We primarily use the solution for many office tasks which are normal Office 365 activities. This includes emails, spreadsheets, presentations, and those sorts of tasks.
Managing Director at a sports company with 11-50 employees
Flexible, stable, and very user friendly
Pros and Cons
- "The flexibility of the solution is excellent."
- "Microsoft Teams for Mac isn't good enough just yet. It's an aspect of the solution they can still work on."
What is our primary use case?
What is most valuable?
The applications across office tasks are very helpful. Being able to make spreadsheets and presentations and using its email services are all very helpful.
The solution is very stable. The performance is good.
The flexibility of the solution is excellent.
We've found that the solution is very user-friendly. It's easy to navigate and isn't overly technical.
The initial setup is nice and easy.
What needs improvement?
I cannot recall coming across missing features. I don't have an opinion on what they should add to future releases.
Microsoft Teams for Mac isn't good enough just yet. It's an aspect of the solution they can still work on.
For how long have I used the solution?
We've basically used the solution since the very beginning. It's been a few years at this point.
Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
We have found the stability to be very good. The performance is great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution is quite scalable. If a company needs to expand it, it can do so with ease.
We have about seven people on the solution, currently.
We do plan to increase usage if and when we do add staff to our organization.
How are customer service and support?
I've never actually been in contact with technical support. I can't speak to how knowledgeable or responsive they are. I simply don't any experience with them.
How was the initial setup?
The initial setup was not overly complex or difficult. It's very straightforward. It's easy. It shouldn't be too difficult for a company to set everything up.
I cannot recall the amount of time it took to deploy.
What about the implementation team?
When it was first installed, it was done by a third-party IT supplier. I wasn't a part of the implementation.
What's my experience with pricing, setup cost, and licensing?
We do pay a licensing fee to Microsoft. I can't speak to the exact cost. I cannot say if it is paid monthly or yearly.
What other advice do I have?
I'm using primarily the desktop version.
I'd rate the solution at a ten out of ten. We've been very happy with its capabilities.
I'd recommend the solution to other users and companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Integrator IT Manager at Tecnimex S.r.l.
Helps with corporate email and document management but needs to improve support and administration
Pros and Cons
- "We use Microsoft 365 Business for email and desktop management. We also use Office Suite products like Word, Excel, and PowerPoint to manage documents."
- "I don't like the tool's administration which consists of crappy operations."
What is our primary use case?
We use Microsoft 365 Business for email and desktop management. We also use Office Suite products like Word, Excel, and PowerPoint to manage documents.
What needs improvement?
I don't like the tool's administration which consists of crappy operations.
For how long have I used the solution?
I have been using the solution for three to four years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable.
What do I think about the scalability of the solution?
The product is scalable and my company has 300 users for the tool.
How are customer service and support?
We escalated a few issues and did not get a response from Microsoft's support. The support is too complex and takes a lot of time. It is not quick.
What's my experience with pricing, setup cost, and licensing?
The product is expensive and the licensing costs are yearly.
What other advice do I have?
I would rate Microsoft 365 Business a seven out of ten. I will recommend the tool for corporate email and document management.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Country Manager at CloudFabrix Software
A stable and scalable solution which is easy to use and has good performance
Pros and Cons
- "The solution is easy to use and scalable."
- "The solution could have better email automation."
What is our primary use case?
As the solution is cloud-based, we have always been using the latest version.
I use the solution for everything. It is convenient. There is no need to save my work, as it is always in the cloud.
What is most valuable?
The solution is easy to use and scalable. It is stable and we have had no issues with the performance.
What needs improvement?
The solution could have better email automation.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
What do I think about the stability of the solution?
We have encountered no issues with the stability.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
I have not had occasion to make use of tech support.
Which solution did I use previously and why did I switch?
I do not recall if we used a different solution prior to Microsoft 365 Business.
How was the initial setup?
As I was not involved in the installation, I cannot comment on it.
What other advice do I have?
My previous organization consisted of a small company, with fewer than 100 users.
I would recommend the solution to others. It's a great tool.
I rate Microsoft 365 Business as a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager, Information Technology at a university with 201-500 employees
Easy to use, quick to deploy, and offers good scalability
Pros and Cons
- "The pricing is reasonable."
- "If they offered more integration capabilities, that would be ideal."
What is our primary use case?
We primarily use it on a daily basis for business processes. We use Microsoft Outlook quite a bit.
What is most valuable?
The solution is easy to use.
The product is quite stable.
We have found the solution to be scalable.
