I primarily use the solution for documents and email.
Lead Business Analyst at a computer software company with 10,001+ employees
Stable with good integration capabilities and an easy to use interface
Pros and Cons
- "The solution is stable."
- "It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this extra stuff included."
What is our primary use case?
What is most valuable?
I've used Microsoft for the last maybe 25 years to 30 years. I just use it due to the fact that that's what we're using at work. I have no choice. That's what we're using. Overall, over the years, I've been happy to use it. After so long, I've grown comfortable with the interface and how it works.
The solution is stable.
The solution has amazing integration, however, I never use that aspect.
What needs improvement?
I've used the solution for so long, I am very comfortable with it. I don't recall feeling anything was missing in terms of features or capabilities.
It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this stuff included. It would just be easier to find the things that you use all the time if that were the case. For example, it has a lot of mail features I have no need for.
For how long have I used the solution?
I've been using the solution for years. It's been a while. I'm not sure of the exact amount of time. It might be as much as 25 to 30 years, at least as far as using Microsoft is concerned.
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
What do I think about the stability of the solution?
The product is stable. There are no bugs and glitches. It doesn't crash or freeze. In general, it's reliable and the performance is good. I have no complaints.
What do I think about the scalability of the solution?
I can't speak to the scalability. It's not something I handle directly or make decisions around. I've never tried to scale the solution. It's simply on my laptop and I work on it. That's about the extent of my involvement.
We have an organization of 8,000 people. Likely, everyone in the company is using it to some extent.
While I am not a decision-maker in the company, it's likely we will continue to keep using the product.
How are customer service and support?
I've never reached out to technical support. I can't speak to how helpful or responsive they are.
How was the initial setup?
IT deploys the solution for us, the users. I'm not sure how the initial setup happened.
When I received the laptop, the solution was already installed and ready to go.
I can't speak to what type of maintenance is needed if any. it's not an aspect of the solution I handle.
What about the implementation team?
Our IT team handled the implementation process.
What's my experience with pricing, setup cost, and licensing?
I don't pay for the solution directly. Likely, my employer does. I don't deal with the pricing or licensing aspects of the solution.
Which other solutions did I evaluate?
I'm not sure if our organization looked at any other options before choosing this solution. I'm not a part of that decision-making process.
What other advice do I have?
I'm not sure which version of the solution we're currently using. I don't know the version number off-hand.
I'd recommend this solution to other organizations. I'd rate it ten out of ten. It's worked well for me and I'm very comfortable with the product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal System Developer at HHRC
Full online services with SLA covered by Microsoft
Pros and Cons
- "You can access Microsoft 365 Business from anywhere. You have full access to Office 365 or Outlook 365, and the support is there."
- "The technical support could be more knowledgeable."
What is our primary use case?
We are using Microsoft Office and Teams for collaboration purposes, Microsoft Teams specifically helps us during the COVID phase, increasing productivity for both remote work and onsite work.
How has it helped my organization?
We see a productivity increase and a better collaboration platform. Instead of booking a meeting room for discussion, we can just use Teams to meet.
What is most valuable?
You can access Microsoft 365 Business from anywhere. You have full access to Office 365 or Outlook 365, and the support is there.
It's always updated because Microsoft does patching regularly.
It's easier to configure, and you don't have to worry about supporting the solution.
What needs improvement?
The price could be cheaper.
The technical support could be more knowledgeable.
For how long have I used the solution?
We have been using it for two years.
We use the cloud-based solution.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have more than 1000 users.
How are customer service and support?
Technical support is okay, but they could be more knowledgeable.
Which solution did I use previously and why did I switch?
We were using the on-premises version before the cloud solution.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license, and it could be cheaper.
What other advice do I have?
On a scale from one to ten, I would rate Microsoft 365 Business at nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 16, 2024
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Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Marketing & Sales Services at a pharma/biotech company with 201-500 employees
A flexible solution which is stable, scalable and boasts good tech support and easy installation
Pros and Cons
- "I consider the installation to have been very easy."
- "The solution should have better integration with other platforms."
What is our primary use case?
The solution can be used for everything, including shared point outlook and recommendations teams.
What is most valuable?
The solution's best feature is its flexibility.
What needs improvement?
The solution should have better integration with other platforms.
We are making a huge financial investment in processing that system and in finding the right software solution. We are trying to optimize this process and to find the ideal solution for integrating our Microsoft software with the rest of our processing systems
For how long have I used the solution?
I have been working with Microsoft 365 Business for five or six months, although I believe that my company, in which I am new, has been doing so for five or ten years.
What do I think about the stability of the solution?
The solution is definitely stable.
What do I think about the scalability of the solution?
The solution is definitely scalable.
How are customer service and support?
Tech support is fine.
