I use Microsoft 365 Business for office products.
Board Member at Iota Bilgi Teknolojileri A.Åž.
User-friendly, scalable, stable, and simple to set up
Pros and Cons
- "It's easy to use."
- "The price could always be better. I live in Turkey, our economy is not very good."
What is our primary use case?
What is most valuable?
I like Microsoft 365 Business it's very good.
It's easy to use.
For how long have I used the solution?
I have been using Microsoft 365 Business for a few years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is stable.
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Microsoft 365 Business
January 2025
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What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable product.
We have two users in our organization who are using this solution.
How are customer service and support?
We have not contacted technical support. We have never needed it.
Which solution did I use previously and why did I switch?
I am familiar with OpenOffice, but it has compatibility issues with files. We prefer Microsoft Office products
How was the initial setup?
It is very easy to install Microsoft 365 Business.
What's my experience with pricing, setup cost, and licensing?
The price could always be better. I live in Turkey, our economy is not very good.
Licensing fees are paid on a yearly basis.
What other advice do I have?
Yes, I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Executive Vice President, Product & Innovations at HGC Global Communications Limited
Scalable with good email features and good stability
Pros and Cons
- "The solution has been very stable."
- "If Microsoft could offer more support, that would be ideal."
What is most valuable?
The solution is useful as it offers us the Office Suite and email features. For meetings, it's also useful to have access to Microsoft Teams.
The solution has been very stable.
The scalability is quite good.
What needs improvement?
The initial setup can be a bit complex. There are some advanced features or features not very easy to use. They may be more suited for people who have some IT knowledge.
If Microsoft could offer more support, that would be ideal.
The solution could offer better email security or spam control and anti-phishing features.
For how long have I used the solution?
I've been using the solution for around two years. It hasn't been too long.
What do I think about the stability of the solution?
The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. The performance is good.
What do I think about the scalability of the solution?
We have found that the solution can scale. If a company needs to expand it, it can do so. It's easy.
Currently, we have about 500 people using it in our organization.
How are customer service and technical support?
Microsoft needs to offer better technical support. We are not fully satisfied with the level of service we get.
Which solution did I use previously and why did I switch?
We did not previously work with anything similar.
How was the initial setup?
Our IT department handles any implementation.
What's my experience with pricing, setup cost, and licensing?
The pricing varies according to which tier you are on. For Business Basic, the pricing is okay, however, for Business Standard or Premium, it's a little bit expensive.
Our company purchases licenses on a yearly basis.
What other advice do I have?
We're customers and end-users.
We are using the latest version of the product. I cannot speak to the exact version number, however, we are using the Business Standard option.
I would recommend the solution. It's worth trying.
I'd rate the solution at an eight out of ten. we've mostly been happy with its capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
IT Security Manager at a retailer with 10,001+ employees
Easy to collaborate, simple to manage tasks, but more user interface customization needed
Pros and Cons
- "It provides a single place to manage all of your tasks. It is easier to collaborate within our team or outside of them."
- "The solution could improve by providing more customization for the user interface."
What is our primary use case?
Microsoft 365 Business is great for collaboration within the company, or between our companies.
What is most valuable?
It provides a single place to manage all of your tasks. It is easier to collaborate within our team or outside of them.
What needs improvement?
The solution could improve by providing more customization for the user interface.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable solution.
We have approximately 50,000 users in my organization using this solution.
How are customer service and technical support?
I did not need to connect support, I did not have any problems.
What other advice do I have?
I would recommend this solution.
I rate Microsoft 365 Business a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager System at a financial services firm with 10,001+ employees
Stable and reliable with the potential to scale
Pros and Cons
- "The stability and reliability are great."
- "There are sometimes problems with incompatibility issues with other types of software."
What is our primary use case?
The solution is primarily used for a variety of tasks, from meetings and documents to file sharing.
What is most valuable?
The solution is very scalable.
The stability and reliability are great.
What needs improvement?
Sometimes, the solution can be more scalable. Sometimes the app crashes in between calls and sometimes it hangs.
There are other kinds of problems with incompatibility issues with other types of software.
For how long have I used the solution?
I've used the solution for five years. It's been a while.
What do I think about the stability of the solution?
The solution is very stable and reliable. There are no bugs or glitches. However, we have had issues with it crashing and hanging in some cases, however, that might have to do with its general scalability.
What do I think about the scalability of the solution?
The solution is typically very scalable. It's a cloud-based solution. Therefore, it can be scaled to any number of employees. However, we have had issues with it hanging or crashing, and we're not sure if this is based on the scaling or not.
We have hundreds of thousands of people in our organization. Pretty much everyone uses it.
How are customer service and technical support?
I have never asked for any tech support, as we have our internal support team for Office 365, then most of the time, they are able to resolve anything. If they are not able to resolve it, we are not aware of that.
Which solution did I use previously and why did I switch?
We have used some Google applications and other conferencing platforms, such as Skype.
How was the initial setup?
I'm not really aware of the installation process, as we are at the end-user side, however, the services of the cloud are separate in the way that it is installed. We get our client software installed in our office machine, and therefore, we are not aware of the installation part as well. It's just on the machines and ready to go for us.
What's my experience with pricing, setup cost, and licensing?
The company purchases bulk licenses. However, I'm not sure how much they are. I don't deal with buying or negotiating the pricing.
