have been. I am unsure of if it was difficult, or easy, for example.

I have not handled anything related to costs. 

I don't handle the licensing aspect of the solution. Therefore, I cannot speak to how much the company pays in order to use the product.

My understanding is that we are using the cloud deployment model, or maybe a hybrid. Some parts are cloud, some parts are local.

We're using the latest version of the solution at this time. However, I cannot speak to the exact version number. 

I'd rate the solution at an eight out of ten. We have been happy with how it works in general.

I would recommend this solution to other users and companies.

The solution is useful as it offers us the Office Suite and email features. For meetings, it's also useful to have access to Microsoft Teams.

The solution has been very stable.

The scalability is quite good.

The initial setup can be a bit complex. There are some advanced features or features not very easy to use. They may be more suited for people who have some IT knowledge.

If Microsoft could offer more support, that would be ideal. 

The solution could offer better email security or spam control and anti-phishing features.

I've been using the solution for around two years. It hasn't been too long. 

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. The performance is good.

We have found that the solution can scale. If a company needs to expand it, it can do so. It's easy.

Currently, we have about 500 people using it in our organization.

Microsoft needs to offer better technical support. We are not fully satisfied with the level of service we get. 

We did not previously work with anything similar. 

Our IT department handles any implementation.

The pricing varies according to which tier you are on. For Business Basic, the pricing is okay, however, for Business Standard or Premium, it's a little bit expensive.

Our company purchases licenses on a yearly basis.

We're customers and end-users.

We are using the latest version of the product. I cannot speak to the exact version number, however, we are using the Business Standard option.

I would recommend the solution. It's worth trying. 

I'd rate the solution at an eight out of ten. we've mostly been happy with its capabilities. 

We mainly use the solution for business communication, particularly the Teams feature. We're customers of Microsoft and I'm a manager of software development.

The most valuable feature is OneDrive. It does everything in the one place and then you can use it to extract anywhere.

I'd like to see some extra basic features included in the package. 

I've been using this solution for a couple of years.

The solution is stable. 

I rate the solution seven out of 10.