I am in charge of the collaboration piece of this. We use 365 Business as a whole. We use almost all the tools.
Business Collaboration Supervisor, Information Services at a government with 1,001-5,000 employees
It is stable and easy to deploy, and it works for us
Pros and Cons
- "It is easy to deploy and do the settings. It has also been stable."
- "Their technical support could be faster. The admin portal, report generation, and other things could also be much simpler. We can't do columns adjustment at this time. The desktop app of Teams had lots of issues recently. The web version worked fine. We had to do a lot of things in terms of infrastructure and networking. It could have been better. It is quite new, so we got to bear and go with that, and then we'll see."
What is our primary use case?
What is most valuable?
It is easy to deploy and do the settings. It has also been stable.
What needs improvement?
Their technical support could be faster. The admin portal, report generation, and other things could also be much simpler. We can't do columns adjustment at this time.
The desktop app of Teams had lots of issues recently. The web version worked fine. We had to do a lot of things in terms of infrastructure and networking. It could have been better. It is quite new, so we got to bear and go with that, and then we'll see.
For how long have I used the solution?
I have been using this solution for less than a year.
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
What do I think about the stability of the solution?
It has been stable so far.
What do I think about the scalability of the solution?
We have about 4,000 users.
How are customer service and support?
They are doing a great job. We go and create a ticket, and then someone responds. If required, we are also able to escalate stuff, but their support is not that fast. It should be faster.
How was the initial setup?
It is easy to deploy and do the settings.
What about the implementation team?
Our infrastructure team is responsible for its upgrade and maintenance.
What other advice do I have?
I would recommend this solution, but it depends on the user base and company. We are a government organization, and it works for us. I would recommend it for other government organizations. Our county and other counties are using this solution.
I would rate Microsoft 365 Business an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager Technical Procurement & Logistics - Global IT at a real estate/law firm with 1,001-5,000 employees
Feature-rich and promotes collaboration, but the technical support needs improvement
Pros and Cons
- "It is a collaborative platform, so you can do everything in one place."
- "n the future, a dashboard should be included."
What is our primary use case?
Our main uses for this product are PowerPoint Slides, Excel, and Word. There are the main business use cases. We also use Outlook, Skype for Business, and Teams.
What is most valuable?
All of the individual features and components are good, although the one that I like best is Microsoft Teams.
It is a collaborative platform, so you can do everything in one place.
What needs improvement?
In Microsoft Teams, there is a lot of opportunities to improve. For example, search capabilities should be improved. When performing a search within Teams, it should also search through Outlook, files, and the other areas of the system. This is something that is missing within the collaboration platform.
In the future, a dashboard should be included.
For how long have I used the solution?
We have been using Microsoft 365 Business for almost two years.
What do I think about the stability of the solution?
So far, this product has been stable and we have not experienced any challenges.
What do I think about the scalability of the solution?
We have more than 2,400 users and do not have plans to increase usage.
How are customer service and technical support?
The technical support is pathetic.
How was the initial setup?
The current deployment that we have was quite simple. However, we are planning to integrate it with Cisco, and once that is complete, we will know how complex it is.
What's my experience with pricing, setup cost, and licensing?
This is an expensive product because it is subscription-based, which is always more expensive than a perpetual license.
What other advice do I have?
My advice for anybody who is implementing Microsoft 365 Business is to have some in-house capability, as we do. This is the best way to engage with this product.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Solutions Architect at a computer software company with 201-500 employees
Stable program with an easy initial setup process
Pros and Cons
- "Microsoft 365 Business's most important feature is mobility."
- "The program's UI could be faster."
What is most valuable?
Microsoft 365 Business's most important feature is mobility. I have the application on my system and many other devices.
What needs improvement?
The program's UI could be faster. Additionally, more customization and cheaper pricing would be good.
For how long have I used the solution?
I have used the latest version of Microsoft 365 Business for over three years.
What do I think about the stability of the solution?
I rate the stability of the program a nine out of ten.
What do I think about the scalability of the solution?
I rate the scalability of the program an eight out of ten. There are approximately 100 users in our organization.
Which solution did I use previously and why did I switch?
Previously, we used Google Workspace but switched to Microsoft 365 Business because our users were more comfortable with the program.
How was the initial setup?
The initial setup was straightforward. I rate the process a ten out of ten. It is deployed on-premises and on the cloud in our organization. The deployment process took around three months. We required two people for the implementation.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing of the program a seven out of ten.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Anaylst at a consultancy with 201-500 employees
Reasonably priced with an excellent suite of apps that integrate well together
Pros and Cons
- "Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users."
- "One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets."
What is most valuable?
I appreciate how everything is totally integrated. I can switch from Excel and Word to PowerPoint or Outlook. Outlook and the Calendar are completely integrated as well. It used to have Skype, however, now we have Teams, which integrates nicely with everything. We can check our meetings and have everything set up right in our calendar. It's all very convenient in terms of being able to access and use it.
The OneDrive is very good. Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users. That's quite helpful.
The pricing is competitive.
What needs improvement?
One thing we did not like, about Excel particularly, is that it hangs a lot. It hangs a lot compared to Google Sheets.
For how long have I used the solution?
I've been using the solution for close to three years.
What do I think about the stability of the solution?
The solution is mostly stable. That said, Excel is very slow whenever the data is quite large compared to what we use. With small data, it works fine. With a small set of records, it's not a problem. However, whenever the records are a large number - even if it's 5000 - then it hangs a lot.
