We use Microsoft Business 365 for team document solutions, like SharePoint. There are about 1,000 employees in my company, but I'm not sure if everyone uses it.
Architect ans Urban planner / projects Director at a engineering company with 1,001-5,000 employees
Quite stable but needs more integration with other solutions
Pros and Cons
- "Microsoft Business 365 is quite stable."
- "I would like to see more integration in the next release."
What is our primary use case?
What needs improvement?
I would like to see more integration in the next release.
What do I think about the stability of the solution?
Microsoft Business 365 is quite stable.
What other advice do I have?
I rate Business 365 seven out of 10.
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Quality Assurance Analyst at a manufacturing company with 10,001+ employees
A stable and scalable solution which is easy to install and deploy
Pros and Cons
- "The solution is easy to expand to accomodate multiple users."
- "The OneDrive part could be more user-friendly, because many people want to use it."
What is our primary use case?
We always use the latest version.
We use the solution for SharePoint, documents and email.
What needs improvement?
The OneDrive part could be more user-friendly, because many people want to use it. The sharing of the documents, such as files, should be addressed in respect of using a personal user.
For how long have I used the solution?
We have been using Microsoft 365 Business for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is easy to expand to accommodate multiple users.
How are customer service and technical support?
We have an internal tech support team that helps us with issues that arise.
Which solution did I use previously and why did I switch?
Our cloud solution was with Microsoft.
How was the initial setup?
The installation is convenient and they handled it for us from the office.
The installation and deployment are easy to undertake, as we already have a Microsoft package. This comes with Teams, Outlook, Excel and PowerPoint.
What's my experience with pricing, setup cost, and licensing?
The organization is responsible for the license.
What other advice do I have?
I believe we have around 10,000 users.
I would definitely recommend the solution to others.
I rate Microsoft 365 Business as a nine or nine-point-five out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Fresh Operations Manager at Jerónimo Martins
Useful application package, straightforward installation, and easy deployment
Pros and Cons
- "The solution comes with many applications as part of the package which is useful."
- "The technical support need to improve, I have had bad experiences."
What is our primary use case?
We are using Access, which is part of the Microsoft 365 Business, to analyze databases together as a team. Additionally, we use the other program as part of the package to work collectively on other files and documents.
What is most valuable?
The solution comes with many applications as part of the package which is useful.
For how long have I used the solution?
I have been using this solution for approximately two years.
What do I think about the scalability of the solution?
We have approximately 25 users using this solution in my organization.
How are customer service and technical support?
The technical support need to improve, I have had bad experiences.
How was the initial setup?
The installation is straightforward and takes approximately 30 minutes.
What about the implementation team?
I did the implementation myself and we need one person to do the maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
We are on an annual license for the solution. The solution could be cheaper overall.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Key account manager
Easy to use with a good interface and good stability
Pros and Cons
- "The initial setup is very simple and straightforward."
- "They should offer better support for iOS devices and more regular updates for iOS, as it's working pretty well for Microsoft solutions and for Windows systems, yet it does not work quite as well for iOS."
What is our primary use case?
I primarily use the solution for Teams and other Microsoft applications.
We use it in the office for communication, security, file transfers, cloud access, and the company portal. All of its basic services are leveraged.
What is most valuable?
The solution is very simple to use.
The product has a pretty nice interface.
There is good support on offer.
The solution provides regular updates.
The initial setup is very simple and straightforward.
The stability is great, both on the PC and on mobile.
The scalability of the solution is very good.
We've found that the product works well on Apple products as well. there are no compatibility issues.
What needs improvement?
The solution could still use better integration with Apple infrastructure. They should offer better support for iOS devices and more regular updates for iOS, as it's working pretty well for Microsoft solutions and for Windows systems, yet it does not work quite as well for iOS.
For how long have I used the solution?
I've been using the solution for a few years at this point. It has been quite a while.
What do I think about the stability of the solution?
We've found the stability to be good. It's stable on both mobile and desktop versions. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The scalability is very good. It's great for companies that have 500 or more employees. We have around 1,000 users and it's been great. It can handle a lot of people. In my office alone there are about 150 users.
It is my understanding that we don't have plans to increase usage.
How are customer service and technical support?
The technical support is very good. they are helpful and responsive. We're quite satisfied with the level of support on offer. We also have staff on-site that can answer questions if we have any. Our IT team is very knowledgeable. They typically have been able to handle any questions we have and if they can't they can always go directly to Microsoft.