What other advice do I have?
I'm a customer and I use it for business purposes.
We are always on the latest version of the solution, as we are on the cloud, which is continuously and automatically updated.
I'd rate the solution at an eight out of ten.
I'd recommend the solution to other companies, and most organizations are already using it. However, it depends upon the company, and how the security policy is, and whether they want to use a public cloud-based solution or not.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business owner at Boers PR + Marketing
Excellent for collaborative and team work; document sharing is a valuable feature
Pros and Cons
- "Ease of collaboration and sharing documents."
- "It requires logging out and in again when working for different companies."
What is our primary use case?
Our main use of 365 is for collaboration between teams that are not working from the same space and might be spread all over the world. I'm a business owner and customer of Microsoft.
What is most valuable?
I like the ease of collaboration and the ability to share documents. These days it's essential that people have the tools to really sync up and work together. It's a perfect fit.
What needs improvement?
One thing that could be improved is the need to log out and log in again if you need to enter a different work space. It's quite inconvenient and seems to be a problem from the access directory because the different roles can't be separated. I work as a user community liaison and receive many invitations from different workspaces. It's quite frustrating and definitely something that could be improved.
What do I think about the stability of the solution?
The solution is stable.
How was the initial setup?
It doesn't really require installation because it's on the cloud. We have around 40,000 people in our user group and they all use it.
What's my experience with pricing, setup cost, and licensing?
There is an annual license fee. It could be cheaper but it's a fair price.
What other advice do I have?
I rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Specialist at integra software
Easy to use, stable, and has very good technical support
Pros and Cons
- "The solution can scale well. A company can easily expand it."
- "The solution could work to offer better security."
What is our primary use case?
We primarily use the solution for office purposes.
What is most valuable?
The solution is very easy to use.
It has some very good applications.
We've found the solution to be stable. Its performance is good.
The solution can scale well. A company can easily expand it.
The technical support on offer is very good. We find them helpful and reliable.
What needs improvement?
The pricing could be improved.
The solution could work to offer better security.
For how long have I used the solution?
I've been using the solution for many years at this point. It's been a while.
What do I think about the stability of the solution?
The solution is very stable. It doesn't crash or freeze. there are no bugs or glitches. It's reliable in terms of performance.
What do I think about the scalability of the solution?
The solution is quite scalable. IF a company needs to expand it, it can do so with relative ease.
We have about 2,000 users on the solution currently.
How are customer service and technical support?
Technical support has been fine so far. We have no complaints. They are very helpful and responsive. We're satisfied with the level of support we get.
How was the initial setup?
The initial setup is very straightforward. It's not complex at all. It's very easy and very fast. The deployment does not take long.
What about the implementation team?
I'm able to handle the implementation myself. I did not need the assistance of an implementor or a consultant. I was able to handle everything in-house.
What's my experience with pricing, setup cost, and licensing?
The licensing could be better. It's a bit costly.
We pay the license on a yearly basis.
What other advice do I have?
We are on the cloud version of the solution. We're always, therefore, on the latest version of the product.
I'd rate the solution at a ten of ten. I'm very pleased with its overall capabilities.
I'd recommend the solution to other users, due to the fact that we have had such a positive experience.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Forensic Technology Manager at a financial services firm with 5,001-10,000 employees
Cloud-based, feature-rich, and stable
Pros and Cons
- "I like the ease of use."
- "They need more tutorial training about using the advanced features."
What is our primary use case?
This solution is used for business. You can type letters and spreadsheets, you also use it for emails using Outlook.
What is most valuable?
I like the ease of use.
It's very stable and feature-rich. I can't see that it needs a lot of development.
What needs improvement?
They need more tutorial training about using the advanced features. It would be helpful.
For how long have I used the solution?
I have been using Microsoft 365 Business for six months.
We are using the latest version.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
This is an area that I have not explored, but it seems to be scalable.
We have between 100 and 200 users who are using this solution.
We plan to continue using this solution.
How are customer service and technical support?
We have not contacted technical support. We have not needed technical support.
Which solution did I use previously and why did I switch?
We had not used any other solution previously.
How was the initial setup?
There is no installation, it's on the cloud.
What's my experience with pricing, setup cost, and licensing?
The license is billed on a yearly basis.
I am not aware of the cost, but it is definitely not cheap.
What other advice do I have?
It's come a long way in terms of evolution.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA Project Manager at a outsourcing company with 10,001+ employees
Scalable with good availability
Pros and Cons
- "The best thing about 365 Business is its availability."
- "We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss."
What is our primary use case?
Mainly, we are using 365 Business for enterprise automation, which we are currently doing for one of our clients.
What is most valuable?
The best thing about 365 Business is its availability.
What needs improvement?
We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss.
For how long have I used the solution?
I've been using 365 Business for more than 10 years now.
What do I think about the stability of the solution?
365 Business is stable.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable. Almost everyone in my company uses it, so that's thousands of people.
What's my experience with pricing, setup cost, and licensing?
I can't comment on the price because my organization handles the license, but I think I'm happy with whatever it is. I think an annual license should be suitable. A monthly license also works because it's good to have the option to stop subscribing after three months.
What other advice do I have?
I rate Microsoft 365 Business eight out of 10. I would recommend it.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2025
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