How are customer service and support?
I never faced such challenges that I had to reach out to technical support. Sometimes when there are small challenges, I just Google the issue and resolve it myself. Otherwise, I've never felt a need to connect with the support team.
Which solution did I use previously and why did I switch?
I also am familiar with Google apps, such as Google Sheets, and the whole G-Suite for business.
What's my experience with pricing, setup cost, and licensing?
The prices are very competitive.
What other advice do I have?
I'm a customer and an end-user.
I'd rate the solution at an eight out of ten. For the most part, it works perfectly fine for me.
I'd recommend basic usage to other customers. Compared to other individual collaboration apps such as Zoom Meetings or Cisco WebEx, it's more complete. 365 as a whole suite is definitely better as you've got all the office requirements solved by one software solution. I'll definitely recommend Microsoft Office to others.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Architect ans Urban planner / projects Director at a engineering company with 1,001-5,000 employees
Quite stable but needs more integration with other solutions
Pros and Cons
- "Microsoft Business 365 is quite stable."
- "I would like to see more integration in the next release."
What is our primary use case?
We use Microsoft Business 365 for team document solutions, like SharePoint. There are about 1,000 employees in my company, but I'm not sure if everyone uses it.
What needs improvement?
I would like to see more integration in the next release.
What do I think about the stability of the solution?
Microsoft Business 365 is quite stable.
What other advice do I have?
I rate Business 365 seven out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Test Automation Lead at a financial services firm with 10,001+ employees
Stable with good communication features and good scalability
Pros and Cons
- "The solution has a lot of great useful features for communication."
- "The enterprise version should only contain enterprise features and not other items that aren't business-related items."
What is our primary use case?
We primarily use the product for a variety of work processes. I use it for my daily communication. We use the chat functionality, doing video calls, and other Microsoft-related things.
What is most valuable?
It is a stable solution so far.
The solution is scalable.
The solution has a lot of great useful features for communication.
What needs improvement?
The solution could be more streamlined. The enterprise version should only contain enterprise features and not other items that aren't business-related items.
For how long have I used the solution?
I've used the solution for a few years. I've used the solution for as long as I've worked with the company I'm at now. It's been a while.
What do I think about the stability of the solution?
We have found the solution to be stable. There are no bugs or glitches. The performance is good. We don't worry about it crashing or freezing.
What do I think about the scalability of the solution?
The solution has been scalable so far. We have no problems expanding it.
I'm not sure how many actual users are in our organization.
How are customer service and technical support?
I haven't contacted technical support. I cannot speak to how helpful or responsive they are.
How was the initial setup?
I was not personally involved in the setup process. I cannot speak to how easy or difficult the implementation would have been. I am unsure of if it was difficult, or easy, for example.
What's my experience with pricing, setup cost, and licensing?
I have not handled anything related to costs.
I don't handle the licensing aspect of the solution. Therefore, I cannot speak to how much the company pays in order to use the product.
What other advice do I have?
My understanding is that we are using the cloud deployment model, or maybe a hybrid. Some parts are cloud, some parts are local.
We're using the latest version of the solution at this time. However, I cannot speak to the exact version number.
I'd rate the solution at an eight out of ten. We have been happy with how it works in general.
I would recommend this solution to other users and companies.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Manager, Strategic Initiatives at a insurance company with 201-500 employees
Plenty of functionality, highly scalable, and good technical support
Pros and Cons
- "The most valuable features I have found with Microsoft 365 Business are the functionality and the ability to utilize Excel to put together an in-depth analysis that could be shared."
- "The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for."
What is our primary use case?
Everyone in my organization is using Microsoft 365 Business suite. We use Excel for lots of different functionalities, such as reporting. Teams, we utilize for meetings and collaboration, and to share documents within different individualized groups. Additionally, we use Word and PowerPoint.
How has it helped my organization?
Microsoft 365 Business is the standard requirement amongst organizations to have these tools in order to allow their employees to work efficiently.
What is most valuable?
The most valuable features I have found with Microsoft 365 Business are the functionality and the ability to utilize Excel to put together an in-depth analysis that could be shared.
What needs improvement?
The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for.
In an upcoming release, they should add more user-friendly formatting-type tools within Word and Powerpoint. PowerPoint does a pretty good job of identifying spacing requirements and formatting, whereas Word does not do quite as well.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Microsoft 365 Business is highly scalable.
How are customer service and technical support?
The technical support from Microsoft has most of the time been good, they provide resources, support on the web, and have an overall beneficial support system.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Easy to use, facilitates collaboration quickly, and helps improve teamwork
Pros and Cons
- "The user interface is good and it is very easy to use."
- "The integration with other platforms could be improved."
What is our primary use case?
We use this solution primarily for email communication. We also use it to write documentation.
How has it helped my organization?
Being linked with Microsoft 365 it's very helpful.
What is most valuable?
The user interface is good and it is very easy to use.
As it is a cloud-based deployment, we don't need to have any particular application on the computer, and we don't need to download it. This means that our data and our computers are safe.
All of our work is stored on the cloud and it's easily shareable. This makes teamwork and collaboration very quick and easy.
The security is good, which is why many organizations are using it.
What needs improvement?
The integration with other platforms could be improved.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable product that is used across the organization. We have almost 1,000 users.
How are customer service and technical support?
We contact our internal support team for help, rather than speak with Microsoft directly.
What about the implementation team?
We have an in-house team that supports it.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2025
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