How was the initial setup?
The solution is very easy to install. It's not overly complex or difficult. A user shouldn't have any issues with the process.
That said, I did not personally deploy the product. I just use it. We have five people on staff that handle deployment and maintenance tasks.
What's my experience with pricing, setup cost, and licensing?
The company provides the solution to me. I can't speak to the licensing or costs.
We do have an enterprise-level licensing agreement with Microsoft.
What other advice do I have?
I'm an end-user and a customer. I don't have a business relationship with Microsoft.
I'm using the latest version of the solution. I can't speak to the exact version number.
I'd recommend the solution to other users and organizations. A lot of other companies already use it. It's quite popular.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Engineer at Es'hailSat
Very stable, easy to use, and simple to implement
Pros and Cons
- "We've found the solution to be quite stable."
- "It would be ideal if the licenses covered more devices. It would be nice if one license, for example, allowed a user to have it on at least five devices."
What is our primary use case?
We primarily use it in our company for business purposes. It's mandated that we use it. Our company uses it primarily for the Microsoft Office Suite - including Word, Excel, and PowerPoint. It is used for everyday work in the office.
What is most valuable?
We have found One Note and One Drive to be very useful applications.
The solution is very easy to use and is designed to be very user-friendly.
We've found the solution to be quite stable.
The scalability is good. It's been sufficient for our office needs.
The initial setup is extremely simple and straightforward.
What needs improvement?
The solution could provide us with more storage. It's always good to have more space available if we need it.
It would be ideal if the licenses covered more devices. It would be nice if one license, for example, allowed a user to access it from at least five devices.
Microsoft should add Visio to their business suite and not have it as a separate application.
For how long have I used the solution?
I've been using the solution for at least two years at this point. It's been a while.
What do I think about the stability of the solution?
The solution, over, has been very stable. There are no bugs or glitches. It doesn't crash or freeze. Its performance has been reliable.
What do I think about the scalability of the solution?
The solution can scale well. It is my understanding that we have one terabyte of storage and I'm not yet filling it up completely. It's sufficient enough for us in terms of size and scope.
We have about 200 users on the solution currently.
We likely will expand the usage. If we add employees, we will add them to the solution. As the business grows, our use of this product likely will too.
How are customer service and technical support?
I've never been in touch with Microsoft's technical support. We have our own in-house IT engineers, and, if we run into any issues, we call them.
That said, there haven't been any issues with this product and therefore technical support hasn't really been required.
How was the initial setup?
The initial setup is not complex at all. It's very easy and quite straightforward.
You just need an internet connection, a working account, and that's it. It's very fast to deploy.
What about the implementation team?
I set the solution up myself. I did not need the assistance of an integrator or consultant. It was very easy to handle without outside professional help.
What's my experience with pricing, setup cost, and licensing?
The solution offers different licensing options. My understanding is that they have a lifetime license as well. Although I use this solution through my company, if I were to purchase it myself, I would likely choose to go with a lifetime license.
What other advice do I have?
Our company provides us with Office 365 and I am using it on my phone, on my tablet, and on my laptop. I use the company account.
I'd rate the solution, on a scale from one to ten, at a nine. There isn't any other solution on the market currently that can compare to it or compete with it.
I'd recommend the solution to other users and organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Business Analyst at a computer software company with 10,001+ employees
Stable with good integration capabilities and an easy to use interface
Pros and Cons
- "The solution is stable."
- "It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this extra stuff included."
What is our primary use case?
I primarily use the solution for documents and email.
What is most valuable?
I've used Microsoft for the last maybe 25 years to 30 years. I just use it due to the fact that that's what we're using at work. I have no choice. That's what we're using. Overall, over the years, I've been happy to use it. After so long, I've grown comfortable with the interface and how it works.
The solution is stable.
The solution has amazing integration, however, I never use that aspect.
What needs improvement?
I've used the solution for so long, I am very comfortable with it. I don't recall feeling anything was missing in terms of features or capabilities.
It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this stuff included. It would just be easier to find the things that you use all the time if that were the case. For example, it has a lot of mail features I have no need for.
For how long have I used the solution?
I've been using the solution for years. It's been a while. I'm not sure of the exact amount of time. It might be as much as 25 to 30 years, at least as far as using Microsoft is concerned.
What do I think about the stability of the solution?
The product is stable. There are no bugs and glitches. It doesn't crash or freeze. In general, it's reliable and the performance is good. I have no complaints.
