We use Microsoft 365 Business for our business environment and not for personal use.
Information Security Officer at TBI Bank
An office solution that's easy to use, but the price could be better
Pros and Cons
- "I like that Microsoft 365 Business is very easy to use. It's a very good solution."
- "The price could be better."
What is our primary use case?
What is most valuable?
I like that Microsoft 365 Business is very easy to use. It's a very good solution.
What needs improvement?
The price could be better.
For how long have I used the solution?
My company has been using Microsoft 365 Business for at least a year. I have been using this solution for a month.
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable solution.
How are customer service and support?
Microsoft technical support is quite responsive, and they usually solve your It's a big thumbs up to the guys at Microsoft Support.
Which solution did I use previously and why did I switch?
I've used Office suite 2016 and 2019 before.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 Business could be cheaper.
What other advice do I have?
I would recommend this solution to new users.
On a scale from one to ten, I would give Microsoft 365 Business a seven,
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder and Managing Director at Analytic Brains Technologies Private Limited
It's very user-friendly
Pros and Cons
- "It's very user-friendly."
- "Microsoft 365 could be less expensive."
What is our primary use case?
We're an organization with about 30 employees and we use Microsoft 365 for some who are working remotely to provide them with Microsoft Word, Outlook, SharePoint, etc.
What is most valuable?
The most valuable thing about Microsoft 365 is its ease of use. It's very user-friendly.
For how long have I used the solution?
We've been using Microsoft 365 for about a year and a half.
What do I think about the stability of the solution?
We have not had any problems with stability. It depends on the features you use. The Microsoft 365 products like Microsoft Word or Outlook have a lot of features, but users really only use about 10% or 20% of the features at any given time.
What do I think about the scalability of the solution?
We haven't used 365 at the kind of volume to really find out whether it's scalable or not.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 could be less expensive.
What other advice do I have?
I would rate Microsoft 365 eight out of 10 and recommend it to other businesses if they're willing to pay the cost.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Head of Digital at a real estate/law firm with 201-500 employees
Comprehensive, with RPA for automation and power apps included
Pros and Cons
- "Everything that you need is included inside."
- "They should have a consolidated app, rather than have different applications with a different app."
What is most valuable?
I like that it is very comprehensive.
Everything that you need is included inside.
Microsoft 365 Business is considered to be one of the best when you compare it with other operating systems or Office suites. I don't think that the free versions are compatible with what Microsoft 365 is carrying. The OpenOffice Suite is not as well received and Mac is also using Microsoft Office Suite because they are considered to be the best.
What needs improvement?
There is always room for improvement.
They should have a consolidated app, rather than have different applications with a different app. It is a bit annoying.
Consolidated apps are better than having individual apps for different applications.
Recently, they have upgraded a lot. They even have the RPA for automation and RPA for using Power Automate. They even have the power apps that create the power apps themselves.
They do have something in SharePoint that is not really very flexible in creating SharePoint as the internet website.
If they could convert SharePoint to become an internet website where you can create your own internet website for the public, it would be much better.
With SharePoint, there is always a header at the top that indicates that it is SharePoint, and most websites don't like that. If you are using a platform for SharePoint, they always have that. They could always change that to become a footer to say that it is SharePoint.
People would need to look for another developer to develop a website that is not really that user-friendly from an integration perspective.
For how long have I used the solution?
We use the Enterprise Suite.
What other advice do I have?
I would rate Microsoft 365 Business a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business owner at Boers PR + Marketing
Excellent for collaborative and team work; document sharing is a valuable feature
Pros and Cons
- "Ease of collaboration and sharing documents."
- "It requires logging out and in again when working for different companies."
What is our primary use case?
Our main use of 365 is for collaboration between teams that are not working from the same space and might be spread all over the world. I'm a business owner and customer of Microsoft.
What is most valuable?
I like the ease of collaboration and the ability to share documents. These days it's essential that people have the tools to really sync up and work together. It's a perfect fit.
What needs improvement?
One thing that could be improved is the need to log out and log in again if you need to enter a different work space. It's quite inconvenient and seems to be a problem from the access directory because the different roles can't be separated. I work as a user community liaison and receive many invitations from different workspaces. It's quite frustrating and definitely something that could be improved.
What do I think about the stability of the solution?
The solution is stable.
How was the initial setup?
It doesn't really require installation because it's on the cloud. We have around 40,000 people in our user group and they all use it.
What's my experience with pricing, setup cost, and licensing?
There is an annual license fee. It could be cheaper but it's a fair price.
What other advice do I have?
I rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Information Security Sector Dates Employed at a mining and metals company with 201-500 employees
Stable and easy to use but could offer better technical support
Pros and Cons
- "It's simple and easy to use."
- "Technical support could be better."
What is our primary use case?
We primarily use the solution in our company for various organizational purposes.
I also use it personally, at home.
What is most valuable?
Overall, the solution is quite good. It's simple and easy to use. Anyone would be able to navigate through it easily.
The product is quite stable.
What needs improvement?
Technical support could be better. They aren't as helpful as they could be when we sometimes have to call them.
For how long have I used the solution?
I've been using the solution for maybe five years or so at this point. It's been a while.
What do I think about the stability of the solution?
The stability of the solution is quite good. I can't recall dealing with bugs or glitches. It doesn't crash or freeze. The performance is reliable.
What do I think about the scalability of the solution?
The solution can scale. We do plan to increase useage.
How are customer service and technical support?
Right now, technical support is about average. They could be better. We'd like them to be more helpful and responsive when we have issues.
I personally haven't had any issues when directly dealing with technical support, however, I have heard stories from colleagues.
Which other solutions did I evaluate?
Before we chose this solution, we did not look at any other options.
What other advice do I have?