The pricing is reasonable.
The solution is quick to deploy and easy to implement.
Technical support has always been helpful.
You don' need to run through too much training. Everyone knows how to use Microsoft 365 for the most part.
What needs improvement?
There is no better solution than 365. I cannot recall coming across any aspect that is lacking.
If they offered more integration capabilities, that would be ideal.
For how long have I used the solution?
We have used the solution for a very long time. It's likely been more than ten years at this point. It's been a while.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. the performance is great.
What do I think about the scalability of the solution?
The scalability is very good. If a company needs to expand it, it can do so. it's not a problem.
We have about 1,000 people in our organization that use the solution.
How are customer service and technical support?
Technical support is very good. They are helpful and responsive. We are satisfied with the level of service that they have provided to us. Technical support has been very friendly.
How was the initial setup?
The initial setup is not overly difficult for us. We found it very simple and straightforward.
The deployment is very fast. It takes a maximum of 30 minutes or so.
What about the implementation team?
We handled the initial setup by ourselves. We didn't need any assistance from any integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
The pricing is very reasonable. It's not overly expensive.
What other advice do I have?
I am a customer and an end-user.
As a cloud-based solution, we are always on the most recent version. It's automatically updated.
I would rate the solution at a ten out of ten. We are very happy with the solution and its capabilities.
I would recommend the product to other users and organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineering Manager at a manufacturing company with 51-200 employees
A stable, scalable and easily installable solution with good technical support
Pros and Cons
- "The solution is scalable."
- "My main pain point concerns the licensing price, which could be lower."
What is our primary use case?
We use the solution for emails, OneDrive, SharePoint and Microsoft Teams.
What needs improvement?
When it comes to security features, the package is important. The high 11 packages offer security.
While I don't consider this to be an issue, I believe Microsoft 365 Business to have better internal integration then it does with outside solutions.
My main pain point concerns the licensing price, which could be lower.
For how long have I used the solution?
I have been using Microsoft 365 Business for two or three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
I feel that technical support is pretty good, although we have not had much occasion to make use of it.
Which solution did I use previously and why did I switch?
Prior to using the solution, we made use of Microsoft Exchange's on-premises version. We use Office 365, which is basically the cloud-based version of Microsoft Exchange.
How was the initial setup?
The installation is simple, although I do not know how long it took, as I was not responsible for this.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly subscription fee for the license. It could be lower.
What other advice do I have?
The solution is cloud-based.
Microsoft dominates the market. Though there are other solutions available, almost everyone is using it, as it offers ease-of-use.
Our organization has 300 users who are utilizing the solution.
While I would recommend the solution to others who are contemplating its implementation, I believe that doing so would be superfluous, as it already dominates the market.
I rate Microsoft 365 Business as a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Research Analyst at MarketsandMarkets
Interactive, easy to use, and flexible
Pros and Cons
- "In terms of user experience, it is very easy to use and flexible. It is more interactive as compared to the other tools that we have. Its features are more useful than other software solutions."
- "For the past six months, I have been facing a synchronization issue between the calendar of Microsoft Teams and the calendar of Microsoft Outlook. In Microsoft Teams, I can't see the updated version of some meetings, but Outlook shows the updated version. There is a problem with data synchronization between the calendars of these applications. Both calendars should be synchronized."
What is most valuable?
In terms of user experience, it is very easy to use and flexible. It is more interactive as compared to the other tools that we have. Its features are more useful than other software solutions.
What needs improvement?
For the past six months, I have been facing a synchronization issue between the calendar of Microsoft Teams and the calendar of Microsoft Outlook. In Microsoft Teams, I can't see the updated version of some meetings, but Outlook shows the updated version. There is a problem with data synchronization between the calendars of these applications. Both calendars should be synchronized.
In Microsoft Teams, more controls should be added in terms of broadcasting and webcasting. Sometimes, there is a lag in shifting control and transferring the content to an audience with more than 500 people. They should make it more usable for a large audience. We frequently conduct training sessions with more than 500 people. We also have annual meetings and collaboration with different teams on a single platform, and it gets difficult to shift the control of the presentation to another team. It currently takes a lot of time, which is not helpful when most of the people are attending meetings outside of their office hours. Zoom is comparatively easy for training programs and broadcasting.
For how long have I used the solution?
I have been using this solution for four and a half years. I believe we are using the latest version. It was updated by my company last month.
How was the initial setup?
It was straightforward. We did not do much in terms of the steps. In terms of help from Microsoft for installation, we had technology support teams that made the setup easier.