What do I think about the scalability of the solution?
I can't speak to the scalability. It's not something I handle directly or make decisions around. I've never tried to scale the solution. It's simply on my laptop and I work on it. That's about the extent of my involvement.
We have an organization of 8,000 people. Likely, everyone in the company is using it to some extent.
While I am not a decision-maker in the company, it's likely we will continue to keep using the product.
How are customer service and technical support?
I've never reached out to technical support. I can't speak to how helpful or responsive they are.
How was the initial setup?
IT deploys the solution for us, the users. I'm not sure how the initial setup happened.
When I received the laptop, the solution was already installed and ready to go.
I can't speak to what type of maintenance is needed if any. it's not an aspect of the solution I handle.
What about the implementation team?
Our IT team handled the implementation process.
What's my experience with pricing, setup cost, and licensing?
I don't pay for the solution directly. Likely, my employer does. I don't deal with the pricing or licensing aspects of the solution.
Which other solutions did I evaluate?
I'm not sure if our organization looked at any other options before choosing this solution. I'm not a part of that decision-making process.
What other advice do I have?
I'm not sure which version of the solution we're currently using. I don't know the version number off-hand.
I'd recommend this solution to other organizations. I'd rate it ten out of ten. It's worked well for me and I'm very comfortable with the product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr Engineering Manager - Design Engineering at Baker Hughes
Good features, highly scalable, and easy to use
Pros and Cons
- "t is easy to use and the features are good."
- "The solution could integrate better with other products such as Skype and Zoom, at the moment it slows down the computer."
What is our primary use case?
I use the solution for documentation.
What is most valuable?
It is easy to use and the features are good.
What needs improvement?
The solution could integrate better with other products such as Skype and Zoom, at the moment it slows down the computer.
For how long have I used the solution?
I have been using the solution for more than a year.
What do I think about the scalability of the solution?
The solution is scalable to meet your needs. We have tens of thousands of users using this solution in my organization.
What about the implementation team?
Our technical team did the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
We pay for a corporation license.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a comms service provider with 1,001-5,000 employees
Easy installation, incomparable functionality, and has bundled products
Pros and Cons
- "When trying to compare other products there are not a lot of product that can even compare with the functionality."
- "Some of the functionality in the solution needs to improve. For example, when receiving a message in Outlook regarding the start of a meeting, it is not easy to connect, pick a microphone, or click the link."
What is our primary use case?
I use the solution for various tasks as it is a bundle of products. I use Outlook for messaging, Visio for chart modelling, PowerPoint for presentation, Excel, Word, and OneNote. For me personally, OneNote is mostly helpful application.
What is most valuable?
When trying to compare other products there are not a lot of product that can even compare with the functionality. There are many products bundled together.
What needs improvement?
I think every product manager has to use the products by himself because I am a product manager in my company for years, I have seen rudimentary mistakes. For example, in previous versions, there were no problems with simple operations. Currently, I see unstructured development. In previous versions it was always stable, now they focus on un-useful features, instead of useful ones.
Some of the functionality in the solution needs to improve. For example, when receiving a message in Outlook regarding the start of a meeting, it is not easy to connect, pick a microphone, or click the link.
Some of Google services are better than the ones with this solution.
For how long have I used the solution?
I have been using the solution for a couple of years.
What do I think about the stability of the solution?
I observe the dynamic of Microsoft products from unstable to more stable. They have improved over the years from critical mistakes. For example, Microsoft Teams, strange product, but now I can say it is a good product with mistakes, often unstable, but I observed the solution getting better over time. They need some more work done on stability.
What do I think about the scalability of the solution?
I have 3,000 employees in my company using the solution.
How are customer service and technical support?
I have used the solutions technical support in the past and I received an answer but it did not have the solution. It was a standard automated message. They could improve on the agent's knowledge for dealing with issues.
Which solution did I use previously and why did I switch?
I used Lotus from IBM in the past and it was terrible. I decided to find a new solution without Lotus. It was very hard to work with Lotus and other IBM product. Additionally, I have used Google products too.
How was the initial setup?
I ordered this solution and the supply manager installed it. They had no problem.
What about the implementation team?
We have an IT division in my company that manages all the deployments.
What's my experience with pricing, setup cost, and licensing?
There is a licensing fee that is quite expensive. However, the solution is useful and the price is equal to the value.
What other advice do I have?
Microsoft wonders me, I am quite satisfied with this solution. I would recommend this solution to others.
I rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2024
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