We're just a customer and an end-user. We don't have a business relationship with Microsoft.
I'd rate the solution at a seven out of ten. It's okay, and we are mostly happy with it, however, technical support could be better.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineer, Enterprise Products at SLT Visioncom Pvt Ltd
Stable, with good storage and very good performance
Pros and Cons
- "The storage portion of the solution is very good. It has a very large capacity."
- "The management could be a bit better."
What is our primary use case?
We primarily use the solution for office emails.
What is most valuable?
The storage portion of the solution is very good. It has a very large capacity. We have 28GB of storage.
The installation and performance have been good. We have no complaints about the integration capability, reporting, management, and monitoring. So far, everything has been good on all of those fronts.
What needs improvement?
We have only just used the solution for a one-month period now. We do need more time to work with the product to get to know its ins and outs a bit better. That said, sometimes we feel that it is a little bit slow to connect to the public cloud. Not all the time. Just some of the time.
The management could be a bit better.
For how long have I used the solution?
We have only used the solution for about a month. We've just completed an internal migration. It hasn't really been that long since we began using it.
What do I think about the stability of the solution?
We've found the solution to be pretty stable in general. We are accessing it through the internet, and we find that sometimes the internet is going slow or something we don't have access to. That's the only issue. That's not a Microsoft issue, however. Only the internet connection might be a problem. Beyond that, there are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution's scalability is okay. We haven't had any issues. We have more than 5000 employees or so on it and we are using the solution without issue. It's scaled well to meet our needs.
How are customer service and technical support?
We haven't had the opportunity to contact technical support just yet. I can't speak to how helpful or responsive they are. I've never directly dealt with them.
Which solution did I use previously and why did I switch?
Previously, we used the standalone Office. Now, we use the Microsoft single-use license from the cloud.
How was the initial setup?
The initial setup was not overly complex. We didn't find it too difficult. It was rather easy. Our IT team managed it. We didn't have any issues with the process. If a company needs to set it up, it shouldn't be too hard to handle.
What about the implementation team?
Our IT team was able to handle the implementation myself. It was easy. Therefore, I didn't need the assistance of an integrator or consultant.
What's my experience with pricing, setup cost, and licensing?
We have a separate IT team. They were doing the installation and the procurement. Therefore, I can't speak to the exact licensing arrangement or the pricing.
What other advice do I have?
We both use the solution and we are a reseller. We're a Microsoft partner.
I'd rate the solution at a nine out of ten.
As a user, I can recommend the solution. It works well and has very fine capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Business Collaboration Supervisor, Information Services at a government with 1,001-5,000 employees
It is stable and easy to deploy, and it works for us
Pros and Cons
- "It is easy to deploy and do the settings. It has also been stable."
- "Their technical support could be faster. The admin portal, report generation, and other things could also be much simpler. We can't do columns adjustment at this time. The desktop app of Teams had lots of issues recently. The web version worked fine. We had to do a lot of things in terms of infrastructure and networking. It could have been better. It is quite new, so we got to bear and go with that, and then we'll see."
What is our primary use case?
I am in charge of the collaboration piece of this. We use 365 Business as a whole. We use almost all the tools.
What is most valuable?
It is easy to deploy and do the settings. It has also been stable.
What needs improvement?
Their technical support could be faster. The admin portal, report generation, and other things could also be much simpler. We can't do columns adjustment at this time.
The desktop app of Teams had lots of issues recently. The web version worked fine. We had to do a lot of things in terms of infrastructure and networking. It could have been better. It is quite new, so we got to bear and go with that, and then we'll see.
For how long have I used the solution?
I have been using this solution for less than a year.
What do I think about the stability of the solution?
It has been stable so far.
What do I think about the scalability of the solution?
We have about 4,000 users.
How are customer service and technical support?
They are doing a great job. We go and create a ticket, and then someone responds. If required, we are also able to escalate stuff, but their support is not that fast. It should be faster.
How was the initial setup?
It is easy to deploy and do the settings.
What about the implementation team?
Our infrastructure team is responsible for its upgrade and maintenance.
What other advice do I have?
I would recommend this solution, but it depends on the user base and company. We are a government organization, and it works for us. I would recommend it for other government organizations. Our county and other counties are using this solution.
I would rate Microsoft 365 Business an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Contact Center at Aloo Telecom
I like the ability to have your documents saved in the cloud for extra protection against computer crashes
What is our primary use case?
- Bringing together all sectors of the company with a single goal
- Integration in the whole set of products: Like other cloud platforms, Microsoft has done a great job of integrating its products with each other and with other third-party platforms. So, we can achieve our goals.
How has it helped my organization?
The integration of all Microsoft products into the cloud gives us a lot of flexibility on a daily basis. The whole company integrates in a unified way.
What is most valuable?
- Share our desktops and computers for remote troubleshooting
- The ability to have your documents saved in the cloud for extra protection against computer crashes
- The ease of using different applications like Excel and Word. They are very easy to use.
What needs improvement?
I think the Skype setup could be improved. It took a bit of research to figure out how to add a group of users, and we still needed each one to add the group. It would be nice to be able to administer this remotely.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Pretty stable in most of its use so far.
What do I think about the scalability of the solution?
My impressions are the best possible; the tool has the power to raise production scalability without consequently raising costs.
How are customer service and technical support?
I needed the support just to clear some initial doubts. They were helpful and kind.
Which solution did I use previously and why did I switch?
Yes. The cost benefit of the current service.
How was the initial setup?
No. The initial setup was quite simple.
What about the implementation team?
No. Our internal team made the implementation.
What's my experience with pricing, setup cost, and licensing?
The cost benefit is well worth it. Support is effective.
Which other solutions did I evaluate?
Google G Suite only.
What other advice do I have?
Just it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2024
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Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
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