When I encounter a problem, I get in touch with the IT department and they resolve it for me. As such, I do not have a clear picture of the response time. I can say that Microsoft's response time is very fast.
How was the initial setup?
I consider the installation to have been very easy.
It took 30 minutes per day.
What about the implementation team?
The installation can be done on one's own.
When it comes to the deployment and maintenance of the solution, we are talking about a big organization. As such, we have 40 people in management roles, 20 in engineering and several workers in the production department who use the solution.
What's my experience with pricing, setup cost, and licensing?
The licensing of the solution is monthly.
What other advice do I have?
While I don't have a clear picture of the financial outlay we are making for this kind of software, I believe that it can cover everything, including the processing of that system and that which relates to our CAC customers. All things considered, the software can support all of our use needs during our work time.
We will certainly continue to use the solution.
I would absolutely recommend the solution to others. It is easy to use, which is its greatest feature.
There are around 1,000 customers making use of the solution in our organization.
I would estimate that 90 percent of our workforce makes use of the solution.
I, for sure, have plans to continue using the solution.
I rate Microsoft 365 Business as a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Account Manager at a tech services company with 11-50 employees
Easy to integrate, problem-free, and widely used across companies
Pros and Cons
- "The integration with all of the combinations of tools has been problem-free so far."
- "The solution could be a bit more mobile-friendly."
What is most valuable?
The integration has been easy. The integration with all of the combinations of tools has been problem-free so far.
It's a pretty ubiquitous product. Most companies use it for many tasks within their organization.
What needs improvement?
The solution could be a bit more mobile-friendly. It's easier to use on a desktop or laptop. It's a bit different on the phone.
The applications could be more user-friendly for end-users - and this is especially true for the mobile version as everyone is doing everything on their phone these days. If there's something urgent, if you're on a vacation or something, you have to send an emergent presentation, an important proposal, something like that, you tend to use your phone. That's why they have to improve the licensing regarding mobile apps.
For how long have I used the solution?
We've used the solution since the company started, which is 2014. It's been seven or so years now.
What do I think about the scalability of the solution?
We have about 100 users on the solution. We're still a small to mid-size organization.
We use it across all departments, including marketing, HR, and finance. The C-level sales department also uses it a lot. We have a technical team and the pre-sales team as our job functions or our scope involves implementation for customers. We provide and implement new solutions, et cetera.
Which solution did I use previously and why did I switch?
We also are a Microsoft partner. We started with Microsoft 365 first. We didn't use Gmail or any other solutions for security reasons. We've been using Microsoft 365 since the beginning.
What other advice do I have?
We are users and we are also Microsoft partners. We're resellers.
I'm not sure which version we're using at the moment. Our technical team would track that level of detail. Likely, it's the latest update. It depends on our work rotation. We have to do the batching and we have to download all the new batches for security reasons as we have infrastructure and architecture that concerns our customers. That's why we're used to updating all of our applications and handling batching from the security layers. We use a cloud deployment.
For most companies, it's the core of their business. That's why I would rate it at a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Engineer at a real estate/law firm with 201-500 employees
Easy to set up with good collaboration capabilities and reliable stability
Pros and Cons
- "The scalability is great."
- "It could be flexible in terms of working with other cloud-based solutions."
What is our primary use case?
The solution is actually one suite. Azure and Intune, everything comes together. Once you have Microsoft 365, it is one platform and its different products are all under one umbrella. We use SharePoint, Word, Excel, OneDrive, Microsoft Teams - basically everything.
What is most valuable?
The product makes it easy to collaborate once all the employees are under one domain. Everyone can easily collaborate and share work-related information on the Cloud and all documents are shareable.
The storage is much easier. Let's say that you are part of one company. You have that security with the company and you can easily share within Microsoft Teams and OneDrive. It's really easy now to collaborate, store, and share everything.
The solution is very stable.
The scalability is great.
The installation process is pretty straightforward.
What needs improvement?
I don't have any issues with the product or its offering. There aren't any missing features. I've enjoyed working with it.
It could be flexible in terms of working with other cloud-based solutions.
For how long have I used the solution?
We've used the solution for one year at this point. It hasn't been that long just yet.
What do I think about the stability of the solution?
The stability of the product is very good. There are no crashes. It doesn't freeze. We don't deal with bugs or glitches. It's reliable.
What do I think about the scalability of the solution?
The solution scales well. If you need to expand it, as a company, you can.
We have about 1200 people using the solution at this time.
How are customer service and support?
Technical support has been very helpful and responsive. They are good. We are happy with the level of service we get.
Which solution did I use previously and why did I switch?
Previously, we used Microsoft Office 2016.
How was the initial setup?