We were facing issues with the legacy infrastructure. We were not able to leverage some of the features because of the legacy infrastructure and the origin of the licenses for them. That's the reason why we asked for additional support. Their technical staff upgraded the infrastructure, and we then changed the licensing and updated it. That's how we managed to leverage the latest features.
What's my experience with pricing, setup cost, and licensing?
Everything is offered as a bundle package.
What other advice do I have?
I would advise using the latest version of Microsoft Office 365 because it is comparatively enhanced in terms of security and user experience. If you are using the earlier version, it might not be that feasible in terms of the COVID situation and working from home. The latest version is way better than the earlier version.
I would rate Microsoft 365 Business an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Project Specialist at integra software
Easy to use, stable, and has very good technical support
Pros and Cons
- "The solution can scale well. A company can easily expand it."
- "The solution could work to offer better security."
What is our primary use case?
We primarily use the solution for office purposes.
What is most valuable?
The solution is very easy to use.
It has some very good applications.
We've found the solution to be stable. Its performance is good.
The solution can scale well. A company can easily expand it.
The technical support on offer is very good. We find them helpful and reliable.
What needs improvement?
The pricing could be improved.
The solution could work to offer better security.
For how long have I used the solution?
I've been using the solution for many years at this point. It's been a while.
What do I think about the stability of the solution?
The solution is very stable. It doesn't crash or freeze. there are no bugs or glitches. It's reliable in terms of performance.
What do I think about the scalability of the solution?
The solution is quite scalable. IF a company needs to expand it, it can do so with relative ease.
We have about 2,000 users on the solution currently.
How are customer service and technical support?
Technical support has been fine so far. We have no complaints. They are very helpful and responsive. We're satisfied with the level of support we get.
How was the initial setup?
The initial setup is very straightforward. It's not complex at all. It's very easy and very fast. The deployment does not take long.
What about the implementation team?
I'm able to handle the implementation myself. I did not need the assistance of an implementor or a consultant. I was able to handle everything in-house.
What's my experience with pricing, setup cost, and licensing?
The licensing could be better. It's a bit costly.
We pay the license on a yearly basis.
What other advice do I have?
We are on the cloud version of the solution. We're always, therefore, on the latest version of the product.
I'd rate the solution at a ten of ten. I'm very pleased with its overall capabilities.
I'd recommend the solution to other users, due to the fact that we have had such a positive experience.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at a sports company with 11-50 employees
Flexible, easy to use, and scales well
Pros and Cons
- "The product is very flexible."
- "Microsoft Teams for Mac isn't quite good enough yet."
What is our primary use case?
We primarily use the solution for just normal Office 365 activities. That includes, for example, emails, spreadsheets, presentations, and that kind of office work.
What is most valuable?
The solution is very stable and has a good performance.
The product is very flexible.
We've found the solution to be very easy to use.
The initial setup is very straightforward and simple.
The solution has the capability of scaling quite easily.
What needs improvement?
I can't recall any features that would need to be added to improve the solution. It's quite effective as-is.
Microsoft Teams for Mac isn't quite good enough yet. . Until they find a way of allowing you to send your compute audio during a teams meeting it is useless as a presentation training tool
For how long have I used the solution?
I've been using the solution for a few years at this point. We've used it since it first was available - since it was launched.
What do I think about the stability of the solution?
The solution is very stable. Its performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. We've found the stability to be very good overall.
What do I think about the scalability of the solution?
We have seven staff members on the solution so far. Should we expand our workforce, we will expand our usage of this product, meaning we do have plans to scale in the future.
It's a very scalable product. If a company needs to expand it, it can do so with relative ease.
How are customer service and technical support?
I've never had to reach out to technical support and therefore do not have an opinion on how knowledgeable or responsive they are. I can't give any feedback on them.
How was the initial setup?
The initial setup is pretty straightforward and simple.
I can't speak to the actual installation process, however. When it was first installed, it was done by a third party IT supplier.
What about the implementation team?
I did not handle the solution's initial setup. A third-party IT supplier handled the implementation.
What's my experience with pricing, setup cost, and licensing?
We do pay a licensing fee in order to use the product. I cannot speak to the exact cost.
What other advice do I have?
We are customers and end-users. We don't have a business relationship with Microsoft.
I primarily use the desktop version of the solution.
I'd rate the solution at a ten out of ten.
It's an excellent product and we've enjoyed its overall capabilities.
I'd recommend the product to other users and organizations.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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