The implementation was straightforward. It was not overly complex. From Intune, we had the option to deploy this product to all of the computers in the company. It was not very difficult as InTune provided this option for the deployment of Office 365 applications. You can just select whatever you want - Word, Outlook, Excel, OneNote, Teams, et cetera. It was very simple.
We have between 15 to 20 technical personnel in our organization that can handle deployment and maintenance tasks for this solution.
What about the implementation team?
I handled the implementation myself. I did not need the assistance of any consultants or integrators. It was all handled in-house.
What's my experience with pricing, setup cost, and licensing?
I like that the licensing is user-based.
The solution comes as one full suite that, once you buy it Microsoft 365, delivers everything you need under that license. You just have to select how many users will be using it. Once that happens, you pay for it yearly.
What other advice do I have?
I'd rate the solution at a nine out of ten. It's been a great solution so far.
I would recommend the solution to others.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Digital at a real estate/law firm with 201-500 employees
Comprehensive, with RPA for automation and power apps included
Pros and Cons
- "Everything that you need is included inside."
- "They should have a consolidated app, rather than have different applications with a different app."
What is most valuable?
I like that it is very comprehensive.
Everything that you need is included inside.
Microsoft 365 Business is considered to be one of the best when you compare it with other operating systems or Office suites. I don't think that the free versions are compatible with what Microsoft 365 is carrying. The OpenOffice Suite is not as well received and Mac is also using Microsoft Office Suite because they are considered to be the best.
What needs improvement?
There is always room for improvement.
They should have a consolidated app, rather than have different applications with a different app. It is a bit annoying.
Consolidated apps are better than having individual apps for different applications.
Recently, they have upgraded a lot. They even have the RPA for automation and RPA for using Power Automate. They even have the power apps that create the power apps themselves.
They do have something in SharePoint that is not really very flexible in creating SharePoint as the internet website.
If they could convert SharePoint to become an internet website where you can create your own internet website for the public, it would be much better.
With SharePoint, there is always a header at the top that indicates that it is SharePoint, and most websites don't like that. If you are using a platform for SharePoint, they always have that. They could always change that to become a footer to say that it is SharePoint.
People would need to look for another developer to develop a website that is not really that user-friendly from an integration perspective.
For how long have I used the solution?
We use the Enterprise Suite.
What other advice do I have?
I would rate Microsoft 365 Business a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager, Information Technology at a university with 201-500 employees
Easy to use, quick to deploy, and offers good scalability
Pros and Cons
- "The pricing is reasonable."
- "If they offered more integration capabilities, that would be ideal."
What is our primary use case?
We primarily use it on a daily basis for business processes. We use Microsoft Outlook quite a bit.
What is most valuable?
The solution is easy to use.
The product is quite stable.
We have found the solution to be scalable.
The pricing is reasonable.
The solution is quick to deploy and easy to implement.
Technical support has always been helpful.
You don' need to run through too much training. Everyone knows how to use Microsoft 365 for the most part.
What needs improvement?
There is no better solution than 365. I cannot recall coming across any aspect that is lacking.
If they offered more integration capabilities, that would be ideal.
For how long have I used the solution?
We have used the solution for a very long time. It's likely been more than ten years at this point. It's been a while.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. the performance is great.
What do I think about the scalability of the solution?
The scalability is very good. If a company needs to expand it, it can do so. it's not a problem.
We have about 1,000 people in our organization that use the solution.
How are customer service and technical support?
Technical support is very good. They are helpful and responsive. We are satisfied with the level of service that they have provided to us. Technical support has been very friendly.
How was the initial setup?
The initial setup is not overly difficult for us. We found it very simple and straightforward.
The deployment is very fast. It takes a maximum of 30 minutes or so.
What about the implementation team?
We handled the initial setup by ourselves. We didn't need any assistance from any integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
The pricing is very reasonable. It's not overly expensive.
What other advice do I have?
I am a customer and an end-user.
As a cloud-based solution, we are always on the most recent version. It's automatically updated.
I would rate the solution at a ten out of ten. We are very happy with the solution and its capabilities.
I would recommend the product to other users and organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head Cyber Security at a retailer with 10,001+ employees
Flexible, easy to use, and responsive technical support
Pros and Cons
- "The solution is easy to use and flexible."
- "The solution could improve by allowing more integration."
What is our primary use case?
We use Microsoft 365 Business mostly for email, collaboration, documents, and Teams.
What is most valuable?
The solution is easy to use and flexible.
What needs improvement?
The solution could improve by allowing more integration.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found Microsoft 365 Business to be scalable.
We have approximately 5,000 users using this solution.
How are customer service and technical support?
I have used technical support and my experience was good, they were very responsive.
How was the initial setup?
The solution is on the cloud making the installation simple.
What about the implementation team?
We have outsourced the maintenance and management of the solution.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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